DoubleTree by Hilton San Antonio Downtown

Hotels
•
Doubletree by Hilton
8 (1324 reviews)
502 W. Cesar E. Chavez , San Antonio , us

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Children allowed
Pets allowed

Facilities

Free beach shuttle
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Location
Cleanliness
Service
Room Quality
Cons:
High Parking Fees
Food Options

Categories

Cleanliness
7.5
Several mentions of cleanliness issues, particularly old carpets and humid odors.
Service
9
Positive comments on staff friendliness and attentive service.
Location
9
Positive remarks on convenient location and access to attractions.
Room Quality
8.5
Rooms were generally clean, but some issues noted with amenities and maintenance.
Amenities
8
Amenities mentioned were clean but lacked essentials like a microwave; parking fees were a negative.
Value for Money
7
High parking fees and mixed feelings about overall value.
Food and Beverage
6.5
No breakfast included and some negative comments regarding food options.
Overall Experience
8.5
Most guests had a good experience, with some issues but overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 16:18

Property Description

Central Location near San Antonio River Walk
Experience the heart of San Antonio at Doubletree Hotel Downtown. Enjoy on-site dining at Ventana's Bistro and explore the nearby River Walk.

Comfortable Rooms with Convenient Amenities
Relax in guest rooms equipped with a coffee maker, work desk, and in-room movies. Everything you need for a comfortable stay.

Convenient Facilities and Services
Stay active at the fitness room, take advantage of room service, dry-cleaning, and baggage storage. Your convenience is our priority.

Ready to experience San Antonio in comfort and style? Book your stay at Doubletree Hotel San Antonio Downtown now!

Important information:

Please note carrying a weapon on hotel premises is prohibited and violators may be subject to arrest for criminal trespass under applicable law.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SAT

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and costs USD 9.95 per 24 hours.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 29 per day.

Location

Guest Reviews

8
Based on 1324 reviews
Cleanliness: 7.5
Service: 9
Location: 9
Room Quality: 8.5
Amenities: 8
Value for Money: 7
Food and Beverage: 6.5
Overall Experience: 8.5
Y
Yeisha • couple • us
10
2026-02-15 • via Nuitee
D
Destiny • couple • us
10
2026-02-09 • via Nuitee
R
RENE • couple • us
10
2026-01-21 • via Nuitee
G
Gerardo • couple • us
10
2026-01-20 • via Nuitee
K
Keyuntia • couple • us
3
2026-01-20 • via Nuitee
C
Calvin • couple • us
5
It was fine, you get what you pay for
Pros:

I liked how clean the hotel was, had a pool, nice lobby

Cons:

They didn’t have a room nearly two after hours after check-in hours. Check in time was 4PM and check out is 11AM! You would think that with the time the hotel makes people leave, they’d have rooms all cleaned up.

2026-01-20 • via Nuitee
B
Blanca Berenice • solo_traveller • us
9
2026-01-19 • via Nuitee
S
Sezgin • family_with_children • us
5
I would not prefer and recommend this hotel at all. Dirty, outdated rooms and not welcoming staff.
Pros:

There is no specific thing to like at this hotel. Maybe pool at first floor with easy access.

Cons:

No welcoming front desk staff, outdated furnitures at the room, not nice scent rooms, very old looking place, very old looking and smelling floor carpet in the rooms and hallway. Hair on the pillows and bathroom.

2026-01-19 • via Nuitee
J
Johnathan • extended_group • us
5
2026-01-19 • via Nuitee
E
Emily • couple • us
5
2026-01-19 • via Nuitee
K
Kamry • family_with_children • us
4
2026-01-19 • via Nuitee
D
Douglas • couple • gb
8
Comfortable and relaxed
Pros:

Nice room great breakfast. The evening menu is quite expensive though including wine

Cons:

Too expensive in restaurant and safe didn't work properly in room 443.

2026-01-19 • via Nuitee
M
Magaly • extended_group • us
7
Receptionist did not correctly post payment causing a double charge and no one has been able to help
Pros:

Location

Cons:

Receptionist did not correctly post payment causing a double charge and no one has been able to help me. Saying I will have to wait until the end of the month to “possibly” receive my money back.

2026-01-19 • via Nuitee
J
Jhonny • family_with_children • us
4
No concuerda con fotos
Cons:

Me parece que el cuarto que me tocó estaba muy deteriorado o viejo no le servía el aire acondicionado el baño no me gusto mucho siento que está muy descuidado el hotel

2026-01-19 • via Nuitee
R
Robert • couple • us
10
We enjoyed the stay, all staff were awesome! It had
Pros:

Awesome Hospitality, Excellent, Professional, Location, Security….

Cons:

Enjoyed!!

2026-01-15 • via Nuitee
T
Tamala • extended_group • us
10
2026-01-15 • via Nuitee
E
Elsie • couple • us
10
2026-01-13 • via Nuitee
F
Fernando • family_with_children • mx
7
Good
Pros:

Good but I arrived with overhead baggage and my car does not fit in the parking lot, I had to park outside

Cons:

Kind of old

2026-01-11 • via Nuitee
A
Alexandra • couple • us
10
2026-01-09 • via Nuitee
B
Brenda • couple • us
10
2026-01-08 • via Nuitee