Holiday Inn Newcastle-Jesmond by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.4 (3074 reviews)
Jesmond Rd , Newcastle upon Tyne , gb

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Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean rooms
Cons:
Cleanliness issues
Inconsistent food quality

Categories

Cleanliness
6.74
Several reviews highlighted cleanliness issues, including dirty bathrooms and trash.
Service
9.21
Staff were mentioned positively for being helpful and friendly.
Location
9.25
Multiple reviews praised the hotel's convenient location near the Metro and local amenities.
Room Quality
8.2
Mixed sentiments; some complaints about room conditions but generally comfortable.
Amenities
8.73
Facilities were generally noted as good, though limited dining options were mentioned.
Value for Money
8.69
Positive feedback on value for the price paid, despite some issues.
Food and Beverage
7.74
Food reviews varied; some positive, but coffee and certain dining aspects received critiques.
Overall Experience
8.61
Overall satisfaction was highlighted, with some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 05:20

Property Description

Modern Amenities and Comfortable Rooms
Holiday Inn Jesmond offers 119 stylish ensuite bedrooms equipped with all the modern amenities you need for a comfortable stay, including free Wi-Fi, in-room safes, and complimentary toiletries.

Dining Experience
Indulge in traditional Italian cuisine at the onsite restaurant Fratello’s or sip on a cocktail at Zio’s Bar & Grill, offering a variety of light bites in a stylish setting.

Convenient Location and Parking
Located just a mile from the city centre, our hotel is the perfect base to explore Newcastle. With complimentary parking in our secure garage and easy access to Jesmond’s attractions, shops, and bars, you can conveniently venture into the city or further into Northumberland.

Book your stay at Holiday Inn Jesmond now and experience the best of Newcastle!

Important information:

Guests paying in cash must make payment on arrival.

Guests are advised the same card that was used to make the booking will be required to take the payment.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 11 per day.

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.4
Based on 3074 reviews
Cleanliness: 6.74
Service: 9.21
Location: 9.25
Room Quality: 8.2
Amenities: 8.73
Value for Money: 8.69
Food and Beverage: 7.74
Overall Experience: 8.61
C
Christine • couple • gb
8
Convenient , comfy beds. will use again.
Pros:

Room was nice , bed comfortable, view not so nice but it was quiet. The breakfast room was nice and spacious .

Cons:

The bedroom was very cold on entering i altered the thermostat but had to get out of bed to put socks on as i was so cold, and my family in another room mentioned the same thing. Also didn't like the glass in the bathroom door as it disturbs other person when getting up through the night. It didn't mention on site that there was a charge for parking.

2026-04-04 • via Nuitee
R
Robert • couple • gb
10
Lovely hotel fantastic staff
Pros:

Clean friendly excellent room facilities
Staff were amazing very helpful

Cons:

Nothing

2026-04-02 • via Nuitee
A
ANDREW • solo_traveller • gb
9
It was a very pleasant quiet hotel and the location was perfect
Pros:

Location the room and the staff

Cons:

The bar and bcar park

2026-04-01 • via Nuitee
A
Alison • couple • gb
9
Would stay again
Pros:

Great location, staff went above and beyond. Our room was spotless, spacious and comfortable.

Cons:

It was a shame that the Italian wasn’t open for evening meals, maybe next time

2026-03-31 • via Nuitee
S
Stacey • family_with_children • gb
8
2026-03-31 • via Nuitee
K
Kirsti • couple • gb
10
Very comfortable stay
Pros:

The hotel was a great price and a lovely property with everything we needed for our stay.

Cons:

It wasn’t right in the centre but a short cab ride away. It didn’t bother us at all as Ubers came in minutes and cosy around £6

2026-03-31 • via Nuitee
L
Linda • couple • gb
10
very enjoyable experience
Pros:

Lovely staff nice comfy bed. All great thank you.

Cons:

nothing

2026-03-30 • via Nuitee
A
Aniela • family_with_children • gb
10
Pros:

Everything regularly visit

2026-03-29 • via Nuitee
S
Sally • solo_traveller • gb
7
Convenient location with helpful staff
Pros:

Staff friendly and helpful

Cons:

Unfortunately I was near a room with very inconsiderate people staying , On there phone in the corridor, people constantly knocking , banging doors all between 03.00-05.00 . Very disturbing

2026-03-29 • via Nuitee
K
Kelly • couple • gb
10
First time in Jesmond and this hotel made the weekend better
Pros:

The hotel as a whole was lovely, the staff were welcoming, the room was lovely

Cons:

N/A

2026-03-29 • via Nuitee
G
Gillian • couple • gb
3
2026-03-29 • via Nuitee
P
Peter • couple • gb
10
2026-03-28 • via Nuitee
T
Townsend • couple • gb
8
Basic
Pros:

Disappointed Breakfast.
Grilled Tomatoes hard, scrambled egg seemed powdered, croissant stail not fresh, small cakes seem left over from day before.
Room OK clean & tidy
Double Mattress hard & small
Lighting poor quality dark at entrance require slightly brighter lighting
Staff polite & helpful

Cons:

Breakfast.
Paying additional cost for parking should be free to all guests

2026-03-28 • via Nuitee
S
SARAH • solo_traveller • gb
9
Great location for visiting students - close enough to walk to the "Jesmond Strip"
Pros:

Care and attention of the staff

Cons:

More toiletries in the bathroom

2026-03-28 • via Nuitee
S
Sara • couple • gb
5
Couldn’t wait to leave
Pros:

Location

Cons:

The room was dark, ill equipped and uncomfortable. Nowhere to store clothes. Shower leaked. Furniture too large for room. Ridiculously large tv.

2026-03-26 • via Nuitee
L
liz • family_with_children • gb
6
2026-03-26 • via Nuitee
C
Claire • couple • gb
10
The staff were so helpful to a last minute request for twin beds and not a double, clean and just really lovely hotel
Pros:

It was literally around the corner from where I needed to be

Cons:

Nothing

2026-03-25 • via Nuitee
B
Barbara • solo_traveller • gb
10
It was a lovely room with a fridge so that’s an added bonus
Pros:

It was at a good deal, served food and was near the metro station.

2026-03-23 • via Nuitee
A
Audrey • family_with_children • gb
8
Friendly and helpful staff
Pros:

It was near to the Freeman Hospital

Cons:

We would have liked to have sat in the restaurant for our evening dinner but had to make do with the bar area. The football was on all the time which we weren’t interested in

2026-03-23 • via Nuitee
L
Louise • couple • gb
10
Excellent accommodation
Pros:

Excellent staff and lovely comfortable room.

2026-03-23 • via Nuitee