Holiday Inn Express Rochester - Greece by IHG

Hotels
•
Holiday Inn Express
8 (180 reviews)
1635 W Ridge Road, Rochester, New York, 14615 , Rochester , US
1-585-663-8400

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Facilities

Free breakfast
Fitness facilities
Free WiFi
24-hour front desk
Elevator
Fitness facilities
Gift shops or newsstand
Television in common areas
Free breakfast
Safe-deposit box at front desk
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Review Highlights

Pros:
Friendly staff
Comfortable beds
Cons:
Unclean rooms
Poor breakfast quality

Categories

Cleanliness
7.21
Some complaints regarding musty smell and dirty chairs.
Service
9.18
Outstanding service mentioned multiple times by guests.
Location
8.72
Convenient location near Kodak Center.
Room Quality
7.67
Mixed feelings with some comfort complaints, but overall acceptable.
Amenities
8.2
Good options for breakfast and general amenities.
Value for Money
8.16
Decent value but concerns on pricing given issues with cleanliness.
Food and Beverage
6.71
Food options were below expectations, particularly breakfast.
Overall Experience
8.18
Overall, guests had a positive experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 20:01

Property Description

Convenient Amenities
Enjoy access to a fitness center, complimentary Wi-Fi, and gift shops.

Delicious Dining Options
Indulge in snacks from the on-site deli and enjoy a complimentary breakfast on weekdays.

Featured Amenities
Benefit from services like wired internet, a business center, and free parking.

When you stay at Holiday Inn Express Rochester - Greece, an IHG Hotel, you'll be in the business district, minutes away from Highland Hospital of Rochester. Book now to experience comfort and convenience during your stay!

Important information:

  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ROC

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • Guest type

    LGBTQ friendly

See all policies

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 180 reviews
Cleanliness: 7.21
Service: 9.18
Location: 8.72
Room Quality: 7.67
Amenities: 8.2
Value for Money: 8.16
Food and Beverage: 6.71
Overall Experience: 8.18
S
Stephanie • family_with_children
10
Pros:

Clean room

2025-10-12 • via Nuitee
S
Steven
10
Pros:

As per normal, Holiday Inn delivered exactly what I needed, clean, convenient and fresh coffee early in the morning.

2025-10-07 • via Nuitee
J
John
10
Pros:

Everything was great but reserve online and dont do in person at the desk

2025-10-04 • via Nuitee
S
Susan
8
Pros:

We had a suite. The pull out sofa mattress is beat. Springs poking through it. Sometimes we need a room for 3. Everyone should be comfortable sleeping. The help said it was new. It wasn’t. The room was clean. Parking is easy. Breakfast ok. The staff were very friendly and helpful.

2025-10-03 • via Nuitee
M
Mat
10
Pros:

Yes

2025-09-29 • via Nuitee
L
Lori • family
10
Pros:

The bed was very comfortable.

2025-09-22 • via Nuitee
E
Ebony
8
Pros:

Pros: Staff-5 Star; Parking - Good, -on site no hassle; Breakfast had good options.

Cons: People (not just guests) smoking in front of building. Beds- they were hard as a rock and uncomfortable. The chairs were softer. Pillows were deflated.

Overall score 7 out of 10 because of the cons.

2025-09-22 • via Nuitee
P
Patrick
2
Pros:

The bed was squeaky and uncomfortable, the bathroom was the size of a closet, it smelled dollar tree perfume. And the elevator made a wierd noise. This place was not it.

2025-09-21 • via Nuitee
J
Jody • family
10
Pros:

From the property, front staff,, the room and the breakfast. It was amazing

2025-09-20 • via Nuitee
J
John
6
Pros:

Bed was very hard!

2025-09-11 • via Nuitee
C
Christopher • partner
6
Pros:

Place was fine for one night. There was no water pressure for a shower.

2025-09-09 • via Nuitee
R
Rexene • family
6
Pros:

The TV reception was terrible!

2025-09-05 • via Nuitee
R
Ronny
10
Pros:

All new , good beds, just great

2025-09-04 • via Nuitee
G
Gail • partner
10
Pros:

Very convenient to Kodak Center

2025-09-03 • via Nuitee
L
LAWRENCE
6
Pros:

The carpet was stained in front of the fridge. The shower head sprayed in every direction

2025-09-01 • via Nuitee
R
Ray
10
Pros:

Everything was good . And the rate was good for one night . The only I didn’t like was that I check in at 11:23pm and had to leave by 11:00am … The rate should have been lower, or let me stay longer

2025-08-29 • via Nuitee
K
Kelvin
8
Great service and staff
Pros:

Service was amazing. Room is a little dirty and beds extremely firm. A little outdated. For the price and how great service was, we looked past the other stuff.

2025-08-28 • via Nuitee
W
William • partner
10
Pros:

Excellent staff. Great breakfast. Very convenient for us. Terrible sink - anything you set on it fell off. Overall a very positive experience

2025-08-27 • via Nuitee
J
JYOTI • family_with_children
8
Pros:

It was good experience overall

2025-08-26 • via Nuitee
R
Raul • partner
10
Pros:

Was nice and clean, knowledgeable workers.

2025-08-25 • via Nuitee