Tru by Hilton Knoxville North I75

Hotels
•
Hilton Worldwide
9.2 (742 reviews)
5418 Pratt Road, Knoxville, Tennessee, 37912 , Knoxville , US
1-865-862-9862

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Pets allowed

Facilities

Free breakfast
Free WiFi
24-hour front desk
Luggage storage
Wheelchair accessible
Elevator
Free breakfast
Safe-deposit box at front desk
Smoke-free property
Billiards or pool table
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Convenient location
Good value for money
Modern rooms
Cons:
Amenities could improve
Some issues with room smell
Limited variety in breakfast

Categories

Cleanliness
9.38
Most reviews praised the cleanliness of the rooms and facilities.
Service
9.85
Staff was consistently described as friendly and helpful, providing excellent customer service.
Location
9.39
Multiple reviews indicated that the location was convenient and favorable.
Room Quality
8.84
Rooms are described as comfortable and modern but noted with slight issues like smells.
Amenities
8.37
While some amenities were highlighted, others like breakfast variety could be improved.
Value for Money
9.33
Many found the complimentary offerings and overall experience to provide good value.
Food and Beverage
8.88
Complimentary food and breakfast were generally well-received.
Overall Experience
9.55
Overall satisfaction from guests with commitments to return and recommendations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:05

Property Description

Relax and Rejuvenate
Enjoy recreational amenities including an indoor pool and a 24-hour fitness center for a refreshing stay.

Delicious Dining and Daily Breakfast
Indulge in snacks from the convenient snack bar/deli, and savor a complimentary full breakfast daily.

Convenient Amenities for a Pleasant Stay
Benefit from a business center, dry cleaning/laundry services, and a 24-hour front desk. Plus, enjoy free self-parking during your stay.

Make yourself at home at Tru by Hilton Knoxville North I75 - book now for a delightful experience!

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Pets

    Pets cannot be left unattended

See all policies

Location

Guest Reviews

9.2
Based on 742 reviews
Cleanliness: 9.38
Service: 9.85
Location: 9.39
Room Quality: 8.84
Amenities: 8.37
Value for Money: 9.33
Food and Beverage: 8.88
Overall Experience: 9.55
D
Deanna • family_with_children • us
10
It was amazing! Thank you!
Pros:

Everything, the amenities, the friendly environment, the receptionist was WONDERFUL and was very knowledgeable about the city. Enjoyed our stay very much.

2026-03-25 • via Nuitee
C
Charlene • solo_traveller • us
10
Comfortable stay
Pros:

From the moment we arrived we were pleased with the hotel.The staff was exceptionally friendly, informative and knowledgeable..We will definitely go back when In the area.

Cons:

Everything was great!

2026-03-25 • via Nuitee
M
Mike • family_with_children • us
9
We enjoyed our stay.
Pros:

Breakfast is one of the best e have had in a long time.

Cons:

Couch or chair needed in room. NCAA basketball games on. Not comfortable sitting on bed for that many games. 😵‍💫😵‍💫😂😂

2026-03-21 • via Nuitee
A
Ashley • family_with_children • us
10
2026-03-21 • via Nuitee
H
Hannah • solo_traveller • us
10
Pros:

The hotel was very clean and very spacious

2026-03-19 • via Nuitee
D
Debbie • family_with_children • us
10
2026-03-19 • via Nuitee
K
Katerina • family_with_children • us
10
2026-03-19 • via Nuitee
D
Darryl • couple • us
10
2026-03-19 • via Nuitee
M
Mark • couple • us
10
Pros:

Front desk clerk was very kind and helpful! Great accommodations.

Cons:

Could hear the footsteps of the occupants of the room above us.

2026-03-17 • via Nuitee
S
Susan • couple • us
10
2026-03-17 • via Nuitee
N
Nayree • couple • us
10
Highly recommend this hotel.
Pros:

Breakfast was very good and tasty. The hotel offered a variety of breakfast items including but not limited to freshly made pancakes, fruits, boiled eggs, sausage and Nutella.

Cons:

N/A

2026-03-16 • via Nuitee
M
Miller • couple • us
1
Beware of surprise charges
Pros:

Great hotel location and property

Cons:

Inexperienced front desk staff first couldn't retrieve my booking when trying to confirm over the phone. I was told upon arrival that as a Hilton Diamond member that myself and my guest had a $10 credit to spend on snacks or drinks. I was later billed for those charges. They also threw in a $50 pet fee which I never agreed to and was unaware of. I messaged the property and then later called. The woman who I was transferred to was incredibly unhelpful and combative when explaining the $70 in over charges. When I told her that I would contest the difference with my credit card she told me it was fraud, that she would notify her manager and then hung up. While this had the potential to be a good stay, unexpected charges and inexperienced front desk staff telling you you have credits as a diamond member (which is apparently not true) and being unwilling to reverse the charges which I offered twice to prove were not in fact in my reservation confirmation by forwarding the email, this is turned out to be more of a headache than it was worth. While I will not be going through Knoxville again anytime soon, this will leave a lasting impression of poor customer service.

2026-03-14 • via Nuitee
H
Haynes • couple • us
10
Great place to stay
Pros:

Room was nice and comfortable.

Cons:

No complaints, everything was good.

2026-03-12 • via Nuitee
D
Derek • family_with_children • us
7
Overall pleasant and clean stay.
Pros:

Lobby was nice. Staff seemed friendly. Enjoyed the free bottles of water in lobby. Noticed the beer dispenser too late to try.

Cons:

Pillows need more support. Number of towels was t enough for our family of four. Wished they had USB C ports. More video cameras in parking lot for added peace of mind.

2026-03-12 • via Nuitee
J
Joey • solo_traveller • us
10
2026-03-08 • via Nuitee
F
Francisco Javier • extended_group • es
10
2026-03-07 • via Nuitee
K
Kathleen • couple • us
3
Worst stay at a hotel in a long time.
Pros:

Fair on both.

Cons:

The room reminded me of a locker room. Uncomfortable feeling, unpleasant.

2026-03-07 • via Nuitee
R
Richard • couple • us
9
2026-03-05 • via Nuitee
B
Beth • family_with_children • us
10
2026-03-04 • via Nuitee
E
Elder • solo_traveller • us
9
Good overall
Pros:

Proximity to-75

Cons:

Thermostat in room didn’t work properly

2026-03-02 • via Nuitee