Vinpearl Landmark 81, Autograph Collection

Unparalleled customer service especially at the club lounge. Sam was amazing with check in as well as Tran and Nga’s personal attention to detail and service. Can’t find a hotel with a better view of HCMC.

The Club Lounge service was outstanding. We were especially touched by the kind support for my wife when she fell ill. Thank you for the amazing care.

Solo trip to HCM, 1st time in HCM! Appreciate the consistent, warm hospitality from the night lounge team of Chris, ChauAnh, Tran, Dinh, and Sam!!! :)

Last night, I had dinner at Level 71 (for membership of JW Marriot). Everything was nice, good foods and nice cocktails from Chris (bartender) and the night shift team Sam, Tran, Mario, Dinh, Nga.
And my dinning would be memorable in positive way until I got the feeling someone discriminated Asian. I saw her asked everyone (western) and merry christmas but she not come to our area, my table and other table, Chinese/Taiwan guys. Why I think too much about that?! Because maybe the first time I see Hotel Manager not local person. I wonder they can understand Vietnamese culture? and give the advice to foreigners/ tourism of JW like local style?! Or JW has new strategy to attract foreigeners in the specific ways. I'm not in hospitality industry so I no need to comment too much.
Anw, don't see one black point and destroy whole the painting, the effort the team made good Christmas-Eve.
Thanks JW Marriot again gave me good experience in two ways. 😅

This is hands down the worst hotel I have ever stayed in, and that says a lot. Despite holding Ambassador status, I was treated with zero respect and absolutely no professionalism.

Before arrival, the hotel sent me a threatening email saying they would cancel my room because my credit card didn’t go through — even after I explained that my card was lost and I was in the process of replacing it. No empathy, no flexibility, no attempt at real customer service — just threats. Completely unacceptable for a so-called luxury property.

The room itself was a disaster. It reeked of a disgusting odor, seemingly coming from a pole or pipe inside the room. The smell was unbearable. On top of that, the room was extremely dark, depressing, and poorly designed, nothing like what you’d expect from a high-end hotel. It felt cold, lifeless, and uncomfortable.

There was nothing luxurious about this experience — nothing. I genuinely felt like I was staying at a Motel 6, except with worse service and a higher price tag.

If you value good customer service, comfort, or actual luxury, stay far away from this hotel. This place is all hype and zero substance. I will never return, and I strongly warn others not to waste their money or time here.

We stayed with Landmark for 4 nights in a Room with Club Lounge access and had a wonderful experience. The Club Lounge team was always going above and beyond to provide exceptional service to us, taking orders for drinks promptly and taking initiative to send us snacks and desserts to our room, outside the regular turndown service. Not to forget the attentive team at breakfast at Oriental Pearl every morning making sure that we have everything we want, and being attentive to our preferences that grew more apparent throughout the few days we stayed here.

The room was comfortable, with a sufficient selection in their pillow menu, and the housekeeping team did a great job maintaining the cleanliness of the room.

Location wise, it's much better than staying in District 1, being away from the general hustle and bustle and having access to a nice quiet and clean park right across from the hotel. Definitely one of the few hotels you would actually enjoy being in much more than going out to explore the city.

Stayed here for two nights and the views were absolutely gorgeous. Our room was big and spacious. We were able to have lounge access and free breakfast during our stay. We tried the breakfast at the lounge and the restaurant, both were great. The lounge staff were helpful and very generous, especially Uyen and Li who extended our benefits for our second night when we only supposed to get one. One of the

The service was excellent, and the food was delicious. In particular, Huong, the waitress at the nightclub in the evening, provided outstanding service and showed a great understanding of customers’ needs.

Perfect place to unwind after busy day at work, location is perfect and the staff is very helpful, always greet and pay attention to every details, Rooms are clean and neat, the view from the room is panoramic. Sam at the club lounge reception assisted with every request, L81 will be the hotel of choice for my every next visit to HCMC

The Vinpearl Riverside autograph collection hotel Marriott is the best hotel in HCMC. Probably rivals any hotel anywhere. Beautiful views, a great seafood buffet (buffet only in style, 5 star food) and if you have a chance to go to the 71st floor club level, Chris, Sam, Mario, Tran and Chauanh are the best servers and bartenders in the business. I will always come back to stay here in HCMC

Thank you staff for always being so attentive

A gem of a guy Chris my favorite bartender. One of the most genuine and thoughtful guy in town. Chris has this amazing cinnamon roll cocktail which his is own concoction and i tell you my god its like a warm huge in Christmas morning. Staff were so thoughtful and took care of our ever needs we didn’t feel like leaving Sam with his charming smile, Lam with insight into the city and Tran and Dai with their hospitality were extraordinary and made our anniversary so memorable. I can’t wait to be back here.

