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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Heating
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Terrace
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Family rooms
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Bar
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Car hire
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Sauna
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Dry cleaning
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Breakfast in the room
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Massage services
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Packed lunches
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Spa/wellness center
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Currency exchange
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Babysitting/child services
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Valet parking
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Non-smoking throughout
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Private parking
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Sun terrace
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Parking garage
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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Kid meals
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ATM/cash machine on site
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Heated pool
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Indoor pool
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Toilet with grab rails
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Hot spring bath
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Outdoor furniture
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Sun loungers or beach chairs
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Wine/champagne
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Fruits
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Spa/wellness center services
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Steam room
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Beauty Services
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Fitness/spa locker rooms
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Strollers
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Happy hour
Review Highlights
Categories
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Property Description
Luxurious Accommodations with Stunning Views
Experience waking up to unparalleled views of iconic Sydney landmarks like the Opera House and Harbour Bridge. The Shangri-La Hotel offers lavish rooms with marble bathrooms, free Wi-Fi, and plush amenities for a truly indulgent stay.
Relaxation and Wellness Amenities
Unwind and rejuvenate at the CHI, The Spa with a variety of body treatments and massages in private spa suites. Take advantage of the hotel's hot tub, sauna, and sun deck to enhance your relaxation experience.
Culinary Delights and Entertainment
Indulge in exquisite dining at the award-winning Altitude Restaurant overlooking the harbour. End your day with creative cocktails at the Blu Bar on 36, offering breathtaking views of the city skyline. Book your stay now to immerse yourself in luxury at the Shangri-La Sydney.
The name on the credit card used for the booking should correspond to the guest staying at the property.
A 1.85% credit card surcharge for credit cards is applicable for all credit card transactions.
We require a credit card pre-authorization or a prepayment of the full accommodations amount plus AU$145 per night for incidentals, for a guest to be able to check in to the hotel.
Guests who book breakfast-inclusive rate plans will receive breakfast for 2 adults and up to 2 children aged 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult breakfast price.
Please note over New Years a nonrefundable, nontransferable pre-payment is required. Floor allocations will depend on the room type and date of arrival. Guests cannot request a specific floor during this time.
When booking 9 rooms or more, different policies and additional supplements will apply.
The valet parking fee is AUD 135 per day for vehicles over 82.6 inches (6.9 feet) high.
Please note that Rollaway beds over NYE will be charged at $550 per night and $900 for Horizon Club Rooms and all Suites ( requests must be made in advance, at the time of booking, and are subject to availability ).
Operating hours for Altitude Restaurant and Blu Bar on Level 36 may vary during the Festive Season and on Public Holidays.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 11 years old stay for free when using an existing bed.
People no matter the age stay for AUD 275 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay. -
Parking
Private parking is possible on site (reservation is not needed) and costs AUD 105 per day.
Location
Guest Reviews
From the moment we arrived in our car and the service was impeccable. Checkin was so smooth and fast. Delivery of bags to room while we went of on our adventure was an amazing experience. Staff were extremely friendly, welcoming and professional. Room was cosy, clean and amazing view of darling harbour. I definitely will recommend this hotel to friends and family. Only issue was I didn’t stay long enough at the hotel.
Couldn’t fault to hotel at all
Check in was fabulous. The room amazing
Found a used tooth pick in bathroom and dirty blinds in breakfast restaurant
Child friendly and great amenities
emplacement
propreté et standing d’un 4 étoiles pas conforme
Ubicación, espacio de la habitación y servicios
El aire acondicionado, demasiado frío en todos lados para ser invierno
heat system fixed /coffee machine fixed 2times for several hours…not very smooth experience.
All staff are greeted and dedicated. So pleased to stay in Shangri-La. Also, it has an incredible view with both the Harbour Bridge and the Opera House. I couldn't recommend it here more.
I really enjoyed the overall experience, from the concierge and lobby attendants to the front desk staff, who were all welcoming and professional. The room was spacious, and the facilities were excellent. We also ordered breakfast, and the food was delicious. Overall, it was a very pleasant stay.
None
location was very good. The staff were good but were stomped each morning at breakgfast at the Horizon Club. Wrong drink orders deliverd to table or waiting for 20 minutes for hot drinks seemed to be a little too long to wait.
We have stayed at the Shangri-La many times and have always enjoyed the Horizon Club experience. However, on this visit we felt that the value of the Horizon Club has declined, particularly in relation to the range of food options available and the level of service provided.
We would also like to suggest that a comprehensive list of ingredients be displayed for all food items offered in the Horizon Club. This is especially important for guests with food allergies or intolerances, including gluten and dairy sensitivities. Clearly identifying ingredients and potential allergens is essential to help guests make informed choices and to reduce the risk of allergic reactions.
Lovely check-in staff, lovely rooms and great views.
Shocking security. My severely disabled and traumatised client traveling with me for hospital treatment had a strange man enter her room (it was under my name as she is under court protection from a stalker) ask her if she was the technician, said he had stayed in it the night before but it was too cold so he and his partner were moved since they do not like wearing clothes, said the toilet was broken told her about his bowel movements, commented that she was older than his partner as she has graying hair but that it was OK and kept hitting his fist against his forehead and saying “I keep forgetting we changed rooms.” I immediately called the hotel management when she alerted me. The response was unsatisfactory. They figured out who the man was and talked to him and he said he accidentally knocked on the wrong door (yet he let himself in as my friend laboured to reach the door) but the hotel said that was impossible. He did not mention his very strange scatalogical and naturist diatribe nor his physical appraisal of my client. They took him at his word. I insisted they visit my friend and they did eventually and moved her to the room below mine. They dismissed security concerns, let him stay in the hotel anyway and told me they could not surveil him 24/7 and apparently considered the matter closed. I have worked in security policy positions at the White House and Pentagon. This is a total abrogation of responsibility for the guests in the hotel. I will be pursuing this further and will need to inform the National Disability Insurance Scheme of the bizarrely lackadaisical response to such a situation. The hotel should refund her room costs at a minimum. Really appalling!
高台にあり坂の上り下りが大変な以外は全てが良かった。
高台にあり坂の上り下りが大変なこと。
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