Delta Hotels by Marriott Birmingham

Hotels
•
Delta
9 (1018 reviews)
12 Hagley Road, Five Ways , Birmingham , gb

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good location
Good breakfast options
Cons:
High parking fees
Inconsistent room quality
Limited food and beverage options

Categories

Cleanliness
8.58
Multiple mentions of cleanliness as a positive aspect, but negative comments about some rooms being dirty influenced the score.
Service
9.55
Friendly staff were highlighted positively across several reviews.
Location
9.59
Good location was frequently praised, with several guests mentioning convenience.
Room Quality
8.54
Many rooms received praise for being clean and comfortable, but some complaints about mattress quality and small beds affected the score.
Amenities
9.07
Generally favorable, though some specific shortcomings with breakfast and parking were noted.
Value for Money
8.53
A few guests felt the parking cost was excessive, impacting perceived value.
Food and Beverage
8.58
Breakfast received mixed reviews; there were positive mentions but significant complaints about its quality.
Overall Experience
9.55
Majority of guests expressed overall satisfaction despite some issues, leading to a higher overall experience rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 00:05

Property Description

Luxurious 4-Star Accommodation
Located in Birmingham's bustling commercial district, Delta Hotels by Marriott Birmingham offers elegant 4-star accommodation near the ICC. Enjoy convenient access to rail links and complimentary Wi-Fi in public areas.

Extensive Leisure Facilities
Unwind and stay active at our hotel's well-equipped fitness centre, perfect for maintaining your workout routine while traveling.

Fine Dining and Meeting Spaces
Indulge in sumptuous fine dining and contemporary British cuisine at Brew Bar Lounge. Additionally, our hotel features 5 modern meeting rooms, ideal for hosting successful business gatherings.

Book your stay at Delta Hotels by Marriott Birmingham for a memorable and convenient experience.

Important information:

Dogs are welcome and T&C's apply. Maximum of two dogs per room applies. An anti-allergy deep cleaning fee of £30 for 1 dog and £50 for 2 dogs will apply. For stays longer than 7 days, there will be additional weekly fee of £50.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BHX

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children up to and including 16 years old stay for £20 per person per night when using an available extra bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs GBP 15 per day.

Location

Guest Reviews

9
Based on 1018 reviews
Cleanliness: 8.58
Service: 9.55
Location: 9.59
Room Quality: 8.54
Amenities: 9.07
Value for Money: 8.53
Food and Beverage: 8.58
Overall Experience: 9.55
C
Compass623974 • Family • Shrewsbury, Shropshire, England
2
Awful smell and customer service
Pros:

The room had a horrible hospital smell. Even our clothes smelled of chemicals. My sister brought it up with reception and they said they all smell like that on that corridor. As they were already aware of the problem they gave her another room on the floor above.
I telephoned the hotel the following day to say I was concerned that it could be a leak from the air conditioning. She said she would transfer me to the duty manager but I just went through to voicemail on a mobile . I left a message explaining that the smell could be either a bacteria or leak, both of which are a health and safety issue.
I never heard back so we emailed them and had a very dismissive email back.
We had no apology and they really seem to have no regard for our concerns or comfort.

2026-04-10 • via Tripadvisor
S
Sade69 • Family • Shrewsbury, Shropshire, England
2
Toxic Hotel
Pros:

Do not visit if you value your health!

2026-04-08 • via Tripadvisor
N
NikitaNich • Couples
6
Mould in the room.
Pros:

The hotel itself is lovely but the room really let us down due to the mould issue! This was absolutely vile and caused us to be ill. Have complained and received no response.

2026-04-01 • via Tripadvisor
A
Amanda • couple • gb
8
Really enjoyed our stay
Pros:

Room was lovely and big
Bed was extremely comfortable
Bathroom was amazing

Cons:

Needed bigger towels
Noise from neighbours door banging

2026-03-26 • via Nuitee
T
THI • couple • gb
10
2026-03-24 • via Nuitee
J
john • extended_group • gb
7
2026-03-23 • via Nuitee
K
Kelly • family_with_children • gb
10
2026-03-22 • via Nuitee
R
Rita • extended_group • hu
9
It perfectly met what I expected from the brand, I would choose them again next time.
2026-03-22 • via Nuitee
L
Lesley McK • couple • gb
9
Pros:

We always stay at this hote when in Birmingham. We like the rooms, the location and the price.

Cons:

Nothing to add.

2026-03-20 • via Nuitee
C
Claire • extended_group • gb
8
Nice break
Pros:

Clean, family rooms

2026-03-20 • via Nuitee
P
Paul • solo_traveller • gb
9
Nice relaxing spot for break.
Pros:

Handy location. Nice atmosphere.

Cons:

No bottled water in room. Fridge would make stay perfect.

2026-03-19 • via Nuitee
J
John • couple • gb
8
2026-03-19 • via Nuitee
D
david • solo_traveller • gb
5
Faded bad broken
Pros:

The location makes it easy to reach by road

Cons:

The heating consistently failed, I had to change room twice in order to find a warm one, and that was way too hot with no way of controlling the heat

2026-03-18 • via Nuitee
R
Russell • couple • gb
8
It was ok
Cons:

Pillow uncomfortable, bit noisy at night time

2026-03-16 • via Nuitee
B
Brinder • family_with_children • gb
8
Great stay and location for a family of four.
Pros:

Location was brilliant. Nice breakfast.

2026-03-16 • via Nuitee
S
Sophia • family_with_children • gb
10
2026-03-15 • via Nuitee
I
Ivana • solo_traveller • cz
9
2026-03-14 • via Nuitee
S
Supawadee • extended_group • gb
7
It's okay
Cons:

The bathtub drainage was blocked

2026-03-14 • via Nuitee
R
Rahman • couple • gb
6
2026-03-13 • via Nuitee
A
Anezka • couple • ch
10
2026-03-13 • via Nuitee