SpringHill Suites by Marriott Kansas City Plaza

Hotels
SpringHill Suites
8.9 (399 reviews)
4500 Madison Avenue , Kansas City , us

Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
High parking fees
Cleanliness issues
Food quality concerns

Categories

Cleanliness
8.54
Some reviews noted cleanliness issues like unmade sheets and a hot room.
Service
9.51
Staff were friendly, welcoming, and accommodating according to multiple reviews.
Location
9.55
Location was praised for its convenience and accessibility.
Room Quality
9
Rooms were described as comfortable and well-equipped.
Amenities
8.53
Some amenities like the pool had issues but breakfast was well-received.
Value for Money
7.99
Concerns were raised about parking fees and overall costs.
Food and Beverage
9.04
Breakfast was positively mentioned, though it had mixed reviews.
Overall Experience
9.01
Overall experience was positive with noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-19 07:32

Property Description

Convenient Location
Located just 4.4 km from the National World War I Museum at Liberty Memorial, SpringHill Suites by Marriott Kansas City Plaza offers easy access to popular attractions. Union Station Kansas City and the Convention Center are also a short drive away.

Modern Amenities
Enjoy a comfortable stay with access to a fitness centre, private parking, shared lounge, and terrace. The hotel also features free WiFi, a 24-hour front desk, business centre, and a bar for guests to unwind after a busy day.

Relaxing Retreat
Unwind in style at the indoor pool or take in city views from select rooms with a patio. Each room is equipped with a desk, plush bed linens, and towels for a relaxing stay.

Book now for a memorable stay at SpringHill Suites by Marriott Kansas City Plaza.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MCI

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs USD 15 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.9
Based on 399 reviews
Cleanliness: 8.54
Service: 9.51
Location: 9.55
Room Quality: 9
Amenities: 8.53
Value for Money: 7.99
Food and Beverage: 9.04
Overall Experience: 9.01
L
Laura family_with_children us
10
2026-06-07 via Nuitee
T
Tonya solo_traveller us
9
Springhill on 45th Madison
Pros:

The staff was very helpful and nice. The breakfast was delicious. The room was clean and cozy. I will be returning whenever I can.

Cons:

The only thing that I didn't like was the parking. I got lucky to park on the top level. I didn't leave at night cause I didn't want to lose my spot and have to park underground in the garage cause I'm afraid of underground garages.

2026-06-06 via Nuitee
M
Margaret couple us
10
Very comfortable and look forward to my next time.
Pros:

I always like SpringHill Suites, love the large rooms.

Cons:

My only problem was the weekend staff that were doing the breakfast they were not as diligent on making sure things were refilled, and not as friendly as the amazing gal who was working during the week.

2026-05-31 via Nuitee
K
Karen solo_traveller us
10
2026-05-23 via Nuitee
Z
Zebulun couple us
8
2026-05-22 via Nuitee
M
Michael couple us
7
A good place to spend a night on the road.
Pros:

Clean good location.

Cons:

Coffee was $5 and breakfast offerings were poor and expensive.

2026-05-21 via Nuitee
L
Lorenzo solo_traveller it
10
Come essere a casa!
Pros:

Pulitissima, semplice ma molto bene organizzata. Staff gentilissimo!

2026-05-20 via Nuitee
J
Jennifer family_with_children us
5
Pros:

The rooms were not thar clean

Cons:

There. Were flies

2026-05-19 via Nuitee
K
Kendra solo_traveller us
10
My stay was very relaxing
Pros:

Friendly staff and very nice room

Cons:

Everything was great

2026-05-13 via Nuitee
R
Richard solo_traveller us
8
Good location - comfortable and clean - good value!
Pros:

Good location. Great staff.

Cons:

Nothing.

2026-05-11 via Nuitee
R
Razan couple sa
10
2026-05-07 via Nuitee
L
Laura couple us
10
Great place, accommodating and friendly staff. Clean and comfortable.
Pros:

Super nice manager and staff. Clean, very nice sized room with great beds and linens. Fast elevator. Easy parking.
Excellent staff.

Cons:

The front entrance is tricky due to very little space to pull in off the street for check-in. I drive a truck which made it a little challenging.
Breakfast ends at 9. That is too early in my opinion.

2026-05-06 via Nuitee
Y
Yang solo_traveller us
9
2026-05-03 via Nuitee
M
Mandy couple us
8
2026-04-24 via Nuitee
V
Victoria couple us
10
2026-04-18 via Nuitee
S
Sydney family_with_children us
9
Clean & updated hotel, breakfast and pool were great for the kids, attentive staff
Pros:

Great breakfast and coffee available all day, clean and updated rooms and lobby, nice amenities, very close to the plaza restaurants and shopping

Cons:

Our room didn't get cleaned during our 3 night stay, pool was very small

2026-04-16 via Nuitee
C
Cindy couple us
8
Pros:

Location was good and staff nice.

Cons:

Room was rather dark—could use overhead lights and noise from rooms above

2026-04-13 via Nuitee
L
Latasha couple us
8
2026-04-10 via Nuitee
S
Stacey family_with_children us
10
Satisfied customer!
Pros:

The atmosphere and the staff were all fantastic, will definitely return!

Cons:

The extra fees I wasn't aware about. But other than that I highly recommend. Place was very clean and didn't smell like some hotels do.

2026-03-30 via Nuitee
L
Latoya solo_traveller us
9
2026-03-28 via Nuitee