Hyatt Regency London - The Churchill

Hotels
•
Hyatt Regency
9 (2508 reviews)
30 Portman Square , London , gb

listing image 1
Show all photos
Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean facilities
Comfortable beds
Excellent food
Cons:
Long check-in process
Discretionary charges
Small bathrooms

Categories

Cleanliness
9.39
The hotel is reported to be very clean and well-maintained.
Service
8.36
Service was noted as good overall, but there were some negative experiences during check-in.
Location
9.4
The location received frequent praise for being perfect and convenient.
Room Quality
8.85
Rooms were described positively, but some complaints about size and amenities.
Amenities
8.88
Amenities received some appreciation, although there were mentions of service charges.
Value for Money
8.34
There were concerns about discretionary charges, affecting the perceived value.
Food and Beverage
9.39
Food and drink were highly praised, contributing positively to the experience.
Overall Experience
9.36
General sentiment was very positive, with several guests expressing eagerness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 12:48

Property Description

Luxurious and Central Location
Located just 200 meters from Marble Arch Tube Station, Hyatt Regency London – The Churchill offers elegant and luxurious accommodation in the exclusive Marylebone area, with top attractions like Hyde Park and Oxford Street at your doorstep.

Family-Friendly Accommodation
For families, the hotel provides stylishly designed Two-Bedroom Garden View Suites and Family Rooms, ensuring a comfortable stay for all guests.

Premium Amenities
Enjoy 24-hour fitness facilities, spa treatments, a tennis court, and exclusive lounges for Club room guests. Indulge in culinary delights at the award-winning Churchill Bar & Terrace and fine dining at Michelin-starred Locanda Locatelli.

Book now for an unforgettable stay at Hyatt Regency London – The Churchill, where luxury meets convenience.

Important information:

This is a nonsmoking hotel and all guest rooms and suites will be smoke-free zones. The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person’s ID and credit card. Please note that for all prepaid rates, payment card used for the booking is required during check-in. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person’s ID and credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for free when using an available extra bed.
    People 13 years old and over stay for £100 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Video

Guest Reviews

9
Based on 2508 reviews
Cleanliness: 9.39
Service: 8.36
Location: 9.4
Room Quality: 8.85
Amenities: 8.88
Value for Money: 8.34
Food and Beverage: 9.39
Overall Experience: 9.36
Y
Yiannis • solo_traveller • gr
9
2026-03-05 • via Nuitee
K
Katrina • couple • gb
10
2026-03-05 • via Nuitee
K
Kashika • solo_traveller • in
9
2026-02-25 • via Nuitee
A
Anna • solo_traveller • gr
10
2026-02-25 • via Nuitee
丽丽 • family_with_children • cn
9
Great
Pros:

Breakfast is wonderful

Cons:

The shower water is not strong enough

2026-02-24 • via Nuitee
G
Georg • couple • at
10
Eine ideale "homebase" für jeden London-Aufenthalt.
Pros:

Das Personal war sehr freundlich, zuvorkommend und hilfsbereit. Auf persönliche Wünsche wurde eingegangen und wir wurden immer aufmerksam und herzlich bedient. Dabei war das Personal aber niemals aufdringlich oder wollte uns "etwas verkaufen". Auch der Service und das Angebot in der Lounge waren erste Klasse.

Cons:

Bei der Buchung haben wir ein "Zimmer mit Gartenblick" genommen, in der Annahme, es geht nach hinten, in den Hof, und nicht nach vorne, auf die Straße, raus. Tatsächlich sind hier "Zimmer mit Gartenblick" nach vorne zur Straße und dem Park hin gerichtet. Bei geschlossenen Fenstern geht das, wir haben dann aber um ein Zimmer nach Hinten raus gebeten - und es auch bekommen.