We stayed here for 5 nights and enjoyed breakfast & cocktail hours at the club lounge. The team of Uyen, Roxie, Sherwin and Lui really went above and beyond to take care of us! Thank you for everything!

Best service, welcome drink, spa all over Marriott. Thanks Ms. Sam and Huong for your warm welcome and hospitality <3 <3

Very lovely staff, beautiful views of Ho Chi Minh. Amazing cocktail selections and food also lovely. Overall a great experience and worth while visiting.

Great experience at the club lounge at landmark 81. The entire team was extremely accommodating. Special thanks to Chris for the great cocktails and Ben for the express check-in. Will definitely visit again.

My experience here was great. The service was very warm and welcoming. It was great conversing with Lam and getting advice about places to visit.

My mom had a massage at the Spa and mentioned it helped relieve a lot of the tension she had from the long flight.

The view from the Lounge is spectacular.

Thank you, anh Nhân, for the excellent service. It has been a great experience everyday. Thank you so much for the details and the thoroughness in your service

The views are indeed quite spectacular. Lobby on 48th floor, Lounge on 71st and we were given a room on 62nd floor. We had a bird's eye view of the city. We had a corner room with windows that literally hug against the building - L shaped, with which we had a wonderful view of the city from high up above.

In addition, the check-in process was quick and efficient. While the room was not ready since we had arrived ahead of the check-in time, we were given the option to rest in the club lounge while waiting (though we eventually headed out for lunch in the meantime).

The hotel is also directly connected to the adjacent mall via a side door on the level 1, which is great if you need to pop by the supermarket for some necessities or for additional food choices.

Unfortunately, that is where the positives end.

With a high-floor and floor-to-ceiling windows, this meant that the room felt like a greenhouse during the day - plenty of sun and heat trapped in the room, to the point where we had no choice but to keep the curtains drawn. The somewhat malfunctioning air-conditioning also meant that though we had set the temperature at 16 degrees celsius for the entire day, the room still felt warm.

The layout of the toilet in our room was extremely odd and cramped - the shower was nestled in a corner between the sink and toilet bowl, and one had to manoeuvre one's way into the shower. For a larger person, this would be inconvenient and perhaps even uncomfortable. The toilet bowl was also situated immediately behind the door, which is an odd choice that re-emphasises the cramped nature of the room.

The sofa in the "living room" area of our accommodation did not come with any cushions - very peculiar choice - and the material seemed to be a polyester mix, such that it would not be comfortable if you were sitting there for long periods of time and started to get warm.

Breakfast at the lounge was lacklustre and underwhelming. There was a grand total of 2 tables of food to choose from, of which only one had hot food (eg hash browns, bacon, sausage etc). There was just the basics - which, for lounge service, is manifestly inadequate. While understandable that a full spread would not be available in the lounge (as compared to the usual breakfast spot / restaurant), surely this is too sparse for even the most easygoing traveller.

The lobby was packed with visitors who were here not to check in or head to any of the restaurants, but simply to admire the view from the 48th floor lobby. This meant that the lifts were not only slow, but also almost always uncomfortably full. We even witnessed an older Caucasian man, who was not a guest, tailgating hotel guests into the lifts to access floors which require a guest keycard. It is clear that the hotel staff and security must be more vigilant in policing visits by non-guests, which only serve to ruin the experience for actual guests.

Ultimately, it seems one has to decide between (a) a wonderful view of Ho Chi Minh from above; and (b) comfort. It is clear from the review above that Vinpearl has prioritised the first at the expense of the second. I would not make the same mistake twice.

Fantastic hotel with great staff. The views are amazing and the club level lounge well worth the extra cost as the food drink were fab. We had a panoramic view room on 67 and was fab. Couldn't fault the hotel. Location is out of town and not much to do there so you would have to travel into HCM, however that's the only downside. We stayed in HCM for a few nights then moved here before we left Viennam and was very relaxing.

My wife and I were spoiled by the staff at Vinpearl 81. Huong in the club lounge is amazing! She was always helpful, friendly and kind. She also makes the best hot Vietnamese black coffee. We were very well taken care of. Oliver & Sage