Holiday Inn Des Moines-Downtown-Mercy Campus by IHG

Hotels
•
Holiday Inn Hotels & Resorts
7 (498 reviews)
1050 6th Avenue , Des Moines , us

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Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Good location
Clean rooms
Cons:
Poor service
Closed amenities

Categories

Cleanliness
6.64
Some guests praised the cleanliness of their rooms, but other reviews indicate issues with maintenance and overall hygiene.
Service
6.11
Service quality was reported as inconsistent, with frustrations regarding staff responsiveness and lack of support.
Location
8.65
The location was appreciated, especially its closeness to key attractions.
Room Quality
7.1
Mixed reviews on room quality; problems with room assignments and temperature control were noted.
Amenities
5.63
Significant complaints regarding closed amenities such as the pool, restaurant, and bar.
Value for Money
8.09
Some guests felt they did not get value for their money due to closed facilities and poor service.
Food and Beverage
6.64
Limited food and beverage options, as many services were unavailable during the stay.
Overall Experience
7.11
Overall experiences were disappointing for many guests, particularly regarding service and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:18

Property Description

Central Location near Wells Fargo Arena and Mercy Medical Center

Conveniently located steps away from popular attractions, the Holiday Inn Des Moines - Downtown - Mercy Campus offers a prime spot in central Des Moines, Iowa. The free shuttle service to the airport and local area attractions adds to the ease of exploring the city.

Amenities Galore: Free Parking, WiFi, Indoor Pool, and Fitness Center

Enjoy a stress-free stay with complimentary parking and Wi-Fi throughout the property. Relax and unwind in the indoor pool or keep up with your fitness routine at the on-site fitness center - all designed to enhance your comfort during your visit.

Delightful Dining Experiences at Genevieve's Restaurant and Cityscape Lounge

Savor delicious American cuisine at Genevieve's for breakfast and lunch, or treat yourself to the Cityscape Lounge's scenic views and the Executive Chef's culinary delights for dinner. Indulge in a memorable dining experience without leaving the hotel.

Book your stay now at Holiday Inn Des Moines - Downtown - Mercy Campus for a perfect blend of convenience, comfort, and culinary delights.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DSM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7
Based on 498 reviews
Cleanliness: 6.64
Service: 6.11
Location: 8.65
Room Quality: 7.1
Amenities: 5.63
Value for Money: 8.09
Food and Beverage: 6.64
Overall Experience: 7.11
M
Mandi • couple • us
7
Had an amazing time
Pros:

They had a pool

Cons:

Bubbles didn’t work in hot tub

2026-04-20 • via Nuitee
H
heun • solo_traveller • us
6
2026-04-20 • via Nuitee
J
Jennifer • solo_traveller • us
6
A IHG member....
Pros:

Location, wasnt bad. Price wasn't bad- bed comfy, cleaned.
The lady that checked me in! Fantastic, very kind.

Cons:

Parking-the lot was FULL! Had to park elsewhere just to get to the hotel.
I didnt like the fact, their wouldnt be a refund if you needed to cancel. Things DO come up.
The lobby was pure chaos! - people didnt know where to go or anything
My door didn't really latch-

2026-04-13 • via Nuitee
A
Amanda • solo_traveller • us
7
Some good, some bad
Pros:

The public areas were very nice looking. It was very close to where we were going and not hard to get to.

Cons:

The bed moved so easily that it shook every time some one even just moved a small bit.

The walls were paper thin and you could everything in the room next to you

2026-04-12 • via Nuitee
B
Bailey • couple • us
5
Pros:

Easy to find

Cons:

How we had to call to find parking and pay for breakfast

2026-04-11 • via Nuitee
A
anniekY605LG • Business
2
WOULD NOT MAKE MY WORST ENEMY STAY IN THESE ROOMS
Pros:

DO NOT STAY HERE!!!!
1. Parking lot and garage condemmed due to structure issues. You must park across the street In Mercy Hospital lot and walk with all of your bags etc. You cant pull up to the door and even drop off.
2. Our room was a constant 90-95 degrees. MISERABLE in April. The desk clerk stated "everyting is from the 1960s so when the heat is on the heat is on there is no controlling it." We ended up with a box fan and the windows open about 6", we had the hall door open and the window with the fan in the window. It was like Camping in a abandoned hotel. They would not refund or let me cancel my upcoming nights either as they were already pre booked. TERRIBE experience.

2026-04-04 • via Tripadvisor
A
Alexia • family_with_children • us
5
2026-03-04 • via Nuitee
F
Felicia • couple • us
1
2026-03-02 • via Nuitee
G
Goehring • couple • us
8
Cons:

Need to open the parking lot back up or at least make it so you can drive through and drop off

2026-02-28 • via Nuitee
J
Jacqueline • extended_group • us
4
2026-02-23 • via Nuitee
L
Lisa • couple • us
8
Would stay here again!
Pros:

Good location friendly staff

Cons:

No hot and ready coffee in the lobby

2026-01-20 • via Nuitee
K
Kimberly • solo_traveller • us
9
2026-01-20 • via Nuitee
M
Michael • couple • us
3
2026-01-19 • via Nuitee
C
Corderro • family_with_children • us
1
Woke up seeing bed bugs
Cons:

Had bed bugs

2026-01-19 • via Nuitee
R
Refaat • couple • us
7
Pros:

Nice staff

Cons:

Smelt like cigarette smoke.

2026-01-19 • via Nuitee
P
Paul • couple • us
7
2026-01-19 • via Nuitee
Y
Yin • family_with_children • us
5
2026-01-19 • via Nuitee
C
Charles • couple • us
7
We stayed there because it was close to the arena that a concert was held at.
Pros:

The room is a bit small and outdated but clean. The bed was comfortable. We did not eat at the hotel.

2026-01-19 • via Nuitee
L
Linda • family_with_children • us
10
It was okay.
Pros:

Never ate breakfast there

Cons:

Foood

2026-01-19 • via Nuitee
S
Scott • family_with_children • us
7
2026-01-19 • via Nuitee