Holiday Inn Express Crestwood by IHG

Hotels
•
Holiday Inn Express
7.6 (457 reviews)
13330 South Cicero Avenue , Crestwood , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Comfortable beds
Cons:
Cleanliness issues in rooms
Noise disturbances

Categories

Cleanliness
6.35
Multiple mentions of cleanliness issues, specifically hair on sheets and room not being properly cleaned.
Service
9.35
Staff consistently described as respectful, helpful, and friendly.
Location
8.35
Convenient location near the son’s school, contributing positively to overall experience.
Room Quality
7.35
Rooms mentioned as comfortable, although some guests experienced noise issues.
Amenities
6.85
Breakfast options positively mentioned but with minor complaints about TV functionality.
Value for Money
7.85
Good pricing for location and overall services.
Food and Beverage
6.85
Food described as great in some reviews, but negative remarks were also present.
Overall Experience
7.85
Overall positive experiences noted, despite some specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-16 09:55

Property Description

Convenient Location
Minutes away from Midway International Airport, this Crestwood hotel provides easy access to Chicago's city center and the Robbins Metra Station.

Comfortable Accommodations
Guests can enjoy a relaxing stay in well-equipped rooms featuring modern amenities like free Wi-Fi, a flat-screen TV, and in-room microwave and fridge.

Relaxing Amenities
Take a refreshing dip in the indoor pool, stay active at the fitness center, or catch up on laundry at the on-site facilities at Holiday Inn Express Crestwood.

Book now for a delightful stay at Holiday Inn Express Crestwood, offering a convenient location and comfortable accommodations for your next trip to Illinois.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note: Parties are not allowed of any kind, and guests are required to wear wristbands in the pool on weekends.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Tue, Mar 3, 2026 until Wed, Sep 30, 2026

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MDW

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for US$10 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.6
Based on 457 reviews
Cleanliness: 6.35
Service: 9.35
Location: 8.35
Room Quality: 7.35
Amenities: 6.85
Value for Money: 7.85
Food and Beverage: 6.85
Overall Experience: 7.85
R
RBurpo63 • couple • us
9
HI Express is good in Crestwood
Pros:

Location is great and the room was very good for the cost.

Cons:

The snack area needs more selections.

2026-04-09 • via Nuitee
S
Shawn • couple • us
6
2026-04-06 • via Nuitee
T
T2883AIdavidm • Business
10
Best hotel I've seen in a very long time
Pros:

Great hotel very clean and the staff is can't even begin to tell you how Great the staff is everyone of the staff that I met was awesome, caring happy just all around great. Which is why the staff is what makes this hotel great. They really have pride in their job and their hotel and they treat all their guests like old friends. Real pleasure to see that in today's world.

2026-04-03 • via Tripadvisor
N
nia • family_with_children • us
5
Only 1 customer service, everytime went to desk seem like they was on break, poor hospitality
Pros:

The location was close to everything

Cons:

The breakfast buffet was horrible

2026-03-30 • via Nuitee
O
Odyssey37136194630 • Solo travel
10
Great stay
Pros:

AGM Latrina went above and beyond to make my stay comfortable in spite of an issue beyond her control(coffee maker)
Joyce and Maria are super friendly and professional staff members. Always a kind smile and word. Highly recommend this property

2026-03-29 • via Tripadvisor
T
Tavares • couple • us
10
2026-03-29 • via Nuitee
S
Stennis • couple • us
4
Cons:

Limited choice on breakfast food also food was nasty. Very loud in the common area from staff workers

2026-03-28 • via Nuitee
C
cross • extended_group • us
10
Pros:

💫

2026-03-22 • via Nuitee
D
DixonBaugh • couple • us
9
2026-03-19 • via Nuitee
A
Aschalay • couple • us
1
2026-03-19 • via Nuitee
C
Carlos • couple • us
4
Pros:

Pricing

Cons:

I was assigned the wrong room twice. I am partially handicap and that makes it a little harder

2026-03-19 • via Nuitee
R
Robert • couple • us
4
Pros:

Location

Cons:

Cleanliness

2026-03-19 • via Nuitee
R
Robin • solo_traveller • us
5
Pros:

Staff was very friendly!

Cons:

Room smelt like someone had smoked in it.

2026-03-12 • via Nuitee
J
Joseph • couple • us
10
2026-03-10 • via Nuitee
R
Raymond • solo_traveller • us
9
Pros:

The service, everyone who worked the check-in desk were exceptional

Cons:

Towels could have been better

2026-03-10 • via Nuitee
D
Daniel • couple • us
8
2026-03-05 • via Nuitee
B
Boss • couple • us
1
2026-03-04 • via Nuitee
J
Jamara • couple • us
1
2026-03-02 • via Nuitee
S
Shannon • couple • us
8
Pros:

The staff was very friendly. The room was clean, recently remodeled and the beds were comfortable.

Cons:

The coffee machine in the breakfast area wasn't working. There was only one staff member managing the breakfast on a Saturday morning. She wasn't able to keep up with the hot food. We were there around 8:00, so it wasn't even busy yet.

2026-03-01 • via Nuitee
T
Tavares • couple • us
8
2026-02-28 • via Nuitee