The Pelham London - Starhotels Collezione

Hotels
•
Starhotels
9 (1255 reviews)
15 Cromwell Place , London , gb

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Soundproof rooms
See all facilities

Review Highlights

Pros:
Cozy and friendly atmosphere
Excellent location and service
Cons:
Uncomfortable bed for some guests
Small room size reported

Categories

Cleanliness
8.71
The bathroom was spotlessly clean and all amenities functioned perfectly.
Service
9.68
The staff were very friendly and helpful, making us feel welcome.
Location
9.22
The location is very convenient, with many interesting places within walking distance.
Room Quality
8.17
Some complaints about room size and bed comfort, with reports of small rooms.
Amenities
9.2
All amenities functioned perfectly during the stay.
Value for Money
8.66
Seems reasonable for the quality presented, although there may be concerns about additional charges.
Food and Beverage
9.21
Breakfasts were delicious and served with a smile.
Overall Experience
9.18
A superb place to stay with high-quality service and comfort.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:39

Property Description

Luxurious Accommodation
The Pelham, nestled in South Kensington, offers boutique stylish rooms with a blend of antique and modern furnishings, air-conditioning, and flat-screen TVs. Each room is uniquely decorated, ensuring a one-of-a-kind stay for every guest.

Culinary Delights
Indulge in exquisite dining at La Trattoria by Alfredo Russo, a Michelin-starred chef's restaurant within the hotel. Enjoy freshly sourced Italian cuisine paired with organic wines and champagnes. The hotel's wood-panelled drawing room and library are perfect for relaxing with afternoon tea.

Prime Location
Conveniently located near South Kensington Tube Station, The Pelham is a short walk from iconic attractions like the Royal Albert Hall and the Natural History Museum. Explore Hyde Park, Kensington Gardens, and Notting Hill, all within easy reach. Experience luxury and convenience at The Pelham - book now for an unforgettable stay.

Important information:

Only Junior Suites and Executive Rooms can accommodate an extra guest by adding a roll-away bed or a sofa bed. This request is subject to availability and and costs GBP 45 per night. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Please note that guests are required to show the credit card used to book the nonrefundable reservation upon check-in. If the credit card owner is not one of the guests, the hotel will require a copy of the credit card owner’s ID and credit card. Different cancellation policy will apply for bookings of 7 nights or more. When booking more than 5 rooms, different policies and additional supplements may apply.

The Hotel reserves the right to verify the validity of credit card requesting a credit card hold (pre-authorization) to the issues. Failure to provide a valid credit card may result in cancellation of the booking. Hotel may apply a new rate in case of re-bookingGuests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    Children up to and including 15 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9
Based on 1255 reviews
Cleanliness: 8.71
Service: 9.68
Location: 9.22
Room Quality: 8.17
Amenities: 9.2
Value for Money: 8.66
Food and Beverage: 9.21
Overall Experience: 9.18
H
Hayley • couple • gb
10
Perfect stay
Pros:

The staff were great and helped with our luggage.
We only booked a cosy room but it had plenty of space for 2 and was towards the back of the hotel.
Really comfy bed, robes and soft pillows.

Cons:

Nothing, it was perfect

2026-02-13 • via Nuitee
A
Abdullah • couple • om
10
2026-02-13 • via Nuitee
M
Marino • couple • it
10
2026-02-12 • via Nuitee
M
Michelangelo • family_with_children • it
10
Ottima posizione.
Pros:

Struttura bella e accogliente. Staff disponibile e gentile.

Cons:

Da rivedere la colazione non si capisce cosa è incluso e cosa extra.

2026-02-11 • via Nuitee
A
Ann • family_with_children • mt
8
2026-02-10 • via Nuitee
K
Klaassie • family_with_children • nl
7
Pros:

De locatie was prima en de ambiance was ook goed.

Cons:

De prijs van een junior suite is naar verhouding van wat je krijgt aangeboden veel te hoog. Het is een middenklasse hotel met enkele dure suites, maar de service is afgestemd op de middenklasse. De suite was klein en een douche in een bad is niet wat ik verwacht had. De matrassen waren zo zacht dat je er in wegzonk en de opbergkastje waren een beetje weggemoffeld in hoekjes.

2026-02-10 • via Nuitee
S
Stefan • solo_traveller • se
9
Jättebra hotell men bästa läget
Pros:

Trevligt mindre, äldre hotell. Bra standard och bra service. Kaffemaskin på rummet bra. Perfekt läge. Bodde här för 5:e gången👍

Cons:

Safe fungerade ej annars allt bra.

2026-02-09 • via Nuitee
K
Ksenia • family_with_children • de
8
2026-02-08 • via Nuitee
J
Jan • solo_traveller • be
9
2026-01-26 • via Nuitee
G
Grant • solo_traveller • gb
9
2026-01-26 • via Nuitee
S
susanna • family_with_children • it
8
2026-01-25 • via Nuitee
B
beatrice • family_with_children • it
8
Pros:

The room is tiny but Very cute, and the bathroom is rrlatevly relatively big! Great bathtub

Cons:

Just one small thing, the roof was not perfectly isolated, and we could hear a lot of creak noise from the People above walking

2026-01-25 • via Nuitee
J
Joerg • family_with_children • de
10
Tolles Hotel, perfekte Lage.
2026-01-25 • via Nuitee
S
Sarah • solo_traveller • gb
1
2026-01-24 • via Nuitee
V
valentinacF6019OW • Friends getaway
10
Stylish English vibe, Central connected location, friendly service and good food and breakfast
Pros:

Great and convenient location, in front of the Underground station, friendly service, and love the vintage vibe of the old English houses…avocado on toast for breakfast is super! I would go back and stay again at The Pelham when back to London. Thanks Gabriel!

2026-01-23 • via Tripadvisor
L
Laurel • couple • us
9
Beautiful welcoming boutique hotel with exceptional staff and facilities.
Pros:

Loved this boutique hotel. The staff was exceptional, very welcoming, friendly and accommodating. The decor throughout was beautiful, well equipped and facilities very clean.

Cons:

Rooms and beds are smaller, but this is London. The rooms were too warm, even after turning off the heat and opening the windows.

2026-01-23 • via Nuitee
L
Limor • solo_traveller • us
9
Very pleasant experience
Pros:

Concierge was super nice and eager to help.
Location was perfect right by museums with many good food options steps away.

2026-01-23 • via Nuitee
C
carla • family_with_children • gb
10
Lived staying here, would recommend and stay here again
Pros:

Quiet and staff were great, lovely decorated bedrooms with excellent comfortable beds.

Cons:

Not enough toilets for restaurant and lobby areas

2026-01-23 • via Nuitee
J
Jackie • couple • gb
9
Wonderful base for a London city break
Pros:

Well appointed junior suite. Extremely comfortable bed. Fabulous breakfast. Close to South Kensington tube.

Cons:

Nothing we didn’t like. Access to streaming services would have made our stay even better.

2026-01-20 • via Nuitee
T
Tristan • couple • gb
3
Pros:

Location

Cons:

Service and standers

2026-01-20 • via Nuitee