Doubletree By Hilton Jabal Omar Makkah

Hotels
•
Doubletree by Hilton
9.4 (9855 reviews)
Jabal Omar , Makkah , sa

listing image 1
Show all photos
Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Safety deposit box
Facilities for disabled guests
Car hire
Concierge service
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Clean facilities
Convenient location
Cons:
Slow service response
Issues with mattress comfort
Limited breakfast options

Categories

Cleanliness
9.45
Overall sentiment is positive with mentions of cleanliness, but issues reported in some reviews suggest minor concerns.
Service
9.75
Generally positive feedback with some concerns about slow response times, balanced by many mentions of friendly staff.
Location
9.45
Positive remarks about location, though some guests mentioned it being challenging for those with mobility issues.
Room Quality
8.95
Mixed reviews, with some highlights on room quality with certain complaints about mattress comfort.
Amenities
9.65
Compliments regarding amenities offered, including free shuttle services and good room service.
Value for Money
8.45
Certain reviews express that the hotel may not provide the expected value, especially in relation to service delays.
Food and Beverage
9.55
Positive mentions of breakfast quality and food safety, although some varieties were noted to be limited.
Overall Experience
9.95
General consensus is highly positive with several guests labeling their stay as outstanding.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:26

Property Description

Luxurious 4-Star Accommodation
Doubletree By Hilton Makkah Jabal Omar offers a luxurious stay in Makkah, with modern amenities and elegant rooms to ensure a comfortable experience for guests.

Convenient Facilities and Services
Guests can enjoy a range of facilities including a restaurant, room service, and a 24-hour front desk. Stay connected with free WiFi throughout the property and have peace of mind with private parking available at an extra charge.

Comfortable Rooms with Stunning Views
Each room at Doubletree By Hilton Makkah Jabal Omar features air conditioning, a flat-screen TV, and a private bathroom. Some rooms even boast a balcony with breathtaking views. Guests can start their day with a delicious breakfast offering various options.

Experience luxury and convenience at Doubletree By Hilton Makkah Jabal Omar. Book your stay now for an unforgettable experience.

Important information:

The name on the credit card used for the booking should correspond to the guest staying at the property. For bookings made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card.

All bookings that include breakfast will be provided with a full buffet sohour instead. Iftar Ramadan buffet costs SAR 250 per person per meal, and sohour Ramadan buffet costs SAR 250 SAR per person per meal.

Children aged 0–18 years can stay free of charge when using existing bedding, and when sharing a room with a paying adult on a room-only rate.

Children 5 years and under enjoy complimentary meals.

For children aged 6–11 years, a 50% discount is available on meals.

From the age of 12, children are considered adults for meal charges.Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JED

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children from 3 years old to 16 years old stay for SAR 240 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs SAR 150 per day.

Location

Guest Reviews

9.4
Based on 9855 reviews
Cleanliness: 9.45
Service: 9.75
Location: 9.45
Room Quality: 8.95
Amenities: 9.65
Value for Money: 8.45
Food and Beverage: 9.55
Overall Experience: 9.95
K
Khalid • couple • sa
5
Pros:

No car parking

Cons:

No car parking

2026-04-25 • via Nuitee
M
Mayadah • couple • sa
6
2026-04-25 • via Nuitee
احمد • family_with_children • sa
1
2026-04-25 • via Nuitee
D
Deema • couple • sa
8
2026-04-25 • via Nuitee
A
Ali • couple • sa
10
Pros:

تعاملهم رووعه

2026-04-25 • via Nuitee
فاطمة • couple • sa
10
2026-04-25 • via Nuitee
A
Ahmed • solo_traveller • sa
4
2026-04-25 • via Nuitee
A
Ahmad • couple • sa
10
2026-04-25 • via Nuitee
M
mohannad • family_with_children • sa
9
Cons:

الغرفة كان لها ريحة من عند تهوية المكيف

2026-04-25 • via Nuitee
B
badr • family_with_children • sa
9
2026-04-25 • via Nuitee
A
Abdulkareem • family_with_children • sa
5
جيده ولكن ما اكررها
Pros:

بشكل عام نظيف والفطور متنوع وموظفين الفطور ممتازين

Cons:

اجراءات الدخول طولت يعني جاي من سفر تخليني انتظر ساعتين ليه ؟ واكلم الموظفه تقول رح للمدير المناوب
جلست يومين محد جاء ينظف الغرفه مع العلم اني كلمت الاستقبال ولكن لاحياة لمن تنادي مع اطفال وماخذ جناح في الاخير الله يكرمكم الزبايل مليانه يعني تبون انظف غرفتي بالمجمل الفندق جيد ولكن ترا موب قريب مره مقبول

2026-04-25 • via Nuitee
فيصل • extended_group • kw
8
كانت ممتعه
Pros:

الفندق وسيع والسراير وسيعه والغرف جيده

Cons:

لا يوجد مواقف للسيارات والمواقف العامه كلنت غاليه جدا جدا والسعر لموقف السياره ليوم بقيمه 185 ريال وهذا سعر جدا غالي
والمفروض يوجد مواقف للسياره في الفندق

2026-04-25 • via Nuitee
M
Mohammed • couple • sa
10
Pros:

The hotel is elegant, beautiful, and brand new."

Cons:

the uphill walk to the entrance is quite exhausting

2026-04-25 • via Nuitee
M
mansour alrefaei • solo_traveller • sa
8
2026-04-25 • via Nuitee
S
Sarah • couple • sa
8
الشكر كل الشكر للموظفين لاحترامهم وأسلوبهم وخاصة المسؤل في الاستقبال كان متفهم ومساعد لذوي الهمم خاصه
Pros:

قربه للحرم والإطلالات

Cons:

رائحة دوراة المياه تحتاج لصيانه والخدمه لايستجيبون للاتصال

2026-04-25 • via Nuitee
A
Aisha • couple • sa
9
خدمات الفندق وحجمه وتصميمه حقا فندق خمس نجوم
Pros:

الاقامه حيده والفطور ايضاً رائع وخدمة الغرف سريعين في التعامل والتنظيف ، الموقع من الحرم قريب خاصة مع عربات الجولف ولكن بسبب الازدحام في يومي اقامتي كانت تتأخر .

Cons:

الاسعار فوق المعتاد . كما أنني طلبت سرير ووفروه بمبلغ 120 لكل ليله وانا أراه مبلغ عالي .

2026-04-25 • via Nuitee
M
Mohammed • family_with_children • sa
8
2026-04-25 • via Nuitee
R
Rayan • solo_traveller • sa
1
موظفين استقبال فاشلين
Pros:

ولا شي ولا انصح بهذا الفندق

Cons:

الموظفين والخاصه الاستقبال بجب تغييرهم اشوف كذا نزيل يتهاوش معهم ولا فيه مرونه ولا لطافه بالتعامل وكأنهم يطردون النزلاء لن ولن اكرر التجربه معهم

2026-04-25 • via Nuitee
S
Sara Ali • extended_group • sa
9
2026-04-25 • via Nuitee
A
Ahmad • family_with_children • sa
8
2026-04-25 • via Nuitee