Holiday Inn Des Moines-Downtown-Mercy Campus by IHG

Hotels
•
Holiday Inn Hotels & Resorts
7 (531 reviews)
1050 6th Avenue , Des Moines , us
+1 515-283-0151

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Good location
Clean rooms
Cons:
Poor service
Closed amenities

Categories

Cleanliness
6.64
Some guests praised the cleanliness of their rooms, but other reviews indicate issues with maintenance and overall hygiene.
Service
6.11
Service quality was reported as inconsistent, with frustrations regarding staff responsiveness and lack of support.
Location
8.65
The location was appreciated, especially its closeness to key attractions.
Room Quality
7.1
Mixed reviews on room quality; problems with room assignments and temperature control were noted.
Amenities
5.63
Significant complaints regarding closed amenities such as the pool, restaurant, and bar.
Value for Money
8.09
Some guests felt they did not get value for their money due to closed facilities and poor service.
Food and Beverage
6.64
Limited food and beverage options, as many services were unavailable during the stay.
Overall Experience
7.11
Overall experiences were disappointing for many guests, particularly regarding service and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:18

Property Description

Central Location near Wells Fargo Arena and Mercy Medical Center

Conveniently located steps away from popular attractions, the Holiday Inn Des Moines - Downtown - Mercy Campus offers a prime spot in central Des Moines, Iowa. The free shuttle service to the airport and local area attractions adds to the ease of exploring the city.

Amenities Galore: Free Parking, WiFi, Indoor Pool, and Fitness Center

Enjoy a stress-free stay with complimentary parking and Wi-Fi throughout the property. Relax and unwind in the indoor pool or keep up with your fitness routine at the on-site fitness center - all designed to enhance your comfort during your visit.

Delightful Dining Experiences at Genevieve's Restaurant and Cityscape Lounge

Savor delicious American cuisine at Genevieve's for breakfast and lunch, or treat yourself to the Cityscape Lounge's scenic views and the Executive Chef's culinary delights for dinner. Indulge in a memorable dining experience without leaving the hotel.

Book your stay now at Holiday Inn Des Moines - Downtown - Mercy Campus for a perfect blend of convenience, comfort, and culinary delights.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DSM

Location

Guest Reviews

7
Based on 531 reviews
Cleanliness: 6.64
Service: 6.11
Location: 8.65
Room Quality: 7.1
Amenities: 5.63
Value for Money: 8.09
Food and Beverage: 6.64
Overall Experience: 7.11
J
Jill • couple • us
8
The girl at front desk was rude checking us in
Pros:

Clean!

Cons:

The parking lot issue and not having a shuttle to and from the fair

2026-08-20 • via Nuitee
R
Rasplicka • solo_traveller • us
8
Pros:

Staff at desk was friendly and helpful. Very clean inside the motel and room.

Cons:

No notice that parking was an issue, I have a problem walking far so was a challenge. Exterior front is blah, needs planters or some improved landscaping/decore.

2026-08-20 • via Nuitee
C
Connie • couple • us
9
The staff was friendly and rooms were clean , would recommend.
Pros:

The room was big enough for us; it had a microwave and a refrigerator. The bed was very comfortable, and the pillows were soft. We would stay again.

2026-08-17 • via Nuitee
H
Horton • solo_traveller • us
10
2026-08-15 • via Nuitee
C
Caesar • family_with_children • us
2
One night ONLY
Pros:

Staff

Cons:

Everything. From the parking to the old smell of the hallways and rooms. The bedding was old and the bathrooms were outdated.

2026-08-13 • via Nuitee
A
Ashley • couple • us
1
Will not return
Pros:

It was clean

Cons:

The parking is far from the entrance
The air was out in everyone’s room all night long
No manager on site to accommodate your stay

2026-08-10 • via Nuitee
R
Richard • solo_traveller • us
10
2026-08-09 • via Nuitee
B
Bauer • extended_group • us
4
It was ok but wont stay again
Pros:

It was close to where i was going

Cons:

The air conditioner wasnt working.turnednit all the way down and it was still in the 70s. There was candy wrappers by the bed and used q-tip in the bathroom. The room also smelled like stale cigarettes.

