Shangri-La Shenzhen

Hotels
•
Shangri-La Hotels and Resorts
8.2 (137 reviews)
Jianshe Road, Luohu District, North District, Guangdong, 518001 , Shenzhen , CN
86-755-82330888

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Facilities

Meeting rooms
Full-service spa
Fitness facilities
Express check-out
Arcade/game room
Free WiFi
24-hour front desk
Garden
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great service
Beautiful facilities
Convenient location
Robots for delivery
Cons:
Dated property
Limited room service menu
Minor water entry during storm

Categories

Cleanliness
7.55
Hotel is older but well maintained, some water entry during storm.
Service
8.55
Overall a classy place. Some staff need training.
Location
9.05
Perfect location for accessing HK airport and railway.
Room Quality
8.05
Dated property but comfortable.
Amenities
8.55
Robots for delivery to the room enhance the experience.
Value for Money
8.05
Standard quality for this hotel tier.
Food and Beverage
7.55
Room service menu is limited.
Overall Experience
8.25
Overall very nice place to stay, with minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:42

Property Description

Discover the perfect blend of luxury and comfort at Shangri-La Shenzhen, ideally located in the vibrant heart of Shenzhen.

Spa and Recreation
Unwind in our full-service spa, offering a range of soothing massages to rejuvenate your spirit. Elevate your leisure time with our outdoor pool, sauna, and state-of-the-art fitness center.

Dining Options
Indulge your palate at any of our four exquisite restaurants, including the Coffee Garden, or enjoy the convenience of room service. Treat yourself to delicious snacks in our café while sipping on your favorite drinks at the bar or poolside.

Convenience and Connectivity
Stay connected with complimentary high-speed internet and enjoy thoughtful amenities such as a business center, limo service, and 24-hour airport shuttle. Free self-parking ensures you have one less thing to worry about during your stay.

Book your stay at Shangri-La Shenzhen today and experience unmatched luxury!

Important information:

  • Children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SZX

Property Policies

  • Pets

    Pets not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

  • General

    Professional property host/manager

  • Check-in & Check-out

    Contactless check-in is available

See all policies

Location

Guest Reviews

8.2
Based on 137 reviews
Cleanliness: 7.55
Service: 8.55
Location: 9.05
Room Quality: 8.05
Amenities: 8.55
Value for Money: 8.05
Food and Beverage: 7.55
Overall Experience: 8.25
S
Shuqun
10
Pros:

Excellent service

2025-10-12 • via Nuitee
R
Richard
10
Pros:

Ideal location just next to the border crossing from HK

2025-10-08 • via Nuitee
S
Shamila Christina
10
Pros:

Great hotel
Convenient location

2025-10-06 • via Nuitee
C
Christian • friends
10
Pros:

My absolute favorite place to stay. Nice pool and gym as well ❤️

2025-09-30 • via Nuitee
J
Jovic • family_with_children
10
Pros:

Great stay! Family love this hotel my son enjoy his birthday thanks for the staff at the reception Ms.Chang Jia and the guest relations Kiki,Cherry & Yuki will definitely comeback next time.

2025-09-29 • via Nuitee
A
Allan • friends
6
Pros:

The property is old need some updates, staffs are courteous and helpful. Very busy surrounding area because it’s very close to border and the train station.

2025-09-29 • via Nuitee
R
ROGELIO • friends
10
Pros:

Great service and beautiful facilities

2025-09-28 • via Nuitee
M
Moses • partner
10
Pros:

Very convenient if you are coming from Hong Kong. If you have the intention to travel to Guangzhou after your stay in Shenzhen this hotel would be perfect as it is very near to the railway station. The only downside is that the hotel is a little old.

2025-09-26 • via Nuitee
S
Sam
10
Pros:

Locked in during the Typhoon. Hotel is older but well maintained. Had water come into the room from the storm but minor. Overall a classy place. Junior staff could do with some training as they are too often looking at their phone screens rather than attending to customers. Again overall a very nice place to stay. Oh and location is PERFECT.

2025-09-25 • via Nuitee
J
jeanmarie
10
Great location
Pros:

Location is perfect of you plan to go to hkg airport or hkg

2025-09-19 • via Nuitee
K
Kai Chiu Stephen • partner
8
Pros:

Dated property but it is comfortable and very conveniently located.

2025-09-11 • via Nuitee
C
CHOON HUAT
10
Pros:

Close to MTR .

2025-09-06 • via Nuitee
C
Cesar
10
Pros:

The robots bringing deliveries to the room.

2025-08-25 • via Nuitee
T
TAI KWAN
8
Pros:

Convenient location

2025-08-20 • via Nuitee
T
TAI KWAN
8
Pros:

Room service menu is limited

2025-08-07 • via Nuitee
E
Evelyn
8
Pros:

It’s a great hotel and located fairly close to the HK border which makes it easily accessable if you are coming by train from HK.
I guess the hotel has been built some time ago and is slightly dated. Also it would be great if the hotel can be connected to the underpass and especially when it rains it is hard to get across to the railway station

2025-08-03 • via Nuitee
W
wylie
10
Pros:

Clean professional hotel with very good service.

2025-06-26 • via Nuitee
T
Tetiwe
10
Pros:

Excellent hotel and

2025-06-23 • via Nuitee
T
Tetiwe
10
Pros:

Staff provided excellent service and are very professional and friendly. I have been staying at Shangri-La every year for the past 10 years and I am never disappointed which is why I keep coming back. Hotel is also conveniently located and very affordable for a 5 star hotel!!! I cannot wait to come back again in a few months time.

2025-06-23 • via Nuitee
S
Sam • family
10
Pros:

Staff services are excellent

2025-06-19 • via Nuitee