Cambridge Suites Toronto

Hotels
Independent
9.2 (803 reviews)
15 Richmond St E, Toronto, Ontario, M5C1N2 , Toronto , CA

Facilities

Express check-out
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Concierge service
Elevator
Golfing nearby
Safe-deposit box at front desk
Multilingual staff
See all facilities

Review Highlights

Pros:
Excellent location
Spacious and comfortable rooms
Cons:
Cleanliness issues
Breakfast options limited

Categories

Cleanliness
8.11
Negative experiences regarding cleanliness mentioned in a review about bedbugs and dirty sheets.
Service
9.58
Overall positive experiences with service, though there were some frustrations about handling complaints.
Location
9.82
Multiple reviews praised the hotel's great downtown location.
Room Quality
9.57
Rooms were described as spacious and comfortable with some minor decor issues.
Amenities
9.6
Complimented for gym facilities and kitchenette areas.
Value for Money
9.56
Guests felt they received good value considering the size and amenities of the rooms.
Food and Beverage
7.61
Concerns were raised about limited breakfast options and specific food quality issues.
Overall Experience
9.78
Most guests expressed a strong desire to return, indicating a high overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 04:06

Property Description

Convenient Amenities
Enjoy our complimentary wireless internet access, concierge services, and banquet hall for all your needs during your stay.

Featured Amenities
Relax with complimentary wired internet access, express check-out, and complimentary newspapers. Don't worry about parking; self-parking is available on-site.

Comfortable Guestrooms
Unwind in one of our 230 guestrooms equipped with refrigerators and microwaves. Your pillowtop bed with premium bedding ensures a restful night. Access free wired and wireless internet along with LCD TVs for entertainment.

Experience the heart of Toronto, minutes away from PATH Underground Shopping Mall and other attractions. Book your stay at Cambridge Suites Toronto for an unforgettable experience in the city.

Important information:

  • Only registered guests are allowed in the guestrooms.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYZ

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Green Key Global

  • General

    Cashless transactions are available

See all policies

Location

Guest Reviews

9.2
Based on 803 reviews
Cleanliness: 8.11
Service: 9.58
Location: 9.82
Room Quality: 9.57
Amenities: 9.6
Value for Money: 9.56
Food and Beverage: 7.61
Overall Experience: 9.78
W
wendybS588QR Couples
10
Great place to stay!
Pros:

This was possibly one of the best hotel experiences ever! The location was central - close to public transit and restaurants; the suite was spacious, clean, fully equipped, comfortable bed and pillows, comfortable couch and chair; full length and magnifying mirrors; coffee maker and nice size fridge. The desk staff were so welcoming and friendly.

2026-01-22 via Tripadvisor
H
haybri2016 Couples Sidney, Victoria Capital Regional District, Vancouver Island, British Columbia
8
Great Downtown Location, Large Clean Room
Pros:

Stayed at the property for one night as we transited through Ontario to visit family over Christmas. The location is a short walk from the via train station and close to restaurants. The room was spacious and well appointed the bed was very comfortable. Everything was clean and spotless. The wallpaper was peeling in a few places and the utility cover above the toilet was coming loose but we were able to look past these items. Front desk as friendly and efficient, I would recommend this property to others and considering staying again on a return trip to Toronto. The price was also good at $200/ night and we enjoyed the rooftop hot tub.

2026-01-04 via Tripadvisor
3
369lancer Family
10
Great downtown location
Pros:

Spacious rooms, great location, in room keurig, breakfast buffet, short walk to most everything downtown, would stay again and recommend

2025-12-14 via Tripadvisor
A
apriltravels25 Family
10
Loved it!
Pros:

Great experience at a reasonable price!
Pros: Location on the PATH, on-site parking, great breakfast included, large and comfortable room (lots of counterspace, coffee maker and fridge), friendly staff, quiet
Cons: very few! One of our TVs didn't work and they offered to change our room
Note: do not pay for parking at the machine in the garage! Go into the hotel and add it there.

