Quality Suites Morristown West

Hotels
•
Quality Inn
5.4 (324 reviews)
3660 West Andrew Johnson Highway , Morristown , US
+1 423-254-5945

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
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Review Highlights

Pros:
Convenient/central location
Friendly and professional front desk staff
Comfortable beds (reported by some)
Reasonable price for some guests
Coffee/breakfast availability (though quality varied)
Cons:
Rooms and common areas reported as dirty, musty or moldy
Leaks and water damage (bathroom/ceiling/sink/AC)
Indoor pool described as dirty and potentially hazardous
No/low hot water; lukewarm or cold breakfast items
Poor room maintenance: cracked bathtub, stained carpets, filthy curtains, roaches

Categories

Cleanliness
2
Repeated complaints about musty/mold smells, filthy curtains, dirty carpets, stains, roaches and general lack of cleanliness throughout rooms and common areas.
Service
9.5
Several reviewers praised front-desk staff as kind, professional and helpful; a few noted isolated rudeness but overall service was frequently cited as a strong point.
Location
9
Multiple reviews describe the location as convenient/central and excellent for their needs.
Room Quality
3
Numerous reports of cracked bathtub and poor patch jobs, leaks from ceiling and shower, cigarette smells, stained/old furnishings and generally tired, poorly maintained rooms.
Amenities
3.5
Problems reported with AC leaks, no hot water, indoor pool described as dirty/moldy with a hazardous suction hole; amenities appear poorly maintained.
Value for Money
6
Mixed comments — some reviewers called the price good, but many felt the condition and issues made it poor value for money.
Food and Beverage
4.2
Breakfast often described as sparse, cold or lukewarm with bland/dry items; coffee was occasionally noted as acceptable.
Overall Experience
6
Overall mixed to negative: strong positives for location and staff are outweighed by pervasive cleanliness, maintenance and amenity failures leading to an overall disappointing stay for many guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:07

Property Description

Convenient Location
The Comfort Suites hotel in Morristown is ideally situated near Panther Creek State Park, Cherokee Lake, and various colleges, making it a perfect base for exploring the area.

Amenities Galore
Guests can indulge in complimentary perks like a hot breakfast, access to an indoor pool, and passes to a local fitness center. The hotel also offers Your Suite Success Grab & Go bags for early departures.

Comfortable Suites
Each suite is thoughtfully furnished with modern amenities including a refrigerator, coffee maker, and a recharge device for electronic gadgets. Upgrade to an executive suite for added luxuries like wet bars and whirlpool bathtubs.

Ready to experience comfort and convenience at its best? Book your stay at Comfort Suites Morristown today!

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

5.4
Based on 324 reviews
Cleanliness: 2
Service: 9.5
Location: 9
Room Quality: 3
Amenities: 3.5
Value for Money: 6
Food and Beverage: 4.2
Overall Experience: 6
A
Anthony • couple • us
1
Cons:

The room had mold in the bathroom, the hotel smelled like a cigar bar. And when I went to ask the counter for towels there was a roach on the counter.

2026-11-02 • via Nuitee
R
Richard • couple • us
2
Dirty and mold
Pros:

Mold

Cons:

Mold

2026-11-01 • via Nuitee
D
David • family_with_children • us
4
It was ok could have been better
Pros:

Room size

Cons:

Bathtub was cracked and had a poor patch job

2026-10-29 • via Nuitee
M
Michael • couple • us
5
Would not be my first choice if I stay again in Morristown.
Pros:

The location was excellent for our needs. The staff we met were very kind, and I believe that also included the owner of the property.

Cons:

The property just felt old and tired. It is apparent no money has been spent to update and refresh for several years. The hot item served for breakfast or lukewarm both mornings we were there.

2026-10-27 • via Nuitee
J
Jaci • couple • us
1
2026-10-19 • via Nuitee
O
Orlin • couple • us
1
2026-10-08 • via Nuitee
K
Kelsey • family_with_children • us
1
Awful. Booked two nights, only stayed one and lost the 2nd nights funds.
Cons:

AC was leaking so floor was soaking wet, and it looked as if the room above had the same issue. The room smelt old, unused. And there were old stains everywhere.