2026-08-09 • via Nuitee
L
Lilshalle • family_with_children • us
4
Cons:

While checking in the lady at the front desk was rude. The room had a strange smell. I had to go buy lysol. No one of drink machines worked properly.

2026-08-08 • via Nuitee
A
Andrew • solo_traveller • us
8
2026-08-07 • via Nuitee
T
Tom • extended_group • us
3
Pros:

Bed was comfortable. Food was good. Room was not cool. Hot

Cons:

Parking was horrible, hotel was a bit outdated and the room was just hot. We could not turn it any lower :(

2026-08-06 • via Nuitee
P
Pfeil • couple • us
7
Pay the extra money for the Hilton nearby, it’s worth it.
Pros:

Hotel bar/restaurant was good.

Cons:

The employees were inattentive from check in to dining room to house keeping. Nobody gives a fk.
The entire parking garage is condemned and you’re forced to park a block away or take your chances out on the streets. I limited my travel and opted to dine at hotel in fear of never getting another parking spot. The AC was marginal at best supplying Luke warm moist air.

2026-08-04 • via Nuitee
R
Rosaura • family_with_children • us
7
Pros:

good proximity to everything downtown and the convention center.

Cons:

room was musty. air conditioner smelled funny. window only opened 4 inches.

2026-08-03 • via Nuitee
J
Justin • solo_traveller • us
7
2026-08-03 • via Nuitee
D
D8641BYamberc • Family
2
Never again
Pros:

Unfortunately, this is one of the worst hotel experiences that I’ve had. It started by trying to drive up to the property. Every entrance is barrierd off. We called and it was explained to us that we would need to park across the street and then walk over to check in. We asked how long this had been the case, as this wasn’t disclosed when we booked. The answer was two years. We almost left then, but decided that it wasn’t a deal-breaking inconvenience and proceeded to check in.
The one thing I can say this hotel does well is staffing. The woman at the front desk was empathetic and problem solving. She gave us our keys and we headed to our room. Opening the door we were greeted with an unmade bed. And only one bed. We were traveling as a family of four. I double checked my booking and confirmed I had booked a double bed room.
Back down the elevator we went. We were told they had overbooked. Their solution would be to get a roll away. We declined, were given the managers number and then left.
Before we left the parking lot, the kind front desk clerk called. She had just had a cancellation- did we want it? Since we hadn’t pulled out of the next door lot yet we decided to stay. We unloaded our suitcases again and wheeled over. Got our new keys. Lifted up to the next room. Opened the door. Room a bit dated, but the two beds were made. We sat down and quickly realized that it was HOT! Went to turn down the thermostat- it refused to work. By this point my
Midwestern mannered husband took matters into his own hands and went to the store and purchased fans.
The beds were uncomfortable and we tossed and turned all night.
Positives- our boys enjoyed the pool and the staff was really lovely.

2026-07-19 • via Tripadvisor
R
Richard • solo_traveller • us
10
2026-07-19 • via Nuitee
M
Maria • family_with_children • us
3
Nothing like the pictures, it’s old and dirty and the AC was not working.
Cons:

The room was dirty and had a strong odor and the AC was not working. The parking was closed and we had to pay for the breakfast and it was not worth it.

2026-07-19 • via Nuitee
J
Jesse • extended_group • us
4
If you can find somewhere else to stay.
Pros:

Close to downtown.

Cons:

Parking lot is being redone so you have to walk a long ways to get to the hotel. Our AC in the room didn’t work spent all night sweating hot trying to sleep in the hot room.

2026-07-18 • via Nuitee
A
Allande • couple • us
9
Stayed for 1 night clean comfortable place
Pros:

Clean property

Cons:

Liked everything

2026-07-18 • via Nuitee
A
Alla-Zae • couple • us
10
2026-07-18 • via Nuitee