Share this hotel
Facilities
Property facilities
-
WiFi available
-
Free WiFi
-
Parking
-
Non-smoking rooms
-
Air conditioning
-
Swimming pool
-
24-hour front desk
-
Business center
-
Heating
-
Garden
-
Lift / Elevator
-
Laundry
-
Luggage storage
-
Express check-in/check-out
-
Safety deposit box
-
Fax/photocopying
-
Facilities for disabled guests
-
Sauna
-
Dry cleaning
-
Non-smoking throughout
-
Daily housekeeping
-
Accessible parking
-
Street parking
-
Wheelchair accessible
-
Heated pool
-
Vending machine - drinks
-
Indoor pool
-
Toilet with grab rails
-
Vending machine - snacks
-
Higher level toilet
-
Outdoor furniture
-
Sun loungers or beach chairs
-
Picnic area
-
Shallow end
-
Staff adhere to local safety protocols
-
Laundry washed per local authority guidelines
-
Guest rooms disinfected between stays
-
Cleaning standards that are effective against Coronavirus
-
Physical distancing rules followed
-
Hand sanitizer in guest room and key areas
-
Cashless payment available
-
Fire extinguishers
-
First aid kit available
-
Sanitized tableware & silverware
-
Contactless check-in/check-out
-
Guests can opt-out any cleaning services during stay
-
Smoke alarms
-
Shared stationery like menus, pens are removed
-
Guest room sealed after cleaning
-
Physical distancing in dining areas
-
CCTV in common areas
-
Process in place to check health of guests
-
Screens / Barriers between staff and guests for safety
-
Face masks for guests available
-
Delivered food - securely covered
-
Breakfast takeaway containers
Review Highlights
Categories
Please Log In
This action requires an account to continue. Please log in or create an account in order to proceed with your booking.
Error
Property Description
Convenient Downtown Location
Holiday Inn Express - Sault Ste. Marie is situated in beautiful downtown Sault Ste. Marie, just steps away from the famous St. Mary's river Boardwalk.
Comfortable Rooms and Amenities
Each room is equipped with free high-speed internet, cable TV, a microwave, and a refrigerator. The bathroom features complimentary toiletries and a hairdryer for your convenience.
Delicious Breakfast and 24-Hour Service
Start your day with a continental bagged to go breakfast at the hotel restaurant, offering juice, muffins, breakfast sandwich, fresh fruit, and yogurt. Our 24-hour front desk ensures your needs are met, and on-site parking is available for a nominal $5 nightly fee.
Experience the best of Sault Ste. Marie at Holiday Inn Express - Sault Ste. Marie. Book your stay now!
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Property Accessibility
- Ramp: No
- Entrance Door Width: 82
- Entrance Leveled: Yes
- Pet Friendly: No
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: No
- Restaurant Wheelchair Accessible: No
- Elevator Audio Signals: No
- Elevator Braille Numbers: Yes
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Ramp: No
- Entrance Door Width: 82
- Entrance Leveled: Yes
- Pet Friendly: No
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: No
- Restaurant Wheelchair Accessible: No
- Elevator Audio Signals: No
- Elevator Braille Numbers: Yes
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Braille Room Numbers: No
- Noticeable Room Number: No
- Room Door Peephole: No
- Service From TV: No
- Hearing Kit: Yes
- TV Alarm Clock: No
- Accessible Room Connecting Doors: No
- TTY Hearing Speech Impaired: No
- Toilet Bathroom Doors Indicator: Yes
- Toilet Grabbing Handles: Yes
- Adjustable Shower Head: No
- Bathroom Emergency Cord: No
- Bathtub Grabbing Handles: Yes
- Cabin Under Sink: No
- Shower Level Floor: Yes
- Handrails: No
- Stair Marked: No
- Pool Handrails: No
- Lift In Pool: No
- Spa Wheelchair Accessible: No
- Parking Wheelchair Accessible: No
- Public Toilets Emergency Cord: No
- Crouches Cane Impaired: Yes
- Elderly Impaired: Yes
- Electric Wheelchair: Yes
- Hearing Impaired: No
- Manual Wheelchair: Yes
- Visually Impaired: No
- Wheelchair Or Scooter Impaired: Yes
- Crouches Cane Impaired Score: 50
- Elderly Impaired Score: 50
- Electric Wheelchair Score: 50
- Hearing Impaired Score: 0
- Manual Wheelchair Score: 50
- Visually Impaired Score: 0
- Wheelchair Or Scooter Impaired Score: 50
Guest Reviews
The staff were very accommodating and friendly.
The breakfast variety was great
Nothing
Location and breakfast and night auditor
“Dank”smell in elevators and stairwells
On our 2nd night room was not made up and forgot new towels etc
Our room was as described, clean and comfortable. Breakfast was better than expected with lots of choices. It was busy, but the staff kept foods resupplied.
A small thing, but I think charging for parking is overkill.
早餐跟清洁方面都很不错。
电梯跟门口的清洁有待改进，因为有一股霉味。
Bon choix pour le déjeûner,plusieurs choix.lits tr;es propres.
Le jeune homme à la réception semblait au-dessus de ses affaires et avait un air assez hautain nous laissant sentir un peu niais ,ne trouvait pas notre réservation mais a quand même été poli.
J’ai trouvé que l’établissement manque de propreté. Les tapis des halls sont sales ainsi que celui de la chambre. Le mobilier était écorché un peu partout. La sale de bain n’était pas bien nettoyé. Le petit déjeuner, je m’en serais bien passé. Horrible. Des fausses saucisses, des galettes d’œuf. Crêpe et gaufres. Heureusement qui avait du gruau sans gluten et du yaourt.
Great spacious room!
Everything. Friendly, very clean, excellent help when asked for directions or restaurants.
This property feels every bit its age. While it has been renovated several times over the decades and the guest rooms reflect one of the newer Holiday Inn Express design standards, the hotel is fundamentally an aging building that appears to be struggling with maintenance.
The biggest issue was cleanliness. My first room had extensive mold throughout the shower area. Mold like that does not develop overnight. It is the result of prolonged neglect. After requesting a different room, I found the second room had the same problem. At that point, it was obvious this was not an isolated housekeeping oversight but a property-wide maintenance issue.
The mold also raises troubling questions about management. Guest rooms are supposed to be inspected after they are cleaned. Either the housekeepers are ignoring the problem, the supervisors responsible for inspecting the rooms are overlooking it, or management is aware of the issue and has chosen not to properly remediate it. None of those possibilities reflects well on the hotel.
Besides the mold, other areas of the room were in poor condition. Furniture was scuffed, scratched and otherwise just worn-out. There was also signs of mildew. Some fixtures were rusted. Hairs were visible on flooring.
IHG elite recognition was equally disappointing. Rather than being offered the standard choice of bonus points or a welcome amenity, I was invited to spin a prize wheel. The "prize" was a choice of junk-food snacks. It felt more like a gimmick than meaningful recognition of loyal IHG members.
I had also requested a room on the highest floor, a basic preference that was ignored. Instead, I was assigned a ground-floor room overlooking the interior courtyard.
The staff were courteous enough, but courtesy cannot compensate for poor housekeeping, inadequate maintenance, and a lack of attention to elite guests. Until ownership makes cleanliness and maintenance a genuine priority, I would look elsewhere when staying in Sault Ste. Marie.
It was clean and in a good location
The staff were very accomodating.
The breakfast was great
Location
The bed was too hard
We booked two rooms but separate floors. I have kids.
Your guide to the flawless travel experience
Popular Countries
Get our app
