SureStay Hotel by Best Western Grants

Hotels
•
SureStay Hotel by Best Western
7.5 (819 reviews)
1608 E. Santa Fe Ave , Grants , US
+1 505-287-7000

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly, welcoming front desk staff (frequent praise)
Convenient location (near freeway, stores, medical center)
Comfortable beds and modernized, spacious rooms
Generally clean rooms and prompt check-in
Some helpful staff solutions (e.g., accommodating bikes, assisting with laundry)
Cons:
Limited and inconsistent breakfast quality and selection
Maintenance issues: loose door locks/handles, worn carpets and towels, shower temperature problems
Inconsistent staff interactions at times (morning clerks unfriendly; some guests had to change rooms)
No elevator in building and some accessibility/room cleanliness lapses (dirty microwave, water-damaged baseboard)
Noise incident (fire alarm) and related disturbance reported by multiple guests

Categories

Cleanliness
8
Multiple guests reported rooms were clean and well maintained; a few specific issues (dirty microwave in one accessible room, carpet and towel wear) reduced the score slightly.
Service
8.5
Front desk service is frequently praised as friendly, welcoming, and accommodating (several mentions of exceptional check-in); however, there are isolated reports of unfriendly morning clerks and problematic room changes that lower consistency.
Location
8.5
Location is repeatedly noted as convenient (near freeway, close to gas stations, Walmart within walking distance, near medical center), a clear positive across reviews.
Room Quality
7
Rooms described as comfortable, modernized, and with good showers and lighting, but issues such as loose door locks/handles, worn carpets/towels, inconsistent shower temperature and some water damage reduce the rating.
Amenities
6.5
Amenities are mixed: basic continental breakfast and some property amenities reported positively by some guests, but lacks like no elevator, limited laundry/dispenser and variable breakfast staffing lowered this score.
Value for Money
6.5
Several guests felt the price (including early check-in fees) did not always match expectations; other guests called it a good value, producing an overall below-target but not poor rating.
Food and Beverage
6
Breakfast is the most common complaint—limited choices, inattentive breakfast staff and cold gravy were mentioned—though some appreciated early service and fresh fruit.
Overall Experience
9
Despite some maintenance and food-service issues, the consistent positives (friendly front desk, comfortable beds, convenient location and generally clean rooms) produced an overall favorable guest experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:08

Property Description

Indulge in Relaxation
Unwind in our indoor pool and hot tub, just minutes away from Coyote Del Mapais Golf Course. Stay connected with complimentary Wi-Fi in all rooms and start your day right with a free continental breakfast.

Comfortable Accommodations
Experience comfort in every room with amenities like cable TV, microwave, and refrigerator. Relax in the seating area and make use of the en suite bathroom with a hairdryer for your convenience.

Convenient Services
Our 24-hour reception and business center are here to cater to your needs. Enjoy the ease of free parking during your stay. Explore nearby attractions such as the Ice Caves and New Mexico Mining Museum.

Ready to experience comfort and convenience? Book your stay at SureStay Hotel by Best Western Grants now.

Important information:

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ABQ

Location

Guest Reviews

7.5
Based on 819 reviews
Cleanliness: 8
Service: 8.5
Location: 8.5
Room Quality: 7
Amenities: 6.5
Value for Money: 6.5
Food and Beverage: 6
Overall Experience: 9
J
Jeff • couple • us
8
2026-11-07 • via Nuitee
L
Lin • family_with_children • us
8
Pros:

First floor rooms, easy access, close to restaurants & Walmart. No closet

Cons:

No closet, breakfast was a joke, overpriced for what you get.

2026-11-05 • via Nuitee
G
Gordon • couple • us
5
Pros:

Friendly staff. Late check in so only saw one person.

Cons:

Somehow in the process of making my reservation I ended up with reservations at this facility as well as the Best Western down the street. They were unable to cancel that so I ended up paying for two rooms. This review applies more to Booking.com than the hotel.

2026-11-05 • via Nuitee
H
Howard • couple • us
9
2026-11-01 • via Nuitee
S
Steve • couple • us
6
It was very basic, disappointed with breakfast.
Pros:

We got there at 8 and no more eggs or French toast! The attendant seemed put out when I inquired about more.
The place was clean, bed pretty comfortable.

Cons:

I didn't realize the semi trucks parked at the Walmart right next to our room and rolled out early!

2026-11-01 • via Nuitee
D
Donald • couple • us
7
2026-10-28 • via Nuitee
E
Emanuela • couple • it
8
Pros:

Tutto perfetto

2026-10-27 • via Nuitee
G
Gary • solo_traveller • us
8
Pros:

Poor breakfast choices compares to other best westerns I stay at

2026-10-27 • via Nuitee
W
Wilcox • couple • us
5
Horrible
Pros:

Did not like it We had to change rooms twice
First one had someone in it
Second time tv didnt work

Cons:

Fire alrm went off at 1 got downstairs told false alarm
3 am went off continuously for at least a half hour
Sleep was horrible broken very tired next day
Mind you we are driving cross country
Should be a credit back to all who stayed that night

2026-10-27 • via Nuitee
G
Gerard • family_with_children • fr
9
Pros:

Nous a accueilli avec nos velos avant 15h00.

Cons:

Pas de distributeur de lessive mais le personnel a fait en sorte de trouver une solution.

2026-10-19 • via Nuitee
C
charles • solo_traveller • us
9
2026-10-19 • via Nuitee
L
Lila • family_with_children • us
10
Pros:

After a 12 hour drive 🚗 pulling into a place where people greet you and get you checked in promptly.

2026-10-17 • via Nuitee
B
Brenda • couple • us
8
Pros:

Location. Room had been modernized and was clean. The gentleman that checked us in around 7pm was friendly.

Cons:

Limited breakfast foods. The morning desk clerks were not friendly and the breakfast worker was more interested in her phone that the guests

2026-10-16 • via Nuitee
R
Ron • extended_group • us
9
2026-10-11 • via Nuitee
K
Kathy • couple • us
7
Overall good.
Pros:

It was convenient, near the freeway. The bed was super comfortable. We slept very well. Maintenance needed attention. Door locks, door handles were loose. Carpets need cleaning or replaced.

2026-10-10 • via Nuitee
C
Cheryl • couple • us
5
would not go back
Pros:

Initial desk clerk at 2:00 pm was more than helpful. Too bad the woman who checked us in 4 hours later was not.

Cons:

Property worn down. Towels worn out. No elevator and no flexibility in rooms.

2026-10-09 • via Nuitee
M
MARK • couple • us
9
Pros:

Large comfortable room. Excellent lighting. Powerful shower. Walking distance to Walmart.

2026-10-09 • via Nuitee
R
Russ • family_with_children • us
10
Pros:

Helpful staff.
Friendly and clean. Convenient location.

2026-10-07 • via Nuitee
L
Laurie • couple • us
10
2026-10-07 • via Nuitee
R
Renee James • solo_traveller • us
10
Pros:

Our whole stay

Cons:

No comment

2026-09-14 • via Nuitee