The Sefton

Hotels
8.2 (3991 reviews)
Harris Promenade , Douglas , gb

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Good breakfast
Cons:
Dated facilities
Room quality issues
Noise disturbances

Categories

Cleanliness
7.59
Some reviews noted dated facilities and shabby room quality, affecting the perception of cleanliness.
Service
9.06
Staff were frequently praised for being friendly and helpful, contributing positively to the service rating.
Location
9.1
Multiple reviews highlighted the prime location near shops and restaurants, making it a strong point.
Room Quality
7.05
Several reviews mentioned tired-looking rooms and issues with furniture and cleaning.
Amenities
7.58
Amenities received mixed feedback, with issues like small pools and dated decor.
Value for Money
8.54
Good value was mentioned in context of location and breakfast, justifying a higher score.
Food and Beverage
8.09
Breakfast received positive remarks, though overall food options were not frequently discussed.
Overall Experience
8.56
Overall sentiment was generally positive, with several guests expressing a happy stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:26

Property Description

Indulge in Luxury at Sefton Hotel

Unique Indoor Water Garden: Discover a serene oasis within the hotel featuring a swimming pool and tranquil water garden, perfect for relaxation.

Culinary Delights: Savor a diverse culinary experience at Bonzai Pan Asian restaurant, offering a fusion of flavors from various Asian cuisines.

Wellness and Convenience: Unwind at The Fountain health club with its pool, gym, and rejuvenating beauty treatments. Additionally, take advantage of The Library for a peaceful retreat and modern amenities for your convenience.

Experience luxury and comfort at Sefton Hotel - book your stay now to enjoy all these exceptional amenities and more!

Important information:

Extra beds/cots may be available depending on room type.

When booking more than 7 rooms, different policies and additional supplements may apply.

Please note the Sefton Hotel will be carrying out works to the front of the building which requires scaffolding between 1st January 2024 - 1st April 2024. The work carried out will be during the day and we expect little to no disruption to guests staying in our Atrium rooms, Standard rooms or Suites. Guest can still utilize the rest of the building. Sir Norman's Bar and Bonzai Restaurant will operate as normal.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IOM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

Location

Guest Reviews

8.2
Based on 3991 reviews
Cleanliness: 7.59
Service: 9.06
Location: 9.1
Room Quality: 7.05
Amenities: 7.58
Value for Money: 8.54
Food and Beverage: 8.09
Overall Experience: 8.56
K
Kevin • couple • gb
8
Pros:

Great location, grand old hotel. The atrium room was good with comfortable superking bed. Friendly reception staff. The bar is pretty soulless and was closed for the first two nights of our stay and empty for the next two days. There is underground parking for £15 per week, which is good value.
We ate at the Asian restaurant, which was busy with good food and good service. Breakfast was not that great.
There is a swimming pool, though we didn’t use it.

Cons:

For the cost of the room, I was astonished that there is no routine servicing of the room. We were told when we checked in that it would be done on the third day of our stay. It wasn’t.

2026-03-20 • via Nuitee
W
Wendy • extended_group • gb
10
2026-03-18 • via Nuitee
N
Norah • solo_traveller • im
6
A very pleasant stay .. felt safe.
Pros:

I had breakfast in my room & it was served on time & in a friendly manner .. everything was fresh

Cons:

Nothing really it was all good.

2026-03-18 • via Nuitee
J
John • couple • gb
8
The hotel was very nice although we hadn't done our research properly and found the railways closed
Pros:

Room was spacious with a balcony from which doors could be left open to overlook the atrium.

Cons:

Additional hooks in the hallway and bathroom would have been nice.

