The Prestige Hotel Penang, a Member of Design Hotels

Hotels
Design Hotels
9.2 (1390 reviews)
8 Gat Lebuh Gereja , George Town , my

Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Cons:
Room cleanliness issue
Strange odor in the room

Categories

Cleanliness
8.51
The room had a somewhat strange smell attributed to the carpet.
Service
9.98
The staff, especially Mr. Zane, provided excellent service and resolved issues promptly.
Location
9.52
Convenient location close to the Jetty with good cafes and restaurants.
Room Quality
8.47
The room was spacious and modern, though some guests reported issues with the room layout.
Amenities
9
Amenities were satisfactory, but some feedback indicated room layout could be improved.
Value for Money
9.46
The overall experience and services justified the price.
Food and Beverage
9.01
Breakfast service was noted as attentive and well-managed.
Overall Experience
9.68
Overall, guests reported a great stay with a few minor hiccups.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 06:37

Property Description

Luxurious Accommodation
Indulge in the elegance of our 5-star rooms equipped with modern amenities like a coffee machine and a flat-screen TV.

Convenient Facilities
Enjoy the convenience of a fitness center, restaurant, and bar available at your doorstep during your stay.

Prime Location
Located just minutes away from popular attractions like 1st Avenue Penang and Rainbow Skywalk at Komtar, The Prestige Hotel Penang offers a perfect base to explore the city.

Book your stay at The Prestige Hotel Penang now to experience luxury and convenience at its best.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Please note that hotel may contact the cardholder for verification purposes.

Please note that the credit card used for booking and a valid photo ID with the same name must be presented upon check-in.

For guests who choose to pay directly to booking.com, a valid photo ID is required upon arrival.

Please note that all Special Requests are subject to availability and additional charges may apply.

Please note that a 50% nonrefundable deposit payment is required for group booking (of 10 or more rooms) upon booking confirmation to guarantee your reservation. Please contact the property directly for more information using details from the Booking Confirmation.

In view of a scheduled maintenance by Tenaga Nasional Malaysia, our local electricity provider, there will be power disruption on 11th March 2024 from 10am - 3pm. Limited electricity will be available during this period, and air conditioning will not be operational. If you have questions or concerns, please contact hotel directly for further information.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People no matter the age stay for MYR 120 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 1390 reviews
Cleanliness: 8.51
Service: 9.98
Location: 9.52
Room Quality: 8.47
Amenities: 9
Value for Money: 9.46
Food and Beverage: 9.01
Overall Experience: 9.68
H
Harald couple ch
10
Kommen sehr gerne wieder
Pros:

Sehr gute Lage, Altstadt und Promenade am Meer fussläufig, Roof top kleiner aber sehr schön angelegter Pool mit toller Aussicht auf die Bay, sehr schöne Zimmer, top sauber, angenehme Grösse, sehr ruhig, Minibar Service inklusive, Frühstück mit gutem Buffet plus auch a la carte Service für Kaffee, Getränke mit frischen Obstsäften und verschiedenen Speisen

Cons:

Alles gut gewesen

2026-03-06 via Nuitee
K
Katherine couple au
9
2026-03-03 via Nuitee
Z
Zhi Jie couple my
9
Overall everything was great, from the reception smooth check in until the comforters of the room. The only complain I h
Pros:

Fancy design with comfort. Clean.

Cons:

Breakfast variety as well as services.

2026-03-03 via Nuitee
M
Mark couple gb
7
Overall a good stay
Pros:

The staff were great, especially the porters, housekeeping and breakfast staff. Not so much the check in staff, though they were fine. The room was spacious and clean though the stained chair was off putting. The free mini bar drinks, fruit and toiletries in the room went above and beyond what we would expect. And the free films were great too. The pool area was lovely with a fabulous view, not many sunbeds though. The location was good for Georgetown.

Cons:

We were disappointed with the location of our room as there was no view whatsoever, just a high hedge beyond which were the walls of buildings. There were some thoughtful touches at breakfast: a little oven to warm pastries and soy milk. The breakfast had all of the main offerings though some individual items could have been slightly better: better quality yoghurt and cereals and more fruit.

2026-03-02 via Nuitee
L
Laura solo_traveller gb
10
Loved it!
Pros:

Loved this hotel, the pool was stunning, perfect temperature and often very quiet. A must-have for how hot it is in February. The location was perfect, a short walk from all the attractions. The staff were lovely. The hotel is carpeted, even the rooms, meaning it’s so super quiet which I loved, got some great sleeps! Room service food very tasty and reasonably priced. Didn’t want to leave!

