SpringHill Suites by Marriott Kansas City Plaza

Hotels
•
SpringHill Suites
8.9 (416 reviews)
4500 Madison Avenue , Kansas City , US

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
High parking fees
Cleanliness issues
Food quality concerns

Categories

Cleanliness
8.54
Some reviews noted cleanliness issues like unmade sheets and a hot room.
Service
9.51
Staff were friendly, welcoming, and accommodating according to multiple reviews.
Location
9.55
Location was praised for its convenience and accessibility.
Room Quality
9
Rooms were described as comfortable and well-equipped.
Amenities
8.53
Some amenities like the pool had issues but breakfast was well-received.
Value for Money
7.99
Concerns were raised about parking fees and overall costs.
Food and Beverage
9.04
Breakfast was positively mentioned, though it had mixed reviews.
Overall Experience
9.01
Overall experience was positive with noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-19 07:32

Property Description

Convenient Location
Located just 4.4 km from the National World War I Museum at Liberty Memorial, SpringHill Suites by Marriott Kansas City Plaza offers easy access to popular attractions. Union Station Kansas City and the Convention Center are also a short drive away.

Modern Amenities
Enjoy a comfortable stay with access to a fitness centre, private parking, shared lounge, and terrace. The hotel also features free WiFi, a 24-hour front desk, business centre, and a bar for guests to unwind after a busy day.

Relaxing Retreat
Unwind in style at the indoor pool or take in city views from select rooms with a patio. Each room is equipped with a desk, plush bed linens, and towels for a relaxing stay.

Book now for a memorable stay at SpringHill Suites by Marriott Kansas City Plaza.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MCI

Location

Guest Reviews

8.9
Based on 416 reviews
Cleanliness: 8.54
Service: 9.51
Location: 9.55
Room Quality: 9
Amenities: 8.53
Value for Money: 7.99
Food and Beverage: 9.04
Overall Experience: 9.01
B
Baruch • solo_traveller • il
9
2026-10-14 • via Nuitee
M
Magretta • solo_traveller • us
5
2026-10-13 • via Nuitee
M
María • family_with_children • us
10
Excelente sitio para alojarte
Pros:

Todo estuvo perfecto, amplio, limpio cómodo y buen precio!

2026-10-12 • via Nuitee
S
Spaulding • extended_group • us
10
Maddie J was just the best front desk person ever.
Pros:

It was a nice hotel in a good location the best part was Maddie J at the front desk who did all she could above and beyond to make our stay comfortable despite not having the room we booked available.

Cons:

We booked a 2 queen with a couch but were given a King and a couch. NOT ACCEPTABLE!! My confirmed booking showed 2 Queens and couch. My grandson ended up sleeping on a mattress on the floor. My reservation clearly showed 4 people - all adults no children. Very unhappy with Booking.com In the future will not use Booking.com

2026-10-08 • via Nuitee
D
Dorman • extended_group • us
10
Convenient, comfortable and accessible for the plans we’ve made around the hotel!
Pros:

The environment of this establishment was top-tier! Booking.com had messed up the reservation but the property manager was able to make things works. Bless up to Thomas!

Cons:

The parking is a little tough, but manageable..

2026-09-14 • via Nuitee
S
Sarah Brooke • couple • us
1
Awful.
Pros:

Fraudulently charged my card fr $350 more than the nightly rate of $162. Currently its under review and investigation after I bought it to the front desks attention. She hung upon me 4 times. I had to escalate the charge to corporate.

Cons:

Staff is extremely rude. Charged my Card $500 for one night stay.

2026-09-11 • via Nuitee
K
Katelyn • family_with_children • us
8
Great stay, nice staff, friendly people.
Pros:

Our stay was pleasant. ALL staff was great/ friendly. The pool was clean! Breakfast was great, it was Labor Day Weekend, the lady working breakfast did a great job. Alot of people came and took/threw away alot of food, but she was On it. making sure everyone had food/and things were stocked until closing time!
I requested a crib, ( the first one didn't stay up), but the staff helped us get one that worked perfectly. I appreciated the assistance/ customer service.
I would definitely recommend this hotel to friends/family.

Cons:

I don't know if the Fire pit was not working or if we didn't know how to turn it on.. ?? That was kind of a bummer.

2026-09-09 • via Nuitee
G
Gonzalez • solo_traveller • us
10
Pros:

Everything

Cons:

Pool too small and we went to the breakfast 8:30 and was empty of food.

2026-09-07 • via Nuitee
M
McKeown • couple • us
10
2026-09-05 • via Nuitee
P
Peter • solo_traveller • us
7
Pros:

Clean

Cons:

Breakfast is bad and no free water and small gym

2026-08-26 • via Nuitee
E
Elwood • solo_traveller • us
10
2026-08-23 • via Nuitee
M
MacConnell • solo_traveller • us
9
Pros:

Beautiful room, large and spacious for 5 of us.

Cons:

Some aspects of the room were dirty. Chewing gum in a place that wasn't cleaned often. A large dirt spot on the showere curtain.

2026-08-22 • via Nuitee
J
Jaycie • solo_traveller • us
9
Pros:

Nice room

Cons:

Crappy breakfast

2026-08-19 • via Nuitee
D
Dwight • couple • us
10
Highly recommend
Pros:

Very clean and up to date

Cons:

No complaints

2026-08-18 • via Nuitee
Z
Zhang • extended_group • us
9
2026-08-13 • via Nuitee
C
Charles • couple • us
10
Pros:

Great place to stay. Location great ,

Cons:

Great experience

2026-08-10 • via Nuitee
A
Alexander • couple • us
10
2026-08-07 • via Nuitee
C
Crystalynn • family_with_children • us
10
Great stay!
Cons:

The weird awkward parking set up

2026-08-02 • via Nuitee
C
Crystal • solo_traveller • us
10
2026-08-02 • via Nuitee
L
Lauri • family_with_children • us
9
2026-08-02 • via Nuitee