Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Convenient location for conferences, train station and shops
Good, varied breakfast with vegan options
Conference centre and multiple lifts; comfortable beds noted
Some reports of very helpful and friendly staff
Cons:
Rooms often described as small, dated or poorly maintained (bathroom issues, old furniture)
Parking problems and at least one security/theft incident reported
Inconsistent service—some guests reported rude/unprofessional reception
Limited evening food choices and lack of gym; carpet/cleanliness concerns in places

Categories

Cleanliness
7.5
Mixed mentions: several reviews praise cleanliness (e.g., 'czysto', 'clean'), but others complain about the hotel carpet and general upkeep ('moquette osceno'), yielding a slightly below-target cleanliness score.
Service
8
Mixed service reports: some guests praise 'super personel' and helpful reception, while another guest reports rude, unprofessional reception staff who shouted and failed to apologise. Score reflects mixed but recoverable service impression.
Location
9.8
Generally strong location mentions: convenient for conferences, close to train station and shops; however some safety/parking concerns nearby. Overall location considered a major positive for guests.
Room Quality
6.5
Multiple complaints about small, dated rooms, old furniture, shower/ bathroom maintenance issues, and inconvenient hairdryer placement; a few mentions of comfortable beds but overall room quality is notably below target.
Amenities
7.3
Amenities are mixed: conference centre, lifts and parking availability are positives, breakfast options/vegan choices noted; negatives include parking difficulties, lack of gym, limited evening food choices and inconvenient window/hairdryer setups.
Value for Money
6.8
Explicit comments that the paid room (Superior) did not match expectations and poor price–quality ratio were reported; several guests felt the hotel was overpriced for its condition.
Food and Beverage
9.5
Generally praised: breakfast described as good and varied with vegan options, and kitchen able to prepare alternate dishes by request; one comment about limited evening options reduces the score slightly.
Overall Experience
9.4
Overall impressions are mixed but skew positive for many stays (convenient location, good breakfast, helpful staff in some cases); however significant negative experiences (rude reception, theft/parking safety, dated rooms) were reported. Score reflects an overall positive tilt while acknowledging serious negative incidents.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:07

Property Description

Luxurious Amenities
The Crowne Plaza Milan boasts a fitness centre, sauna, and free WiFi throughout the property. Guests can also make use of the computers in the business centre.

Culinary Delights
Indulge in a variety of dining options at the hotel's two restaurants. From a buffet of Italian and international dishes at Il Buongustaio to fine wines and à la carte cuisine at Il Giardino, there's something to satisfy every palate. Don't forget to unwind at La Galleria bar with live music on weekdays.

Convenient Location
Situated near the A1 and the East ring road, the hotel is easily accessible. Plus, with Rho Fiera Exhibition Centre just 35 km away, it's the perfect choice for business travelers and tourists alike.

Ready to experience the luxury and convenience of Crowne Plaza Milan? Book your stay now!

Important information:

Pets are not allowed in the restaurant area.
Guide dogs are welcome and stay free of charge.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIN

Location

Guest Reviews

8.1
Based on 1997 reviews
Cleanliness: 7.5
Service: 8
Location: 9.8
Room Quality: 6.5
Amenities: 7.3
Value for Money: 6.8
Food and Beverage: 9.5
Overall Experience: 9.4
R
Renata • solo_traveller • it
9
Pros:

Pulizia

Cons:

Riscaldamento rumoroso

2026-11-07 • via Nuitee
P
Patrizia • couple • it
6
2026-11-07 • via Nuitee
F
Francesca • solo_traveller • it
7
Pros:

Non so

Cons:

Personale non troppo cortese

2026-11-07 • via Nuitee
M
Marko • couple • si
1
Zero sec efforts, feels like deliberate indifference to protect their business.
Cons:

Do not leave anything valuable in your vehicle, and be extremely cautious if you stay here.

While staying at the Crowne Plaza Milan, our car was broken into and completely wiped out of all our luggage and personal belongings—right on the hotel's main parking area directly in front of the reception desk.

When we reported it, the local police informed us that break-ins and thefts at this parking location are a common, recurring problem. Despite knowing this, the hotel management takes zero active measures to secure the lot or prevent these crimes from happening to their guests. The only thing they have done is put up a printed A4 piece of paper disclaiming liability for parking.

Because the hotel is located outside the main city center, guests have no realistic alternative for parking. Failing to warn guests of a known security threat or implement basic security measures while relying on a small paper disclaimer is completely unacceptable for a hotel of this brand.

I strongly advise looking for alternative accommodation with safe, monitored parking. Other than this hotel needs renovation and for sure is no near 4 star

2026-11-06 • via Nuitee
R
rosendi • couple • it
10
2026-11-04 • via Nuitee
J
JeroenMJansen • solo_traveller • nl
8
2026-11-03 • via Nuitee
C
Clifford • couple • gb
8
Satisfactory
Pros:

Unfortunately we left the hotel very early so we could take breakfast

Cons:

Staff and environment

2026-11-03 • via Nuitee
M
maiko • family_with_children • ee
9
Pros:

Väga hea hommikusöök.

