Makati Shangri-La Hotel and Resort Incorporated

Hotels
•
Shangri-La Group
9 (1327 reviews)
Ayala Avenue corner Makati Avenue , Manila , ph

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Cleanliness
Service
Location
Food Quality
Cons:
Deposit requirement
Aging rooms

Categories

Cleanliness
9.33
Very clean and good facilities plus friendly customer staff.
Service
9.3
The staff were attentive and gracious, accommodating requests well.
Location
9.34
Excellent location for watching the fireworks and near amenities.
Room Quality
8.29
Rooms need a major makeover as it's showing its age.
Amenities
8.82
Good fitness facilities and club service, but minor suggestions for improvements.
Value for Money
8.78
Breakfast free only for direct booking; otherwise good value overall.
Food and Beverage
8.83
Breakfast was good but crowded; overall food quality is high.
Overall Experience
9.3
A memorable stay with impressive views and great service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 14:19

Property Description

Luxurious Accommodation and Convenient Location
Experience the epitome of luxury at Makati Shangri-La Manila, strategically situated in the heart of Ayala Centre. Indulge in city views from well-appointed rooms featuring modern amenities like a 55-inch flat-screen TV and plush bedding.

World-Class Facilities for Relaxation and Leisure
Unwind in style at the outdoor pool or stay active at the Health Club with a fitness centre and tennis courts. For business travelers, the well-equipped business centre offers a full range of services to cater to your professional needs.

Culinary Delights and Fine Dining
Savor exquisite dining experiences at renowned restaurants like Shang Palace and Sage Grill, where Chinese delicacies and international dishes are served with flair. Elevate your stay with exceptional service and gastronomic delights at Makati Shangri-La Manila.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MNL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People 12 years old and over stay for ₱ 2,206.80 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

Location

Guest Reviews

9
Based on 1327 reviews
Cleanliness: 9.33
Service: 9.3
Location: 9.34
Room Quality: 8.29
Amenities: 8.82
Value for Money: 8.78
Food and Beverage: 8.83
Overall Experience: 9.3
R
Rimoun • couple • ae
10
2026-05-16 • via Nuitee
J
John M • solo_traveller • tr
8
Pros:

Excellent staff and ambiance

Cons:

Room service

2026-05-13 • via Nuitee
A
adriano • couple • it
9
Pros:

Accoglienza colazione

Cons:

Moquette in camera

2026-05-12 • via Nuitee
M
Maria Diorella • couple • ca
10
Excellent customer service!!!
Pros:

Thw location is awesome!

Cons:

Some of the fixtures in the room is old and needs to be updates

2026-05-10 • via Nuitee
H
Humberto • solo_traveller • fr
8
2026-05-10 • via Nuitee
V
Veronica • extended_group • ph
4
Disappointing stay overall and far below the standard expected from a premium hotel, especially for a special family occ
Pros:

The suite itself was spacious and comfortable. The staff tried their best to assist, especially during checkout when we raised our concerns. They offered a late checkout extension and arranged for nurses to see us.

Cons:

We booked a Deluxe Suite to celebrate Mother’s Day, so the experience was disappointing overall.

We spent most of the afternoon and evening at the Horizon Club lounge, from afternoon tea to cocktails. Afterwards, my mother started feeling unwell and unusually cold, to the point that we had to turn off the air conditioning completely before sleeping. I also woke up with a stuffy nose and dry throat, which may have been due to the room air conditioning.

After breakfast the next morning, my mother experienced diarrhea and I had an upset stomach. Breakfast at Circles around 9 AM was underwhelming. Several dishes, including the miso soup, were not hot enough to consume properly, and even basic items like the omelette were disappointing. Some staff also appeared disengaged and inattentive.

Before checkout, I also found a cockroach inside the dresser while changing.

I raised these concerns during checkout. The hotel offered to extend our stay for a few more hours, but we chose to proceed with checkout because we simply wanted to go home after the experience. Nurses were also sent to see us, although it did not meaningfully help the situation.

A few hours after checkout, I checked my card charges and noticed that the amounts charged did not match the final bill presented to us, including an additional unexplained charge. When I called Horizon Club, the staff who answered could not clarify the discrepancy immediately and said they needed to check with finance. This added further frustration to an already disappointing stay.

