Mercure Newcastle

Hotels
•
Mercure
6.8 (2195 reviews)
Corner King & Steel Streets , Newcastle , AU
+61 2 4086 6300

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Good breakfast
Comfortable bed
Cons:
Untidy room
Inadequate parking

Categories

Cleanliness
5.01
Bathroom filthy, room was untidy with dust everywhere.
Service
7.98
Staff addressed issues but lacked proper apology for mix-up.
Location
8.02
Perfect location but inadequate parking availability.
Room Quality
6.97
Reasonably comfortable bed but mixed reports on cleanliness.
Amenities
6
No microwave available; limited amenities impacting experience.
Value for Money
6.46
Not worth the price paid considering overall experience.
Food and Beverage
9.01
Breakfast was very fresh and yummy.
Overall Experience
4.98
Multiple issues with cleanliness, parking, and service affected stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 01:25

Property Description

Prime Location
Located in the heart of Newcastle, Mercure Newcastle offers unparalleled access to the city's top attractions, from the stunning coastline to the bustling nightlife and beautiful beaches.

Modern Amenities
With 131 newly refurbished rooms, free Wi-Fi, air conditioning, and in-room smart TVs, Mercure Newcastle ensures a comfortable and convenient stay for all guests. The hotel also boasts four meeting spaces, a board room, and 24-hour front desk service.

Delicious Dining Options
Guests can indulge in delectable dishes at the hotel's restaurant and bar, which serves breakfast and an all-day menu. Whether dining in or ordering in-room, the culinary experience at Mercure Newcastle is sure to delight.

Experience the best of Newcastle at Mercure Newcastle - book your stay now for an unforgettable coastal getaway.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
Please note that this property requires a credit card pre-authorization upon check in to cover any incidental charges. The pre-authorization amount will equal the total cost of accommodations, plus a security bond. You must show a valid credit card and photo ID upon check in. This credit card must be in the same name as the guest's name on the booking confirmation and the card holder must be present.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NTL

Location

Guest Reviews

6.8
Based on 2195 reviews
Cleanliness: 5.01
Service: 7.98
Location: 8.02
Room Quality: 6.97
Amenities: 6
Value for Money: 6.46
Food and Beverage: 9.01
Overall Experience: 4.98
P
Phoebe • solo_traveller • au
8
2026-10-23 • via Nuitee
J
Julieta • solo_traveller • au
8
well located to eating facilities
Pros:

location

2026-10-23 • via Nuitee
A
Amy • couple • au
9
Very nice!
Pros:

Check in was quick & easy. Loved the convenience of location for my event nearby. The restaurant looked clean and nice, room was a decent size. Car parking was convenient and not too expensive!

Cons:

The cutlery in my room wasn’t cleaned properly.
The bathroom could use an exhaust fan but that’s just me being picky tbh.

2026-10-21 • via Nuitee
P
Priyanka • solo_traveller • nz
10
2026-10-19 • via Nuitee
N
Natalie • solo_traveller • au
10
2026-10-18 • via Nuitee
P
Paul • couple • au
9
Stay was pleasant and comfortable.
Pros:

Room was clean and comfortable

Cons:

Passageways were blocked with laundry containers

2026-10-14 • via Nuitee
S
Stuart • solo_traveller • au
6
Pros:

Room was clean and comfortable. Location close to all amenities.

Cons:

One lift out of service. Parking unavailable and had to go offsite at additional expense.

2026-10-11 • via Nuitee
J
Jenny • solo_traveller • au
8
2026-10-10 • via Nuitee
T
Tyler • couple • au
5
2026-10-09 • via Nuitee
J
Joanne • family_with_children • au
6
For $500 A night, expected more. But staff were great
Pros:

Location

Cons:

Emptied water from bath, water came up the drain onto bathroom floor and went everywhere..

Room didn't get serviced for a 2 night stay. Had to ring for more towels.
Not enough milk for 3 people 2 nights.

Double bed was two singles zipped together, kept falling into the middle gap. Both beds no comfort at all.

2026-10-08 • via Nuitee
N
Nicole • solo_traveller • au
8
Pros:

Central location and staff were lovely.

2026-10-07 • via Nuitee
M
Mikayla • solo_traveller • au
7
2026-10-07 • via Nuitee
C
Carolyn • family_with_children • au
10
A great break and super helpful staff
Pros:

Clean and friendly staff

Cons:

Nothing but Apple Maps location is inaccurate and takes you to the Woolworths carpark

2026-09-19 • via Nuitee
J
jan • solo_traveller • au
8
Pros:

Beds

Cons:

Smoking on our floor

2026-09-19 • via Nuitee
J
josiane • couple • au
9
2026-09-16 • via Nuitee
J
Jason • solo_traveller • au
10
2026-09-14 • via Nuitee
M
Mark • solo_traveller • au
9
2026-09-13 • via Nuitee
S
Sophie • couple • au
5
2026-09-13 • via Nuitee
L
Lily • couple • au
4
good but found used bad aid in bed
Pros:

break was good

Cons:

found used badaid in bed

2026-09-13 • via Nuitee
G
Gilly's • solo_traveller • au
8
A getaway
Pros:

Location is handy

Cons:

Small pool and pool area, shower water flow was poor, windows dirty

2026-09-08 • via Nuitee