2026-03-01 via Nuitee
P
Patricia solo_traveller ch
9
2026-02-28 via Nuitee
M
Michael couple at
10
Perfektes freundliches Hotel & schöner Aufenthalt
Pros:

Tolles Hotel im Kolonialstil, schöne bequeme Zimmer, gutes Bett
Kaffee (Nespresso), Tee, Softdrinks in der Minibar inklusive, diese werden jeden Tag nachgefüllt, auch Filme on Demand inklusive
Trinkwasser kommt aus einem extra Wasserhahn - das nenn ich mir Umweltschutz topp!
Sehr nettes freundliches Personal, an der Rezeption, beim Housekeeping super auf Zack und ganz lieb Adam, vom Glashouse Service, mit dem wir nette Gespräche geführt haben
Wir hatten kein Frühstück - dazu können wir nichts sagen aber der Frühstücksraum im Glashouse ist sehr geschmackvoll

Cons:

Eigentlich nichts, - wenn man was finden will, zur Primetime, zwischen Sightseeing-Tour und Abendessen, kann der Platz am Pool etwas eng werden

2026-02-26 via Nuitee
S
SHENGYU couple tw
9
2026-02-26 via Nuitee
M
Mojtaba couple au
4
Cons:

The property had a very strong smell of some sort of room freshener everywhere. It was especially strong in our room. Imagine breathing through a tube of strong perfume 24h. Not very nice is, it?

2026-02-26 via Nuitee
L
Lisa van Diermen family_with_children gb
9
Pros:

Our second time staying. Location just prime and staff always do helpful and friendly

2026-02-25 via Nuitee
N
Nigel couple gb
10
Really enjoyed it. We would stay at The Prestige again.
Pros:

Location was great - close to seafront and beautiful colonial buildings. Within easy walking distance of all the action in Georgetown. The rooftop area is great. The daily pop-up cocktail bar is nice. Drinks by the infinity pool looking out to sea are relished.

Cons:

The gym wasn’t great for a hotel of this rating. More free weights and a bench would make a big difference. Room service food wasn’t very good unfortunately.

2026-02-24 via Nuitee
A
AMANDA couple au
9
Amazing staff and great location
Pros:

The staff at this hotel were amazing. A big mention to Zain who gave us the warmest greeting when we arrived and ensure the rest of our stay was amazing. Zain was so helpful, kind and friendly and went over and above to make us feel welcome. The location of the hotel is also very good, easy walking to the main areas.

Cons:

Possibly the gym was very small

2026-02-24 via Nuitee
K
KENTA couple jp
9
2026-02-24 via Nuitee
L
Lisa couple gb
10
Would definately stay again
Pros:

What a beautiful hotel. We booked this be because it was only 5 mins or so walk to reach the Indian quarter but extremely quiet at night.
Fantastic room with a very large and comfortable bed. We didn’t have breakfast as preferred to eat on the go.
Great selection of films on the tv.
Easy reach to walk anywhere!

2026-02-23 via Nuitee
S
Steven couple hk
10
2026-02-22 via Nuitee
E
Edward solo_traveller ca
9
Wonderful stay at the Prestige Penang - spotless room, warm staff, and thoughtful touches throughout
Pros:

All the staff were welcoming, attentive, and always ready to assist. We were initially skeptical of the high cleanliness ratings in other reviews, but were pleasantly surprised to find them accurate - every surface in the room was spotless.
The room was spacious, featuring a round writing table with two chairs and a long glass countertop that offered ample space. While the drawers were a bit shallow and needed a quick wipe, this minor issue didn’t detract from the overall experience. The large enclosed shower had excellent water pressure and drainage, and the provided shampoo, conditioner, and body soap gave a spa-like feel. The toilet was located in a separate room from the main bathroom, which added convenience.
We also loved having a dedicated water‑filter tap in the bathroom. It sat right beside the regular faucet, making it incredibly easy to refill bottles and reduce plastic waste — a thoughtful, eco‑friendly touch that more hotels should adopt.
We also appreciated the thoughtful amenities: a steam iron, daily replenished complimentary drinks in the mini fridge, and a candy jar - small touches that made our stay especially enjoyable.

Cons:

The daily complimentary drinks in the mini fridge weren’t automatically replenished, and we had to notify the front desk so they could inform housekeeping.

2026-02-22 via Nuitee
M
Michael couple de
6
2026-02-14 via Nuitee
P
Per couple se
10
2026-02-11 via Nuitee
S
Sheng Ying couple tw
10
很棒
Pros:

服務人員很親切

Cons:

2026-02-10 via Nuitee
J
Jolene family_with_children au
9
Pros:

Rooms are pretty, love the free movies, food was good.

2026-02-10 via Nuitee