Mercure Napoli Centro Angioino

Hotels
•
Mercure
8 (1003 reviews)
Via Depretis 123 , Naples , IT
+39 081 491 0111

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
Terrace
Pets allowed
Lift / Elevator
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Review Highlights

Pros:
Excellent location (close to port and historic centre)
Helpful and friendly staff
Clean and comfortable rooms for many guests
Comfortable beds and some rooms are modern/spacious
Terrace / breakfast area with great views
Cons:
Some rooms/small bathrooms outdated or need refurbishment
Terrace bar/service often unavailable in evening
Bathroom issues (slippery shower tray, leaking shower, lack of bidet for some)
AC problems and noise from neighbours in some rooms
Occasional dirty balconies/overflow pipe problems

Categories

Cleanliness
7.5
Rooms are often described as very clean, but multiple mentions of a very dirty balcony, overflowing pipes getting guests wet, slippery shower tray and dated bathroom fixtures lower the score.
Service
9
Staff repeatedly praised as very nice, helpful and multilingual (mention of Diego); several guests highlight attentive reception and friendly service, though terrace bar service was sometimes absent.
Location
9
Consistently highlighted as excellent — extremely close to the port, historic centre and public transport; many guests cite location as a primary positive.
Room Quality
7.5
Mixed reports: some guests describe comfortable, modern and spacious rooms with good beds and balconies, while others report small, tired rooms, AC that didn’t work, noise from neighbours and bathroom issues.
Amenities
7.5
Amenities are present (terrace, kettle, balcony, TV) and the breakfast area/view is praised, but the terrace bar being closed some evenings, lack of crockery, and limited bathroom sets reduce the rating.
Value for Money
7.5
Several guests feel the hotel is somewhat expensive for what is offered (comments like 'tres cher' and price elevated during events), though others find it acceptable given the location and comfort.
Food and Beverage
7
Breakfast is described as average despite great views; issues include undrinkable coffee and terrace bar not serving drinks in the evening, leading to below-par F&B impressions.
Overall Experience
9
Overall stays are positive thanks to excellent location, helpful staff and generally comfortable rooms; isolated problems (bathrooms, AC, terrace service) reduce perfection but most guests would recommend or return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:07

Property Description

Panoramic Terrace with Castle View
Hotel Mercure offers a stunning panoramic terrace with views of Maschio Angioino castle, providing a picturesque backdrop for your stay in Naples.

Modern Rooms with Amenities
The rooms at Hotel Mercure Angioino Napoli Centro are elegantly decorated and equipped with modern amenities such as a flat-screen TV, coffee maker, and air conditioning for a comfortable stay.

Convenient Location and Easy Access
Located just a short walk from Molo Beverello Harbour and Expo Napoli Exhibition Centre, our hotel offers easy access to Naples's historical centre and various transportation options, including the nearby Municipio Metro and ferries to popular destinations like Ischia, Capri, and Sorrento. Book now for a memorable stay in Naples!

Important information:

When booking a Non-Refundable Rate, please note that the credit card used for the booking must be shown at check-in. Otherwise payment will be requested by another means, and the original card used for the booking will be re-credited.

If the name on the credit card used for the booking does not correspond to the guest staying at the property, a third-party authorization by the cardholder must be submitted at the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NAP

Location

Guest Reviews

8
Based on 1003 reviews
Cleanliness: 7.5
Service: 9
Location: 9
Room Quality: 7.5
Amenities: 7.5
Value for Money: 7.5
Food and Beverage: 7
Overall Experience: 9
R
Rocco • solo_traveller • it
9
2026-10-29 • via Nuitee
B
Bartłomiej • couple • pl
10
2026-10-25 • via Nuitee
J
Juan Jacobo • solo_traveller • co
10
2026-10-24 • via Nuitee
A
Andrei • couple • it
8
2026-10-23 • via Nuitee
C
Carlotta • family_with_children • it
2
Pros:

La terrazza

Cons:

La camera doppia, piccola, da ristrutturare con un balconcino molto sporco

2026-10-22 • via Nuitee
T
Teresa • couple • ie
9
Pros:

The staff were very nice and helpful. The rooms were very clean and the location was excellent.

