The Prestige Hotel Penang, a Member of Design Hotels

Hotels
Design Hotels
9.2 (1461 reviews)
8 Gat Lebuh Gereja , George Town , my

Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Cons:
Room cleanliness issue
Strange odor in the room

Categories

Cleanliness
8.51
The room had a somewhat strange smell attributed to the carpet.
Service
9.98
The staff, especially Mr. Zane, provided excellent service and resolved issues promptly.
Location
9.52
Convenient location close to the Jetty with good cafes and restaurants.
Room Quality
8.47
The room was spacious and modern, though some guests reported issues with the room layout.
Amenities
9
Amenities were satisfactory, but some feedback indicated room layout could be improved.
Value for Money
9.46
The overall experience and services justified the price.
Food and Beverage
9.01
Breakfast service was noted as attentive and well-managed.
Overall Experience
9.68
Overall, guests reported a great stay with a few minor hiccups.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 06:37

Property Description

Luxurious Accommodation
Indulge in the elegance of our 5-star rooms equipped with modern amenities like a coffee machine and a flat-screen TV.

Convenient Facilities
Enjoy the convenience of a fitness center, restaurant, and bar available at your doorstep during your stay.

Prime Location
Located just minutes away from popular attractions like 1st Avenue Penang and Rainbow Skywalk at Komtar, The Prestige Hotel Penang offers a perfect base to explore the city.

Book your stay at The Prestige Hotel Penang now to experience luxury and convenience at its best.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Please note that hotel may contact the cardholder for verification purposes.

Please note that the credit card used for booking and a valid photo ID with the same name must be presented upon check-in.

For guests who choose to pay directly to booking.com, a valid photo ID is required upon arrival.

Please note that all Special Requests are subject to availability and additional charges may apply.

Please note that a 50% nonrefundable deposit payment is required for group booking (of 10 or more rooms) upon booking confirmation to guarantee your reservation. Please contact the property directly for more information using details from the Booking Confirmation.

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Tue, Mar 24, 2026 until Thu, Apr 30, 2026

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People no matter the age stay for MYR 120 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 1461 reviews
Cleanliness: 8.51
Service: 9.98
Location: 9.52
Room Quality: 8.47
Amenities: 9
Value for Money: 9.46
Food and Beverage: 9.01
Overall Experience: 9.68
山元 solo_traveller jp
10
Pros:

フェリー乗り場から非常に近くて便利

2026-04-17 via Nuitee
A
Adrian couple ch
10
2026-04-15 via Nuitee
L
Lim solo_traveller my
7
2026-04-13 via Nuitee
B
Bui solo_traveller au
10
2026-04-12 via Nuitee
K
Katja family_with_children de
6
Pros:

super clean and beautifully designed rooms. friendly staff. great location.

Cons:

the pool was closed and it wasnt prominent enough on booking when we booked. it was mentioned under „facilities“ but I didnt check that and wentby the pictures.
the reat was great.

2026-04-11 via Nuitee
B
Brett couple us
10
2026-04-11 via Nuitee
D
Daniel family_with_children th
10
2026-04-11 via Nuitee
A
Angie solo_traveller au
9
Charming hotel in center of town
Pros:

Great location waking distance to centre of Georgetown. Lovely decor and room layout with open plan bathroom and cosy bedding. Minibar included.

Cons:

AC difficult to control so room took a while to cool down.

