Spark by Hilton Rochester University Area, NY

Hotels
•
Spark by Hilton
8 (755 reviews)
797 East Henrietta Road , Rochester , US
+1 585-427-0131

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Cleanliness
Spacious rooms
Good location
Cons:
Dirty tub
Rude service
No water pressure
Smelly fridge

Categories

Cleanliness
7.5
Some reviews mention cleanliness positively, but others had issues like a dirty tub and a smelly fridge.
Service
8
Staff was friendly and helpful, though there were reports of rude service at times.
Location
8.5
Good location noted for its convenience in Rochester.
Room Quality
7.5
Rooms were generally clean but varied in comfort, with some issues like hard mattresses.
Amenities
8
Facilities like the breakfast variety were noted positively, though some amenities had issues.
Value for Money
8.5
Competitive pricing compared to similar hotels.
Food and Beverage
8
Breakfast was satisfactory, though could be improved in variety.
Overall Experience
8
Overall satisfaction noted despite some negativity, with a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:03

Property Description

At the NEW SPARK by Hilton, experience modern luxury just minutes away from downtown Rochester.

Convenient Location: Explore nearby attractions like the University of Rochester, Seneca Park Zoo, and Seabreeze Amusement Park.

Fitness Center: Stay active with our 24-hour fitness center, equipped with state-of-the-art equipment for your workout needs.

Contemporary Accommodations: Relax in stylish rooms designed for your comfort and enjoy top-notch amenities during your stay.

Book your stay at the NEW SPARK by Hilton today and elevate your Rochester experience.

Important information:

Please note that guests must be 21 years or older to check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ROC

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 755 reviews
Cleanliness: 7.5
Service: 8
Location: 8.5
Room Quality: 7.5
Amenities: 8
Value for Money: 8.5
Food and Beverage: 8
Overall Experience: 8
J
Johnson • extended_group • us
7
Besides not getting my room on time the rest of my stay was good.
Pros:

We stay here every year when we come out for my husbands doctors appointment because it is so close to his doctors office.

Cons:

I didn’t like that when I got there at 3:20 Violet told me she had to find me a room. I was supposed to be able to check in at 3 and it was almost 4 by the time I got a room. So I was not impressed with that.

2026-10-13 • via Nuitee
L
Ladawn • solo_traveller • us
9
2026-10-10 • via Nuitee
L
Leckerling • couple • us
1
Surprised Hilton allows its name to be used on this property or employs a manager who is rude.
Pros:

location

Cons:

bathroom dated, work cart and plaster left in hall with no worker. Manager rude.

2026-10-09 • via Nuitee
L
Loretta • family_with_children • us
10
Other than that, room accommodations was excellent , especially the extra sitting/tv room
Pros:

Didn’t care for the boiled egg, no waffle maker, but it was sufficient

Cons:

Waffle maker w/attendant, cooked eggs, English, sausage, muffins, soft butter, bagels (?)

2026-10-09 • via Nuitee
W
Williams • couple • us
8
2026-10-09 • via Nuitee
J
Jeffrey • solo_traveller • us
10
Pros:

Very clean, good breakfast, reasonably priced, and a convenient location

2026-09-18 • via Nuitee
S
Sally • solo_traveller • us
8
2026-09-16 • via Nuitee
C
Charles • family_with_children • us
8
Was a nice stay and really have no complaints.
2026-09-13 • via Nuitee
A
Ada • couple • us
10
great night
Pros:

location and the room

Cons:

the elevator

2026-09-07 • via Nuitee
S
sabrina • family_with_children • us
10
Pros:

The woman at the front desk was amazing!

Cons:

Snacks would have been more convenient if there was point of purchase places near food

2026-09-07 • via Nuitee
P
Pang • solo_traveller • ca
7
Pros:

The bed is comfortable and the room is nice and clean

Cons:

the air conditioner is super noisy

2026-09-05 • via Nuitee
A
Aron • couple • us
10
2026-09-05 • via Nuitee
I
Islenn • couple • us
10
Amazing, thanks for everything.
Pros:

The hospitality

Cons:

Everything was great.

2026-09-04 • via Nuitee
A
Adewale • family_with_children • gb
2
The food was horrible just one staff was okay, the night receptionist at check in was very unprofessional
Pros:

Bed

Cons:

Location

2026-09-03 • via Nuitee
B
Brittany • solo_traveller • us
10
I will be back shortly
Pros:

The front desk attendant was very helpful.
My room was very clean and quiet

Cons:

N/A

2026-09-01 • via Nuitee
T
Tammy Kingdollar • solo_traveller • us
8
2026-08-31 • via Nuitee
R
Ru Zhou • family_with_children • ca
7
2026-08-31 • via Nuitee
L
Laron • family_with_children • us
10
2026-08-29 • via Nuitee
J
Joseph • couple • us
8
Pros:

Room was clean and comfortable.

Cons:

The suite was like a little jail cell with a TV. It looked awful!

2026-08-24 • via Nuitee
M
Melissa • couple • us
10
2026-08-24 • via Nuitee