The Pelham London - Starhotels Collezione

Hotels
Starhotels
9 (1364 reviews)
15 Cromwell Place , London , gb

Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Soundproof rooms
See all facilities

Review Highlights

Pros:
Cozy and friendly atmosphere
Excellent location and service
Cons:
Uncomfortable bed for some guests
Small room size reported

Categories

Cleanliness
8.71
The bathroom was spotlessly clean and all amenities functioned perfectly.
Service
9.68
The staff were very friendly and helpful, making us feel welcome.
Location
9.22
The location is very convenient, with many interesting places within walking distance.
Room Quality
8.17
Some complaints about room size and bed comfort, with reports of small rooms.
Amenities
9.2
All amenities functioned perfectly during the stay.
Value for Money
8.66
Seems reasonable for the quality presented, although there may be concerns about additional charges.
Food and Beverage
9.21
Breakfasts were delicious and served with a smile.
Overall Experience
9.18
A superb place to stay with high-quality service and comfort.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:39

Property Description

Luxurious Accommodation
The Pelham, nestled in South Kensington, offers boutique stylish rooms with a blend of antique and modern furnishings, air-conditioning, and flat-screen TVs. Each room is uniquely decorated, ensuring a one-of-a-kind stay for every guest.

Culinary Delights
Indulge in exquisite dining at La Trattoria by Alfredo Russo, a Michelin-starred chef's restaurant within the hotel. Enjoy freshly sourced Italian cuisine paired with organic wines and champagnes. The hotel's wood-panelled drawing room and library are perfect for relaxing with afternoon tea.

Prime Location
Conveniently located near South Kensington Tube Station, The Pelham is a short walk from iconic attractions like the Royal Albert Hall and the Natural History Museum. Explore Hyde Park, Kensington Gardens, and Notting Hill, all within easy reach. Experience luxury and convenience at The Pelham - book now for an unforgettable stay.

Important information:

Only Junior Suites and Executive Rooms can accommodate an extra guest by adding a roll-away bed or a sofa bed. This request is subject to availability and and costs GBP 45 per night. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Please note that guests are required to show the credit card used to book the nonrefundable reservation upon check-in. If the credit card owner is not one of the guests, the hotel will require a copy of the credit card owner’s ID and credit card. Different cancellation policy will apply for bookings of 7 nights or more. When booking more than 5 rooms, different policies and additional supplements may apply.

The Hotel reserves the right to verify the validity of credit card requesting a credit card hold (pre-authorization) to the issues. Failure to provide a valid credit card may result in cancellation of the booking. Hotel may apply a new rate in case of re-bookingGuests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    Children up to and including 15 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9
Based on 1364 reviews
Cleanliness: 8.71
Service: 9.68
Location: 9.22
Room Quality: 8.17
Amenities: 9.2
Value for Money: 8.66
Food and Beverage: 9.21
Overall Experience: 9.18
R
rinat couple il
9
Great hotel great location
Pros:

The staff were very helpful the hotel was beautiful and great brekfest

2026-06-13 via Nuitee
D
Dawn couple gb
8
Convenient and comfortable.
Pros:

Location.
Comfortable room. Nice bathroom. View over the street which was great.

Cons:

There was a constant noise of water running, gurgling or the air conditioning was noisy ? Not enough to keep us awake but it was annoying.

2026-06-09 via Nuitee
L
Leslie couple us
9
Pros:

As a designer I very much appreciated the high quality of design in every room and public space. Very elegant and very thoughtful. And the location is excellent.

Cons:

I have no complaints. I liked it all.

2026-06-07 via Nuitee
M
Mohammed solo_traveller sa
10
Pros:

Nice location and very comfortable

2026-06-06 via Nuitee
G
Gabriela couple sa
10
Highly recommend, had a beautiful and comfortable stay
Pros:

Stunning british style of the bedroom, handy mini fridge, AC, old school english beautiful bathroom and excellent location.
It was also nice to have an espresso machine in the room.
Thoughtful cleaning and kind staff.

