Haywood Park Hotel, an Ascend Collection Hotel

Hotels
Ascend Collection
9 (670 reviews)
1 Battery Park Avenue , Asheville , us

Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Spacious rooms
Cons:
Cleanliness issues
Limited dining options

Categories

Cleanliness
6.71
There were significant health concerns regarding cleanliness, particularly with the jetted tub leading to health issues.
Service
9.68
Staff was described as friendly and accommodating in multiple reviews.
Location
9.72
Location is praised as excellent and central to downtown attractions.
Room Quality
9.67
Rooms are often mentioned as spacious and well-appointed.
Amenities
8.7
Amenities were generally well-received, though some guests noted the absence of a microwave.
Value for Money
9.66
Guests felt they received good value considering the price and location.
Food and Beverage
8.71
Food and beverage options mentioned were limited, impacting this score.
Overall Experience
9.18
Overall experiences were largely positive with the noted drawback of cleanliness impacting a few guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 12:17

Property Description

Luxurious Stay in the Heart of Asheville

At Haywood Park Hotel, Ascend Hotel Collection, indulge in a blend of comfort and convenience. Start your day with a complimentary breakfast before hitting the on-site fitness center. Stay connected with complimentary WiFi throughout your stay.

Elegant Suites and Top-Notch Services

Relax in suites equipped with a flat-screen TV, refrigerator, and Keurig coffee maker. Enjoy the added luxury of a furnished seating area, with some suites offering spa baths. Let the bell service and concierge cater to your needs while you savor complimentary champagne upon arrival.

Culinary Delights and Nearby Attractions

Satisfy your cravings at Haywood Park Cafe and Isa’s French Bistro. Explore the nearby Asheville Civic Center and the University of North Carolina Asheville. Your unforgettable Asheville experience awaits at Haywood Park Hotel.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note dogs are the only pet allowed at this property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AVL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    No special conditions apply for groups.

  • Children and extra bed policy

    Children of any age are allowed.
    Children from 13 years old to 17 years old stay for US$50 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 17 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 670 reviews
Cleanliness: 6.71
Service: 9.68
Location: 9.72
Room Quality: 9.67
Amenities: 8.7
Value for Money: 9.66
Food and Beverage: 8.71
Overall Experience: 9.18
I
Irene solo_traveller us
7
Overall I highly recommend it for a value hotel - prime location walkable to restaurants shops etc.
Pros:

The location is spectacular and the price is decent compared to surrounding hotels. The bed and pillows are super comfortable and the room I had was HUGE.

Cons:

No water bottle refilling stations or water bottles offered. Also the carpet in the 4th floor hallway a bit musty, and the hotel is a bit dated but that reflects the pricing.

2026-05-18 via Nuitee
J
Justin couple us
6
Good staff. close to everything down town. Hotel rooms could use an update but overall a good value.
Pros:

Everything in walking distance.

Cons:

TV situation could improve. Offer streaming over cable

2026-05-18 via Nuitee
C
Ciesiolka solo_traveller us
9
I had a great time staying there, and the location and staff made the whole experience easy.
Pros:

The location was great, I was able to walk to just about anywhere in Asheville from there. The staff was very friendly and helpful, addressing any problems I had promptly while being very approachable. The bed and bathroom were in good condition, and I enjoyed the bathrobe provided. At other hotels I've stayed at they make it a big deal if the key cards are lost, but here the staff had no problem helping me out when I left them in my room accidentally or they were demagnetized.

Cons:

Some of the equipment was a little old, and I wish I knew about paying for parking before I arrived.

2026-05-15 via Nuitee
L
Letha family_with_children us
7
2026-05-12 via Nuitee
K
Keri family_with_children us
9
2026-05-12 via Nuitee
N
Nushina family_with_children us
9
Beautiful, comfortable, clean, and convenient location. Loved the history of the building!
Pros:

The room was wonderful. Lots of space, little kitchen area, beds were comfortable & pull out bed was perfect for us. It would have been nice to have bedding for the pull-out in the closet or something rather than having to ask for it.

Cons:

The hotel has no bottled water for sale in the vending machines. We had to get bottled water outside the hotel. Not the biggest deal but not convenient either. It looked like there is a restaurant, but it didn't seem to be open (?)

2026-05-11 via Nuitee
8
834tomw Couples Johnson City, Tennessee
10
Haywood Park Hotel Visit
Pros:

Wonderful historic hotel located in a great location to experience Nashville. The property is beautifully restored. Rooms are large and very clean and well appointed. The staff is very helpful and responsive. We would stay there again without hesitation.

2026-05-06 via Tripadvisor
K
Kengray Couples Holden Beach, North Carolina
10
Amazing!
Pros:

Amazing!!! We stayed in the Grand King for an anniversary celebration. Unbelievable space! Large living room, giant corner bedroom with lovely Mountain View’s and huge beautiful bathroom. The staff, especially front desk made us feel So Special! Look no further than Haywood Park!