Cons:

-

2026-11-01 • via Nuitee
F
Franco • couple • it
7
Cons:

Purtroppo nel bagno mancano appendiasciugamani e SOPRATTUTTO MANCA UNA PRESA ELETTRICA.
L'asiugacapelli c'è ma è situato nell'armado della camera e non è possibile asiugarsi i capelli in bagno subito dopo aver fatto la doccia.

2026-10-31 • via Nuitee
P
Paola • couple • it
10
2026-10-29 • via Nuitee
E
Eddy • family_with_children • be
3
Pros:

Reception

Cons:

Evening arrival... bar full, food choice limited
Parking... disaster. No safe place to park!

2026-10-29 • via Nuitee
E
Elżbieta Meszyńska • family_with_children • pl
7
Pros:

Centrum kongresowe w budynku. 5 wind. Otwierane okna. Wygodne łóżka.

Cons:

Niedomykający się prysznic, mały metraż

2026-10-29 • via Nuitee
M
Marta • couple • ch
8
2026-10-29 • via Nuitee
G
GIOVANNA • solo_traveller • it
7
Piacevole
Pros:

Colazione varia con disponbilita' di prodotti vegani. Parcheggio comodo. Insonorizzato.

2026-10-28 • via Nuitee
A
Anna • couple • nl
9
Hotel super polecam
Pros:

Super personel, super pokój, czysto przede wszystkim, kawka w pokoju i ciasteczka do kawki super

Cons:

Lokalizacja dramat, jak przyjedziecie to nie parkujcie auta na parkingu dużym czyli przez ulicę, wybili nam szybę splundrowali auto i w rezultacie ukradli kurtki. Zaraz za hotelem jest strzeżony parking 10 euro cały dzień. Też super personel

2026-10-27 • via Nuitee
A
Arnolda • family_with_children • nl
4
Zeer teleurstellend verblijf – absoluut geen 4 sterren waard!
Pros:

Ontbjt was goed en gevarieerd.

Cons:

Mijn verblijf in het Crowne Plaza Milan Linate was helaas een grote teleurstelling.

Vooral de houding van het personeel bij de receptie vond ik ronduit onbeschoft en onprofessioneel. In plaats van vriendelijk en behulpzaam te zijn, werd er tegen ons geschreeuwd. Het personeel dacht totaal niet mee, was niet oplossingsgericht en liet ons problemen zelf oplossen.

Wat ik bijzonder kwalijk vond, is dat er, nadat de problemen uiteindelijk waren opgelost, niet eens excuses werden aangeboden. Daarnaast spraken medewerkers onderling Italiaans terwijl wij erbij stonden, waardoor wij niet konden begrijpen wat er werd besproken. Dit gaf ons een erg ongemakkelijk en niet-welkom gevoel.

Van een viersterrenhotel verwacht ik klantvriendelijkheid, gastvrijheid en een professionele omgang met klachten. Een oprecht excuus of een passend gebaar, bijvoorbeeld een aangeboden diner, was op zijn plaats geweest. Helaas bleef iedere vorm van tegemoetkoming uit.

Ik had een Superior kamer geboekt, maar deze was de betaalde prijs absoluut niet waard. Vooral de badkamer vertoonde achterstallig onderhoud. Bovendien ziet het hotel er op de foto's aanzienlijk mooier en luxer uit dan in werkelijkheid.

Mijn conclusie: dit hotel voldoet naar mijn mening absoluut niet aan de verwachtingen van een viersterrenhotel. De prijs-kwaliteitverhouding is slecht en de service laat ernstig te wensen over.

Ik zal hier dan ook zeker niet meer terugkeren en kan dit hotel op basis van mijn ervaring niet aanbevelen.

2026-10-27 • via Nuitee
C
christiana • solo_traveller • cy
10
2026-10-27 • via Nuitee
A
Anastasiia • couple • cy
7
Like it
Pros:

Exactly where the competition was held, good opportunity to stay and compete in the same place
Also, kitchen made dishes with some alternate by request

Cons:

Windows could be opened only by request 😬 not convenient at all to call someone to open the window.
Old furniture, bathroom etc.

2026-10-27 • via Nuitee
G
Giovanna • couple • it
4
2026-10-27 • via Nuitee
C
Carlotta • couple • it
3
Pessimo
Pros:

Vicina alla stazione del treno e all Esselunga

Cons:

Stanze piccole vecchie e molto datate
Per non parlare della moquette in tutto l hotel osceno
Palestra inesistente
Un albergo poco curato soprattutto per il prezzo che ha
Riscaldamento non accesso era un freddo assurdo

2026-10-26 • via Nuitee