Best Western New Albany

Hotels
•
Best Western
8.1 (449 reviews)
400 Highway 30 West , New Albany , US
+1 662-598-0123

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, helpful front desk staff (Justin, Ruby mentioned)
Convenient/great location
Generally comfortable rooms and beds
Quiet and clean experiences reported by many guests
Good value/room price
Breakfast described as good by several guests
Cons:
Musty/moldy/strong unpleasant room odors reported
Inconsistent housekeeping; some rooms described as dirty or filthy
Pool cleanliness issues (floating debris, bottle cap)
Breakfast items sparse by mid-morning; staff sometimes slow to replenish
Cleaning lapses (missed spots, dirty lobby decanter)
Incidents such as staff knocking despite 'Do Not Disturb' sign
Room issues: rusty bathtub spots, lamp/fixture problems, bathroom door binding
Occasional management inattentiveness reported

Categories

Cleanliness
6
Multiple guests reported strong musty/foot/mold odors, visibly dirty bathrooms and carpets, missed cleaning spots, and an unclean pool (floating debris). Several reviews describe rooms as 'incredibly dirty' or 'disgusting', indicating a clear problem with housekeeping consistency.
Service
9.4
Service is frequently praised: front-desk staff called out by name (Justin, Ruby) for being exceptional and helpful (manual check-in during a key outage). Mostly friendly and helpful staff impressions, though there are isolated lapses (management uninterested in breakfast readiness; staff knocking despite a 'Do Not Disturb' sign).
Location
9.4
Location is repeatedly described as convenient and great for visits (e.g., proximity to Ole Miss), with multiple guests citing it as a primary positive factor.
Room Quality
7.8
Rooms are generally comfortable with working fixtures and good beds, but several issues were noted: occasional musty smells, rusty tub spots, lamp/lighting difficulties, and a bathroom door binding — indicating mixed room-condition experiences.
Amenities
7
Amenities are mixed: breakfast is offered but was reported bare by mid-morning and staff sometimes slow to replenish coffee/food; pool cleanliness is a concern (debris, uninviting appearance); lobby water decanter cleanliness was also questioned.
Value for Money
9
Several guests noted the room price was great and the property met their needs for short stays; overall perceived as good value despite some cleanliness/amenity issues.
Food and Beverage
7.9
Breakfast received generally positive notes (described as good by multiple guests), but there are recurring complaints about limited items later in the morning and staff not keeping items/coffee ready for later arrivals.
Overall Experience
8.3
Most guests describe an overall comfortable, convenient stay with friendly staff and willingness to return, but cleanliness and occasional amenity/staffing lapses tempered the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:08

Property Description

Luxurious Accommodation:
Indulge in a relaxing stay at Best Western New Albany, where comfort meets convenience. Our 3-star hotel offers air-conditioned rooms with free WiFi, ensuring you stay connected throughout your visit.

Convenient Amenities:
Take advantage of our seasonal outdoor swimming pool, shared kitchen, and on-site ATM. For those craving homemade meals, select rooms feature a kitchen equipped with a fridge and microwave.

Exceptional Services:
Experience top-notch hospitality with a 24-hour front desk, shared lounge, and business centre available to cater to your every need.

Book your stay now at Best Western New Albany and elevate your travel experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEM

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
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Guest Reviews

8.1
Based on 449 reviews
Cleanliness: 6
Service: 9.4
Location: 9.4
Room Quality: 7.8
Amenities: 7
Value for Money: 9
Food and Beverage: 7.9
Overall Experience: 8.3
R
Robinson • family_with_children • us
4
Pros:

The location

Cons:

The smell was awful. The room smelled like feet. As if the carpet needs to be taken out.

2026-10-29 • via Nuitee
D
Daniel • solo_traveller • us
10
See above
Pros:

Clean rooms, friendly staff, convenient location, good breakfast.

Cons:

n/a

2026-10-26 • via Nuitee
B
Brad • couple • us
7
Cons:

Breakfast was bare by 8:30

2026-10-26 • via Nuitee
B
Brooke • family_with_children • us
6
It was fine; comfortable, but could be cleaner.
Pros:

The location was nice. I liked the outdoor seating area, but they could have more. The bed was comfortable. Everything in the room worked. Water pressure/temperature was good — no complaints there.