2026-02-24 • via Nuitee
S
sant0224 • Couples • Hong Kong
10
Excellent staff and dining at Hyatt Regency London - The Churchill
Pros:

We stayed two nights in this Hyatt Regency property using the free night voucher. We chose this Hyatt hotel for our London break because of its prime ocation and ambience. Both myself and my partner were super impressed with the staff running the hotel, from the reception staff (a lady originally from Ukraine), and Teni, the manager of the guest lounge to the Montagu and Churchill Bar staff. Everyone is friendly and welcoming and good at engaging guests in small chats, which added a personal touch to the stay.

The room is of a reasonable size, well-appointed and feels very homely. As a globalist, we were upgraded to a higher floor arden view room, overlooking Portman Square, a privately-owned square. The more open vista gave the room more natural daylight during our time there. Everything in the room worked fine, which was important for a hassle-free stay. we were pleasantly surprised to find a bidet type toilet.:-). There were, however hree areas where we think the hotel management can address in the near and distant future to enhance guest experience: (1) The shower area is very slippery when.soapy; (2) The duvet cover had a few small patches of stain; and (3) The bathroom size is too compact for a hotel of this class.

Another highlight of our stay was the food and beverages. We had breakfast both mornings, used the lounge in the hors d'oruvres hours and ate in the bar and restaurant. The breakfast was very well-prepared with quality ingredients and the spread was impressive. The lounge snacks were also of a superior quality. The more exclusive atmosphere made for a highly relaxing experience. For our dinner, we tried both the bar and the restaurant to sample the atmosphere of the two venues. The Churchill Bar was lively, without being noisy. We ordered mushroom dumplings and beef tagliata and both were cooked perfectly with the right amount of flavour.

I wish to thank the staff for the efforts they make to make guests feel that their stay is valued.

2026-02-21 • via Tripadvisor
A
Ayed • couple • qa
3
Housekeeping didn't change the bathroom towels and robe before they give us the rooms
Pros:

Locations

Cons:

The cleaning level

2026-02-14 • via Nuitee
E
Emir • couple • tr
10
Its a very good 5 star hotel with very nice location and the staffs are very professional and the services are very high
Pros:

The location

Cons:

Every things are very good

2026-02-13 • via Nuitee
B
Bruno • couple • br
10
2026-02-12 • via Nuitee
D
Dr Wesam • couple • kw
8
2026-02-12 • via Nuitee
D
Dr Wesam • couple • kw
9
A Nice hotel when compared with other hotels
Pros:

Staff.. location.. reputation..

Cons:

Bed Mattress is not healthy.. not comfortable.. no activities for the kids.. just one restaurant in the hotel..

2026-02-12 • via Nuitee
L
laoban173 • NONE • Pebble Beach, Monterey County, California
10
Reasonable option in crowed London . Value for travellers
Pros:

Great value in nice neighborhood. Staff well trained and professional. Rooms well maintained, clean . Housekeeping was terrific. Bellmen assisted with cabs, never had a long wait .

2026-02-10 • via Tripadvisor
R
Roberto • extended_group • jp
10
2026-02-10 • via Nuitee
M
Mohammad • solo_traveller • kw
8
Pros:

Location is awesome . Very quiet area plus everything is around hotel.

Cons:

I stayed twice at the same month and I can say loudly the staff at reception are not trained well. They don’t understand that you reach the hotel after a long flight and they are rude. Two times different staff one was Italian guy the other Indian I guess both were rude. Even though both knows I reach the hotel after a long long day.

2026-02-10 • via Nuitee
T
Tawfeeq • couple • ca
10
Happy
Pros:

Location is good stuff good bar and restaurant also gym also good

Cons:

Nothing

2026-02-10 • via Nuitee
M
Mohammad • couple • kw
8
Pros:

Clean and comfy.

Cons:

I stayed twice at the same month and I can say loudly the staff at reception are not trained well. They don’t understand that you reach the hotel after a long flight and they are rude. Two times different staff one was Italian guy the other Indian I guess both were rude. Even though both knows I reach the hotel after a long long day.

2026-02-10 • via Nuitee
F
Fatima • couple • ae
10
2026-02-09 • via Nuitee
A
ali • couple • ae
9
2026-02-08 • via Nuitee
L
Latifa • couple • kw
9
2026-02-08 • via Nuitee