Hyatt Regency Houston West

Hotels
•
Hyatt Regency
8 (983 reviews)
13210 Katy Freeway , Houston , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Comfortable stay
Cons:
Issues with breakfast
Confusing parking
Heating problems

Categories

Cleanliness
7.5
Overall cleanliness was noted positively, but some guests expressed issues with appliance functionality.
Service
8.5
Staff received several praises for their friendliness and helpfulness, contributing to a positive experience.
Location
9
Guests praised the hotel for its great location, close to various amenities and attractions.
Room Quality
8.5
Rooms were described as clean, spacious, and comfortable, although some mentioned issues with heating.
Amenities
7.5
The hotel provided standard amenities; however, breakfast options were criticized.
Value for Money
8
Value perception was mixed; some found prices high especially for breakfast.
Food and Beverage
7
Breakfast options were noted as a downside, affecting overall satisfaction.
Overall Experience
8
Overall experience was positive, despite some specific concerns raised by guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 21:45

Property Description

Luxurious Accommodations
Experience comfort and style at Hyatt Regency Houston West with spacious rooms featuring 65" flat-screen TVs and premium cable channels. Each room boasts a private bathroom with a granite vanity for added elegance.

Relaxing Outdoor Amenities
Unwind in our heated outdoor pool and whirlpool, perfect for a refreshing dip or a soothing soak after a busy day exploring Houston's Energy Corridor.

Convenient Location
Located just 5 miles from Citycentre Plaza, our hotel offers easy access to popular attractions like Downtown Houston and Memorial City Mall. With George Bush Intercontinental Airport only 30 minutes away, your travel convenience is guaranteed.

Book your stay at Hyatt Regency Houston West now to indulge in luxury and convenience during your Houston getaway.

Important information:

Please note that guests must be at least 21 years of age to make reservations.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IAH

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 983 reviews
Cleanliness: 7.5
Service: 8.5
Location: 9
Room Quality: 8.5
Amenities: 7.5
Value for Money: 8
Food and Beverage: 7
Overall Experience: 8
A
Anitha • family_with_children • us
10
My new home away from home, anytime I'm in town.
Pros:

It was everything I wanted and more.

Cons:

It took a little time for the basin water to heat up, but other than that no complaints at all.

2026-03-19 • via Nuitee
B
Bernardo Garcia Moura • family_with_children • br
9
2026-03-18 • via Nuitee
W
Watts • couple • us
7
2026-03-18 • via Nuitee
S
Shretia • family_with_children • us
10
Pros:

Very nice, clean establishment with great customer service and friendly staff.

Cons:

They don’t have any vending machines

2026-03-17 • via Nuitee
C
Clementine • solo_traveller • fr
7
2026-03-17 • via Nuitee
W
Washington • family_with_children • us
7
2026-03-17 • via Nuitee
B
Bilal • solo_traveller • tr
8
2026-03-16 • via Nuitee
S
Sonia • family_with_children • us
10
2026-03-16 • via Nuitee
M
Morgan • solo_traveller • us
10
Our stay was overall great. The breakfast was great as well.
Pros:

Friendly staff, and many different lounge areas

Cons:

No complaints

2026-03-16 • via Nuitee
L
Lavonna • family_with_children • us
6
Pros:

Housekeeping kept it very clean

Cons:

Hot water in the shower didn't get very hot actually it was lukewarm. The heat did not work called the front desk who sent what they call an engineer to our room ( it took him so long to come that we went downstairs to see what was taking so long) on our way back up we seen him leaving our room so we asked was it fixed he said yes. We went inside to try it was still blowing cold. So we called again this time a different engineer came and actually fixed it. The hot water only got hot for a while not the whole time we stayed which was 3 days.

2026-03-16 • via Nuitee
J
Jose • solo_traveller • us
8
2026-03-15 • via Nuitee
G
Gary • family_with_children • us
8
Everything was fine except they charged me for the room after I already paid through the app. Now I am waiting for a ref
Pros:

Large and elegant with lots of god amenities

Cons:

Ice machines were far from my room

2026-03-15 • via Nuitee
T
Torres • couple • us
10
2026-03-14 • via Nuitee
G
Gary • couple • us
1
Cons:

They added a lot of stuff to my credit card that wasn ‘t mine.
Who is running the scam, you or them?

2026-03-14 • via Nuitee
C
Curtis • family_with_children • us
4
Pros:

Everything but the room was nice

Cons:

The room was horrible, didn't even have a real refrigerator, it's a cooler. The room was tiny, especially for the amount paid. Felt like the higher price was for the facility and not the actual room. I booked a room with a king sized bed and when I checked in they said that the room wasn't available, had to switch to a different bedsize. Breakfast was super overpriced for such a simple selection.

2026-03-14 • via Nuitee
B
Bridgette • family_with_children • us
10
Beautiful hotel with a. Water feature!
Pros:

The hotel was big and beautiful and the water feature was amazing.

2026-03-09 • via Nuitee
N
Nettquanta • solo_traveller • us
10
2026-03-08 • via Nuitee
B
Benbow • solo_traveller • us
5
Pros:

Staff was nice and accommodating

Cons:

Rooms were very dated

2026-03-07 • via Nuitee
K
Kiora • couple • us
8
Pros:

Was nice and pretty close to everything.

Cons:

Dogs were barking non stop.

2026-03-05 • via Nuitee
T
T • couple • us
1
Pros:

Nothing that I liked about the property everything is bad

Cons:

Everything

2026-02-28 • via Nuitee