SureStay by Best Western Charlotte Matthews

Hotels
•
SureStay Hotel by Best Western
6.2 (107 reviews)
2501 Sardis Road North , Charlotte , US
+1 704-845-2810

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Helpful/nice staff (mentions of Lashonda and helpful front desk)
Good location with restaurants within walking distance
Some rooms are newly renovated
Clean and safe (mentioned by guests)
Good value for the cost (several guests)
Cons:
Elevator frequently not working
Breakfast options limited/disappointing
Renovation-related issues: noise, dust, trash and broken glass around property
Dirty or stained carpets in many areas
Cold or no hot water in showers
No microwave in rooms
Rude staff/owner reported by some guests
No bathroom exhaust fan reported
Bad smell and old furniture in at least one room

Categories

Cleanliness
4.8
Mixed to poor: multiple guests reported dirty/stained carpet, trash and broken glass around the property, bad smells and cleanliness problems despite a few mentions of rooms being clean.
Service
7.2
Mixed but generally competent: several guests praised staff (notably Lashonda and a helpful front desk agent who moved a guest), while others reported rude staff or the owner being rude.
Location
7.5
Positive: mentioned as a nice location with restaurants within walking distance.
Room Quality
5
Below average: renovation produced both new rooms and problems — removed carpet (noise), stained/dirty carpets in other rooms, cold/no hot shower reports, old furniture and dust from construction causing allergy issues.
Amenities
5
Below average: elevator frequently not working, no microwave in rooms, no bathroom exhaust fan reported, and renovations have impacted access to normal amenities.
Value for Money
7
Generally positive for cost-conscious travelers: several guests said it was good for the price, though some felt the offering did not fully match the price given ongoing issues.
Food and Beverage
5.5
Mixed: breakfast was called disappointing or very limited by a few guests, while others said the breakfast was good; suggestions included adding more options and coffee choices.
Overall Experience
7.6
Mixed but optimistic: many guests noted active renovations and inconvenience (noise, dust, broken elevator), yet several felt the property will improve after upgrades and praised specific staff members and safety.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:07

Property Description

Modern Amenities
Experience comfort and convenience at the Best Western Charlotte Matthews. Enjoy free Wi-Fi, cable TV with HBO, and in-room massage services.

Delicious Breakfast
Start your day right with a daily hot breakfast featuring a variety of options including eggs, meat, and pastries.

Convenient Location
Located just minutes away from Charlotte Douglas International Airport, Bojangles Coliseum, and Mcalpine Creek Park, our hotel is the perfect choice for your stay in Charlotte, North Carolina.

Book your stay now and make the Best Western Charlotte Matthews your home away from home.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6.2
Based on 107 reviews
Cleanliness: 4.8
Service: 7.2
Location: 7.5
Room Quality: 5
Amenities: 5
Value for Money: 7
Food and Beverage: 5.5
Overall Experience: 7.6
J
Jin • couple • us
2
一般
Pros:

干净程度还行

Cons:

要把电梯修好，而且早餐基本上选择很少很少

2026-10-29 • via Nuitee
M
Marian • couple • us
9
2026-10-26 • via Nuitee
S
sally • couple • us
8
Staff was great especially Lashonda... Definitely stay again
Pros:

Location was nice. Restaurants in walking distance

Cons:

Under renovations. Almost done. Shower water was cold

2026-10-22 • via Nuitee
B
Barbara • couple • us
10
2026-10-21 • via Nuitee
A
Andrea • couple • us
6
Won’t go back rude staff every turn
Pros:

The property is in midst of renovation and we were in renovated room

Cons:

Renovation has resulted in trash all around property including broken glass at back of property . Renovations have removed carpet in rooms which means hallways and anyone who has an adjoining room result in excessive noise

2026-10-18 • via Nuitee
E
Enis • family_with_children • us
10
2026-10-18 • via Nuitee
E
Elmedin • extended_group • us
10
2026-10-07 • via Nuitee
S
Salomon • solo_traveller • us
9
Pros:

Good

2026-09-19 • via Nuitee
R
Ronald • solo_traveller • us
2
2026-08-29 • via Nuitee
E
Elva • solo_traveller • us
10
Overall, I believe this hotel will do good business!
Pros:

The breakfast bar was the most disappointing aspect of my short stay. I believe if they upgrade/add a couple more option and at least two to three coffee options it could pass as decent. The continued renovation to the hotel is still ongoing, but based on my observations it very nice!

Cons:

The elevator was not working! And perhaps because I was not able to get there earlier my room was on the third floor! Walking those steps was very very difficult the first night. However, one of the front desk worker switch me to the first floor the next day. I wish I had written down his name because his customer service delivery was excellent.

2026-08-28 • via Nuitee
J
Jenifer • couple • us
10
2026-08-25 • via Nuitee
G
giorge • solo_traveller • us
1
Pros:

No funciona el elevador

2026-08-21 • via Nuitee
G
Gaylord • couple • us
10
2026-08-18 • via Nuitee
G
Gaylord • couple • us
9
2026-08-05 • via Nuitee
I
Ingrid • solo_traveller • us
10
Good good good for the cost
Pros:

Clean and safe

Cons:

No microwave

2026-07-25 • via Nuitee
K
Kanady • solo_traveller • us
10
2026-07-09 • via Nuitee
A
Arnold • couple • us
7
2026-07-04 • via Nuitee
C
Cregan • couple • us
3
I’m sure it will be nice when upgrades are done.
Pros:

I was not aware there was active construction at this property. I would not have chosen this property.

Cons:

The room I stayed in was brand new. The water was not hot in shower. My allergies kick up around Sheetrock dust. I did not have time to figure out alternate accommodation so I just dealt with it.

2026-06-07 • via Nuitee
B
Becky • couple • us
9
2026-06-02 • via Nuitee
M
milanyela • couple • ve
6
2026-05-28 • via Nuitee