Makati Shangri-La, Manila

Hotels
•
Shangri-La Group
9 (1442 reviews)
Ayala Avenue corner Makati Avenue , Manila , ph
+63 2 8813 8888

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Cleanliness
Service
Location
Food Quality
Cons:
Deposit requirement
Aging rooms

Categories

Cleanliness
9.33
Very clean and good facilities plus friendly customer staff.
Service
9.3
The staff were attentive and gracious, accommodating requests well.
Location
9.34
Excellent location for watching the fireworks and near amenities.
Room Quality
8.29
Rooms need a major makeover as it's showing its age.
Amenities
8.82
Good fitness facilities and club service, but minor suggestions for improvements.
Value for Money
8.78
Breakfast free only for direct booking; otherwise good value overall.
Food and Beverage
8.83
Breakfast was good but crowded; overall food quality is high.
Overall Experience
9.3
A memorable stay with impressive views and great service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 14:19

Property Description

Luxurious Accommodation and Convenient Location
Experience the epitome of luxury at Makati Shangri-La Manila, strategically situated in the heart of Ayala Centre. Indulge in city views from well-appointed rooms featuring modern amenities like a 55-inch flat-screen TV and plush bedding.

World-Class Facilities for Relaxation and Leisure
Unwind in style at the outdoor pool or stay active at the Health Club with a fitness centre and tennis courts. For business travelers, the well-equipped business centre offers a full range of services to cater to your professional needs.

Culinary Delights and Fine Dining
Savor exquisite dining experiences at renowned restaurants like Shang Palace and Sage Grill, where Chinese delicacies and international dishes are served with flair. Elevate your stay with exceptional service and gastronomic delights at Makati Shangri-La Manila.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MNL

Location

Guest Reviews

9
Based on 1442 reviews
Cleanliness: 9.33
Service: 9.3
Location: 9.34
Room Quality: 8.29
Amenities: 8.82
Value for Money: 8.78
Food and Beverage: 8.83
Overall Experience: 9.3
J
Janet • couple • us
10
Great Place to unwind and family time.
Pros:

Location & staff.

2026-09-10 • via Nuitee
J
Jose • couple • ph
9
2026-09-10 • via Nuitee
H
Hans • solo_traveller • nl
8
2026-09-09 • via Nuitee
Y
YAHYA • couple • sa
10
2026-09-09 • via Nuitee
F
flarena • solo_traveller • es
9
Pros:

Zonas comunes y amabilidad del personal

Cons:

Muebles viejos y servicio del desayuno extremadamente lento

2026-09-08 • via Nuitee
S
Sullu • extended_group • us
5
If u can afford it
Pros:

Great

Cons:

Too much charges incessant

2026-09-08 • via Nuitee
J
Jonald • family_with_children • ph
10
2026-09-08 • via Nuitee
E
Elena • solo_traveller • ie
10
Pros:

Helpful and very attentive staff
Excellent and safe location
Great gym and restaurants choice

2026-09-07 • via Nuitee
G
Gagik • couple • be
10
2026-09-07 • via Nuitee
S
Sean • solo_traveller • au
9
2026-09-07 • via Nuitee
D
Darrianne • family_with_children • ph
4
We had the worst hotel experience. Very unsanitary and I wouldn’t recommend it if you are staying with an infant
Pros:

I liked that the hotel has so many malls and restaurants around

Cons:

The service was very disappointing. We requested a crib for my 10-month old baby and what they gave us was obviously not cleaned or washed properly because the beddings of the crib had a strong cat urine smell. We reported it and it seemed they didn’t even looked into it they just provided a replacement crib and it took 2 hours so it arrived around 12 midnight. The worst part was that it’s very dusty. We reported it the next day since it was late already and again, they replaced it with another dusty crib. Aside from this, the bathtub still had some hair and dirt in it so we didn’t use it.

2026-09-06 • via Nuitee
T
Ty • solo_traveller • us
10
2026-09-06 • via Nuitee
T
Ty • solo_traveller • us
10
2026-09-06 • via Nuitee
R
Russell • couple • au
1
terrible
Pros:

view

Cons:

**Run-down, poorly managed and nowhere near a five-star standard**

Let’s be honest: this hotel is old, dated and falling apart. It is trading on its name and reputation, but the reality does not match either.

The room had a pleasant view, but that was the only genuinely good thing about it. The refrigerator made such a horrible noise that we had to complain and have it replaced. The air conditioning did not work properly and produced an unpleasant smell. The room had received only a superficial clean and was nowhere near the standard expected of a supposedly high-quality hotel.

Room service was extremely slow. When the food finally arrived, it was bland, poorly presented and nothing like proper hotel-standard food.

Breakfast was just as bad. The eggs and omelettes appeared to have been cooked well in advance, were poorly prepared and were not being kept at the correct temperature. Worse still, after eating the omelette, I subsequently became ill with food poisoning. This turned an already unacceptable breakfast into a genuine health issue.

The restaurant was the worst part of the experience. It looked tired and was physically deteriorating. The waitresses were inattentive, repeatedly ignored us and seemed more interested in talking among themselves than serving paying guests. The food was so bad that I sent it back. There is no polite way to describe it—it was unacceptable.

The hotel was also constantly noisy, with people arriving and departing throughout the night. It felt like an overnight transit stop rather than a quality international hotel.

Compared with the excellent standards we have experienced in Hong Kong and Shanghai, this hotel was an embarrassment. It requires a complete refurbishment, properly trained staff, competent management and a serious overhaul of its food service.

This was not a minor disappointment. It was a thoroughly poor hotel experience, and I would not recommend staying or dining here in its present condition.

2026-09-04 • via Nuitee
T
Tupas • solo_traveller • gb
10
Pros:

Very close to the best malls. Facilities are exceptional and the staff as well. Overall I'm happy.

Cons:

None

2026-09-03 • via Nuitee
M
Michael • couple • pg
9
Overall, we enjoyed our stay and were made to feel welcome by all staff
Pros:

Staff were friendly and helpful
Breakfast was great

Cons:

Cost was high for room
Laundry cost excessive

2026-09-02 • via Nuitee
J
Jiovanni • couple • se
10
2026-09-01 • via Nuitee
T
Toni • couple • us
10
fabulous and exceptional stay.
Pros:

everything..makati shangrila is exceptional in all level..customer service equals the beauty and the prestige of the hotel .

Cons:

not applicable because never experienced negativity during the stay.

2026-08-31 • via Nuitee
N
Nori • solo_traveller • jp
9
Pros:

施設全体が清潔感があり、スタッフの皆さんが親切だった

Cons:

要望として、空気清浄器があればよかった

2026-08-30 • via Nuitee
M
Ma. Anita • family_with_children • ph
9
Quite satisfied with the hotel and staff services.
Pros:

Friendly and courteous staff like Bryan, AJ and Marc.

Cons:

It takes several minutes for the sink and shower water to become hot. Bed and pillows are not as comfy as in other hotels.

2026-08-30 • via Nuitee