Days Inn by Wyndham Riverside Tyler Mall

Hello,
I would like to submit a formal complaint regarding my stay at this property and request a refund for my reservation.
The experience was completely different from what we expected when we made the reservation, and I believe the conditions at the property were unacceptable.
When we arrived, we found the room in extremely poor condition. The blankets had cigarette burns, the chair was dirty, and we found cockroaches.
Additionally, during our stay, we encountered an environment that made us feel unsafe. There were people in the hallways who appeared to be under the influence of drugs, individuals experiencing homelessness, and people smoking what appeared to be illegal substances. I was also verbally harassed by two men in the hallway while walking to the front desk. Even though my husband was with me, I still did not feel safe anywhere on the property.
The situation became even more serious the following morning when a woman experienced an extremely disruptive and agitated episode in the hallways and was chased by several people staying at the property. The incident required a response from the police, firefighters, and paramedics.
I would also like to report that some of the amenities advertised on Booking.com did not match what was actually available when we arrived. We made the reservation based partly on the property’s advertised complimentary breakfast and swimming pool. However, no complimentary breakfast was provided, and the swimming pool was dirty and unavailable for use.
We booked this accommodation through Booking.com. After experiencing these problems, we attempted to resolve the matter, but we were unable to obtain an immediate refund. As a result, we had no practical alternative and were forced to remain at the property for two nights.
These circumstances go far beyond a simple dissatisfaction with the accommodation. They involved serious sanitation problems, advertised amenities that were unavailable, and multiple incidents that directly affected

todo fue horrible

Disgusting rooms. Did not clean bathroom properly before arrival body hair throughout. Holes and mysterious crusty stains on every sheet of the bed. Fake eyelashes and funky green stained ring on the floor as well. Rough area expect a police car or two to arrive at neighboring rooms (love the noise) during your stay while avoiding high residents/unhoused throughout the facility. YOLO but never again.

Dirty and crowded by homeless

El aseo del hotel es terrible
El vecindario es horrible es peligroso

The staff was unprofessional 23 times that they couldn't find my reservation told me to get off the property and I don't understand so I called you guys you guys told me to wait 30 minutes back I don't know if I want to go see you guys again I wanted two days here I pay for one day I think how to resolve this issue I paid for today for hotel and I feel I should get an extra day for free

it was 3rd floor

Homeless hanging out in the parking lot and around the doors of the rooms all night.

Everything is not safe for no one is full of break down cars people sleeping on the cars and people getting high everywhere

Sundays staff was very nice the one on Monday was so disrespectful rude, there are a lot of homeless in the facility and I told that girl on Monday if she doesn't do nothing about it she didn't want to approve my state she canceled my reservation

Estaba muy sucio , muchas cucarachas, huele mal y muchos homeless