Holiday Inn Express - Sault Ste. Marie by IHG

Hotels
•
Holiday Inn Express
8.6 (1180 reviews)
320 Bay Street , Sault Ste. Marie , ca

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Heating
Garden
See all facilities

Review Highlights

Pros:
Clean and neat rooms
Responsive staff
Good breakfast variety
Convenient location
Cons:
Parking fees
Noise from fans and hallways
Limited breakfast selection

Categories

Cleanliness
8.21
Rooms were generally clean, but a few cleanliness issues were noted (e.g., candy wrapper on floor).
Service
8.98
Service appears attentive and responsive, with staff handling issues professionally.
Location
9.02
Convenient location near main attractions and railroad.
Room Quality
8.47
Rooms are spacious and well-maintained, though some noise issues were mentioned.
Amenities
8.5
Free laundry is a great bonus, but some amenities (like parking) have charges.
Value for Money
8.36
Generally good value, but parking fees were unexpected.
Food and Beverage
8.71
Breakfast had good variety, though some reports of limited selection.
Overall Experience
8.58
Overall a positive stay with minor issues that were managed well.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 13:19

Property Description

Convenient Downtown Location
Holiday Inn Express - Sault Ste. Marie is situated in beautiful downtown Sault Ste. Marie, just steps away from the famous St. Mary's river Boardwalk.

Comfortable Rooms and Amenities
Each room is equipped with free high-speed internet, cable TV, a microwave, and a refrigerator. The bathroom features complimentary toiletries and a hairdryer for your convenience.

Delicious Breakfast and 24-Hour Service
Start your day with a continental bagged to go breakfast at the hotel restaurant, offering juice, muffins, breakfast sandwich, fresh fruit, and yogurt. Our 24-hour front desk ensures your needs are met, and on-site parking is available for a nominal $5 nightly fee.

Experience the best of Sault Ste. Marie at Holiday Inn Express - Sault Ste. Marie. Book your stay now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YAM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs CAD 6 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 1180 reviews
Cleanliness: 8.21
Service: 8.98
Location: 9.02
Room Quality: 8.47
Amenities: 8.5
Value for Money: 8.36
Food and Beverage: 8.71
Overall Experience: 8.58
W
Williams • solo_traveller • ca
8
Pros:

Location

Cons:

The bed was too hard

2026-07-02 • via Nuitee
L
Lionel • family_with_children • ca
10
2026-07-01 • via Nuitee
E
Elsa • family_with_children • ph
8
Cons:

We booked two rooms but separate floors. I have kids.

2026-07-01 • via Nuitee
L
Louise • couple • ca
8
2026-06-30 • via Nuitee
M
Mary • couple • ca
6
2026-06-30 • via Nuitee
L
Logan • solo_traveller • ca
1
Bed bugs, stained beds, damaged wall
Pros:

The staff were very helpful to accommodate me and the staff.

Cons:

Bed bugs, stained mattress, smashed in wall by the door, absent manager.

We stayed here for a night on June 22nd and had several severe issues. Upon arriving to our room we found that a massive gouge was taken out of the wall of our initial room (room 300). We went down to talk to staff who let us know that management was already aware of the state of the room, and we would not be billed for the damages. When we went to lay down that night my wife found a bed bug in the bed. After stripping the bed to the mattress, we found several more bugs and a massive stain.

We came down straight to the staff who apologized profusely and got us sorted into an adjacent room. They advised us to speak to the manager in the morning. When the morning came, the manager was nowhere to be found by staff. The regular staff apologized for our stay, promised us a full refund in IHG points (never received), as well as bonus points.

AVOID THIS PLACE.

2026-06-30 • via Nuitee
A
Angelia • family_with_children • ca
8
2026-06-29 • via Nuitee
M
Marie • couple • ca
8
2026-06-29 • via Nuitee
T
Tim • couple • de
7
2026-06-27 • via Nuitee
H
Helene • solo_traveller • ca
9
2026-06-27 • via Nuitee
G
Guillaume • couple • ca
8
Cons:

Noisy room close to the lobby

2026-06-26 • via Nuitee
D
Dustin • solo_traveller • ca
5
2026-06-22 • via Nuitee
B
Bimbani • solo_traveller • ca
9
2026-06-21 • via Nuitee
C
Colin • extended_group • ca
8
2026-06-16 • via Nuitee
G
Gerda • couple • ca
8
Pros:

Great value

2026-06-09 • via Nuitee
G
Grégoire • couple • ca
8
2026-06-06 • via Nuitee
K
Kim • couple • gb
7
Great value for a short stopover.
Pros:

Selection for breakfast good. Helpful staff. Comfortable bed.

Cons:

Smell in lobby and lift was bad.

2026-06-03 • via Nuitee
K
Kristina • family_with_children • ca
10
If we will go on road trip again through Saulte St. Marie we are definitely coming to this hotel.
Pros:

The staff is professional and welcoming. The environment is positive. Everything was good.

2026-06-02 • via Nuitee
S
Sanat Khani • couple • ca
8
2026-05-31 • via Nuitee
A
Anton • solo_traveller • ua
10
2026-05-26 • via Nuitee