Share this hotel
Facilities
Property facilities
-
Elevator
-
Fitness facilities
-
ATM/banking
-
Gift shops or newsstand
-
Shopping on site
-
Breakfast available (surcharge)
-
Arcade/game room
-
Safe-deposit box at front desk
-
Multilingual staff
-
Free newspapers in lobby
-
Porter/bellhop
-
Express check-out
-
Limo or town car service available
-
Full-service spa
-
Meeting rooms
-
Smoke-free property
-
Wedding services
-
Express check-in
-
Pool umbrellas
-
Tours/ticket assistance
-
Snack bar/deli
-
Miniature golf on site
-
Free self parking
-
Airport transportation - pickup (surcharge)
-
Pool sun loungers
-
Ballroom
-
Banquet hall
-
Lifeguard on site
-
Meeting rooms
-
Full-service spa
-
Fitness facilities
-
Express check-out
-
Arcade/game room
-
Free WiFi
-
24-hour front desk
-
Garden
-
Luggage storage
-
Express check-in/check-out
-
Sauna
-
Concierge service
-
Steam room
Review Highlights
Categories
Please Log In
This action requires an account to continue. Please log in or create an account in order to proceed with your booking.
Error
Property Description
Relax and Unwind at the Spa
Indulge in soothing massages and take advantage of the outdoor pool, sauna, and fitness center on offer.
Dining and Entertainment
Savor delectable meals at the hotel's multiple restaurants, enjoy room service, and unwind at the bar or poolside with a drink.
Convenience and Comfort
Benefit from complimentary Wi-Fi, concierge services, and a business center. Rooms feature modern amenities, and the hotel offers a convenient location near shopping and tourist attractions.
For an unforgettable stay in the heart of Shenzhen, book your experience at Shangri-La Shenzhen now.
- Children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Contactless check-in and contactless check-out are available.
A deposit may be required at the property.
Property Policies
-
Pets
Pets not allowed
-
General
Individually-wrapped food options are available for dinner
-
Sustainability Certifications
Property confirms they are implementing guest safety measures
-
General
Individually-wrapped food options are available for breakfast
-
General
Individually-wrapped food options are available for lunch
Property policies
-
Pets
Pets not allowed
-
General
Individually-wrapped food options are available for dinner
-
Sustainability Certifications
Property confirms they are implementing guest safety measures
-
General
Individually-wrapped food options are available for breakfast
-
General
Individually-wrapped food options are available for lunch
-
Check-in & Check-out
Contactless check-out is available
-
General
Gloves are available to guests
-
General
Guests are provided with free hand sanitizer
-
General
Staff temperature checks are conducted regularly
-
General
Masks are available to guests
-
Guest type
Essential workers only - NO
-
General
Individually-wrapped food options are available
-
General
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
-
General
Staff wears personal protective equipment
-
General
Temperature checks are available to guests
-
General
Property is cleaned with disinfectant
-
General
Individually-wrapped food options are available through room service
-
General
Social distancing measures are in place
-
General
Professional property host/manager
-
Check-in & Check-out
Contactless check-in is available
-
Children and extra beds
No cribs (infant beds) available
-
Sustainability Certifications
Property confirms they are implementing enhanced cleaning measures
-
General
Commonly-touched surfaces are cleaned with disinfectant
-
General
Shield between guests and staff in main contact areas
Location
Guest Reviews
Excellent service
Ideal location just next to the border crossing from HK
Great hotel
Convenient location
My absolute favorite place to stay. Nice pool and gym as well ❤️
Great stay! Family love this hotel my son enjoy his birthday thanks for the staff at the reception Ms.Chang Jia and the guest relations Kiki,Cherry & Yuki will definitely comeback next time.
The property is old need some updates, staffs are courteous and helpful. Very busy surrounding area because it’s very close to border and the train station.
Great service and beautiful facilities
Very convenient if you are coming from Hong Kong. If you have the intention to travel to Guangzhou after your stay in Shenzhen this hotel would be perfect as it is very near to the railway station. The only downside is that the hotel is a little old.
Locked in during the Typhoon. Hotel is older but well maintained. Had water come into the room from the storm but minor. Overall a classy place. Junior staff could do with some training as they are too often looking at their phone screens rather than attending to customers. Again overall a very nice place to stay. Oh and location is PERFECT.
Location is perfect of you plan to go to hkg airport or hkg
Dated property but it is comfortable and very conveniently located.
Close to MTR .
The robots bringing deliveries to the room.
Convenient location
Room service menu is limited
It’s a great hotel and located fairly close to the HK border which makes it easily accessable if you are coming by train from HK.
I guess the hotel has been built some time ago and is slightly dated. Also it would be great if the hotel can be connected to the underpass and especially when it rains it is hard to get across to the railway station
Clean professional hotel with very good service.
Excellent hotel and
Staff provided excellent service and are very professional and friendly. I have been staying at Shangri-La every year for the past 10 years and I am never disappointed which is why I keep coming back. Hotel is also conveniently located and very affordable for a 5 star hotel!!! I cannot wait to come back again in a few months time.
Staff services are excellent
Your guide to the flawless travel experience
Popular Countries
Get our app
