Bay Gardens Hotel

Hotels
7.5 (615 reviews)
Castries P.O. Box 1892, St Lucia , Gros Islet , lc

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location (close to sea and shopping)
Friendly, polite and helpful staff
Clean/relaxing pool area and on-site entertainment (karaoke)
Some guests reported good breakfasts
Staff member(s) able to resolve booking/room mix-ups quickly
Cons:
Hot water issues and at least one report of brown water
Slow front desk response and long waits for requests (towels, breakfast service)
Noise from main road and bar; poor sound insulation for some rooms
Small or unexpectedly small rooms and some maintenance problems
Limited bathroom amenities and a very small gym

Categories

Cleanliness
6
Mixed cleanliness reports: pool described as clean but an instance of brown water and plumbing issues was reported, lowering confidence in consistency.
Service
8.5
Staff are frequently praised as friendly and helpful; several guests called out good, polite service and a staff member by name. However, there are repeated complaints about slow responses (long waits for towels, slow front desk, delays resolving hot water issues).
Location
9.5
Location repeatedly praised (close to sea, shopping, well placed). Major strength for many guests, though proximity to the main road/bar caused noise for some rooms.
Room Quality
6
Multiple complaints about room size, noise (road and bar), light leaking through door-top glass, AC odor, missing extractor fan and some maintenance issues—room quality is inconsistent and often a pain point.
Amenities
8
Pools and on-site entertainment (e.g., karaoke) are highlights and create a pleasant atmosphere. Downsides include a very small gym and limited bathroom amenities in some rooms.
Value for Money
7.5
Not widely discussed explicitly; assigned target overall rating. Given the mix of strong location/amenities and some service/room problems, this represents a neutral value assessment.
Food and Beverage
7.5
Mixed feedback on breakfast: some guests found it delicious, others found it disappointing and noted slow/disorganized service and occasional long waits for replenishment.
Overall Experience
7
Overall mixed experience: several guests loved the location, pools and friendly staff, while others encountered significant problems (hot/brown water, slow service, noise, maintenance) that lowered their stay quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 17:52

Property Description

Tropical Getaway at Bay Gardens Hotel

Luxurious Amenities: Enjoy 2 outdoor pools, free Wi-Fi, and rooms with balconies or terraces at Bay Gardens Hotel. Indulge in delicious dining options at the on-site restaurant and unwind at the pool-side Cinnamon Bar.

Relaxation and Entertainment: Pamper yourself at the luxurious spa at Bay Gardens Beach Resort and Spa, with a complimentary shuttle included. Join the weekly Manager's Cocktail party for complimentary rum punch, snacks, and live entertainment.

Convenient Location: Located in Rodney Bay, with a free shuttle to Reduit Beach and just a short drive from the airport, Bay Gardens Hotel offers convenience and comfort. Experience the best of St. Lucia at this tropical paradise.

Book your stay at Bay Gardens Hotel now for an unforgettable getaway!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: UVF

Location

Guest Reviews

7.5
Based on 615 reviews
Cleanliness: 6
Service: 8.5
Location: 9.5
Room Quality: 6
Amenities: 8
Value for Money: 7.5
Food and Beverage: 7.5
Overall Experience: 7
N
NATHALIE • couple • fr
10
Super
Pros:

Tout

Cons:

Rien

2026-09-06 • via Nuitee
P
Pascal • family_with_children • mq
5
2026-08-31 • via Nuitee
C
Christelle • solo_traveller • fr
10
Séjour très agréable
Pros:

La chambre est spacieuse et le lit très confortable.
Il y a vraiment de la place pour ranger ses divers effets personnels.
J'ai apprécié la propreté des lieux

2026-08-30 • via Nuitee
F
FEVAL • solo_traveller • fr
7
2026-08-29 • via Nuitee
F
Fabienne • couple • fr
10
đź‘Ť
Pros:

Parfait

Cons:

RAS

2026-08-27 • via Nuitee
S
Sharlene • family_with_children • tc
10
It was a great stay. Great room, amazing staff, perfect location. I will definitely stay again!
Pros:

I enjoyed the comfortable room and the food was amazing. The location was perfect. The property was clean and beautiful and all the staff were very welcoming.

Cons:

The slow service of the restaurant servers.

2026-08-27 • via Nuitee
G
Gladys • couple • gp
7
Nous avons passé un moment agréable
Pros:

Nous avons appréciés l'emplacement de l'hôtel et la gentillesse du personnel.
L'hôtel propose des services avec bus et taxis qui est très appréciables.
Je recommande cet hĂ´tel.

Cons:

Petit problème de compréhension par moment par rapport à la barrière de la langue.

2026-08-26 • via Nuitee
P
Pascal • family_with_children • mq
5
2026-08-23 • via Nuitee
L
laurenz • solo_traveller • at
3
2026-08-20 • via Nuitee
J
Jackie • couple • bb
10
The hotel was exactly the way it was showed cased in the booking and that along made my stay comfort
Pros:

I got a bit of the culture food when it came to breakfast it was not limited to only the traditional egs

Cons:

I really don't have any complaints

2026-08-10 • via Nuitee
C
Cindy • family_with_children • mq
8
beau sejour
Pros:

nous avions le choix pour le petit déjeuner. lieu tranquille piscine propre. hôtel bien placé.

Cons:

vu sur la route de notre chambre.

2026-08-05 • via Nuitee
M
Michel • couple • gb
7
2026-07-23 • via Nuitee
M
Matthys • couple • za
8
2026-07-20 • via Nuitee
Y
yann • solo_traveller • mq
7
Pros:

L'emplacement
Le personnel

Cons:

Manque eau chaude dans douche

2026-07-05 • via Nuitee
V
Vinner • family_with_children • lc
5
2026-07-01 • via Nuitee
D
dyedye • solo_traveller • tt
10
2026-06-28 • via Nuitee
G
GERMAIN • solo_traveller • mq
9
2026-06-20 • via Nuitee
A
Axel • family_with_children • fr
8
Pros:

Son emplacement, la gentillesse du personnel

Cons:

Certains équipements mériteraient un rafraîchissement, l’isolation sonore n’est pas top

2026-06-18 • via Nuitee
M
Magella • solo_traveller • lc
8
I always enjoy my time at the hotel. I will not trade it for any other.
Pros:

I did not stay for the breakfast but from my past experience it very delicious.

2026-06-12 • via Nuitee
G
GUADELOUPE • solo_traveller • gp
8
2026-06-12 • via Nuitee