Makati Shangri-La Hotel and Resort Incorporated

Hotels
•
Shangri-La Group
9 (1359 reviews)
Ayala Avenue corner Makati Avenue , Manila , ph

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Cleanliness
Service
Location
Food Quality
Cons:
Deposit requirement
Aging rooms

Categories

Cleanliness
9.33
Very clean and good facilities plus friendly customer staff.
Service
9.3
The staff were attentive and gracious, accommodating requests well.
Location
9.34
Excellent location for watching the fireworks and near amenities.
Room Quality
8.29
Rooms need a major makeover as it's showing its age.
Amenities
8.82
Good fitness facilities and club service, but minor suggestions for improvements.
Value for Money
8.78
Breakfast free only for direct booking; otherwise good value overall.
Food and Beverage
8.83
Breakfast was good but crowded; overall food quality is high.
Overall Experience
9.3
A memorable stay with impressive views and great service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 14:19

Property Description

Luxurious Accommodation and Convenient Location
Experience the epitome of luxury at Makati Shangri-La Manila, strategically situated in the heart of Ayala Centre. Indulge in city views from well-appointed rooms featuring modern amenities like a 55-inch flat-screen TV and plush bedding.

World-Class Facilities for Relaxation and Leisure
Unwind in style at the outdoor pool or stay active at the Health Club with a fitness centre and tennis courts. For business travelers, the well-equipped business centre offers a full range of services to cater to your professional needs.

Culinary Delights and Fine Dining
Savor exquisite dining experiences at renowned restaurants like Shang Palace and Sage Grill, where Chinese delicacies and international dishes are served with flair. Elevate your stay with exceptional service and gastronomic delights at Makati Shangri-La Manila.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MNL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People 12 years old and over stay for ₱ 2,206.80 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

Location

Guest Reviews

9
Based on 1359 reviews
Cleanliness: 9.33
Service: 9.3
Location: 9.34
Room Quality: 8.29
Amenities: 8.82
Value for Money: 8.78
Food and Beverage: 8.83
Overall Experience: 9.3
M
Mariette • couple • sg
10
A truly memorable stay, thanks to the genuine care and excellent service of the Shangri-La team!
Pros:

We had a wonderful stay at Shangri-La. When the staff found out it was my mother’s 85th birthday, they surprised us with a cake and balloons in our room, which was such a thoughtful touch.

The reception team was also very accommodating and arranged a room closer to the lift, making it much more convenient for my elderly mother. Excellent service and genuine hospitality. Thank you for making our stay so memorable!

Cons:

None

2026-06-21 • via Nuitee
B
Brett • solo_traveller • au
9
2026-06-20 • via Nuitee
S
Sarah • family_with_children • us
9
2026-06-19 • via Nuitee
A
Ariel • couple • ca
10
It is a stay to remember !!!
Pros:

It is a very romantic elegant view and experienced !!!

Cons:

Nothing..

2026-06-18 • via Nuitee
H
Humphrey • couple • us
10
2026-06-18 • via Nuitee
S
SIMON • couple • au
8
Very nice hotel. We will stay here again.
Pros:

A very nice hotel. We very much enjoyed staying here.

Cons:

I have absolutely no complaints.

2026-06-16 • via Nuitee
X
Xantee Nicole • couple • ph
10
2026-06-15 • via Nuitee
X
xx.roku • solo_traveller • ae
10
2026-06-15 • via Nuitee
X
Xantee Nicole • extended_group • ph
10
2026-06-15 • via Nuitee
R
ryanntravels • Solo travel • Pasay, Metro Manila, Luzon
8
More on attention to detail
Pros:

I would like to share my experience during my dining at the Lobby Lounge and I hope this could help and be noted for everyones convenience. As someone who's keen into detail and always looking forward through excellent service, my experience overall if I could rate would be an 7/10. One thing is because I think there's still could be improve not just the way the staff are being accommodated but I also being mindful to every detail for example, the table clothing placed in my table was a bit crumpled and close to being discarded from the loose edges and has a little stains. The lap napkins has portions of like food debris as well that I think been used already which is a bit unhygienic to see for someone who has OCD.

These examples are something that a 5-star hotel is not A SHOULD HAVE from every corner of its level. But, on the other side, I am very thankful that everyone was very attentive when I raised my concern especially Ms. Kim, the supervisor on duty that night. She took my issues seriously and even note that everything will be handled carefully and even insist in offering me complimentary drink which I really appreciated. I really commend Ms. Kim and the lady casher (which I regret to get the name), for showing great empathy that makes every lapses during my dinner go away.

The coffee was great choose, Kim. Thank you!

- Ryan

2026-06-11 • via Tripadvisor
J
Joan Ash • solo_traveller • us
9
Pros:

All is good, the people are wonderful, Bars are all clean etc.

Cons:

The food my entire family got diarrhea sick and my self very sick till checked out. I was going to address out issue but I was so sick to deal with it.

2026-06-11 • via Nuitee
J
JQ • extended_group • us
10
Always a five star hotel.
Pros:

No bfast. Safe area. Close to everything.
I love

Cons:

I love all.

2026-06-11 • via Nuitee
S
Santanu • couple • in
9
2026-06-11 • via Nuitee
S
Santanu • couple • in
9
2026-06-11 • via Nuitee
E
Elena • solo_traveller • ie
10
Pros:

Always a pleasure staying in this hotel, couldn't fault anything. Comfortable rooms, most attentive staff, lovely restaurants and a very safe area to walk around.

2026-06-11 • via Nuitee
R
Rath • couple • ph
9
2026-06-10 • via Nuitee
I
Ivan Jorge • extended_group • gb
10
2026-06-10 • via Nuitee
D
Douglas • couple • au
10
2026-06-10 • via Nuitee
A
Alan • solo_traveller • au
10
Pros:

Every thing

2026-06-08 • via Nuitee
M
Mathilde • couple • gr
9
2026-06-08 • via Nuitee