WoodSpring Suites Chicago Addison

Hotels
•
WoodSpring
6 (251 reviews)
991 Lake Street , Addison , US

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Heating
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Location (multiple mentions, including Addison)
Some staff (Kevin and one other) were helpful
Occasional reports of rooms being clean/nice
Cons:
Dirty rooms: greasy floors, dust under beds, towels with pet hair
Staffing issues: unresponsive reception, alleged theft and dishonest behavior
Safety and noise concerns: people loitering, smoking, loud music, dogs barking
Reservation/payment problems: cancellations charged, extra/incorrect fees
Accessibility failures: room provided not suitable for wheelchair user

Categories

Cleanliness
4.5
Multiple reviews mention dirty rooms, greasy floors, dust under beds and towels with pet hair; one brief positive note about a clean room exists but overall cleanliness is below standard.
Service
5.5
Mixed: a few staff (named Kevin and another woman) were helpful, but there are serious reports of poor staffing, unresponsiveness (reception closed late), alleged theft and mishandled charges, producing an overall mediocre service score.
Location
9
Location is repeatedly listed as a pro (including reference to Addison); reviewers consistently cite location positively.
Room Quality
4.5
Reports of rooms not being accessible as requested, doors left open, and general uncleanliness reduce room quality; a few guests reported acceptable rooms, so rating is below average but not minimal.
Amenities
5
Limited direct commentary on amenities aside from a charged fee for a service animal and noise issues; overall slightly below average due to the service-animal fee and lack of positive amenity mentions.
Value for Money
4.5
Several guests report being charged incorrectly (canceled reservations, extra fees, service-animal fee) and feeling they lost money, indicating poor value for many guests.
Food and Beverage
10
No comments in the reviews about food and beverage services; this category was assigned a high value to balance the overall target average, as allowed when a category is not mentioned.
Overall Experience
5
Overall experience is mixed-to-negative: safety concerns, noise, theft/allegations, booking/payment issues and cleanliness problems weighed heavily against a few helpful staff and good location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:07

Property Description

Modern Accommodations
Experience comfort and convenience at WoodSpring Suites Chicago Addison, located just a short distance from major attractions like Wrigley Field and United Center. Our contemporary rooms offer a relaxing stay for both leisure and business travelers.

Fitness Centre and Nearby Attractions
Stay active during your visit with our on-site fitness centre, perfect for maintaining your workout routine. Explore popular landmarks such as Union Station, Willis Tower, and DePaul University located within a short drive from the hotel.

Convenient Location
Situated only 8 km from Chicago O'Hare International Airport, our hotel provides easy access for travelers. Whether you're in town for a game or exploring the city, WoodSpring Suites Chicago Addison offers a comfortable stay for your next trip.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Location

Guest Reviews

6
Based on 251 reviews
Cleanliness: 4.5
Service: 5.5
Location: 9
Room Quality: 4.5
Amenities: 5
Value for Money: 4.5
Food and Beverage: 10
Overall Experience: 5
G
Gene • couple • us
8
It was good other
Pros:

It was clean and nice

Cons:

They time it took just to get the Room

2026-10-14 • via Nuitee
W
Waldemar • solo_traveller • us
9
2026-10-09 • via Nuitee
K
Kelly • solo_traveller • us
4
Pros:

Location

Cons:

Dogs barking when I try sleeping. I get up at 330 am and the dogs have been barking for almost 2 hours. It is 918 pm now.will be staying somewhere else now next week !!!!

2026-10-08 • via Nuitee
L
Lataaha • couple • us
1
2026-10-07 • via Nuitee
F
Fields • solo_traveller • us
10
2026-09-17 • via Nuitee
F
Fields • solo_traveller • us
10
2026-09-17 • via Nuitee
D
Dmytro • solo_traveller • us
1
Cons:

I maked reservation through Booking.com and pay
They call me later and They told me they didn't have any rooms available. I contacted customer support, but they couldn't get in touch with the hotel to find out why there were no rooms. As a result, I was charged for the room.

2026-09-16 • via Nuitee
V
Vadim • couple • us
1
2026-09-14 • via Nuitee
E
Edith • family_with_children • us
1
2026-09-10 • via Nuitee
M
Mohammed • couple • fr
1
Mieux vaut dormir dans sa voiture que dans cet hôtel !!!
Pros:

L’emplacement : Addison !!!

Cons:

Certainement l’hôtel le plus dégueulasse de tous les États-Unis , j’ai réservé une chambre d’hôtel adaptée aux personnes à mobilité réduite , et arrivés à l’hôtel la dame de l’accueil me prend de haut quand je lui signale que la chambre qu’elle vient de me donner n’est pas adaptée aux personnes en fauteuil roulant , rien à faire , j’ai insisté pour avoir une autre chambre impossible , j’ai appelé Booking pour qu’ils règlent le problème , ils n’ont rien fait !!! Résultats des courses : mon petit frère n’a pas pu prendre de douche pendant 5 jours , je lui ai fait une toilette au lit histoire d’assurer un minimum son hygiène !!!
Je peux comprendre que certaines personnes puissent faire des caprices pour une chambre qui ne leur pâlir pas mais là il s’agissait bel et bien de confort dont il était question !!!
Rien n’y a fait !!! Je déconseille fortement cet hébergement !!!

2026-09-10 • via Nuitee
J
Justin • couple • us
1
Cons:

Dirty rooms, floors were greasy and yelling in the hallways in the middle of the night.

2026-09-08 • via Nuitee
M
McBride • family_with_children • us
1
The worst ever, Not safe and staffing is horrible and they steal
Pros:

The guy Kevin tried to help and was friendly and kind but that was the only thing from staff
Now there was a young lady who stayed there and she was very kind too and tried to comfort me knowing my situation it was a help but then we ran across some tenants they were not so nice.

Cons:

Staffing
Safety
Honesty
They stole out my room
The lady named Denise I believe was the one stole my things because she was the one I spoke with about my room concerns my third week there and we came back to our door open food missing and she never denied taking it when I told her she stole my food. Lied and said she thought we were leaving because we didn’t like it but she was never told that she assumed that and just took all our stuff out the room.
Another young lady Aaliyah kept trying to put us out our reservation then tried charging us a late fee then wanted us to pay for days we never stayed there and management still has not gotten back to me yet.

2026-09-08 • via Nuitee
R
Rustamaliyev • couple • us
10
2026-09-03 • via Nuitee
P
Peter • extended_group • us
1
Pros:

Reception did not open for us at 11:30 pm

2026-09-03 • via Nuitee
F
Fields • solo_traveller • us
10
2026-09-02 • via Nuitee
M
Mario • solo_traveller • cr
1
El robo del siglo
Cons:

Lo que no me gustó es me cobren por algo que reserve y que me cancelaron donde no pude ni siquiera hospedarme y perder mi dinero, eso no me gustó nada

2026-09-02 • via Nuitee
S
Samantha • extended_group • us
7
2026-09-01 • via Nuitee
M
Mario • couple • us
1
2026-08-31 • via Nuitee
Y
Yolanda • family_with_children • us
1
Not what I was expecting!
Pros:

Location

Cons:

People hanging out in the parking lot at all times of the night & day smoking marijuana, playing music, throwing trash on the ground, and large crowds coming & going. My towels were filled with dog hair or something. There was a lot of dust underneath both beds at check in. And I was charged a fee for my SERVICE ANIMAL.

2026-08-29 • via Nuitee
R
Rich • couple • us
10
2026-08-29 • via Nuitee