Merrill House

Hotels
9.2 (585 reviews)
343 Main Street East , Picton , CA

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Heating
Terrace
Garden
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent breakfast
Friendly staff
Great location
Cons:
Uncomfortable pillows
Accessibility issues noted in restaurant

Categories

Cleanliness
8.84
The architecture and interior design were clean, but pillows were uncomfortable.
Service
9.31
The staff were friendly and attentive to guests' needs.
Location
9.85
The hotel is beautifully located close to Downtown Picton.
Room Quality
9.3
Room was comfortable with an amazing soft bed.
Amenities
9.14
The hotel offers thoughtful amenities such as towel heaters and robes.
Value for Money
8.6
Good value with a superb breakfast, but some concerns about restaurant experience.
Food and Beverage
9.04
Great breakfast and dining experience at the bistro.
Overall Experience
9.51
Overall a very pleasant stay despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-02-27 14:26

Property Description

Luxurious Accommodation with a Touch of Nature

1. Tranquil Garden and Relaxing Sauna: Enjoy the serene garden and unwind in the sauna after a day of exploring nearby attractions like Sandbanks Provincial Park.

2. Culinary Delights and Cozy Rooms: Indulge in delicious meals at the on-site restaurant and cozy up in well-equipped rooms with modern amenities like flat-screen TVs and private balconies.

3. Outdoor Adventures and Local Exploration: Explore the picturesque surroundings with activities like hiking and cycling, while the helpful reception provides insider tips for discovering the area.

Experience the perfect blend of comfort and nature at Merrill House - Book your stay now for a memorable getaway!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.2
Based on 585 reviews
Cleanliness: 8.84
Service: 9.31
Location: 9.85
Room Quality: 9.3
Amenities: 9.14
Value for Money: 8.6
Food and Beverage: 9.04
Overall Experience: 9.51
E
Elena • couple • ca
3
You are better off staying elsewhere for this price.
Cons:

I genuinely can’t believe this property has a Michelin Key. While the common areas of the hotel are quaint and vibey, I did not sleep a wink the two nights I stayed. The bed, if it can even be called that, was just a metal bed frame, with an enormous white box spring on top, and then a mattress (if you’ve ever seen a University dorm bed, you can imagine). Not only was it a task to climb into the bed, but you couldn’t even breathe without the entire thing moving, squeaking, and creaking. I would not be surprised if our neighbours did not sleep either from how loud it creaked. I should also mention that the bed was completely pushed to the wall on one side, meaning my partner had to climb over me and somehow leap off the high bed to get to the washroom in the middle of the night. Incredibly disappointing and shocking. The staff was also absent pretty much the entire time we stayed, and was quite cold in the limited interactions had. I would not recommend to anyone!

2026-10-14 • via Nuitee
K
Kieran • family_with_children • ie
9
A lovely relaxing stay in a beautiful building and location.
Pros:

Perhaps a coffee barista machine would be good in addition to the drip filtered coffee.

2026-10-13 • via Nuitee
D
David • couple • gb
9
Great place to stay in Picton
Pros:

Stylish comfortable room with a really comfy bed. Riedl glasses too! Short walk to the town centre. I enjoyed the sauna. If you don’t fancy having breakfast at MH try the Picton Harbour Inn for an authentic Canadian brunch!

Cons:

Nothing

2026-10-10 • via Nuitee
M
Michael • couple • ca
9
2026-10-09 • via Nuitee
L
Laurie • solo_traveller • ca
10
Excellent.
Pros:

The Merrill House was very cool and had everything you would want. The general manager Meagan went above and beyond to help us. She was amazing.

2026-10-08 • via Nuitee
J
Jan • solo_traveller • ca
7
Enjoyable but wiuld look for a larger space next time
Pros:

Excellent location

Cons:

Room was teeny, tiny.

2026-09-19 • via Nuitee
A
António • couple • pt
10
Uma experiência de início do séc.xx
Pros:

A atomosfera muito agradável, tudo muito cuidado.

Cons:

As escadas para o quarto

2026-09-18 • via Nuitee
E
Edward • couple • ca
5
Cons:

We came back to the hotel on Thursday night to find a guest in the common area saying their room and some common areas smelled like smoke. We also smelled the smoke, not over-powering, but present. We tried calling the Merrill House emergency phone number, as there is no staff on duty after 7:00 pm. No one answered the phone, and there was no option to leave a message. We called the fire department and they came to investigate. They said that it smelled like burnt paper, but they could not find the source. We spoke to a staff person the next morning and she took our email and said that the owner would contact us. Five days later, we have not heard from the owner. Some explanation as to the cause, would have put our minds at ease.

2026-09-17 • via Nuitee
K
Krystina • solo_traveller • ca
7
2026-09-13 • via Nuitee
P
Pamela • couple • ca
8
Would be happy to come back
Pros:

Excellent breakfast and accommodation.

Cons:

The sauna did not work.

2026-09-09 • via Nuitee
J
Johanne • couple • ca
9
Pros:

qualité lit, chambre, proximité de la ville tout en étant sur une rue tranquille

2026-09-08 • via Nuitee
D
Darryl • extended_group • ca
9
Pros:

The property was beautiful and we loved that we could walk to Main Street.

Cons:

We found the common areas chilly but some of our friends liked the temperature.

2026-09-07 • via Nuitee
A
Angela M. • couple • es
10
Una casa victoriana original, cómoda y maravillosa
Pros:

La habitación era curiosisima, ocurrente, divertida, cómoda y maravillosa.
Los pasillos llenos de piezas de arte sin dejar de ser acogedor.
Me ha encantado.

Cons:

Yo no he tenido problema, pero si tienes dificultad con las escaleras, debes de avisar.
Aún así es por elegir algo.

2026-09-03 • via Nuitee
K
Katarina • couple • hr
10
2026-08-29 • via Nuitee
A
Anista • couple • ca
6
We feel we should be entitled to a partial refund based on the price we paid.
Pros:

Location was great; ambience,

Cons:

Reception OK! Restaurant was not functional, Tv not available for use had to have your own account to sign in for accessing channels, the room was just basic with one chair, no place to put your clothes i.e. chrster drawers, the jacuzzi was not easily accessible and dangerous to enter therefore unsafe for use. Missing light bulbs in bathroom and no bathroom fan without a window.
Very much disappointed with expectations.

2026-08-29 • via Nuitee
H
Heiko • couple • ca
5
Pros:

Location. Old charm

Cons:

Decor in room was a little odd and room was very small

2026-08-28 • via Nuitee
T
Tracey • couple • ca
6
Overall, it was clean with friendly staff.
Pros:

Location was good - walkable to places

Cons:

The mattress could have been more firm. Extra blankets would have been ideal to have in the room as well. Black out curtains would be a good thing to put in the room

2026-08-27 • via Nuitee
P
Penny • couple • ca
8
2026-08-25 • via Nuitee
G
Gauri • solo_traveller • gb
9
Recommended
Pros:

Really cute hotel. Comfortable rooms with a wonderful breakfast
Sparkling water available for guests.

Cons:

While the room was really cute and quirky this unfortunately also meant that some of the furnishings were not the most practical.

2026-08-23 • via Nuitee
G
Good • couple • ca
8
2026-08-19 • via Nuitee