Cons:

A minor detail but there was a lot of pigeons staying by the windows and making noise

2026-06-06 via Nuitee
J
John solo_traveller us
10
Great location with very accommodating staff and wonderful amenities.
Pros:

Great location and very kind staff

2026-06-04 via Nuitee
F
Fernando couple us
8
Every one was very nice especially Thomas
Pros:

classic but with modern conveniences

Cons:

They suggested to keep the incidental deposit as a gratuity to the staff. That was $50 per day. Not appropriate

2026-06-04 via Nuitee
L
Lauren family_with_children gb
9
Perfect location, friendly staff, charming environment.
Pros:

The room was stunning. The hotel is charming, the staff extremely friendly and welcoming. I have stayed here before and the service was as great as it was last time.

Cons:

Couldn't fault it!

2026-06-03 via Nuitee
D
Debra solo_traveller us
10
Pros:

Charming rooms and decor, very helpful staff, comfortable need with luxurious linens

Cons:

A few little things- bath tubs should have grab bars as they are very deep

2026-05-31 via Nuitee
S
Sena couple tr
8
2026-05-31 via Nuitee
C
Catherine couple au
9
Lovely small hotel with welcoming staff
Pros:

Welcoming and helpful staff, stylish presentation, location convenient to our interests and quiet despite being in a busy area.

Cons:

Restaurant could have been more efficient and the room, though well presented, was small for a travelling couple with luggage

2026-05-29 via Nuitee
B
Bogdan-Marius couple ro
10
2026-05-29 via Nuitee
M
MaryK103 Couples Rohnert Park, Sonoma County, California
10
The Hotel Pelham South Kensington-Gabriel Saves the Day!
Pros:

Our stay at The Pelham London (South Kensington) was excellent. The hotel was located directly across the street from an Underground station which made it super convenient. The room was very luxurious and quiet with soft, warm bedding on an ultra comfortable bed. All the room amenities were on point. The atmosphere of the hotel is upscale, comfortable, and very clean. The front desk staff was very welcoming and friendly. But the standout star for us was the concierge, Gabriel. He was always there with a welcoming smile and was truly engaging. He was ready to help us with anything we might need. By the end of our six night stay, we felt like Gabriel was a friend! And that turned out to be the case for us. When we left the hotel on our way to Scotland, we inadvertently left our passports in our room safe. Later that afternoon, we discovered our error and contacted The Pelham Hotel. Gabriel immediately sprung into action and was able to ship our passports via UPS Express to our next hotel. The package arrived Monday morning by 10:30am as promised and we were able to fly home the next day as planned. We cannot express our gratitude enough for the wonderful customer service provided by Gabriel in particular along with the rest of The Hotel Pelham staff. Hopefully, we will be back soon!

2026-05-28 via Tripadvisor
P
Paul couple gb
9
We had a great stay once again at this hotel
Pros:

Great staff, nice room, comfortable bed

2026-05-28 via Nuitee
J
Jenny family_with_children za
9
2026-05-28 via Nuitee
S
Siddharth solo_traveller in
7
Unique traditional feel
Pros:

All well, breakfast was basic

2026-05-27 via Nuitee
S
Silvia couple ch
9
2026-05-27 via Nuitee
F
Frances family_with_children gb
10
Lovely short break in London
Pros:

The hotel was lovely quaint clean and comfortable. The breakfast choices were good and of good quality. The staff friendly and attentive. The hotel is well situated with bars and restaurants close by.

Cons:

Well we picked a weekend where the underground was not open at various points due to works being carried out .
With the extreme weather conditions it was frustrating to only get as far as Hyde Park corner. This of course is outside the control of the hotel which I couldn’t fault.

2026-05-26 via Nuitee
V
Voyage50284743490 Couples
10
Perfectly located, top service
Pros:

The Pelham is top located, right next to V&A Museum and South Kensington underground station.

The staff is super friendly and helpful, the breakfast is delicious, the room is very clean and tastfully furnished.

We will be back.

2026-05-23 via Tripadvisor
K
Kajsa couple se
8
Bekväm
Pros:

Mycket bra läge

Cons:

Att erbjudas ”optional” ersättning som en slags förtäckt lön till hotellets personal. Känns konstigt att turister ska kompensera för låga löner.

2026-05-23 via Nuitee