Chicago Marriott Naperville

Keren and Janette were both fabulous. They were kind, helpful and professional.

I especially like that this full service Marriott hotel has remembered it’s supposed to be an overall great experience. As a Bonvoy Titanium member for many years, I’ve watched many full service hotels cut corners and remove the benefits that made us loyal to the brand. Cleanliness-especially shower cleanliness-has been mediocre at many of these hotels in our past visits. A quick wipe down so it looks clean and there’s no hair(!) have been done, but that pink slime around the corners remained, or dirty grout wasn’t cleaned. The bed in our room also had crisp sheets on the nicely made bed.

The Bonvoy free continental/discounted full buffet breakfast is another important benefit—the omelet and waffle station is still a luxury, even though you are able to afford it now. I chose full service hotels for this reason, if available in my travel area, and am SO disappointed if we find they’ve downgraded the breakfast offering to more closely match the free breakfast buffets at many hotels (like the Oakbrook Marriott we used to stay at when in this area has done). The Naperville Marriott has a nice bar, nice full service breakfast restaurant and good location.

The only suggestion I could make is to put USB ports or another accessible electrical outlet on the one side of the bed so one person doesn’t have to move out the heavy nightstand and determine a cord that can be unplugged to charge your phone. Only two USB ports are available in the whole room—-we couldn’t even find in the desk area.

But, overall, a great stay!

Fitness Center

In all my years of staying at Marriott properties this management needs to be fired. They are unprofessional all I wanted was a call to talk to manager. I got sent to several different people and never was able to resolve my issue. Only wanted to modify my reservation from 2 to 1 night. I called 4 days in advance. Front desk told me I can not change my reservation. I know this will fall on deaf ears but I’m letting travelers know to avoid a property that has poor management. It is sad that people obtain a title and then feel empowered to steal the customers money.

Gina is so helpful when I order my meals at the bar. She’s very prompt or duties in over anticipate whatever my needs are friendly, courteous andprofessional. She’s great.

Nothing, they over charged me for the night.

The shower was too small for comfort and the room was small as well. Compared to a Sheraton which is half the cost and a third more room, Marriott will not be my choice in the future. The price was exhorbadent

I truly enjoyed myself this past weekend. The front desk staff was absolutely amazing, and the breakfast was tastefully delicious. Our representative, Shelia Haralson, was wonderful, and Keran was very helpful in assisting me throughout the Women’s Weekend that my church sponsored. Rooms were clean.

The entire staff and servers were exceptionally good. We sincerely appreciate the time, effort, and care they put into making our experience memorable.

Thank you for your outstanding service!

I had a free night stay at the Marriott that was expiring and this was the only one in the Naperville area that would accept "award" points. I booked a two night stay. I have been to this facility for work events, and they were good, so I figured the hotel rooms would be decent. But it's an old Holiday Inn that they really did not update. The rooms were average. No water, no snacks, no mini-bar, and a small bathroom with a regular tub. Those amenities aren't really necessary, but at the price point of the hotel I would expect them. I literally was handed a bottle of water at the front desk - I've never had that happen before. The air conditioning is "clunky" and I can hear everything my neighbors are doing, including walking above me, flushing of loud toilets, TVs and talking. It's not a horrible stay, but certainly not the best either.

мало что

So loud. Could not sleep . Needs updates. Old hotel for price

Stayed here while on business for a week. It’s a great location with walking distance to restaurants and I got to say that the staff and quality of amenities was a great value. Parking is no drama and it’s close to the freeway if you need to explore.

We chose the Chicago Naperville Marriott for our wedding weekend, and it was truly the perfect place to stay. From start to finish, everything exceeded our expectations. The staff was welcoming, attentive, and went above and beyond—handing out our welcome bags to guests, helping store items for the wedding, and keeping communication smooth the entire time. The rooms were spotless and comfortable, and the overall atmosphere made our celebration even more special. Having such a reliable, elegant, and well-organized hotel made the entire experience stress-free and enjoyable. We couldn’t have asked for a better place to host our wedding stay!