2026-05-06 via Tripadvisor
M
michaelc689 Couples Boston, Massachusetts
4
No Sleep, Homeless, and Dumpsters
Pros:

Ashville and Haywood Hotel both were a disappointment. The town was actually on my bucket list. I didn't realize that there were buckets outside my window for all the homeless to relieve themselves throughout the night. Never mind the town garbage truck that backed up outside our window every 15 minutes from 5 am to 7 am to empty the dumpsters which have video cameras on them that film including into our room. We stayed for two nights and never got more than 5 hours sleep. When we complained at front desk they just said that they can't do anything about it. Of course they failed to mention this when they booked us, gave us the keys, and took our money. Lastly, the town was a disgrace. Outside every restaurant, store door and lying on sidewalks are a population of homeless that was shocking to see in small town south. I'm all for helping the homeless but that actually isn't helping them.

2026-05-05 via Tripadvisor
K
KarlaandConrad couple us
1
Derek the manager that sent me a email faulting me for not checking their website regarding their valet parking and othe
Pros:

Would not answer their phone

Cons:

Couldn’t park or get anyone to pick up the phone to offer suggestions on parking

2026-05-04 via Nuitee
N
Natalie solo_traveller us
8
Pros:

The history of the building. The unique, spacious room layout and wonderful deep tub in the bathroom. The staff was wonderfully responsive. And at check in we were given flutes of champagne to toast our anniversary trip!

Cons:

Our key needed to be replaced every day of our trip.

2026-05-02 via Nuitee
couple ch
8
2026-04-30 via Nuitee
K
Katrina couple us
10
Truly pampered in a superb location
Pros:

Our entire experience was marvelous! From the valet to counter we were very well taken care of. Complementary sparkling wine every day in the lobby and the ease of access with valet truly made us feel pampered. A room was magnificent and we will definitely choose to stay there again.

Cons:

The connecting doorway in the room allowed us to hear intimate relations happening next door

2026-04-28 via Nuitee
R
Rainy917 Couples Lynbrook, Long Island, New York
10
A Hotel not to be missed.
Pros:

The hotel had the best location, walkable to everything. We checked in on a Tuesday and stayed 2 nights. We had a king suite and a fabulous rate. Loved the history of the place, being it was department stores from back in the day and really loved the artifacts they kept and displayed throughout the hotel.

Our first day we explored the downtown area. The second day we visited the Biltmore because, well, if we didn’t, someone was bound to ask why not. It was great, by the way. It was our first time to this area and I regret not staying an extra night in order to do some hiking and ride along the Blue Ridge Highway.

All in all the staff is super accommodating and friendly and I would recommend this place to anyone thinking of staying in Asheville because this place hit all the right buttons for us!

2026-04-25 via Tripadvisor
P
paulmY3050RM Family
10
A home away from home in the heart of Asheville
Pros:

Large, spacious rooms. An excellent value. Haywood Park Hotel is located ideally in the center of Asheville. It has a wonderful atmosphere. This hotel was in a former life a clothing and department store in the heart of town, and it now possesses the character so often missing in modern hotels. It is close to restaurants, bookstores and walking distance to the River Arts District and several nearby breweries. It is very well maintained and clean. Highly recommended!

2026-04-25 via Tripadvisor
N
N742QHcindyc Family
10
Stay Here!’n
Pros:

Great location. Wonderful room. Attentive and helpful staff.

2026-04-21 via Tripadvisor
L
lisapH1027NH Family
8
Wonderful staff and beautiful rooms!
Pros:

Dana, Braydon, Seth, Susanna, and Daimon were wonderful to us throughout our stay at Haywood Park Hotel!! They made our stay perfect from start to finish. There were two small inconveniences: Our key cards continually didn’t open our hotel room door and our room refrigerator never worked. Other than these two issues, our time at this beautiful hotel was amazing! Our room was huge and the beds were so comfortable. My husband and I will definitely stay at The Haywood Park Hotel the next time we are in Asheville!!

2026-04-20 via Tripadvisor
J
Joseph couple us
5
2026-04-18 via Nuitee
B
ButterflyB Couples Arlington, Virginia
10
Perfect stay!
Pros:

Perfect stay: excellent location with an easy walk of many restaurants and shops. Friendly, helpful staff, especially the evening valet and the two folks at the reception desk. Room was immaculate with everything we needed and more. We were surprised by a glass of bubbly on arrival and a bag of local popcorn on departure. Would definitely stay again!

2026-04-17 via Tripadvisor
E
E7738UVpattis Friends getaway
10
Wonderful
Pros:

Excellent for downtown experiences with spacious rooms, friendly service and front desk was very accommodating and pleasant ! Valet service was wonderful and so speedy! Will come again and tell our friends!

2026-04-16 via Tripadvisor