Holiday Inn Express - Sault Ste. Marie by IHG

Hotels
•
Holiday Inn Express
8.6 (1139 reviews)
320 Bay Street , Sault Ste. Marie , ca

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Sauna
See all facilities

Review Highlights

Pros:
Clean and neat rooms
Responsive staff
Good breakfast variety
Convenient location
Cons:
Parking fees
Noise from fans and hallways
Limited breakfast selection

Categories

Cleanliness
8.21
Rooms were generally clean, but a few cleanliness issues were noted (e.g., candy wrapper on floor).
Service
8.98
Service appears attentive and responsive, with staff handling issues professionally.
Location
9.02
Convenient location near main attractions and railroad.
Room Quality
8.47
Rooms are spacious and well-maintained, though some noise issues were mentioned.
Amenities
8.5
Free laundry is a great bonus, but some amenities (like parking) have charges.
Value for Money
8.36
Generally good value, but parking fees were unexpected.
Food and Beverage
8.71
Breakfast had good variety, though some reports of limited selection.
Overall Experience
8.58
Overall a positive stay with minor issues that were managed well.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 13:19

Property Description

Convenient Downtown Location
Holiday Inn Express - Sault Ste. Marie is situated in beautiful downtown Sault Ste. Marie, just steps away from the famous St. Mary's river Boardwalk.

Comfortable Rooms and Amenities
Each room is equipped with free high-speed internet, cable TV, a microwave, and a refrigerator. The bathroom features complimentary toiletries and a hairdryer for your convenience.

Delicious Breakfast and 24-Hour Service
Start your day with a continental bagged to go breakfast at the hotel restaurant, offering juice, muffins, breakfast sandwich, fresh fruit, and yogurt. Our 24-hour front desk ensures your needs are met, and on-site parking is available for a nominal $5 nightly fee.

Experience the best of Sault Ste. Marie at Holiday Inn Express - Sault Ste. Marie. Book your stay now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YAM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs CAD 6 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 1139 reviews
Cleanliness: 8.21
Service: 8.98
Location: 9.02
Room Quality: 8.47
Amenities: 8.5
Value for Money: 8.36
Food and Beverage: 8.71
Overall Experience: 8.58
S
Stephen • solo_traveller • ca
9
2026-02-26 • via Nuitee
R
Rice • extended_group • us
7
2026-02-24 • via Nuitee
S
Stephanie • family_with_children • ca
10
Pros:

Very clean, beautiful facilities

Cons:

The pool towels are kept by the pool, which is a bit inconvenient when you are going down in a bathing suit

2026-02-12 • via Nuitee
A
Anne • solo_traveller • ca
10
Unexpected stay but very comfortable and clean room. Staff are terrific!
Pros:

Location to mall and restaurants

2026-02-09 • via Nuitee
N
Nancy • family_with_children • us
10
2026-02-08 • via Nuitee
M
Madeline • family_with_children • ca
10
2026-01-22 • via Nuitee
D
Dwaine • couple • ca
8
2026-01-19 • via Nuitee
G
Gazmend • solo_traveller • ca
10
Pros:

I left early and I did not enjoy the breakfast

Cons:

N/A

2026-01-19 • via Nuitee
P
Patrick • couple • ca
6
Pros:

breakfast was very good both mornings. There was a problem with the television remote when we arrived, but maintenance fixed it right away.

Cons:

parking was a problem the first night ( probably because there was a hockey game just across the street that night )

2026-01-19 • via Nuitee
G
Greg • couple • ca
9
Pros:

great breakfast

Cons:

check in and check out way too long

2026-01-19 • via Nuitee
M
Mike • solo_traveller • us
5
Pros:

Fair breakfast. No waffle maker. 🙁. Clean. Great staff.

Cons:

Bed not that comfortable. Door didn’t fully shut without pulling it.

2026-01-19 • via Nuitee
P
Phil • couple • ca
10
Very busy , Adawa Train was beautiful. I found it tiring.
Pros:

Lots of variety

Cons:

Not a thing

2026-01-19 • via Nuitee
N
Nancy • couple • ca
10
2026-01-19 • via Nuitee
K
Kenneth • extended_group • au
7
2026-01-19 • via Nuitee
S
Sheryl • family_with_children • ca
10
Pros:

Nice and clean hotel, staff are great

2026-01-19 • via Nuitee
D
DARREN • family_with_children • ca
7
An acceptable stay and easy access...
Pros:

The breakfast was fine and better than expected, Fresh fruit and gluten free options, Thank You.
the morning breakfast staff were friendly and supportive.

Cons:

The pool was NOT open and that was a big disappointment ( 1st week of June). Parking spots were somewhat narrow for a pick-up truck. The main door was controlled by the check in desk and would ignore us occasionally when entering .

2026-01-19 • via Nuitee
D
Dale • extended_group • ca
9
Good stay, frustration on the billing differences!
Pros:

Location

Cons:

They did not recognize the price I reserved the tools for through YOUR SITE Booking.com. Very frustrating. The only thing this site did for me was reserve the room. The difference was only $7.00, but this leaves worrying about the next booking if I ever use this site again.

2026-01-19 • via Nuitee
D
Dianne • couple • ca
9
2026-01-19 • via Nuitee
J
Joanne • couple • ca
10
2026-01-19 • via Nuitee
L
Linda • couple • us
10
Nice
Pros:

Breakfast was good. Liked that it opened at 630 so we could get to the train station in time. Parking lot view, but we didn’t have much time.

2026-01-19 • via Nuitee