Cons:

We got wet a few times standing outside from the overflow pipes.

2026-10-21 • via Nuitee
A
Adrian • couple • ch
7
2026-10-21 • via Nuitee
A
Alessandro • couple • it
10
Fantastico
Pros:

Posizione

Cons:

Nulla

2026-10-20 • via Nuitee
S
Sarrah • family_with_children • fr
3
Pros:

The location

Cons:

Very disappointed, the AC in the room didn't work properly, I could hear all my neighbors at night, I barely slept during the night..yes the location is good but at that price point I was expecting more from the hotel, it is very basic and probably need some refurbishment

2026-10-15 • via Nuitee
K
Karen • extended_group • au
9
Convenient, clean hotel.
Pros:

Was only here for a stopover for 1 night. Great position. Close to shops and the port which is a nicer part of Naples. Convenient for our needs.

Cons:

The terrace bar was not open the night we were here. Whilst we were able to access the area, no service or staff were available to have a drink. Disappointing as the hotel advertises the area as being open till 11.00pm. We had come back to the hotel to have a drink after dinner and this was a disappointing end to the night.

2026-10-13 • via Nuitee
W
Wouter • extended_group • nl
10
2026-10-12 • via Nuitee
M
Morten • couple • no
9
Very nice hotel staff! Breakfast was great👍
2026-10-12 • via Nuitee
M
Michel • family_with_children • fr
3
Tres cher pour de mauvaises prestations
Pros:

Situation

Cons:

Salle de bain petite desuete avec bidet , marche pour monter dans la douche , receveur de douche glissant

2026-10-11 • via Nuitee
I
Ilaria • solo_traveller • it
6
Buona posizione, ma comfort da migliorare
Pros:

Comoda la posizione. Gentile lo staff all'accoglienza.

Cons:

Non mi sono piaciute per nulla le lenzuola, sembravano scivolose e poco traspiranti. Il set in bagno era davvero misero. Non c'erano prese vicino al letto.

2026-10-09 • via Nuitee
Y
Yurij • couple • ru
10
Отличный отель.
Pros:

Отель вблизи основных достопримечательностец, завтрак с видом на замок! Персонал - просто ❤️❤️❤️

2026-10-07 • via Nuitee
O
Olive • solo_traveller • gb
10
Excellent stay - very comfortable
Pros:

Great location. The staff where very helpful and friendly. I only stayed one night but it was perfect for my needs. Very close to the port so easy to catch a ferry. The room was clean and comfortable.

Cons:

My only complaint is that even though there was a kettle available to make a tea or coffee there was no crockery just paper cups and the coffee I made was not drinkable.

2026-10-07 • via Nuitee
賢人 • solo_traveller • jp
9
2026-09-19 • via Nuitee
T
Tara • solo_traveller • au
10
Perfect stay and very central to the city and port
Pros:

Very clean and comfortable rooms , the aircon was strong and much needed after the heat outside

Cons:

It was perfect for our needs - the views from the breakfast area are fantastic though the breakfast was average . Would be good to open that area for dinner or at least drinks in the evening

2026-09-15 • via Nuitee
G
Gérald • extended_group • fr
10
2026-09-12 • via Nuitee
C
Christopher • solo_traveller • gb
9
Lovely hotel, very comfortable and conveniently situated
Pros:

bed was so comfortable - bathroom ideal and was nice to have two balconies (I had to dry discreetly some clothes after some rain during my journey to Naples).

Cons:

Nothing about the hotel or staff at all. It was great. The price was somewhat elevated, though that's normal when there is a bog sporting event in the city.

2026-09-12 • via Nuitee