GreenTree Hotel Phoenix West

Hotels
7.9 (1963 reviews)
1500 N. 51st Avenue , Phoenix , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Nightclub
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Good amenities
Cons:
Cleanliness issues
Noisy environment

Categories

Cleanliness
6.86
Numerous mentions of dirtiness and mold issues in rooms.
Service
8.83
Friendly staff noted in several reviews.
Location
7.87
Convenient location but noted noise issues from highways.
Room Quality
7.32
Mixed feedback about room comfort and upkeep.
Amenities
8.35
Includes nice features like a pool and breakfast.
Value for Money
7.81
Some guests felt they could find better value elsewhere.
Food and Beverage
7.36
Breakfast options were generally seen as lacking.
Overall Experience
8.83
Guests had enjoyable experiences despite some negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 14:11

Property Description

Luxurious Accommodation with Top-Notch Amenities

Outdoor Pool and Hot Tub: Relax and unwind in our outdoor swimming pool and hot tub, perfect for a refreshing dip or a soothing soak.

Coyote Grill Restaurant and Pit Stop Sports Bar: Indulge in delicious Southwestern-style cuisine at our on-site restaurant, and catch the game while enjoying bar fare at our sports bar.

Convenient Location: Just a short distance from Phoenix Sky Harbor International Airport, our hotel provides easy access to nearby attractions like the Arizona Capitol Museum and Grand Canyon University.

Experience the perfect blend of comfort and convenience at GreenTree Hotel Phoenix West. Book now for an unforgettable stay!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHX

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

7.9
Based on 1963 reviews
Cleanliness: 6.86
Service: 8.83
Location: 7.87
Room Quality: 7.32
Amenities: 8.35
Value for Money: 7.81
Food and Beverage: 7.36
Overall Experience: 8.83
J
Julia • solo_traveller • es
2
Front desk was not helpful or considerate, poor service, overpriced
Pros:

The security guard helped me to my room and checking the keys to a room that don’t work (I had to switch) after the keys didn’t work 3 times and I had to go back and forth .

Cons:

I came to the hotel at 1:30am after I had my passport stolen and wallet, and could not board a flight. I had called the front desk agent at midnight confirming that my partner could pay for my hotel with his credit card and that it would be okay to check in with a credit card authorization. So I checked the whole rental car and circled back to a few places before arriving at 1:30am.

The front desk lady, DJ, could not find the authorization form through her webpage. Once she found it, she then asked my boyfriend to fill it out, took a long time processing it, then asked me to contact him again to send a picture of the card and his drivers license. He lives in Ontario, and he was already sleeping. Then later, asked him to write his address in full and resend it. By this time, I checked in two hours later at 3:30am. Hookers literally were checking in before me, as I waited in the lobby (which the uber driver warned me about the neighbourhood while dropping me off).

The room she checked me in to, had a fault lock system. I went back and forth three times exhausted as the front desk lady told me I probably demagnetised the card. In the end, the security guard came up with the master key, confirmed it wouldn’t open, and she switched me to another room. I slept on top of the sheets as it looked sketchy, and you could hear the traffic outside as there was space in the window.

Overall, not worth paying $350 CAD. I used to work front desk, and this was the worst service I have ever experienced.

2026-04-17 • via Nuitee
O
Olga • family_with_children • us
6
Room bit to dark, needed all the lights working
Cons:

Some light bulbs were burned out on the side of the beds

2026-04-17 • via Nuitee
N
Norma • couple • us
8
Okay for one night. Still has the old twenties atmosphere. Has not been updated.
Pros:

Its location to the freeway system and vicinity to restaurants.

Cons:

Location very near distressed apartment complexes.

2026-04-16 • via Nuitee
H
Heather • couple • us
2
Fine but Construction would have been nice to know about
Pros:

Very clean, nice staff, huge bed.

Cons:

No one told us there would be construction in the room down the hall from us starting at 7:30 in the morning. Banging with hammers, using a drill, overall the most unpleasant way to wake up after checking in around 2am from a concert, picked this hotel because of a decent price and nice reviews but some where on the website there should be a warning about the construction taking place.

2026-04-15 • via Nuitee
R
robert • solo_traveller • us
8
Pros:

Decent location
Our two parties had rooms nextdoor to each other as we'd requested

Cons:

On Friday night the entire area around the hotel lost power.
We were on the fourth floor and went down to the stairwell to exit and there were no emergency lights in the stairwell. We had to get to and open the entrance to the floors below to have enough light for the others to see well enough to go down the stairs.
The stairwells MUST be illuminated with emergency lights when the hotel loses power.

2026-04-12 • via Nuitee
K
Kimberly • solo_traveller • us
10
Peaceful, cost effective, clean and best bed ever, great breakfast!!!
Pros:

I felt comfortable coming in and out of the property during the day and coming in after sun down. I was alone and felt completely comfortable. I would stay there again if I need to. My bed was wonderful. The bathroom had a vent in it and I truly appreciated that small detail. It was quiet at night and I slept well.

Cons:

The location was close to the business I had to take care of and family. The property was perfect for my needs.

2026-04-09 • via Nuitee
R
Rowlette • family_with_children • us
4
The hotel was fine enough. The outside of the hotel had a lot of homeless hanging around which made us feel unsafe walki
Pros:

The staff was friendly

Cons:

The property was not very clean or well maintained. Our room had a smell of urine and it was pretty dirty on the walls and floors

2026-04-08 • via Nuitee
E
Eioleen • extended_group • us
10
On the spot stay
Pros:

The breakfast was pretty good versus other places ive stayed that offered the same but delivered less than.
The manager lilliana i hope I got that right was amazing, she went above and beyond for me. There was an issue with booking.com and she stayed on my side and gave me a room until things got figured out. I would stay again just because of her alone. The pool was a little outdated but it was good.

Cons:

Nothing

2026-04-08 • via Nuitee
N
NKRoy • family_with_children • us
8
Decent
Pros:

Friendly staff

Cons:

Noisy fan in bathroom. Wet carpet smell in room. Conditioner wouldn't work in shower. No cream cheese for bagels. Not a safe place after dark. No plug by bed.

2026-04-06 • via Nuitee
E
Efrain • couple • us
8
It was decent.
Pros:

The room was clean and the staff was friendly.

Cons:

They assigned a handicap room.

2026-04-06 • via Nuitee
E
Erik • couple • us
8
2026-04-01 • via Nuitee
J
Jarvis • family_with_children • us
10
2026-04-01 • via Nuitee
A
Alma • extended_group • us
10
2026-03-30 • via Nuitee
E
Eli • solo_traveller • us
8
Always a good stay overall
Pros:

Comfortable beds
Clean

Cons:

Been staying for yrs policy check in changed but not so bad that I wouldn’t come back
Honor frequent customers

2026-03-30 • via Nuitee
A
Alma • couple • us
10
2026-03-30 • via Nuitee
B
Bennie • family_with_children • us
9
2026-03-29 • via Nuitee
J
Juan • family_with_children • us
8
2026-03-28 • via Nuitee
K
Kimberly • couple • us
10
I like the price and location
Pros:

Stores was convenience around the property

Cons:

No complaints

2026-03-28 • via Nuitee
S
Savage • family_with_children • us
8
Pros:

Staff was very friendly and helpful.

Cons:

The view.

2026-03-26 • via Nuitee
V
Victor • family_with_children • us
8
2026-03-25 • via Nuitee