Cons:

It wasn’t dirty, but it could’ve been cleaner. The complimentary water decanter in the lobby needed cleaning; some black material (presumably mold) fell out into a family member’s glass. There were some places on vertical surfaces in the hotel room that were missed when cleaned. The worst experience was on the last morning there. So, it’s the day we’re checking out, and I have a “Do Not Disturb” sign on my door. Staff knocks on my door several hours before checkout. I was still asleep!! I come to the door to find they’re there to change out the telephone. Couldn’t that have waited until I checked out??? And why are they banging on my door when I have the “Do Not Disturb” sign up??!!?? That was quite annoying. The pool didn’t look too inviting — needs to be cleaned better.

2026-10-22 • via Nuitee
D
Durham • family_with_children • us
10
I'd stay here again !
Pros:

clean quiet comfortable with a great breakfast

Cons:

no complaints

2026-10-22 • via Nuitee
H
Helen • family_with_children • us
6
Pros:

Justin at the front desk was exceptional. Ruby in the bkfst area was very good as well. Apparently Ruby was called to cover a shift late..Management seemed uninterested in making coffee or having bkfst. Items ready for anyone that came down at 740 or later. Room was clean. Had to crawl under a desk to get a floor lamp to work..We stopped for the night on the way to Florida as we do 2-3 times a year. We thought we had found a good place to stay but we will find another place next time..So other than Justin and Ruby, we were not impressed with staff...

2026-10-15 • via Nuitee
H
Hayley • family_with_children • us
7
Short and sweet, just what we needed!
Pros:

Its a nice place, very clean and comfortable. Everyone was nice. Really no complaints. I would definitely stay here again with my family.

Cons:

The bath tub in our room was a little rusty in a couple of small spots, but thats nitpicking. Other than that the room was nice. Also we didnt have any handsoap in our bathroom, and i dont like using refilled bottles because you just never know what people before have done to them. But for that reason we always bring our own stuff to use. So really its just a matter of preference for me. Everything was nice. I really have no major complaints at all.

2026-10-08 • via Nuitee
D
Daniel • solo_traveller • us
10
Pros:

Front desk staff was very friendly and helpful getting me checked in. The key system had gone down due to a thunderstorm and he worked with his manager to do this manually and get my room assignment and key.

2026-10-08 • via Nuitee
R
Robert • couple • us
2
Absolutely dirty and disgusting.
Cons:

The room was incredibly dirty and it smelled very bad, of mold and other odors. The bathroom was also filthy.

2026-10-07 • via Nuitee
L
Linda • solo_traveller • us
7
Pros:

Friendly staff.
Clean
Quiet
Location

Cons:

The bathroom door was binding on the floor, hard to close and open.

2026-09-15 • via Nuitee
H
Holly • family_with_children • us
9
We love this location in relation to visiting our kids at Ole Miss!
Pros:

Great location! Friendly staff. We've stayed here before and we will again.

Cons:

Musty smell upon entering the room initially. Damp smell. But it dissipated after awhile.

2026-09-14 • via Nuitee
C
Connie • couple • us
10
Pros:

It was very clean and very convenient!

2026-09-14 • via Nuitee
B
Bryan • couple • us
9
2026-09-09 • via Nuitee
H
Hutchins • solo_traveller • us
3
Pros:

The room was nice and clean and breakfast was good

Cons:

The pool it had a floating sandwich in it and a bottle cap in the pool and my son almost cut his foot open on it

2026-09-07 • via Nuitee
M
Melanie • couple • us
8
Will return
Pros:

Very clean

Cons:

Didn’t care for the pool but we didn’t swim! Everything else was great!

2026-09-07 • via Nuitee
K
Kevin • solo_traveller • us
8
2026-09-03 • via Nuitee
G
Gideon • couple • il
9
2026-08-26 • via Nuitee
K
kayla • couple • us
8
I love going to this place. Friendly and a great place. Staff was friendly and room price was great
Pros:

It was great

2026-08-22 • via Nuitee
Y
Yvonne • couple • us
2
2026-08-16 • via Nuitee
S
Stephano • couple • us
10
2026-08-14 • via Nuitee