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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Heating
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Family rooms
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Dry cleaning
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Breakfast in the room
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Valet parking
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Non-smoking throughout
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Private parking
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Daily housekeeping
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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Kid meals
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Heated pool
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Indoor pool
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Toilet with grab rails
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Kid-friendly buffet
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Lower bathroom sink
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Higher level toilet
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Sun loungers or beach chairs
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Wine/champagne
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Fruits
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Breakfast takeaway containers
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Key card access
Review Highlights
Categories
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Property Description
Luxurious Accommodations
Novotel Melbourne on Collins offers beautifully appointed guest rooms and executive rooms with contemporary furniture, redesigned color schemes, and new bathroom fixtures. Each room overlooks the hotel's spectacular glass atrium or Collins Street, providing a picturesque view for guests.
Convenient Location
Situated in Melbourne CBD, the hotel is just a short distance from iconic attractions such as Bourke Street Mall, Melbourne Cricket Ground, and Rod Laver Arena. The proximity to the Melbourne theatre district and the National Gallery of Victoria makes it an ideal choice for leisure travelers looking to explore the city.
Impressive Amenities
With 9 refurbished conference and event spaces, a fully equipped business centre, restaurant, bar, and fitness centre, Novotel Melbourne on Collins ensures that guests have everything they need for a comfortable stay. The Lane Cafe & Bar offers a variety of dining options, from breakfast to dinner, along with espresso coffee and signature cocktails.
Experience luxury and convenience at Novotel Melbourne on Collins. Book your stay now for an unforgettable experience.
Please note, there is a 1.4% credit card surcharge when using a credit card.
Car parking must be reserved prior to arrival over special events, please contact the hotel to secure a car park. Please note surcharges will apply. You must show a valid credit card upon check in. This credit card must be in the same name as the guest's name on the booking confirmation. You must show a valid photo ID upon check in.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Location
Guest Reviews
Clean modern rooms in great location and breakfast is definitely worth it
Parking, hard to find and extremely tight access
Location is excellent and bar staff very professional
Bathroom had lots of mould in shower
Pillows very uncomfortable
Corridors looking very dated
Only one lift operating
Location
Bathroom and finishing in room are very dated. Bad design of shower to turn it on you need to stand in front of shower head very dangerous. Didn’t like window facing inside very gloomy room. We want to see to see outside.
Location was perfect, central to everything and we were able to walk or get the free tram to where we wanted to go. The room was clean and beds were very comfortable. Staff were amazing.
The accomodation was very central
Only one lift working so you constantly had to wait over 10mins for a lift. The staff were rude. We had a big group of 12 staying at the motel and when we wanted to book a table for breakfast of was a hassle.
: We stayed with you and were extremely disappointed from the moment we booked until we checked out.
- I made the booking then tried ringing to clarify parking situation - each phonecall went unanswered. We arrived and our car could not be parked onsite. This made us late to our football game which was the whole reason for the trip.
- the room was dirty - the kids room the filter is full of dust and fluff, walls dirty. The bathroom still has hair and soap residue, dirty grout and the shower head does not produce much water.
- the sheets did not fit the bed and at the foot of the king bed you were laying directly on the mattress protector. The top sheets don’t fit and are tucked in so low to fit that you have to decide if your feet are out or your shoulders are cold.
- the kids overheated as there is no air con or working air circulation.
- having only 1 working lift out of 3 and no staff could advise if it was safe to use the stairs which resulted in a 10-15min wait to exit our floor.
- the breakfast on the first day they had run out of many products and were not prepared to replace at 9:30am… it did not feel like a buffet.
The second morning hashbrowns and bacon and waffles were overcooked, no knives to cut bread and cook was no where to be seen when requesting fresh eggs.
We spent well over a $1000 for the weekend and were extremely disappointed.
When I raised the concern on check out there was no apology, no offer to make the situation right just a shrug of the shoulders and asking if I want a receipt.
We stay weekly in Melbourne and this has been the worst environment/service and stay to date.
La posizione
Εξαιρετική τοποθεσία, πολύ άνετο δωμάτιο, πλούσιο πρόγευμα.
Την τελευταία μέρα φύγαμε νωρίς και ζητήσαμε το πρόγευμα σε πακέτο (4 άτομα). Πολύ φτωχικό.
Loved the location
Our view from our room was disappointing as it overlooked a roof top
Excellent location
Room could do with an update. Served its purpose though
WE Loved the beds super comfortable. Like the fast one Lift that was in operation
The cold spa Temperature was useless. The pillows were cheap and soft. The Breakfast was absolutely appalling. After spending many nights in motels and hotels in Melbourne the only thing going for this place is the Location. The breakfast was disgusting and running out of everything plus you need to have individual condiments and not in jars as its unhygienic and after covid things should have been changed. Warm milk, no toast bread. No service and very short staffed
Location, rooms, facilities and staff were fantastic
They are doing upgrades to their lifts so they were a bit busy but it wasn’t really an issue
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