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Facilities
Property facilities
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Family rooms
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Currency exchange
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Non-smoking throughout
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Concierge service
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Outdoor furniture
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Fence around pool
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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CCTV outside property
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Security alarm
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Key card access
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Mobile app for room service
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Snack bar/deli
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Self parking (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Exercise/lap pool
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Covered parking
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Secured parking
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Garage
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Swimming nearby
Review Highlights
Categories
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Property Description
Prime Location
Located in the heart of Newcastle, Mercure Newcastle offers unparalleled access to the city's top attractions, from the stunning coastline to the bustling nightlife and beautiful beaches.
Modern Amenities
With 131 newly refurbished rooms, free Wi-Fi, air conditioning, and in-room smart TVs, Mercure Newcastle ensures a comfortable and convenient stay for all guests. The hotel also boasts four meeting spaces, a board room, and 24-hour front desk service.
Delicious Dining Options
Guests can indulge in delectable dishes at the hotel's restaurant and bar, which serves breakfast and an all-day menu. Whether dining in or ordering in-room, the culinary experience at Mercure Newcastle is sure to delight.
Experience the best of Newcastle at Mercure Newcastle - book your stay now for an unforgettable coastal getaway.
Please note, there is a 1.4% credit card surcharge when using a credit card.
Please note that this property requires a credit card pre-authorization upon check in to cover any incidental charges. The pre-authorization amount will equal the total cost of accommodations, plus a security bond. You must show a valid credit card and photo ID upon check in. This credit card must be in the same name as the guest's name on the booking confirmation and the card holder must be present.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Parking
Private parking is possible on site (reservation is not possible) and costs AUD 16 per day.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 4 years old stay for free when using an available cot.
Children up to and including 12 years old stay for free when using an existing bed.
People no matter the age stay for AUDÂ 50 per person per stay when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay. -
Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
Location
Guest Reviews
Close proximity to Newcastle Exhibition Centre.
The staff were fabulous. Most comfortable bed ever.
Clean was 🥰
Loved everything
windows that actually open for fresh air!
dated bathroom but no big deal at all
Friendly staff, amazing breakfast & coffee.
Extra $50 for a sort of sofa bed. Very misleading given the room is sold for 3 people and children apparently don't pay. Well, if a family of 3 is keen to sleep on one bed. Otherwise you'll be charged $50 for a disgraceful thing they call an extra bed. Disappointed.
Great location, okay amenities in the room.
Looked like the general areas hadn’t been cleaned in some time, air in the room was extremely dirty,
Great location
Unfortunately no carpark available when I arrived but that is Ok
Parking was easy, rooms nice and clean, friendly staff, close proximity
It was close to where we needed to be the following day. The bed was comfy
The restaurant was shut, the pool was open to the public which had a naked lady screaming in it and throwing objects. The staff are not interactive and quite cold when requesting assistance. The driveway is difficult to navigate exit out of causing traffic jams.
I just like the location which is central and close to where I needed to be.
My room was dirty and I had no towels in my room. It was late and no one was there for me to ask to give me towels. The bathroom was dirty, repairs were made with dust and paint leftover not cleaned. It was not a very comfortable. The front lady was so nice and fixed the issues quickly. But I think the hotel is generally too old and not looked after. The price you pay is not justified at all for such a low level accommodation.
Good location
Room wasn’t clean
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