Sercotel Togumar

Hotels
8 (123 reviews)
Calle de Canillas, 59, Madrid, Madrid, 28002 , Madrid , ES

Pets allowed

Facilities

Free WiFi
24-hour front desk
Terrace
Luggage storage
Wheelchair accessible
Elevator
Breakfast available (surcharge)
Library
Safe-deposit box at front desk
Smoke-free property
See all facilities

Review Highlights

Pros:
Clean room and kitchenette
Helpful staff
Good location near metro
Cons:
Outdated bathroom facilities
Breakfast could be improved
Inconvenient cleaning policy

Categories

Cleanliness
7.58
Cleanliness was noted positively but some issues with room freshness were mentioned.
Service
8.55
Reception staff were noted as nice and helpful, though some service issues were highlighted.
Location
8.59
The location is convenient near metro and amenities, making travel to attractions easy.
Room Quality
7.54
Rooms were generally clean and spacious but some outdated features were reported.
Amenities
8.57
Amenities like kitchenettes were mentioned positively, enhancing guest comfort.
Value for Money
8.03
The hotel offers good value for the price, with a few drawbacks noted.
Food and Beverage
7.08
Breakfast quality was criticized, indicating room for improvement.
Overall Experience
8.05
Overall experience was good but marred by specific incidents affecting guest comfort.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 00:28

Property Description

Experience the charm of Madrid at Sercotel Togumar, where modern comfort meets unparalleled convenience.

Breathtaking Views
Relax and unwind on our stunning terrace, offering picturesque vistas that enhance your stay and provide the perfect backdrop for your cherished moments.

Exceptional Amenities
Enjoy complimentary wireless internet to keep you connected, along with dry cleaning and laundry services for your convenience, ensuring you have a stress-free experience.

Delightful Dining
Start your day right with our lavish buffet breakfast available on weekdays and weekends, featuring delectable options to fuel your adventures in Madrid.

Discover the heart of the city, just minutes away from iconic landmarks like Bernabéu Stadium and Paseo de la Castellana. Embrace the comfort and elegance of Sercotel Togumar—book your stay now!

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Pets

    Pet max weight (per pet) in lb is 15

  • Pets

    Pets allowed

  • Covid

    Property does not offer onsite COVID-19 testing

See all policies

Location

Guest Reviews

8
Based on 123 reviews
Cleanliness: 7.58
Service: 8.55
Location: 8.59
Room Quality: 7.54
Amenities: 8.57
Value for Money: 8.03
Food and Beverage: 7.08
Overall Experience: 8.05
F
Flavio
10
Pros:

Quarto limpo, uma mini cozinha com todos os itens necessários. Ótimo atendimento e a duas quadras de uma rua cheia de comércios, supermercado, estação de metrô Prosperidad

2025-10-07 via Nuitee
V
Vilma
6
Pros:

The place is €33 from madrid airport by taxi. To go to the city center is 45 minutes by bus from prosperidad but much quicker if using metro. Reception staff are nice and helpful. The room is clean it’s just the bathroom/toilet is out dated and located in front of one of the beds. Squicky door and no noise control. Wifi is good. Breakfast could be better. Staff in the dining room is not smiling at all maybe bcoz she’s alone every morning, understaff probably.

2025-09-30 via Nuitee
J
JUAN BAUTISTA
8
Pros:

The hotel doesn't have a restaurant for late dinning.

2025-09-19 via Nuitee
U
ulf
6
Pros:

Hyffsat mellanklasshotell, men det är rätt långt till allt.

2025-09-19 via Nuitee
H
Hisaya partner
10
Pros:

観光客はあまりいない地区で、地元の人たちの行くカフェやバールで、楽しく過ごせます。また、地下鉄の駅も近いので、プラドなどへ行くにも便利でした。

2025-09-18 via Nuitee
L
LETICIA
4
Pros:

The reason for my review is because something really annoying happened. I was at the hotel for two days when this happened, taking a nap on sunday afternoon when they called me at my room kicking me out because they needed to clean. I said I did not want cleaning (I was solo traveling and didn't even need cleaning at that point) and they said it did not matter because it was a spanish law (it was not, i looked it up), I tried to fight it, but they said they would call the police. So I was forced out of my room, had to go somewhere and come back. I was so freaking pissed, just wanted to take a nap at the room I paid for but instead I was disrespected and treated like a child.

Because of this I would never ever come back, felt really disrespected. I have been all over spain, multiple hotels and never faced such thing.

2025-09-11 via Nuitee
N
Nuno
6
Pros:

The hotel is a bit old in a not particularly nice neighborhood.

2025-09-10 via Nuitee
H
Hugo
6
Pros:

el hotel es un poco antiguo

2025-08-31 via Nuitee
K
katia
10
Pros:

Very clean place. The room we got as a family of 3 was spacious and had kitchenette. Staff was nice and friendly. We needed to be close to the airport and it is also close to a metro station.

2025-08-24 via Nuitee
B
Brenda
10
Excelente!
Pros:

O hotel fica em ótima localização, próxima a metrô, restaurantes, mercado e bancos. Adoramos o café da manhã, é excelente! O quarto é grande, super confortável e possui uma pequena cozinha com frigobar. Tudo bem limpo e o quarto possui ar-condicionado.

2025-08-18 via Nuitee
P
Piotr
8
Good hotel, rules not clear
Pros:

Unfortunately, I chose to pay at the premises, and the money was collected 5 days before without any notification, and it wasn't specified on the reservation; other than that, everything was nice and good. Great hotel, highly recommended.

2025-08-17 via Nuitee
S
Susana Isabel
10
Muy buen hotel, pero mucho mejor la atención
Pros:

El hotel está muy cómodo, no sé si todas las habitaciones, pero en la que estuvimos tenía cocineta, una mesa con sillas y las camas. La atención del personal en recepción es fenomenal, muy cordiales y dispuestos a apoyar. En mi caso la cama adicional aunque era grande, el colchón era un poco incómodo, que sería el único contra, quizá uno más es que aunque está en una zona tranquila de Madrid y muy cercano a supermercados y el metro, no está a pie del centro de la ciudad ni los principales atractivos turísticos. Pero excelente relación precio calidad.

2025-07-28 via Nuitee
E
Edgar
8
Pros:

Todo bien

2025-07-15 via Nuitee
M
Mercedes Saguisag family
8
Pros:

Convenience and friendly staff.

2025-07-06 via Nuitee
G
Gema
8
Muy bien
Pros:

Una atención excelente. La habitación, que era para 3, muy amplia y cómoda

2025-07-06 via Nuitee
J
Joe
6
Ok but could have been Better
Pros:

Trip was ok . Wi-Fi barely worked so be prepared to use your own data . Air conditioning struggled to keep room comfortable the entire stay .

2025-07-01 via Nuitee
M
Maximiliano family
10
Pros:

Habitaciones comodas, recepcionistas muy amables, muy buen desayuno.

2025-06-23 via Nuitee
M
Marco Aurelio
10
Pros:

Excelente em tudo! Parabéns para o pessoal da recepção.

2025-06-16 via Nuitee
A
Antonio
10
Pros:

Nice staff

2025-06-09 via Nuitee
A
Amaia family
4
Pros:

No A/C

2025-05-20 via Nuitee