2026-03-17 • via Nuitee
R
Richard • extended_group • gb
9
Great times with friends in a good location with fantastic staff
Pros:

Great staff and location

Cons:

Look after the plants better in the Atrium- it’s good - could be great

2026-03-15 • via Nuitee
J
JASVINDER • couple • gb
2
Pros:

It was very dusty not very clean. I suffer with dust allergies

Cons:

The furniture needs updating

2026-03-15 • via Nuitee
J
joanne • couple • gb
9
Comfortable warm convenient good value
Pros:

Cleanliness, good choice of breakfast, staff very friendly and helpful, very warm . Convenient for the shops and beach . Would definitely recommend and stay again.

Cons:

The pillows were too hard , caused us to have bad necks

2026-03-15 • via Nuitee
L
Lauren • couple • gb
7
2026-03-15 • via Nuitee
J
James • family_with_children • gb
7
Pros:

The rooms where lovely and most of the staff where amazing.

Cons:

Some of the staff lacked professionalism and customer service.

2026-03-14 • via Nuitee
J
John • couple • gb
9
Very good
Pros:

Old and new together

Cons:

Nothing

2026-03-14 • via Nuitee
C
Christine • family_with_children • gb
10
A welcome retreat at The Sefton.
Pros:

I was well looked after by all the staff during my stay, being on my own, I appreciated this. The room was large and comfortable. The swimming pool is warm and inviting. The garden room is beautiful.
Staying at The Sefton was a great experience

Cons:

Only one small thing. The temperature of the leisure pool shower needs to be warming.

2026-03-13 • via Nuitee
D
David • family_with_children • gb
9
Excellent one of the best hotels i have stayed in especially the staff
Pros:

Virtually everything was superb.

Cons:

First day breakfast was excellent but the rest of the stay food although ok was not as nice. Had an issue with the door card on two days . These are obviously cosmetic issues but stopped the hotel from getting a score of ten.

2026-03-12 • via Nuitee
P
Peter • extended_group • gb
10
Excellent as always
Pros:

Perfect position for what I’m doing while on the island- always pleasant staff and accommodation and this in my 5 stay and most definitely will return

Cons:

Nothing

2026-03-12 • via Nuitee
P
Peter • extended_group • gb
10
See you soon hopefully. Thank you
Pros:

Always stay at the Sefton and I’m happy to say it hasn’t changed since my last stay. Staff are friendly and very welcoming, room is great and the breakfast is a fantastic start to the day.

Cons:

Nothing

2026-03-12 • via Nuitee
K
Kevin • solo_traveller • gb
9
Pros:

It was my first time staying at the sefton and everything was perfect the staff were helpful and the surrounding area was. Great for sight seeing,I would stay again.

Cons:

There was nothing to dislike.

2026-03-11 • via Nuitee
J
Jack • couple • gb
8
2026-03-10 • via Nuitee
C
Craig • solo_traveller • gb
8
Pros:

It was easy to check in, staff very friendly, room clean and comfortable and great food, would definitely recommend.

2026-03-10 • via Nuitee
D
Debbie • solo_traveller • im
9
Brilliant
Pros:

Excellent location and lovely room

Cons:

Nothing

2026-03-10 • via Nuitee
E
eric • extended_group • gb
8
2026-03-10 • via Nuitee
D
Debra • couple • au
6
First and last time to stay at The Sefton
Pros:

* location
* comfortable mattress
* large bathroom
* big windows to look out over the harbour
* paid private car park

Cons:

* poor and untimely communication via Booking Com messaging system in particular with car parking directions. They sent me there blurb on hourly parking prices (all good) however upon arrival at the ferry terminal I messaged again asking for any signage directions to their underground parking station. I did not get a response until the following morning. Useless. This is not good enough. We had to park the car outside the front door, go in and ask how to get to their car park. This information was provided by a friendly young lady at reception.
* we approached the front desk after parking to ask if the date and time were correct on the card provided for use on the dashboard and were greeted by an officious, sarcastic female night duty manager who we suspect has reached her use by date when dealing with international guests. Her attitude was absolutely unwarranted
and disrespectful. Perhaps the Sefton hotel management should ask themselves if this person is the one to be representing the company at the front desk? We won’t return.

2026-03-10 • via Nuitee