Holiday Inn Express Rochester - Greece by IHG

Hotels
Holiday Inn Express
8 (180 reviews)
1635 W Ridge Road, Rochester, New York, 14615 , Rochester , US

Facilities

Free breakfast
Fitness facilities
Free WiFi
24-hour front desk
Elevator
Fitness facilities
Gift shops or newsstand
Television in common areas
Free breakfast
Safe-deposit box at front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable beds
Cons:
Unclean rooms
Poor breakfast quality

Categories

Cleanliness
7.21
Some complaints regarding musty smell and dirty chairs.
Service
9.18
Outstanding service mentioned multiple times by guests.
Location
8.72
Convenient location near Kodak Center.
Room Quality
7.67
Mixed feelings with some comfort complaints, but overall acceptable.
Amenities
8.2
Good options for breakfast and general amenities.
Value for Money
8.16
Decent value but concerns on pricing given issues with cleanliness.
Food and Beverage
6.71
Food options were below expectations, particularly breakfast.
Overall Experience
8.18
Overall, guests had a positive experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 20:01

Property Description

Convenient Amenities
Enjoy access to a fitness center, complimentary Wi-Fi, and gift shops.

Delicious Dining Options
Indulge in snacks from the on-site deli and enjoy a complimentary breakfast on weekdays.

Featured Amenities
Benefit from services like wired internet, a business center, and free parking.

When you stay at Holiday Inn Express Rochester - Greece, an IHG Hotel, you'll be in the business district, minutes away from Highland Hospital of Rochester. Book now to experience comfort and convenience during your stay!

Important information:

  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ROC

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • Guest type

    LGBTQ friendly

See all policies

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 180 reviews
Cleanliness: 7.21
Service: 9.18
Location: 8.72
Room Quality: 7.67
Amenities: 8.2
Value for Money: 8.16
Food and Beverage: 6.71
Overall Experience: 8.18
R
Robert family_with_children us
9
Nice, would definitely come back.
Pros:

Nice, comfortable room!

Cons:

Little remodeling going on.

2026-05-21 via Nuitee
P
Patti solo_traveller us
7
2026-04-27 via Nuitee
B
Bullock solo_traveller us
10
2026-03-18 via Nuitee
M
Michael couple us
8
2026-02-28 via Nuitee
6
627jeanninep Family Ford City, Armstrong County, Pennsylvania
2
Pathetic
Pros:

Would not refund one night during a state of emergency.

2026-02-27 via Tripadvisor
C
Caesar couple us
10
2026-01-25 via Nuitee
E
Ernest solo_traveller us
9
Highly recommend
Pros:

Location

Cons:

Small bathroom

2026-01-19 via Nuitee
N
Nick couple us
9
Great stay, will be back!
Pros:

Clean and friendly

Cons:

When I checked out at 5:30am nobody was at the front desk. Yes they had a sign but I needed to leave. No card box to drop the keys off.

2026-01-19 via Nuitee
R
Robert solo_traveller us
4
I was able to sleep with cotton in my ears, and sleeping in the middle of the bed.
Pros:

Breakfast was nice cleanliness very good. Staff was cordial

Cons:

The traffic noise in 3rd floor front room was excessive.
The two sides of the king size bed were crushed concave and lumpy like elephants were sleeping there . I had to sleep in the middle where it was reasonably firm

2026-01-19 via Nuitee
M
Maureen couple us
4
Will never stay again.
Pros:

Breakfast disappointing. Instead of delicious light fluffy scrambled eggs, they had flat tasteless obviously premade omelets. Breakfast should have been available an hour earlier

Cons:

Front desk was not continually staffed. Had to yell for someone. Unbelievable that we had to pay $100 upon registration (IN CASE WE DAMAGED ANYTHING)!!! Bathroom was way too SMALL! I am a small person, and could barely close the bathroom door. Never seen any hotel that tiny! Room decor was mostly Black, very depressing and dark.

2026-01-19 via Nuitee
N
Natalia family_with_children us
8
Pros:

Breakfast was not great.
However, all necessary items were present, possibilities to heat items is good, warm eggs etc. is good too.
Don't know anything about the area, came and left from parking lot

Cons:

Oatmeal could have been tasty, opposed to offered one, which was plain bad.
Muffins, bagels etc, could be not from mass production warehouse, wrapped in cellophane, sitting in boxes forever.

2026-01-15 via Nuitee
M
Muhammad family_with_children us
9
Pros:

Staff was very professional and friendly

Cons:

The atmosphere and the breakfast

2026-01-12 via Nuitee
M
Muhammad family_with_children us
9
Exceptional customer service
Pros:

Staff was very helpful and friendly.

Cons:

This place is clean. Breakfast was very good. Eat whatever you want No one will stop you or gives you looks.

2026-01-12 via Nuitee
M
Marquis solo_traveller us
7
Very Satisfied with the Hotel services and room accommodations.
2026-01-09 via Nuitee
D
Darlene couple us
6
Pros:

The room was clean and the people were very nice

Cons:

The cleaning person was singing loud in the hallways banging the vacuum cleaner against my door very hard. The sink did not drain. I was in the front so it was a lot of road noise from the street.

2026-01-05 via Nuitee
G
George couple us
8
Cons:

Not getting room service everyday.

2025-12-31 via Nuitee
D
Detra solo_traveller us
7
2025-12-09 via Nuitee
G
George solo_traveller us
10
2025-11-09 via Nuitee
E
Eduardo family_with_children us
10
Comfortable
Pros:

Great location, lovely staff

2025-11-03 via Nuitee
J
Jeffrey couple gb
7
Stop over
Pros:

Location
Helpful staff

Cons:

No so keen on the breakfast

2025-10-16 via Nuitee