2026-04-10 via Nuitee
H
HWANG solo_traveller my
6
Premium price but it doesn't match the stay experience, there are much better choices out there
Pros:

Great location and room is overall comfortable, free parking and near to many tourist spots

Cons:

Got disturbed by humming noise in teh middle of the night and force to change room at 3am. No proper apologies and compensation from the hotel

2026-04-08 via Nuitee
Y
Yusuke solo_traveller jp
9
2026-04-06 via Nuitee
C
Carolann family_with_children us
10
Delighted with the service and location
Pros:

I stayed in a loft suite it was nice and roomy and the AC worked perfectly. It came with lots of little extras. The staff was the highlight of my stay. The hotel is about 2 blocks from the green mansion and plenty of good little cafes around the corner. Also a lot of the street art is nearby. The pool is under construction for the month of April but they made me aware multiple times before I paid. Also this hotel doesn’t have a view but I also wasn’t looking for one and they don’t make any claims they can’t back up. It’s reasonably priced, very clean and nice beds and rooms. Very happy about staying here

2026-04-04 via Nuitee
L
LEE couple sg
8
2026-04-02 via Nuitee
A
Alberto solo_traveller sg
8
2026-04-01 via Nuitee
S
Steve couple gb
10
We loved it!!
Pros:

It was a lovely hotel in a great location. The room was fantastic as was the breakfast.

2026-03-29 via Nuitee
T
Tatiana couple ru
10
Почувствуй себя желанным гостем
Pros:

Прекрасный сервис, очень приветливый персонал, чисто

Cons:

Маловато места для хранения вещей в номере

2026-03-26 via Nuitee
J
Joeykoh311 Family
10
A hotel that consistently delivers thoughtful, refined hospitality
Pros:

We first stayed at The Prestige Hotel in June 2025, and since then, this has already been our 4th or 5th visit—each stay consistently exceeding expectations.
During this recent stay, we were graciously upgraded to a loft suite—an excellent experience, especially for my youngest who was trying a loft-style room for the first time. The room was well-appointed, and I particularly appreciated the newly upgraded sofa that converts into a comfortable sofa bed. Even with a late request at 10pm, the team attended to it promptly and efficiently.
What truly distinguishes this property is its attention to detail and personalised service. I had the opportunity to meet the General Manager, Melvin, who shared that he personally reviewed the three rooms assigned to us to ensure we would not be affected by nearby road construction noise. This level of hands-on care and accountability is something even many larger luxury properties struggle to achieve.
The team also surprised me with a birthday celebration—featuring a beautifully presented whole lychee rose cake and a bottle of wine. The cake was exceptional, both visually and in taste. The delicate lychee rose fragrance upon opening, paired with its light and fresh cream, was truly memorable. Knowing that such cakes typically require advance arrangement made the gesture all the more meaningful.
Breakfast was another highlight. Beyond the generous spread, the made-to-order selections elevated the experience. The chef’s recommendation of the prawn noodle was spot on—flavourful and comforting. The eggs benedict and toast were also very well executed.
The location of the hotel is excellent. We were able to explore quite extensively—café hopping and enjoying nearby hawker food, all within walking distance. It is very well positioned for guests who appreciate both convenience and variety.
What makes The Prestige stand out is not just the product, but the people behind it—the warmth, attentiveness, and genuine effort to anticipate guest needs.
We already have another stay booked in June, and we look forward to returning once again.

2026-03-24 via Tripadvisor
S
seng lee couple my
9
2026-03-24 via Nuitee
C
Chris couple au
10
2026-03-24 via Nuitee
4
435rimac Couples
10
The Prestige Experience in Georgetown, Penang
Pros:

This hotel truly surprised me. Clean and modern atmosphere in Geoege Town. Beautiful and spacious room. Great value for your money. Breakfast and dinner offering were enjoyable. Staff very attentive and truly cared about your experience. Staff walked us to our room and introduced the room offerings. Visited the pool on the roof and it was clean with plenty of towels for guests. They are starting renovation for 1 month starting today so I suspect they will be upgrading the current area. It is great for individuals that want a hotel close to down town and value clean/peaceful hotel setting. Front desk staff very pleasant and attentive.

2026-03-23 via Tripadvisor
M
Mohd Adrian extended_group my
8
Comfortable and convenient.
Pros:

Excellemt location

Cons:

The breakfast food was cold when we received it at the restaurant.

2026-03-23 via Nuitee