Sonesta ES Suites Reno

Hotels
Sonesta ES Suites
8 (518 reviews)
9845 Gateway Drive , Reno , us

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Heating
See all facilities

Review Highlights

Pros:
Great staff
Convenient location
Spacious rooms
Cons:
Cleanliness issues
Breakfast quality
Missing amenities

Categories

Cleanliness
6.75
Multiple comments indicate issues with cleanliness.
Service
9.25
The staff was accommodating and friendly in several reviews.
Location
9.25
Location was praised for convenience and safety.
Room Quality
7.75
Some complaints about comfort, but overall spacious and nice.
Amenities
7.25
Basic amenities mentioned, some lacking like missing bedding.
Value for Money
8.25
Great value noted, although some issues exist.
Food and Beverage
7.25
Breakfast offered was average, some comments on it being just ok.
Overall Experience
8.25
Overall experience was good despite some issues with cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 22:57

Property Description

Convenient Location near Reno Airport
Sonesta ES Suites Reno, just 5 miles from Reno Airport, offers daily hot breakfast and well-equipped kitchens in every room.

Impressive Amenities
Enjoy a fitness center with a sports court, 24-hour market, heated outdoor pool, and Free Wi-Fi during your stay at Sonesta ES Suites Reno.

Comfortable and Spacious Rooms
Each guest room features a microwave, fridge, stove-top, and cable TV for your convenience and entertainment.

Experience relaxation with complimentary coffee by the lobby fireplace or on the outdoor terrace at Sonesta ES Suites Reno.

Book your stay now at Sonesta ES Suites Reno for a perfect blend of comfort and convenience during your visit to Reno.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

When traveling with pets, please note that an extra charge of $75 fee per stay for stays up to 7 nights; $150 for all longer stays applies. A maximum of 2 dogs per room is allowed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Wed, Jun 10, 2026 until Thu, Dec 31, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RNO

Location

Property Accessibility

Total Disability Score: 7.14
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 518 reviews
Cleanliness: 6.75
Service: 9.25
Location: 9.25
Room Quality: 7.75
Amenities: 7.25
Value for Money: 8.25
Food and Beverage: 7.25
Overall Experience: 8.25
T
Timothy extended_group us
4
I won't stay there again
Pros:

Breakfast was fair.

Cons:

Pain in the butt to get towels

2026-08-13 via Nuitee
S
Semetra couple us
10
2026-08-10 via Nuitee
H
Hunter solo_traveller us
9
2026-08-08 via Nuitee
B
Brian family_with_children us
10
Stayed overnight we had suite it was amazing
Pros:

Everything nice place

Cons:

N/A

2026-08-06 via Nuitee
J
Jaidon solo_traveller us
8
2026-08-03 via Nuitee
A
Augusto family_with_children us
3
Good enough to sleep
Pros:

Cleaning and location

Cons:

Pool is out of service months ago, the hot tub it's sealed whit concrete and breakfast is not enough for all the guests in the time what the hotel says, the rate whit booking is to expensive for the hotel what I take.

2026-08-03 via Nuitee
R
Robert solo_traveller us
5
Reno visit
Pros:

Location

Cons:

Shower head faulty
Sink had no stopper
Room smell

2026-08-03 via Nuitee
L
lashante solo_traveller us
4
2026-08-02 via Nuitee
W
Wesley solo_traveller us
5
Pros:

The room was very nice.

Cons:

The site advertised a pool and jacuzzi in the photo section on the app and the jacuzzi was filled in with concrete and the pool had a huge cover over it. The breakfast was sub par.

2026-07-20 via Nuitee
G
Guillermo solo_traveller us
7
Pros:

The room was spacious and comfortable for a 4 night stay.

Cons:

The roll in shower for mobility wasn't safe with the bench seat not sitting evenly and leaning down. Person with limited mobility wouldn't be able to use it safely. Otherwise it was a great room.

2026-07-20 via Nuitee
G
Gonzales solo_traveller us
10
2026-07-20 via Nuitee
S
Silva family_with_children us
2
I won't stat at this pa
Pros:

I like that I had a two bedroom with kitchen included

Cons:

The pool was closed the hot tub was gone. The room wasn't ready at check in time the fireplace was not available for use. The room had not been cleaned good still had some of the last persons clothes under the couch and bed. Requesting towels took forever maid never came by the room i stayed two nights. Breakfast was cold, eggs were runny. They didn't seem friendly.

2026-07-16 via Nuitee
N
Nicole couple us
1
The pool was closed. The breakfast was gone and never restocked by 8:30
Pros:

Location

Cons:

It’s nothing like the pictures.

2026-07-13 via Nuitee
L
Latina solo_traveller us
10
2026-07-13 via Nuitee
E
Elaine solo_traveller us
9
Cons:

Pool was closed, w/o notice

2026-07-12 via Nuitee
A
Anil family_with_children us
1
2026-06-28 via Nuitee
V
Virginia couple us
5
Hotel needs a little love
Pros:

We chose this hotel based on location. It was very close to hospital where my husband was having surgery. Having the kitchen was great. Room was large. Bed comfortable.

Cons:

I asked for one favor-to be located away from freeway adjacent to hotel. Desk clerk assigned us to a room facing closest to the freeway. Since it was a one night stay, we decided not to make a fuss. Room was clean but we found someone else’s pants in one of the drawers, there were no bath towels and there was an empty plastic water bottle under the sofa. Clearly, housekeeper was distracted. Grounds of hotel are very neglected. Swimming pool looks permanently, not temporarily closed. Grass in gathering quad area is dead.
We did not try breakfast as we had to leave before 6am.

2026-06-17 via Nuitee
E
Esmeralda solo_traveller us
10
2026-06-08 via Nuitee
E
Esmeralda solo_traveller us
10
2026-06-08 via Nuitee
M
Meghan solo_traveller us
8
Pros:

The room was great , everything was super clean and quiet

Cons:

There was a horrible smell in the hallway

2026-06-02 via Nuitee