Clarion Hotel Conference Center Maggie Valley

Very outdated decor

Booking problem.

The room was very satisfactory except for the "motel" smell. A dehumidifier was running.

I was a little disappointed, room wasn't ready when checked in and then when we got to room the linens on bed looked like they had been in bottom of laundry basket and thrown on bed, there was human hair and stains on comforter and sheets, just not a very comforting feeling to know you have to sleep in it. And gas station muffins were not what I would classify as breakfast.

Dark hallways makes it feel unsafe. Construction workers staying there were unruly late at night, and extremely loud at 1:30 at night, rooms not very sound proof could hear every noise.

The young woman who checked me in was probably the least welcoming ever in my long experience of road trip hotels. A robot would probably be more welcoming.

The room was ok. There were cigarette burns on the comforter and the toilet seat cover fell to the floor the first time that I used the toilet. Hinge was broken. I told the robot at front desk about it m. The robot said someone would come next morning to fix it. Not done.

I left 1 day early.

We wanted to purchase an item from the drink machine. We tried first and second floor neither had any of the flavors we chose. No coke, no dr.pepper and no sprite.
Had to use Mexican restaurant for coke.

Only 1 washer and drier.

The room was not clean. We did not use the shower until the last day. It clogged up immediately! I was standing in inches of water.

The place was a bit ran down and not super clean. Definitely could use some TLC and cleaning. Mainly the lobby and hallways. Room was clean.

Could have been a little more detailed with cleaning the bathroom.

The only thing I was disappointed with during my stay was the conduct of a maintenance/janitorial employee named Josh.

I am a gay male, and Josh made my stay extremely uncomfortable by calling me a homophobic slur. When I told him that I found the comment rude and inappropriate, he responded by saying that if I thought that was rude, I had “much more to come.” I found that statement threatening and completely unacceptable.

After I reported the incident, I also felt that I was being treated differently. I normally use the back entrance because I park my vehicle on the back right-hand side of the hotel, but the door was repeatedly locked, which made it difficult for me to come and go through the entrance I normally use.

There was also an incident where Josh came to my hotel room and knocked extremely hard on the door. The knocking was so aggressive that it frightened both me and my roommate. The way he approached the room was completely unnecessary and made an already uncomfortable situation even worse.

I believe hotel employees should treat every guest with professionalism, courtesy, and respect, regardless of sexual orientation. Unfortunately, my experience with this employee did not reflect those standards.

Tub would not drain and for the money you would expect better. Needs updates

The room wasn't as clean as I expected. There was hair on the blankets and sheets, rags has stains, there was a small roach dead on the floor next to the bed and the sink was dirty. So, more detail from housekeeping would be very helpful.

The entry door to the room was sticking, had to push really hard to open the door.