Crowne Plaza Saddle Brook by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
7.7 (875 reviews)
50 Kenny Place , Saddle Brook , US
+1 201-880-8250

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean and good location
Helpful staff
Cons:
Poor breakfast options
Staff service issues

Categories

Cleanliness
7.2
Some guests reported cleanliness issues and room damage.
Service
8.7
Staff were praised for being nice and helpful, despite some service delays.
Location
7.7
Location has good aspects but not recommended without checking due to proximity to the highway.
Room Quality
7.2
Rooms were sometimes poorly equipped, and there were issues with air quality.
Amenities
8.7
Keurig in room and good common areas, but lack of a refrigerator mentioned.
Value for Money
7.7
Inexpensive rates but additional hidden costs noted.
Food and Beverage
6.7
Complaints about breakfast quality and lack of options.
Overall Experience
7.7
Mixed experience with some positive aspects but significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 06:06

Property Description

Convenient Amenities
Featuring an on-site restaurant and lounge, guests can enjoy delicious meals and drinks without leaving the hotel premises. Free Wi-Fi and parking add extra convenience to your stay.

Comfortable Accommodations
Each room at Crowne Plaza Saddle Brook is equipped with modern amenities such as a 40" flat-screen TV, coffee machine with complimentary coffee, and a cozy bathrobe. The perfect retreat after a day of exploring nearby malls.

Relaxation and Recreation
From working out in the fitness centre to taking a refreshing dip in the outdoor pool, guests have plenty of options to unwind. The Sky Restaurant offers not only great food but also stunning panoramic views, making dining a memorable experience.

Book your stay at Crowne Plaza Saddle Brook now for a perfect blend of convenience and comfort.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: EWR

Location

Guest Reviews

7.7
Based on 875 reviews
Cleanliness: 7.2
Service: 8.7
Location: 7.7
Room Quality: 7.2
Amenities: 8.7
Value for Money: 7.7
Food and Beverage: 6.7
Overall Experience: 7.7
A
Ahmet • solo_traveller • us
1
A completed business stay ruined by the hotel’s refusal to provide a basic invoice.
Pros:

The reservation was honored and the stay itself was completed. Unfortunately, the hotel’s handling of a basic post-stay documentation request completely overshadowed the experience.

Cons:

The hotel has failed to provide my itemized final folio despite multiple requests made both directly and through Booking.com. This was a prepaid business stay, and I need the folio for expense reporting, yet the hotel has neither sent the document nor provided a meaningful response. Making a guest chase Booking.com and the hotel back and forth for a basic invoice is unacceptable, deeply unprofessional, and an astonishing failure of accountability. I would not stay here again.

2026-09-10 • via Nuitee
A
Adina • couple • us
8
Pros:

Main area was clean. Not in a noisy area. Close to shopping.

Cons:

The bathroom could use some repairs. Ceiling was cracked,

2026-09-10 • via Nuitee
A
almonte • couple • us
10
2026-09-06 • via Nuitee
J
Juan • family_with_children • us
10
2026-09-05 • via Nuitee
G
Gonzalez • couple • us
1
2026-09-03 • via Nuitee
M
Muhammad • couple • ca
6
2026-09-02 • via Nuitee
N
Nkrumah • family_with_children • us
10
2026-08-31 • via Nuitee
M
Melihcan • solo_traveller • us
8
2026-08-31 • via Nuitee
D
Dawn • solo_traveller • us
9
2026-08-27 • via Nuitee
O
Ophelia • solo_traveller • us
10
Pros:

The rooms was very clean and comfortable.

2026-08-24 • via Nuitee
D
Debbie • solo_traveller • us
7
2026-08-23 • via Nuitee
A
Althea • solo_traveller • us
10
I had a great time, staff was courteous
Pros:

Clean n the staff at the front desk who checked us in was welcoming, polite n courteous. The other front desk staff was also polite n very helpful

Cons:

I like the property and for that reason I decided to rebook

2026-08-18 • via Nuitee
A
Anishka • couple • us
1
Cons:

The person at the front desk double charged me. He sneakily told me oh your card didn't go through when charging for incidentals and then charged me for the room rate as well, which was already prepaid through booking.com

Now I'll have to deal with their terrible customer service

2026-08-15 • via Nuitee
D
Dawn • solo_traveller • us
7
Pros:

When you walk in you get a good feeling that everything is going to be okay.

Cons:

I didn’t like the fact that there were no refrigerators in the room. I had gone to a party before checking in and bright food either me, but had to throw it out because of this. Most hotels have refrigerators and microwaves in the rooms.

2026-08-15 • via Nuitee
L
Lina • couple • us
9
2026-08-15 • via Nuitee
P
Patricia • family_with_children • us
9
2026-08-14 • via Nuitee
R
Rebecca • couple • us
10
Pros:

Convenient location near the stadium! Also places to eat nearby. Friendly staff and clean hotel!

Cons:

Nothing bad!

2026-08-13 • via Nuitee
P
Patrice • couple • us
8
Comfortable stay
Pros:

Location
Staff
Bar and restaurant

Cons:

No mini refrigerator in room

2026-08-09 • via Nuitee
A
abdullah • solo_traveller • us
4
Pros:

It is very close to Manhattan. Staff is good.

Cons:

It feels like they never vacum clean the rooms, hairs everywhere. The AC broke in our room, no one showed up to fix it even though we told twice. So we cooked for 4 nights.

2026-08-08 • via Nuitee
S
Sandra • couple • us
8
Pros:

The property was nice

Cons:

The staff was amazing

2026-08-07 • via Nuitee