The Pelham London - Starhotels Collezione

Hotels
Starhotels
9 (1375 reviews)
15 Cromwell Place , London , gb

Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Cozy and friendly atmosphere
Excellent location and service
Cons:
Uncomfortable bed for some guests
Small room size reported

Categories

Cleanliness
8.71
The bathroom was spotlessly clean and all amenities functioned perfectly.
Service
9.68
The staff were very friendly and helpful, making us feel welcome.
Location
9.22
The location is very convenient, with many interesting places within walking distance.
Room Quality
8.17
Some complaints about room size and bed comfort, with reports of small rooms.
Amenities
9.2
All amenities functioned perfectly during the stay.
Value for Money
8.66
Seems reasonable for the quality presented, although there may be concerns about additional charges.
Food and Beverage
9.21
Breakfasts were delicious and served with a smile.
Overall Experience
9.18
A superb place to stay with high-quality service and comfort.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:39

Property Description

Luxurious Accommodation
The Pelham, nestled in South Kensington, offers boutique stylish rooms with a blend of antique and modern furnishings, air-conditioning, and flat-screen TVs. Each room is uniquely decorated, ensuring a one-of-a-kind stay for every guest.

Culinary Delights
Indulge in exquisite dining at La Trattoria by Alfredo Russo, a Michelin-starred chef's restaurant within the hotel. Enjoy freshly sourced Italian cuisine paired with organic wines and champagnes. The hotel's wood-panelled drawing room and library are perfect for relaxing with afternoon tea.

Prime Location
Conveniently located near South Kensington Tube Station, The Pelham is a short walk from iconic attractions like the Royal Albert Hall and the Natural History Museum. Explore Hyde Park, Kensington Gardens, and Notting Hill, all within easy reach. Experience luxury and convenience at The Pelham - book now for an unforgettable stay.

Important information:

Only Junior Suites and Executive Rooms can accommodate an extra guest by adding a roll-away bed or a sofa bed. This request is subject to availability and and costs GBP 45 per night. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Please note that guests are required to show the credit card used to book the nonrefundable reservation upon check-in. If the credit card owner is not one of the guests, the hotel will require a copy of the credit card owner’s ID and credit card. Different cancellation policy will apply for bookings of 7 nights or more. When booking more than 5 rooms, different policies and additional supplements may apply.

The Hotel reserves the right to verify the validity of credit card requesting a credit card hold (pre-authorization) to the issues. Failure to provide a valid credit card may result in cancellation of the booking. Hotel may apply a new rate in case of re-bookingGuests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    Children up to and including 15 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9
Based on 1375 reviews
Cleanliness: 8.71
Service: 9.68
Location: 9.22
Room Quality: 8.17
Amenities: 9.2
Value for Money: 8.66
Food and Beverage: 9.21
Overall Experience: 9.18
S
Sakaki couple jp
9
駅近なのに落ち着きのある快適なホテル
Pros:

地下鉄のサウスケンジントン駅の目の前にあり、界隈はレストランやカフェなども多くとても便利でした。
お部屋は天井が高く、広々としていました。

2026-07-04 via Nuitee
M
Mischa solo_traveller gb
10
2026-07-04 via Nuitee
J
Jackie couple gb
8
A lovely hotel
Pros:

Close to South Kensington tube and handy for the Albert Hall. Lovely period hotel with comfortable rooms and friendly helpful staff.

Cons:

They have changed from a wonderful à la carte breakfast to a buffet breakfast which is nice but just not the same experience.

2026-07-04 via Nuitee
P
Peterson couple ca
9
Pros:

Location, room great size, air conditioning a must and staff excellent

2026-07-03 via Nuitee
F
Fabiana solo_traveller uy
7
Cons:

en la habitacion que nos dieron se escuchaba el paso del subte, muy molesto

2026-07-02 via Nuitee
M
Margarida solo_traveller pt
10
2026-07-01 via Nuitee
K
Kym couple gb
9
Fabulous attentive staff. Most comfortable nights sleep.
Pros:

The staff make this hotel along with the beautiful soft furnishings and pretty bathroom extras and Penhaligon toiletries

Cons:

Nothing to dislike

2026-06-28 via Nuitee
F
Ferrari Nogueira solo_traveller br
8
2026-06-23 via Nuitee
E
Elvira couple es
9
Muy agradable
Pros:

El personal y la ubicación

Cons:

La habitación un poco pequeña

2026-06-22 via Nuitee
V
Viviane couple br
7
2026-06-19 via Nuitee
V
Viviane solo_traveller br
7
2026-06-19 via Nuitee
Q
Q3553QWlaurap Business
10
Everything perfect
Pros:

Everything was perfect. The bed was the most comfortable I’ve ever slept in. The staff were incredibly friendly, especially Gabriel what a lovely guy!

2026-06-17 via Tripadvisor
D
DizzyDarling couple gb
10
Stunning hotel, great location. Friendly staff, who were extremely helpful.
Pros:

Stunning room (suite); friendly and efficient staff; the bed was amazingly comfortable and the bedding was gorgeous! The amenities in the room were excellent - personalised and stylish. The room was large and the decor amazing.

2026-06-15 via Nuitee
D
diane solo_traveller us
9
Walking distance to Kensington Park, the tube, & museums, plus lots of food choices within the block
Pros:

I think I just ordered the wrong size room. I have stayed at this property before and love the location. The service is impeccable!

Cons:

Room was small.

2026-06-15 via Nuitee
R
rinat couple il
9
Great hotel great location
Pros:

The staff were very helpful the hotel was beautiful and great brekfest

2026-06-13 via Nuitee
D
Dawn couple gb
8
Convenient and comfortable.
Pros:

Location.
Comfortable room. Nice bathroom. View over the street which was great.

Cons:

There was a constant noise of water running, gurgling or the air conditioning was noisy ? Not enough to keep us awake but it was annoying.

2026-06-09 via Nuitee
K
K3456XFdavidm Couples
10
Rick Steves was right.. location, location, location
Pros:

Right in the middle of all the action with free museums/parks and Kensington Gardens/Palace nearby, and a tube station across the street. Everything from the front desk to housekeeping to the excellent concierge staff (Thank you Gabriel and Thomas) was fantastic.

We had a clean room, comfy bed, quiet and safe. We felt well taken care of every day.

Two slight negatives, but easily forgiven and forgotten were that: The room had a window, but only a view of a brick wall and some pigeons. And that we didn’t know until our checkout that there was going to be an optional daily tip on the bill for all staff for each day of the stay. When you find this out at checkout, it’s awkward and you don’t want to seem ungrateful and not pay it so we did.

2026-06-07 via Tripadvisor
L
Leslie couple us
9
Pros:

As a designer I very much appreciated the high quality of design in every room and public space. Very elegant and very thoughtful. And the location is excellent.

Cons:

I have no complaints. I liked it all.

2026-06-07 via Nuitee
G
Gabriela couple sa
10
Highly recommend, had a beautiful and comfortable stay
Pros:

Stunning british style of the bedroom, handy mini fridge, AC, old school english beautiful bathroom and excellent location.
It was also nice to have an espresso machine in the room.
Thoughtful cleaning and kind staff.

Cons:

A minor detail but there was a lot of pigeons staying by the windows and making noise

2026-06-06 via Nuitee
M
Mohammed solo_traveller sa
10
Pros:

Nice location and very comfortable

2026-06-06 via Nuitee