Crowne Plaza Santo Domingo by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.9 (338 reviews)
Avenida George Washington 218 , Santo Domingo , do

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great service
Good location
Newly renovated rooms
Cons:
Cleanliness issues
Inconsistent room quality
Miscommunication in restaurant service

Categories

Cleanliness
8.19
There were cleanliness issues reported in the lounge and some rooms not being well-maintained.
Service
10
Most reviews mention great service, though there were some misunderstandings at the restaurant.
Location
9.66
Many reviews indicate a good location with easy access.
Room Quality
8.2
Rooms varied in quality; newly renovated rooms were better, while older rooms were noisy and outdated.
Amenities
8.65
Some amenities like the pool and bar received praise, but others like the empty minibar and broken facilities were criticized.
Value for Money
8.68
Concerns about high prices versus the service and cleanliness were noted, impacting perceived value.
Food and Beverage
8.64
Food quality was rated well, though service issues arose regarding orders not being correctly fulfilled.
Overall Experience
9.19
Despite some issues, several reviewers appreciated the potential and the staff's efforts.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 07:21

Property Description

Luxurious Accommodations

Experience elegance and comfort at Crowne Plaza Santo Domingo with stylish rooms offering breathtaking sea views, modern amenities, and complimentary Wi-Fi. Each room is designed with contemporary decor, a flat-screen TV, and a cozy work area for your convenience.

Exceptional Dining and Entertainment

Indulge in a culinary journey at Nabu restaurant or grab a coffee at Kaffetto's cafe. Unwind at the pool bar or the lobby bar with refreshing cocktails and live music. With 24-hour room service, your cravings are just a call away.

Relaxation and Recreation

Take a dip in the outdoor pool, unwind in the whirlpool, or pamper yourself at the spa. Stay active at the 24-hour gym or catch up on work at the business center. Free parking and easy access to nearby attractions make your stay hassle-free.

Book now to elevate your stay at Crowne Plaza Santo Domingo and create unforgettable memories.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SDQ

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.9
Based on 338 reviews
Cleanliness: 8.19
Service: 10
Location: 9.66
Room Quality: 8.2
Amenities: 8.65
Value for Money: 8.68
Food and Beverage: 8.64
Overall Experience: 9.19
L
Leonardo • family_with_children • us
9
2026-06-25 • via Nuitee
B
brenda • solo_traveller • us
10
Was great , will planning to stay soon
Pros:

Everything

Cons:

Nothing

2026-06-20 • via Nuitee
A
Abednego • solo_traveller • ke
9
2026-06-08 • via Nuitee
1
127rosemaryo • Couples
10
Excellent customer service
Pros:

Un amor Bellamisa.. Very helpful and great service

2026-06-06 • via Tripadvisor
Q
Q3200QUalexm • Solo travel
10
Service comment
Pros:

Excellent, all personnel is very attentive and caring about what you need.

2026-05-23 • via Tripadvisor
R
romelk • couple • us
10
2026-05-21 • via Nuitee
Z
Z8532ANas • Business
10
Great experience
Pros:

Beyanira was amazin all the time

2026-05-19 • via Tripadvisor
A
Angelo • solo_traveller • pr
5
Pros:

Nice luxurious hotel. But outside the colonial area. You can't walk at night outside.

Cons:

Outside the colonial area. You can't walk at night outside. It just stands alone there. Other than the pool. Not much of areas to enjoy.

2026-05-18 • via Nuitee
E
Eduardo • solo_traveller • us
10
2026-05-14 • via Nuitee
J
jessicacB4452HF • Couples
10
Nabu is so worth a visit
Pros:

Nabu makes such incredible food! We had the tuna tartare, dumplings, the Domincan flag plate (a must), and the plantain roll and loved it all. Our servers, Sugeiry, Alexander, and Victor were so attentive and loved joking with us even with our language barrier. Seriously can't wait to eat here again!!

2026-04-19 • via Tripadvisor
P
Pia • family_with_children • pe
6
Baño, pequeño, baño constantemente húmedo, ya que no tiene extractor, buena ocasión. Buena comida, buen personal limpio,
Pros:

Todo limpio y muchas cosas que hacer

Cons:

El precio,el baño ,el baño no tiene extractor,tuvimos un problema con el balcón ya que no abria.

2026-04-17 • via Nuitee
A
Axel • couple • de
8
Überdurchschnittlich gutes Hotel. Empfehlenswert.
Pros:

Gutes Hotel.
Schöne Aussicht ( 11. Etage).
Freundliches Personal.

Cons:

Das Essen im Restaurant hat nicht gefallen.

2026-04-16 • via Nuitee
G
G3865XWmarcof • Business
10
Excellent
Pros:

My experience was really great. Most of my time I was on the pool area. Outstanding service. Norkis was excelent.

2026-04-12 • via Tripadvisor
D
Dorangelli • extended_group • pr
8
Pros:

Staff, location, size of room. Easy to get Uber.

Cons:

The room service breakfast. The description shows something and what they served was not even half of what the menu said. The price for what was offered was toooo expensive. I said it to the person in the front desk and no apologies and no discount offered.

2026-04-06 • via Nuitee
J
Jose Luis • couple • us
10
2026-04-01 • via Nuitee
S
Sylvie • solo_traveller • be
8
Pros:

Le personnel est vraiment top

Cons:

Manque d’expresso au petitdejeuner

2026-03-31 • via Nuitee
J
Jet02586180734 • Friends getaway
10
Great Customer Service
Pros:

Great hotel with excellent customer service. Attentive to the needs of myself and my friends. In particular, Sugeiry Paylino in the restaurant was awesome!

2026-03-30 • via Tripadvisor
J
Julio • solo_traveller • do
8
2026-03-26 • via Nuitee
A
ALFARO ZAMORA • couple • cr
9
Buen lugar para un bello país.
Pros:

Si

Cons:

El baño muy pequeño en proporción con el resto del área de la misma

2026-03-23 • via Nuitee
P
Pilar • couple • es
8
Normal
Pros:

Buenas instalaciones y el gimnasio estaba genial

Cons:

La habitación era amplia pero el
Servicio de habitaciones deficiente. No nos dirían sino 2 toallas de baño y nada de manos . Tenía cafetera pero no funcionaba y no pusieron vasos para el café. Las lámparas de la cama no funcionaban.

2026-03-13 • via Nuitee