Holiday Inn Express Chesapeake - Norfolk by IHG

Hotels
•
Holiday Inn Express
8.3 (489 reviews)
721 Conference Center Drive , Chesapeake , US
+1 757-698-4400

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly/professional staff (multiple mentions)
Several guests described rooms as very clean
Complimentary/available breakfast (when supplied)
Outdoor pool
Good price/value noted by some guests
Comfortable room space
Cons:
Room maintenance issues (broken fridge, worn furniture, wall damage, holes in linens)
Towel problems: insufficient, used or with holes
Breakfast inconsistencies (ran out early; staff absence on some mornings)
Noise in halls / guests running and slamming doors
Housekeeping/amenity shortages (no towels, pantry empty)
Occasional rude front-desk interaction reported
Bed support too soft / uncomfortable for some guests
Room assignment problems (not receiving booked room; no refund)

Categories

Cleanliness
9
Many guests explicitly called the property 'very clean' and comfortable, though a subset reported issues (used/unclean towels, overflowing garbage, a bug in the tub). Overall cleanliness is generally strong with occasional lapses.
Service
9.8
Staff were frequently described as professional, friendly and helpful at check-in; several guests praised the front desk and service. There is one notable report of a rude attendant during check-in, but positive service comments dominate.
Location
8.3
Standard quality for this hotel tier (location not specifically mentioned in reviews).
Room Quality
6.8
Multiple guests reported room problems: worn furniture, holes in linens, broken fridge, sticky/misaligned doors, bed support issues, incorrect room assignment and damage to walls; these indicate below-average room condition.
Amenities
7.4
Amenities are mixed: an outdoor pool is appreciated, and breakfast is offered, but guests noted broken in-room equipment (fridge), empty pantry, no towels available at times and hygiene issues (flies in towel bin).
Value for Money
8.2
Some guests felt it was 'good value' or praised the price; others said the condition and service issues made it not worth the cost. Overall a slightly positive value perception with reservations.
Food and Beverage
8.1
Breakfast was frequently mentioned as available and sometimes 'amazing' or good, but there were recurring complaints about supplies running out early and an instance of no breakfast due to staffing; overall positive but inconsistent.
Overall Experience
8.8
Guest experiences varied from 'fabulous' and comfortable stays to strong disappointment for some (room not delivered as booked, rude staff incident, maintenance issues). Overall impressions lean positive with notable negative exceptions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:07

Property Description

Welcome to Holiday Inn Express Chesapeake - Norfolk!

Convenient Location: Situated just 300 meters from Armada/hoffler Business Center Heliport, our hotel offers easy access for business travelers.

Comfortable Stay: Enjoy free WiFi throughout the property and a 24-hour front desk for your convenience. Indulge in our complimentary breakfast to start your day right.

Close to the Airport: With Norfolk International Airport only 12 km away, your travels are made stress-free.

Book your stay with us now for a seamless and enjoyable experience at Holiday Inn Express Chesapeake - Norfolk!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Guests under the age of 21 are only allowed to check in with a parent or official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORF

Location

Property Accessibility

Total Disability Score: 50
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 489 reviews
Cleanliness: 9
Service: 9.8
Location: 8.3
Room Quality: 6.8
Amenities: 7.4
Value for Money: 8.2
Food and Beverage: 8.1
Overall Experience: 8.8
L
LaShawndria • couple • us
10
Fabulous
Pros:

Cleanliness and staff professional/friendly

Cons:

N/A

2026-10-31 • via Nuitee
M
Meagan • couple • us
8
Best one night stay and breakfast was amazing
Pros:

Everything was great from the outside parking to the inside front desk.

Cons:

Only reason I didn’t give a 10 was the bathroom sink was outside the bathroom. No mirror

2026-10-31 • via Nuitee
J
Joseph • solo_traveller • us
9
Pros:

Outdoor pool

2026-09-11 • via Nuitee
F
Frances • solo_traveller • us
10
2026-09-08 • via Nuitee
F
Frances • solo_traveller • us
10
2026-09-08 • via Nuitee
E
Erika • solo_traveller • us
5
It was just ok.
Pros:

The space in our room was great! The one of the 3 mornings we had breakfast it was good. The other 2 mornings there was nothing it was all gone by 830am. The last day there was none due to the cook not coming in, from what we were told.

Cons:

See above. Also our bathroom door was messed up. It would stick and was hard to open and close. The garbage in the entire hotel were overflowing and never taken out. No food to buy in the pantry area. And the fridge was broken. Lots of stuff was broken or old. This wasnt worth fhe cost.

2026-09-07 • via Nuitee
J
Jessica • solo_traveller • us
10
2026-08-24 • via Nuitee
M
Morrow • family_with_children • us
3
Very disappointed. Holiday Inn can do better than this.
Pros:

Hot and continental breakfast available

Cons:

The furniture was very worn in the breakfast area, the bath towels had holes in them, the bed comforter had a hole in it. And there was a bug in the bathtub.

2026-08-17 • via Nuitee
E
EDWARD • solo_traveller • us
10
2026-08-14 • via Nuitee
T
Tracy • family_with_children • us
8
Good value for the money.
Pros:

Staff were great.

Cons:

There were 4 of us and they only gave us 3 sets of towels.

2026-08-06 • via Nuitee
H
Herliinda • family_with_children • us
10
2026-08-03 • via Nuitee
W
Walter E. • solo_traveller • us
10
Cons:

The bed it could have had better support way too soft

2026-07-17 • via Nuitee
H
Hart • couple • us
6
Cons:

There was a lot of noise with people running in the halls and slamming doirs

2026-07-16 • via Nuitee
D
Dimitra • couple • us
8
2026-07-13 • via Nuitee
H
Hart • family_with_children • us
3
Wish we booked somewhere else
Pros:

The breakfast was fairly good

Cons:

We didn't get the room that we paid for.
We didn't receive a refund for the lesser room.
The attendant at the desk was very rude to my wife during check in. Once we gave in to the bad situation he did play nice.
Our towels were either used or not properly washed.
The room had damage to the walls (looked like water damage).
The sofa bed didn't have sheets on it.
(Not to do with the hotel or staff) There was a family on the floor that let their kids run wild at all hours and kept waking us up (including our one year old).

2026-07-13 • via Nuitee
P
Paola • couple • us
10
Clean and comfortable
Pros:

Very clean

2026-07-07 • via Nuitee
D
Dayontae • solo_traveller • us
1
2026-07-05 • via Nuitee
S
Stacy • couple • us
5
They breakfast was good and the room being cleaned and beds made were great
Pros:

The price

Cons:

They had no towels it was flys in the pool towel drop bin.

2026-07-04 • via Nuitee
T
Teresa • solo_traveller • us
10
Pros:

Very clean ! The stay was comfortable as well.

2026-06-29 • via Nuitee
J
Jones • solo_traveller • us
10
Pros:

Everything

Cons:

Nothing

2026-06-26 • via Nuitee