Doubletree By Hilton Jabal Omar Makkah

Hotels
•
Doubletree by Hilton
9.4 (9855 reviews)
Jabal Omar , Makkah , sa

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Safety deposit box
Facilities for disabled guests
Car hire
Concierge service
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Clean facilities
Convenient location
Cons:
Slow service response
Issues with mattress comfort
Limited breakfast options

Categories

Cleanliness
9.45
Overall sentiment is positive with mentions of cleanliness, but issues reported in some reviews suggest minor concerns.
Service
9.75
Generally positive feedback with some concerns about slow response times, balanced by many mentions of friendly staff.
Location
9.45
Positive remarks about location, though some guests mentioned it being challenging for those with mobility issues.
Room Quality
8.95
Mixed reviews, with some highlights on room quality with certain complaints about mattress comfort.
Amenities
9.65
Compliments regarding amenities offered, including free shuttle services and good room service.
Value for Money
8.45
Certain reviews express that the hotel may not provide the expected value, especially in relation to service delays.
Food and Beverage
9.55
Positive mentions of breakfast quality and food safety, although some varieties were noted to be limited.
Overall Experience
9.95
General consensus is highly positive with several guests labeling their stay as outstanding.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:26

Property Description

Luxurious 4-Star Accommodation
Doubletree By Hilton Makkah Jabal Omar offers a luxurious stay in Makkah, with modern amenities and elegant rooms to ensure a comfortable experience for guests.

Convenient Facilities and Services
Guests can enjoy a range of facilities including a restaurant, room service, and a 24-hour front desk. Stay connected with free WiFi throughout the property and have peace of mind with private parking available at an extra charge.

Comfortable Rooms with Stunning Views
Each room at Doubletree By Hilton Makkah Jabal Omar features air conditioning, a flat-screen TV, and a private bathroom. Some rooms even boast a balcony with breathtaking views. Guests can start their day with a delicious breakfast offering various options.

Experience luxury and convenience at Doubletree By Hilton Makkah Jabal Omar. Book your stay now for an unforgettable experience.

Important information:

The name on the credit card used for the booking should correspond to the guest staying at the property. For bookings made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card.

All bookings that include breakfast will be provided with a full buffet sohour instead. Iftar Ramadan buffet costs SAR 250 per person per meal, and sohour Ramadan buffet costs SAR 250 SAR per person per meal.

Children aged 0–18 years can stay free of charge when using existing bedding, and when sharing a room with a paying adult on a room-only rate.

Children 5 years and under enjoy complimentary meals.

For children aged 6–11 years, a 50% discount is available on meals.

From the age of 12, children are considered adults for meal charges.Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JED

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children from 3 years old to 16 years old stay for SAR 240 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs SAR 150 per day.

Location

Guest Reviews

9.4
Based on 9855 reviews
Cleanliness: 9.45
Service: 9.75
Location: 9.45
Room Quality: 8.95
Amenities: 9.65
Value for Money: 8.45
Food and Beverage: 9.55
Overall Experience: 9.95
A
Abdulaziz • family_with_children • sa
2
اسوأ مما توقعت
Pros:

اسوأ شي صراحة كان وجبة الإفطار وكيفية الحساب للشخص، ونظافة الغرفة والخدمات

2026-03-07 • via Nuitee
عبدالله • couple • sa
6
2026-03-07 • via Nuitee
A
Abdalla • solo_traveller • ca
10
Pros:

Great location. Great customer service.

2026-03-07 • via Nuitee
M
Malick • family_with_children • gb
8
Good hotel generally.
Pros:

Restaurant Staff Abdourahman is excellent. He manages his team very well and a very hands on guy…best in his business.

Cons:

Bed too soft and bad for you back.

2026-03-07 • via Nuitee
K
Khaled • couple • ae
10
Pros:

خدمة الاستقبال الاستاذ شاكر والاستاذه رنا
ومحاولتهم باقصى جهد لمساعدتنا في كل شي
شكرا لهم

Cons:

لا شي

2026-03-07 • via Nuitee
M
Munira • family_with_children • pk
9
A very good location.
Pros:

I will recommend this hotel to anyone who would like to stay near the Haram Sharif.

Cons:

Breakfast was not added in the price.

2026-03-07 • via Nuitee
S
Sumera • extended_group • gb
9
2026-03-07 • via Nuitee
A
Amber • couple • ae
9
2026-03-07 • via Nuitee
Y
Yousof • family_with_children • ir
6
2026-03-07 • via Nuitee
مها • extended_group • sa
4
Pros:

طلبت سويت اطلاله حرم ولم يعطوني مع اني حاجزة السويت قبل الوصول بفترة اطلاله حرم

Cons:

السويت لم يتوفر به غير دورة مياة واحده والمفترض اثنين غرفه النوم لم يتوفر فيها مرايا او خزانة ملابس او مكان اضع فيه اغراضى الشخصية من كريمات عطور الى آخره

2026-03-07 • via Nuitee
H
Hamoye • couple • ml
10
2026-03-07 • via Nuitee
علي • couple • sa
10
2026-03-07 • via Nuitee
L
Louisa • couple • fr
9
Bien situé je recommande
Pros:

Tout

Cons:

Rien

2026-03-07 • via Nuitee
N
Najlaa • solo_traveller • sa
5
اقل من عاديه
Pros:

الغرفه كبيرة فيه خدمة ايصال للحرم

Cons:

من أول يوم في الاستلام وأنا داخل طالع بين أمور كثيرة: طلب في المنيو، متابعة السباك، ومشاكل في التلفون. الغرف للأسف لا يتم تفقدها أولًا بأول، وأنت بنفسك تكتشف الملاحظات وتحاول تعديلها. يحتاج الموضوع تنظيم أكثر ومتابعة مستمرة حتى تمشي الأمور بشكل أفضل

2026-03-07 • via Nuitee
S
Shaima • couple • sa
10
2026-03-06 • via Nuitee
A
ABDULLAH • couple • us
8
2026-03-06 • via Nuitee
A
aljazy • extended_group • sa
10
رائع جميل جداً
Pros:

ممتاز

Cons:

لايوجد

2026-03-06 • via Nuitee
I
IBRAHIM • solo_traveller • sa
9
2026-03-06 • via Nuitee
سلمان • couple • sa
10
2026-03-06 • via Nuitee
U
Usman • family_with_children • ng
8
2026-03-06 • via Nuitee