2026-09-05 • via Nuitee
S
Stephanie • solo_traveller • us
6
Cons:

Que no tenía agua caliente

2026-09-01 • via Nuitee
C
Christian • family_with_children • us
1
Pros:

It was really nasty in the place and give us the ick the entire time there

2026-09-01 • via Nuitee
B
Bill • family_with_children • us
1
Love the area we stay in being central to what we want to see, just not this hotel
Cons:

Hotel had a mold smell and carpet was water soaked outside of a room. no hot water in shower (luke warm). Pool looks like mold spots around inside and has a suction hole that got my grandsons back and left a large red mark on his back and was reported. First night was awaken at 1:30 am by (assuming drunk) guest that were loud until about 2. Unusual smell (smoke) in elevator. Definitely will put on our no stay list.

2026-08-31 • via Nuitee
S
Strange • solo_traveller • us
1
Pros:

The staff...

Cons:

The motel smelled musty damp..The curtains in our room were filthy..The indoor pool was disgusting..and they charged way to much for 3 women 1 night and it was 9 pm before we checked in..It asked preference smoking or non and we chose smoking but upon arrival 100% smoke free .the whole room with the indoor pool was disgusting and molded..for 116.00$ for a night , I'd stay in a tent..

2026-08-10 • via Nuitee
A
Anthony • solo_traveller • us
10
I would highly recommend the Quality Suites Morristown West!
Pros:

The staff at the front desk were top notch. I had difficulty checking in and their knowledge and professionalism made a potential unpleasant experience, most bearable!
The hot breakfast was convenient, it had an array of inviting breakfast items to choose from. Everything was neatly arranged and organized! A hospitable environment to begin your day in town!

2026-08-10 • via Nuitee
L
Leslie • solo_traveller • us
9
Pros:

Everything except leak in sink

Cons:

Leak in sink in the bathroom

2026-08-08 • via Nuitee
M
Mirfayz • couple • us
1
Scammers
Pros:

Scammers

2026-08-06 • via Nuitee
A
Amy • family_with_children • us
6
Pros:

I love that it was convenient to everything; the beds were comfy and very quiet and peaceful.

Cons:

I didn't like the fact that the room I was put in looked like it had some previous issues before, and they tried to fix it, but whoever they got to fix it did a very bad job. The ceiling leaked when it rained heavily. We came back to a very wet spot on the floor, and I pointed it out to the staff, and all they did was put a trash can in the spot where it was leaking. Luckily, we were leaving the very next morning. Paint job looked awful, and the roof leaked.

2026-07-24 • via Nuitee
M
Marilyn • couple • us
9
Adequate
Pros:

Beds were comfortable

Cons:

More breakfast options

2026-07-13 • via Nuitee
J
James • couple • us
4
Price good, staff excellent, room ok but wouldn’t want to stay more than a night.
Pros:

Convenient, indoor pool, close to eating establishments, staff was excellent

Cons:

Couch was nasty, carpet was nasty, needs some renovation. We opened the couch to sleep on and pretty sure it was part of a crime scene.

2026-07-08 • via Nuitee
B
Billy • extended_group • us
8
2026-07-07 • via Nuitee
B
Brandy • couple • us
4
I was only ok. Wouldn’t return
Pros:

Breakfast was sparse and cold. No juice, no milk, no yogurt, no bagels

Cons:

Front desk staff was incredibly rude unnecessarily

2026-07-07 • via Nuitee
D
David • solo_traveller • us
3
Room smelled of cigarette smoke. Shower leaked, tube faucet didn't work.Dirty carpets. Found roaches
Pros:

The coffee was ok, everything else was either dry, stale, old, or cold.

Cons:

eggs were dry, tough. waffles were bland. Biscetts were dry, hard and bland.

2026-07-06 • via Nuitee