Casa Colonial Tulum

Hotels
8.4 (349 reviews)
Av. Tulum, entre calles Jupiter Nte. y Acuario Nte. , Tulum , mx

listing image 1
Show all photos
Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Family rooms
Garden
Pets allowed
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent location close to ADO bus terminal
Friendly, helpful staff and reception
Clean rooms and tidy pool; daily cleaning
Complimentary water/tea/coffee at reception
Good air-conditioning and spacious rooms in many units
Pool and pleasant internal courtyard
Bike/scooter rental available
Good value for price (many guests)
Cons:
Noise at night from nearby bar/restaurant or events (music until late)
Inconsistent bed comfort; some saggy/uncomfortable mattresses
No in-room fridge and limited wardrobe/storage
Wi‑Fi weak on some floors (first/upper floors)
Stairs to rooms can be inconvenient with luggage
Isolated reports of bleach smell on arrival and a faulty toilet

Categories

Cleanliness
8.2
Generally praised: several guests mention cleanliness, daily room cleaning and a clean/tempered pool. A few reports of strong bleach smell on arrival and one toilet issue slightly lower this score.
Service
9
Staff consistently highlighted as friendly and helpful (reception assistance, early check-in, free coffee/tea and attentive service), supporting a high score.
Location
9.5
Repeatedly praised for being extremely close to the ADO bus terminal and centrally located; many guests cite proximity to transport and restaurants as a major positive.
Room Quality
7.3
Mixed room experience: some rooms described as spacious with comfortable mattresses, good air-conditioning and natural light; however recurring negatives include saggy/uncomfortable beds, lack of bedside lamps/outlets, no fridge and stairs to rooms with luggage.
Amenities
8
Decent basic amenities: small pool, bike/scooter rental, complimentary water/tea/coffee and functional air conditioning. Deducted for missing in-room fridges, limited wardrobe/storage and occasional weak Wi‑Fi on upper floors.
Value for Money
8.6
Multiple guests note very good value for location and price; one comment flags Tulum pricing in general but overall perceived as good value for what is offered.
Food and Beverage
7.8
Only basic F&B available (complimentary coffee/tea/water at reception); nearby restaurants available. No on-site restaurant service mentioned and some noise from adjacent bar/restaurant affects evening experience.
Overall Experience
8.8
Overall positive stay driven by excellent location and helpful staff, clean premises and useful amenities (pool, bikes). Noise at night, occasional room comfort issues and limited in-room storage temper the experience but do not overshadow the core positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-14 03:39

Property Description

Luxurious Amenities and Services
Casa Colonial Tulum offers an outdoor swimming pool, a garden, and a terrace for guests to unwind and enjoy the tropical surroundings. The attentive staff can also arrange convenient airport transfers for a stress-free stay.

Elegant and Comfortable Rooms
Each room at Casa Colonial Tulum is thoughtfully designed with a wardrobe, private bathroom, and free toiletries. Guests can enjoy stunning pool views from their rooms and relax while watching their favorite shows on the flat-screen TV with satellite channels.

Exceptional Customer Service
The hotel provides 24/7 reception assistance with multilingual staff fluent in English, Spanish, and Italian, ensuring that guests' needs are met promptly and professionally.

Book your stay at Casa Colonial Tulum now to experience luxury and relaxation in the heart of Tulum.

Important information:

In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.4
Based on 349 reviews
Cleanliness: 8.2
Service: 9
Location: 9.5
Room Quality: 7.3
Amenities: 8
Value for Money: 8.6
Food and Beverage: 7.8
Overall Experience: 8.8
A
Audrey • family_with_children • fr
8
Pros:

Le personnel, la propreté

2026-08-02 • via Nuitee
I
Iria • couple • es
9
2026-07-25 • via Nuitee
S
SannVela • solo_traveller • mx
10
Pros:

Ubicación, queda cercano al ADO, el personal muy amable, el aire funciona perfecto, la alberca limpia y templada, el Internet la señal muy bien llega en todo el hotel, hay café y té para los huéspedes:)

2026-04-29 • via Nuitee
O
omer • solo_traveller • vu
9
2026-04-29 • via Nuitee
J
Jose Juan • solo_traveller • es
9
2026-04-24 • via Nuitee
R
Ramirez • solo_traveller • mx
8
Pros:

El personal muy amable

Cons:

La cama no estaba comoda

2026-04-21 • via Nuitee
J
JF • solo_traveller • fr
8
2026-04-19 • via Nuitee
I
IRATXE • solo_traveller • es
9
Pros:

Aunque esta en la calle principal no se oia nada de ruido.

2026-04-19 • via Nuitee
A
Aizar Chemas • solo_traveller • us
8
2026-04-18 • via Nuitee
A
Aurélien • solo_traveller • fr
9
2026-04-17 • via Nuitee
J
jun • family_with_children • cn
9
Pros:

ADO巴士站近在咫尺，马路对面就有发往玛雅遗址公园的中巴，非常方便。
我们凌晨抵达，担心安全，临时选了离巴士站最近的酒店。值班的前台热情接待了我们，还提供了免费咖啡。8点换班时提前为我们办理了入住手续，非常感谢。
房间宽敞，空调给力，院子里还有个漂亮的小泳池。
相邻的店铺有中餐、日餐馆和taco店，以及小超市。

2026-04-12 • via Nuitee
V
ValMontiel • family_with_children • nc
6
Pros:

L'emplacement

Cons:

Le confort du lit

2026-04-02 • via Nuitee
A
Analia • family_with_children • ar
7
Pros:

La ubicación

Cons:

Subir escaleras con la valija.

2026-03-29 • via Nuitee
A
Analia • solo_traveller • ar
7
Pros:

La ubicación

Cons:

Las escaleras para la habitación subir con valijas.

2026-03-29 • via Nuitee
A
Aidan • solo_traveller • ie
5
Good enough value and reception helpful
Pros:

Good location close to ADO terminal

Cons:

Toilet not flushing properly

2026-03-21 • via Nuitee
L
Leo • family_with_children • es
9
Pros:

La amplitud de la habitación y su luz natural, el jardín con la piscina y que se podía dormir sin aire acondicionado porque el ventanal tenía mosquitera al igual que el del baño. El colchón era bastante cómodo.

Cons:

No hay lamparitas en las mesillas de noche ni los enchufes están cerca de la cama siendo la luz central de la habitación un poco agresiva.

2026-03-21 • via Nuitee
D
Darren • family_with_children • ca
7
2026-03-20 • via Nuitee
P
Patricio Carey • solo_traveller • mx
9
2026-03-20 • via Nuitee
N
Nina • solo_traveller • fr
5
Moyen
Pros:

L emplacement

Cons:

Pas de wifi au 1er étage
J ai dû changer de chambre au bout d une journée pour allez au rez de chausser pour avoir un meilleur wifi mais par contre comme la chambre donnait sur la piscine beaucoup de bruit tard le soir par des clients autour de la piscine à boire de l alcool

2026-03-16 • via Nuitee
C
Cisneros Cruz • family_with_children • mx
10
Pros:

Limpieza

2026-03-15 • via Nuitee