Mercure Newcastle

Hotels
•
Mercure
6.8 (1989 reviews)
Corner King & Steel Streets , Newcastle , au

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Good breakfast
Comfortable bed
Cons:
Untidy room
Inadequate parking

Categories

Cleanliness
5.01
Bathroom filthy, room was untidy with dust everywhere.
Service
7.98
Staff addressed issues but lacked proper apology for mix-up.
Location
8.02
Perfect location but inadequate parking availability.
Room Quality
6.97
Reasonably comfortable bed but mixed reports on cleanliness.
Amenities
6
No microwave available; limited amenities impacting experience.
Value for Money
6.46
Not worth the price paid considering overall experience.
Food and Beverage
9.01
Breakfast was very fresh and yummy.
Overall Experience
4.98
Multiple issues with cleanliness, parking, and service affected stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 01:25

Property Description

Prime Location
Located in the heart of Newcastle, Mercure Newcastle offers unparalleled access to the city's top attractions, from the stunning coastline to the bustling nightlife and beautiful beaches.

Modern Amenities
With 131 newly refurbished rooms, free Wi-Fi, air conditioning, and in-room smart TVs, Mercure Newcastle ensures a comfortable and convenient stay for all guests. The hotel also boasts four meeting spaces, a board room, and 24-hour front desk service.

Delicious Dining Options
Guests can indulge in delectable dishes at the hotel's restaurant and bar, which serves breakfast and an all-day menu. Whether dining in or ordering in-room, the culinary experience at Mercure Newcastle is sure to delight.

Experience the best of Newcastle at Mercure Newcastle - book your stay now for an unforgettable coastal getaway.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
Please note that this property requires a credit card pre-authorization upon check in to cover any incidental charges. The pre-authorization amount will equal the total cost of accommodations, plus a security bond. You must show a valid credit card and photo ID upon check in. This credit card must be in the same name as the guest's name on the booking confirmation and the card holder must be present.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NTL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs AUD 16 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 50 per person per stay when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

6.8
Based on 1989 reviews
Cleanliness: 5.01
Service: 7.98
Location: 8.02
Room Quality: 6.97
Amenities: 6
Value for Money: 6.46
Food and Beverage: 9.01
Overall Experience: 4.98
E
emma • couple • au
8
Would recommend staying there again
Pros:

Parking was easy, rooms nice and clean, friendly staff, close proximity

2026-03-05 • via Nuitee
R
Robert • solo_traveller • au
9
great
Pros:

Great location

Cons:

Unfortunately no carpark available when I arrived but that is Ok

2026-03-05 • via Nuitee
L
Laura • solo_traveller • au
3
Pros:

It was close to where we needed to be the following day. The bed was comfy

Cons:

The restaurant was shut, the pool was open to the public which had a naked lady screaming in it and throwing objects. The staff are not interactive and quite cold when requesting assistance. The driveway is difficult to navigate exit out of causing traffic jams.

2026-03-02 • via Nuitee
L
Ladule Justin • family_with_children • au
4
Pros:

I just like the location which is central and close to where I needed to be.

Cons:

My room was dirty and I had no towels in my room. It was late and no one was there for me to ask to give me towels. The bathroom was dirty, repairs were made with dust and paint leftover not cleaned. It was not a very comfortable. The front lady was so nice and fixed the issues quickly. But I think the hotel is generally too old and not looked after. The price you pay is not justified at all for such a low level accommodation.

2026-03-01 • via Nuitee
I
Ian • couple • au
7
Ok
Pros:

Good location

Cons:

Room wasn’t clean

2026-03-01 • via Nuitee
J
Joan • solo_traveller • au
7
I probably won’t stay there and pay that much money until it is updated and cleaned properly
Pros:

Friendliness of staff was great

Cons:

Limited bar drinks available, noisy from traffic at night. It’s very dated and the bathroom was unclean. The surface of the bath was peeling off. The floor had not been cleaned

2026-03-01 • via Nuitee
L
Liam • extended_group • au
5
Pros:

Reasonably priced

Cons:

Location was in dodgy part of town and could hear next door, lightning was flickering and not very bright

2026-03-01 • via Nuitee
B
Bill • solo_traveller • au
3
Pretty poor to be honest
Pros:

Staff were very good

Cons:

Rooms are in poor condition aircon didn’t work or cool the room

2026-02-28 • via Nuitee
D
Divish • couple • au
8
2026-02-27 • via Nuitee
G
Gladding • couple • au
8
2026-02-26 • via Nuitee
M
Marina • family_with_children • au
3
Misleading
Pros:

The location and the staff where friendly

Cons:

It was old, dirty, bathroom had chips in the bathtub, it smelt mouldy, it does not look anything like the pictures on the site. I was very disappointed and unfortunately due to the time of night. we couldn’t find another hotel. I reached out to the hotel and they have yet to respond to me!

2026-02-24 • via Nuitee
J
Jacqui • couple • au
8
Pros:

Proximity to Nex
Spacious room

Cons:

Parking
Limited menu

2026-02-24 • via Nuitee
J
Jodie • couple • au
8
Pros:

Close to NEX

2026-02-23 • via Nuitee
M
Melinda • family_with_children • au
6
Cons:

Very noisey

2026-02-23 • via Nuitee
T
Teresa • extended_group • au
9
Great
Pros:

Close to where we needed to be.

Cons:

Dirty windows.

2026-02-23 • via Nuitee
R
Randall • couple • au
5
While the room was good, I didnt sleep well due to noise from the street.
Pros:

The hotel is convenient to the event venue that I was attending. The front office staff were very friendly and the breakfast quite good.

Cons:

The rooms are not very sound proof and unfortunately there was a lot of noise from out on the street (nightclub music, car hooning).

2026-02-23 • via Nuitee
K
Karen • extended_group • gb
8
2026-02-23 • via Nuitee
C
Codie • couple • au
10
2026-02-22 • via Nuitee
C
Codie • couple • au
10
2026-02-22 • via Nuitee
B
Bourke • couple • au
5
Relatively comfortable & basic. Check in stressful- told we had no booking even with 3 prepaid rooms
Pros:

Bed was comfortable. Housekeeping staff were lovely

Cons:

I booked 3 rooms- it took quite a long time to "find" the booking when I arrived in the afternoon. They found my first room, then when other guests arrived later, they took a long time to find those rooms too, after telling my guests that they didn't have rooms booked (they were booked and paid for in January).
Rooms were very noisy

2026-02-22 • via Nuitee