Overall, the stay felt far below the standard I remember from Makati Shangri-La years ago. The staff seemed to try their best, but the overall execution and experience fell short.

2026-05-10 • via Nuitee
M
moshe • couple • il
9
2026-05-09 • via Nuitee
C
Charl • family_with_children • sa
10
2026-05-09 • via Nuitee
S
satyanand • extended_group • in
10
Awesome & Perfect
Pros:

Huge spread of breakfast. Good options for vegans and vegetarians. taste was also awesome.

Cons:

Not sure

2026-05-08 • via Nuitee
R
Rahimi • couple • au
7
Great hospitality location and staff but old and smelly rooms
Pros:

Great staff great location but building and rooms are old. It’s understandable, it’s an old building

Cons:

Rooms are old and a bit smelly

2026-05-06 • via Nuitee
E
Elisa • couple • gb
10
Luxury, Comfort and Outstanding Hospitality in Manila
Pros:

A truly exceptional stay.
From the moment you arrive, everything feels perfectly curated down to the smallest detail. The atmosphere is elegant yet welcoming, creating a genuine sense of comfort and luxury throughout the entire experience.

The service is outstanding, warm, attentive, professional, and always delivered with a smile. Every member of staff makes you feel genuinely cared for, and the level of hospitality is among the best I have experienced.

The room was simply splendid, beautifully designed with breathtaking views over the city.
The pool area is wonderful: peaceful, stylish, impeccably maintained.

I honestly loved every minute spent there. A refined and memorable hotel experience that made my stay in Manila truly special.

Cons:

The only small aspect that could be improved was the breakfast pastry selection. While the variety was good overall, the sweet options did not feel freshly baked. Personally, I would have appreciated fresh croissants and homemade-style cakes rather than industrial pastries or pre-baked confectionery. Aside from this minor detail, the experience was truly excellent.

2026-05-06 • via Nuitee
E
Eyal • solo_traveller • il
8
2026-05-05 • via Nuitee
G
Gabriella • couple • gb
10
2026-05-04 • via Nuitee
M
Max • couple • gb
10
Pros:

Excellent location, delicious food and very friendly staff

2026-05-04 • via Nuitee
P
Penny • extended_group • ie
10
Amazing, I would highly recommend
Pros:

Staying at Shanghai La in Makati felt less like a standard hotel stay and more like settling into a comfortable home base right in the heart of the city. It’s the kind of place that quietly makes your trip better without trying too hard.

After a day out exploring, coming back to a cool, clean, and spacious room was such a relief. The beds are genuinely comfortable, the space is well-kept, and everything you need is right there, simple, but thoughtfully done. It’s easy to unwind here, whether you’re crashing after a long day or just enjoying a slow morning.

What really stands out is the warmth of the service. The staff are friendly in a natural, unforced way, always ready to help, quick with a smile, and attentive without being overbearing. It adds a personal touch that makes you feel welcome rather than just checked in.

The location is perfect for a holiday stay too. You’re right in Makati, close to great food spots, shopping, and plenty to explore, so you’re never far from the action.

All in all, Shanghai La is one of those places that makes travel feel easy and enjoyable. It’s not about luxury for the sake of it, it’s about comfort, convenience, and a genuinely pleasant stay you’ll remember fondly.

Cons:

Nothing

2026-05-04 • via Nuitee
M
McLeod • couple • au
9
Great place to stay
Pros:

Staff were very lovely in all areas. Breakfast was outstanding and tables cleaned regularly. Beds were comfy and rooms were large.

2026-05-02 • via Nuitee
E
Emmy Nel • solo_traveller • ph
8
2026-05-01 • via Nuitee
B
BASIL • solo_traveller • sa
10
2026-04-30 • via Nuitee
W
Wendy • couple • ca
10
Cons:

A bit expensive but beautiful.

2026-04-27 • via Nuitee
K
Kevin • family_with_children • ch
9
Pros:

Lage absolut top, das Hotel ist etwas in die Jahre gekommen was aber nicht den Service beeinflusst

2026-04-25 • via Nuitee