Sonesta ES Suites Reno

Hotels
•
Sonesta Hotels
8 (479 reviews)
9845 Gateway Drive , Reno , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great staff
Convenient location
Spacious rooms
Cons:
Cleanliness issues
Breakfast quality
Missing amenities

Categories

Cleanliness
6.75
Multiple comments indicate issues with cleanliness.
Service
9.25
The staff was accommodating and friendly in several reviews.
Location
9.25
Location was praised for convenience and safety.
Room Quality
7.75
Some complaints about comfort, but overall spacious and nice.
Amenities
7.25
Basic amenities mentioned, some lacking like missing bedding.
Value for Money
8.25
Great value noted, although some issues exist.
Food and Beverage
7.25
Breakfast offered was average, some comments on it being just ok.
Overall Experience
8.25
Overall experience was good despite some issues with cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 22:57

Property Description

Convenient Location near Reno Airport
Sonesta ES Suites Reno, just 5 miles from Reno Airport, offers daily hot breakfast and well-equipped kitchens in every room.

Impressive Amenities
Enjoy a fitness center with a sports court, 24-hour market, heated outdoor pool, and Free Wi-Fi during your stay at Sonesta ES Suites Reno.

Comfortable and Spacious Rooms
Each guest room features a microwave, fridge, stove-top, and cable TV for your convenience and entertainment.

Experience relaxation with complimentary coffee by the lobby fireplace or on the outdoor terrace at Sonesta ES Suites Reno.

Book your stay now at Sonesta ES Suites Reno for a perfect blend of comfort and convenience during your visit to Reno.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

When traveling with pets, please note that an extra charge of $75 fee per stay for stays up to 7 nights; $150 for all longer stays applies. A maximum of 2 dogs per room is allowed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RNO

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 5 per day.

Location

Property Accessibility

Total Disability Score: 7.14
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 479 reviews
Cleanliness: 6.75
Service: 9.25
Location: 9.25
Room Quality: 7.75
Amenities: 7.25
Value for Money: 8.25
Food and Beverage: 7.25
Overall Experience: 8.25
P
Priscilla • couple • us
10
2026-03-02 • via Nuitee
H
Herrera • family_with_children • us
1
They need to get it together at this property
Pros:

The room size was nice.

Cons:

When we arrived they had my reservation under a different name than my own. Same last name wrong first name. They had the wrong room booked. I booked a 2bd suite, when I arrived they had a 1bd suite booked. After that fiasco was resolved, we got our room. We didn’t notice how dirty the suite actually was because after checking in we left to eat and do stuff. The next day is when we noticed how gross the room actually was. The curtains in my room had stains all on the bottom. It looked like some sort of liquid was splashed on it. The bathroom was dirty are the corners. The toilet clogged easily and flushed slow. In the other room there was toys and candy from a previous guest under the bed. We were on the second floor and it was so hot and stuffy with no airflow. The ac barely felt like it did anything. They really should have fans in the rooms.

2026-03-02 • via Nuitee
L
Long • family_with_children • us
8
Pros:

I enjoyed my stay

Cons:

I reserved a room with a bathtub and didn't get it That's the only complaint I have how come you were the beds not to comfortable huh

2026-02-28 • via Nuitee
M
Mariela • couple • us
10
2026-02-13 • via Nuitee
H
Heather • extended_group • us
6
Pros:

fine enough but no glasses, hardly any towels. Had to ask for bedding for sofa bed and a whole new mattress due to other one being dirty and out of springs. staff did respond quickly when we did ask for a new one and they were very friendly.

2026-02-09 • via Nuitee
P
Pavel-2049 • family_with_children • us
7
2026-01-29 • via Nuitee
G
Gary • couple • us
8
2026-01-24 • via Nuitee
L
Lee • family_with_children • us
3
Pros:

I would like to express my concern regarding the experience I had during check-in, as it was quite stressful and disappointing.

After making my hotel reservation, I received an email from your team regarding a paid room upgrade. I agreed to the upgrade without hesitation and subsequently received a confirmation email clearly indicating that the upgrade was confirmed.

However, upon arrival at the hotel, I was informed for the first time that the upgrade had not been processed, which placed me in a very uncomfortable and difficult situation at check-in. This was particularly frustrating as I had planned my stay based on the confirmed upgrade.

What made the situation worse was that, after receiving the confirmation email, I had sent multiple messages to the hotel several days prior to my trip to follow up on the upgrade, yet I did not receive any response at all. Even when I showed the confirmation email I received, the hotel staff repeatedly stated that they were not aware of it, without providing a clear explanation or solution.

Overall, the lack of communication and inconsistency between the confirmation email and the actual check-in experience caused significant inconvenience. I hope this issue can be reviewed seriously so that similar situations can be avoided in the future.

Thank you for your attention to this matter.

Cons:

Prompt response

2026-01-20 • via Nuitee
L
Leslie • family_with_children • us
9
The room I got switched to was beautiful. I'll be staying at this hotel again next year. I was here
Cons:

Not enough parking and that my room was a mess when I got there. Also. They were short staffed. I 😪😢

2026-01-19 • via Nuitee
S
Sonia • family_with_children • us
10
2026-01-19 • via Nuitee
V
Victoria • couple • us
10
Pros:

Very nice staff & a family type of place

2026-01-17 • via Nuitee
M
Miranda • family_with_children • us
10
Pros:

Room amenities and location

Cons:

N/A

2026-01-14 • via Nuitee
M
Mario • family_with_children • us
1
Los empleados tienen que limpiar mas bien en el futuro
Pros:

Solo la cosina

Cons:

No lo tenía disponible cuando llegamos nomas quería entregar dos recamaras y reservamos 5 recamaras y alfin nomas 3 nos dieron y pagamos para 5 recamaras

2026-01-06 • via Nuitee
A
Alexis • family_with_children • cl
9
Pros:

Tranquilo el lugar

Cons:

Solo un ascensor si te toca habitación lejos algo poco comodo

2026-01-04 • via Nuitee
M
Marti • couple • us
8
Comfortable and co
Pros:

Location and staff
It was great having a kitchen and the staff was very accommodating with our couple of glitches

Cons:

There was no heat in our first room and we had to move a weeks worth of stuff, including groceries, at midnight to a new room.
We were awakened at 2:30 am by an overwhelming stench of marijuana permeating into our room and unbearable in the hallway.

2025-12-30 • via Nuitee
L
Luciana • couple • us
6
Descuidado
Pros:

Las habitaciones eran grandes

Cons:

No realizan mantenimiento , ni buen limpieza en las habitaciones . Cobran parking cuando no está aclarado en la reserva

2025-12-24 • via Nuitee
N
Natasha • extended_group • us
10
2025-11-17 • via Nuitee
A
Aaron • family_with_children • us
7
2025-11-16 • via Nuitee
T
Thomas • couple • us
1
Used to prefer Sonesta but will choose differently now
Pros:

Nothing

Cons:

They overbooked or something so even with a confirmed reservation we got kicked to the curb

2025-10-23 • via Nuitee
S
Suvash • extended_group • us
10
2025-10-22 • via Nuitee