Quality Suites Morristown West

Hotels
•
Quality Inn
5.9 (409 reviews)
3660 West Andrew Johnson Highway , Morristown , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Close to family
Nice breakfast
Helpful staff at times
Cons:
Cleanliness issues
Unhelpful service
Overall poor room quality

Categories

Cleanliness
3.98
Numerous mentions of bugs, cockroaches, and unsanitary conditions.
Service
6.95
Some staff provided assistance, but others were rude or unhelpful.
Location
8.49
Location was close to family, which was appreciated.
Room Quality
4.44
Reports of damaged furniture and poor room condition.
Amenities
7.47
Breakfast was mentioned positively, but overall amenities were lacking.
Value for Money
4.93
Overall felt it was not worth the cost considering the condition of the rooms.
Food and Beverage
5.98
Breakfast options were decent but overall dining experience was not highlighted.
Overall Experience
4.95
General discontent with cleanliness and service led to a negative stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 14:26

Property Description

Convenient Location
The Comfort Suites hotel in Morristown is ideally situated near Panther Creek State Park, Cherokee Lake, and various colleges, making it a perfect base for exploring the area.

Amenities Galore
Guests can indulge in complimentary perks like a hot breakfast, access to an indoor pool, and passes to a local fitness center. The hotel also offers Your Suite Success Grab & Go bags for early departures.

Comfortable Suites
Each suite is thoughtfully furnished with modern amenities including a refrigerator, coffee maker, and a recharge device for electronic gadgets. Upgrade to an executive suite for added luxuries like wet bars and whirlpool bathtubs.

Ready to experience comfort and convenience at its best? Book your stay at Comfort Suites Morristown today!

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

5.9
Based on 409 reviews
Cleanliness: 3.98
Service: 6.95
Location: 8.49
Room Quality: 4.44
Amenities: 7.47
Value for Money: 4.93
Food and Beverage: 5.98
Overall Experience: 4.95
T
Todd222 • solo_traveller • us
4
2026-05-08 • via Nuitee
M
Maranda • couple • us
5
2026-04-28 • via Nuitee
J
Judyth • couple • us
8
Comfortable, clean, good place to stay.
Pros:

Friendly staff

2026-04-28 • via Nuitee
L
Leah • couple • us
5
It wasn’t the worst place
Pros:

Location of the property was very easy to get to. It was surrounded by lots the restaurant.

Cons:

He wasn’t exactly as clean as it shouldn’t have been. There was lots of debris from the spring people and the air-conditioning was working. It was very hot.

2026-04-23 • via Nuitee
J
Jeffrey • solo_traveller • us
1
Pros:

The room

2026-04-12 • via Nuitee
J
Jamie • family_with_children • us
5
Cons:

Hard to find hotwater when in the shower
Bathroom was a bit out dated
Stains all in the carpet
A

2026-04-10 • via Nuitee
J
Jessica • family_with_children • us
6
2026-04-08 • via Nuitee
F
Fred • family_with_children • us
1
2026-04-08 • via Nuitee
F
Fred • family_with_children • us
4
2026-04-06 • via Nuitee
C
Cynthia • family_with_children • us
8
Pros:

The staff was very friendly, the room as clean and the bed was okay.

Cons:

The pool area was stinky and muggy, it needs some ventilation and the furniture was old and stained.

2026-04-04 • via Nuitee
T
Todd • family_with_children • us
3
Needs a complete remodel. Run down and dirty. Baseboards vent been cleaned in months
2026-03-30 • via Nuitee
T
Terah • family_with_children • us
5
2026-03-30 • via Nuitee
C
Chasity • couple • us
5
Good enough to stay for a few nights bonus a indoor pool
2026-03-18 • via Nuitee
J
Joshua • family_with_children • us
1
Don’t stay, don’t stay, spend 20 extra dollars for your own safety.
Pros:

Nothing

Cons:

Tweaker making breakfast barefoot.

2026-03-18 • via Nuitee
D
Donald • solo_traveller • us
6
2026-03-15 • via Nuitee
H
Hernandez • family_with_children • us
10
2026-03-08 • via Nuitee
C
Camille • family_with_children • us
9
Old, worn interior. Clean room and wonderfull staff.
Pros:

The staff is absolutely amazing. Especially the front desk. The Room was clean, the bed was comfortable and the morning coffee was hot.

Cons:

The building is old, the interior is dated. Wallpaper peeling, stains on ceiling from previous leaks. Stains on carpets. Repairs made on walls and ceilings that don't look very professional.
But, it was CLEAN.

2026-03-08 • via Nuitee
H
Hernandez • solo_traveller • us
10
2026-03-08 • via Nuitee
M
Mailer • family_with_children • pe
6
2026-03-08 • via Nuitee
P
Peter • family_with_children • us
9
2026-02-25 • via Nuitee