Holiday Inn Newcastle-Jesmond by IHG

Hotels
Holiday Inn Hotels & Resorts
8.4 (3401 reviews)
Jesmond Rd , Newcastle upon Tyne , gb

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean rooms
Cons:
Cleanliness issues
Inconsistent food quality

Categories

Cleanliness
6.74
Several reviews highlighted cleanliness issues, including dirty bathrooms and trash.
Service
9.21
Staff were mentioned positively for being helpful and friendly.
Location
9.25
Multiple reviews praised the hotel's convenient location near the Metro and local amenities.
Room Quality
8.2
Mixed sentiments; some complaints about room conditions but generally comfortable.
Amenities
8.73
Facilities were generally noted as good, though limited dining options were mentioned.
Value for Money
8.69
Positive feedback on value for the price paid, despite some issues.
Food and Beverage
7.74
Food reviews varied; some positive, but coffee and certain dining aspects received critiques.
Overall Experience
8.61
Overall satisfaction was highlighted, with some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 05:20

Property Description

Modern Amenities and Comfortable Rooms
Holiday Inn Jesmond offers 119 stylish ensuite bedrooms equipped with all the modern amenities you need for a comfortable stay, including free Wi-Fi, in-room safes, and complimentary toiletries.

Dining Experience
Indulge in traditional Italian cuisine at the onsite restaurant Fratello’s or sip on a cocktail at Zio’s Bar & Grill, offering a variety of light bites in a stylish setting.

Convenient Location and Parking
Located just a mile from the city centre, our hotel is the perfect base to explore Newcastle. With complimentary parking in our secure garage and easy access to Jesmond’s attractions, shops, and bars, you can conveniently venture into the city or further into Northumberland.

Book your stay at Holiday Inn Jesmond now and experience the best of Newcastle!

Important information:

Guests paying in cash must make payment on arrival.

Guests are advised the same card that was used to make the booking will be required to take the payment.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 3401 reviews
Cleanliness: 6.74
Service: 9.21
Location: 9.25
Room Quality: 8.2
Amenities: 8.73
Value for Money: 8.69
Food and Beverage: 7.74
Overall Experience: 8.61
A
Albert couple gb
8
Great location, great staff and close to metro
Pros:

Location, staff and parking

Cons:

Parking doesn’t seems to be guaranteed

2026-08-08 via Nuitee
N
Ngozi couple gb
7
2026-08-08 via Nuitee
A
Anamaria solo_traveller gb
10
Pros:

Staff's attitude - awesome!

Cons:

Not much

2026-08-08 via Nuitee
S
Sarah solo_traveller pt
9
2026-08-07 via Nuitee
F
Fay couple gb
5
2026-08-06 via Nuitee
G
Gary couple gb
5
2026-08-06 via Nuitee
H
Hannah couple gb
8
Good location
Pros:

Very good location with comfortable beds

Cons:

Could have had a better quality breakfast

2026-08-05 via Nuitee
H
Hannah couple gb
8
Good location
Pros:

Good location

Cons:

Breakfast could be better

2026-08-05 via Nuitee
S
Susana solo_traveller gb
5
2026-08-04 via Nuitee
S
Sarah solo_traveller gb
8
2026-08-04 via Nuitee
T
Tharindu couple gb
10
2026-08-04 via Nuitee
W
William solo_traveller gb
10
Pros:

Spacious and comfortable room.

Cons:

Nothing to dislike

2026-08-03 via Nuitee
K
Kelly solo_traveller gb
5
2026-08-03 via Nuitee
S
Stephen extended_group gb
6
Pros:

Alright

2026-08-02 via Nuitee
T
Tracy couple gb
6
Pros:

It’s a great location for us to see our daughter. Prices are reasonable. It’s always clean. Staff are great.

Cons:

It’s beginning to look quite tired. The room we had this time was looking a bit tatty - mould in the bathroom and wallpaper peeling in the bedroom.

2026-08-02 via Nuitee
G
Gemma solo_traveller gb
10
Pros:

Room

2026-08-02 via Nuitee
S
susarla couple gb
8
generally ok. courteous staff. specially the breakfast staff.
Pros:

bed and breakfast

Cons:

parking.

2026-08-02 via Nuitee
J
Janice couple gb
10
2026-08-02 via Nuitee
M
Mariano42 solo_traveller nl
8
Pros:

De kamer

Cons:

Niks

2026-08-02 via Nuitee
P
Peter solo_traveller nl
8
2026-07-25 via Nuitee