2025-12-01 via Tripadvisor
A
alanaS9883VM Family
10
An excellent first experience of Cambridge Suite - definitely recommended.
Pros:

Our first experience of Cambridge Suites was very positive. The rooms were clean and very comfortable and represented excellent value for money. Customer service was excellent. We would definitely recommend Cambridge Suites.
The only disappointments were: whilst the choice at breakfast was very good, the cooked food was warm rather than hot warm (even from early on) and there was no decaf tea/coffee available. A kettle in the room would have been good.

2025-11-26 via Tripadvisor
P
Paradise54848042313 Solo travel
10
Great place
Pros:

Great downtown location, clean, spacious and had a really nice gym with a hot tub and sauna to use. Included continental breakfast. Price cant be beat for downtown Toronto. I would happily book again.

2025-11-21 via Tripadvisor
R
rajkD2750AM Business
10
Great hotel for business travel
Pros:

Amazing staff, spacious room. Desk to work and nice continental breakfast. Gym on 22 was pretty nice too. My room was bold by my company

2025-11-20 via Tripadvisor
3
306angf Friends getaway
2
Has bedbugs, horrible customer service
Pros:

THIS HOTEL HAS BEDBUGS. Stayed there in June and just remembered to write this review. The toilet had pee and the sheets were dirty. Their front desk personnel is useless and refused to put me in touch their manager. It took a day and a half cause she kept “not coming in”. They only wanted to give me a partial refund because they claimed I stayed the night, but the truth is the front desk wouldn’t guarantee that we’d get a refund and I didn’t want to lose out on $600+. I have lots of back and forth email proof of their front desk giving me the run around. We left to the Sheraton 5 minute walk away as soon as we could and I promise, the additional $100-200 is worth not staying here. Any amount to money is worth not staying here.

2025-11-14 via Tripadvisor
J
juliehM1982VH Family
10
A very good stay!
Pros:

Really enjoyed our stay.
Great location. Close to everything.
Parking was good as we had a hire car.
Rooms are huge. Especially for a city location.
Beds are so comfortable and the best pillows I have ever had.
Very clean.
Loved the fridge and small kitchenette area. Coffee machine was good.
Loved the muffins and tea coffee in the mornings at reception.

Very slight negatives.
Decor very tired and paper pealing in places but didn’t stop me giving 5 stars as everything else was so good.
Showers a little cold in the mornings so showered in the evenings.
The shop across the street attracts homeless / drug taking. So made for an interesting conversation with my 12 year old.

Would I stay here again? Absolutely!!!!

2025-10-30 via Tripadvisor
Y
Y1386PXdamianm Couples Thua Thien - Hue Province
10
Fantastic venue - great value
Pros:

This place way exceeded my expectations.
The room was massive - like a full scale apartment - so spacious and comfortable.
Location is great too - very central but in quiet off street and within walking distance of everywhere we wanted to go.

Highly recommended

2025-10-18 via Tripadvisor
C
Carlene partner
10
Pros:

Great location, friendly staff and comfortable room! We easily walked to Rogers and Scotiabank Arena.

2025-10-12 via Nuitee
R
Rifat
10
Pros:

Excellent amenities and great service!

2025-10-12 via Nuitee
K
Kaytie partner
10
Pros:

Check in staff was kind, parking was easy, room was very clean, spacious, and comfortable. Hot tub overlooking the city was lovely at night. I would stay here again next visit!

2025-10-12 via Nuitee
W
Wakil partner
10
Pros:

Excellent

2025-10-12 via Nuitee
J
James
10
Pros:

Excellent stay here. Room had everything and the bed and pillows were sooooo incredibly comfy

2025-10-12 via Nuitee
B
Brad
10
Pros:

Convenient, huge rooms, could walk or tide to many spots.

2025-10-12 via Nuitee
S
Sean
10
Pros:

Good. Great location.

2025-10-12 via Nuitee
W
Will partner
10
Pros:

Parking was easy under the hotel. Staff was very friendly. Room was large and bed was very comfortable

2025-10-12 via Nuitee
E
Elizabeth family
6
Pros:

Hotel was clean and comfortable. Lovely room. Breakfast was pathetic. No coffee after 9 am was ridiculous for the price. Recommended though if you are going to Massey Hall. Just a wee walk.

2025-10-11 via Nuitee
J
jillian
10
Pros:

Large comfortable room. Centrally located.

2025-10-11 via Nuitee