The Bristol Hotel San Diego

I would not give any rating for this hotel but since it wouldn’t let move on, I had to give it a one rating. The pictures advertised for this hotel and location in San Diego does not reflect on what it actually looks like from the inside lobby and the room we stayed in (room 505). My friends and I paid for two nights and once we arrived, it was already starting off bad. The lobby roof looks like a big piece fell off. The front of the lobby windows had plastic tarps. If the hotel is going under renovation, it should say so on their website and Expedia so people are aware. The elevator is so small, my friend and I barely fit with the luggage cart. As soon as we walked out of the elevator, the hallway smelled like a Motel 6. Honestly, we would have rather stayed at a Motel 6, at least they look more presentable than this “boutique hotel “. The closet had a plastic bin on the floor and when I opened it, there was extra linen and the shelves were very dusty and dirty. I would not even dare to make a drink from the coffee/tea maker after that. The rug was stained and so was the lampshade. The wallpaper was lifting from the edges. My friend is 5’10 and her feet were hanging off the bed. The restroom had a sliding door and it looked like a few paint jobs had to be done from either holes or some other reason. The roof was low enough that my friend could touch the ceiling and it also lifted when she touched it. It looked like two pieces of sheet wall next to each other. The sliding door also had a lot of dust and mold showing from a gap it had. The vent had a lot of dust as well. We were itching from just sitting in the room for an hour. We went down to the lobby to speak with someone and we got Sandra. We were very polite when explaining to her what the room looked like and if we were able to get a refund. She did say she was sorry about that and said she could change our room or cancel the reservation but the refund had to come from Expedia. We decided to cancel the reservation and she stated she canceled the reservation on her end so the next step was to get a hold of Expedia. We contacted Expedia and they said they were trying to get a hold of the property numerous times and no one would answer. They asked for the pictures and we sent them over. We also contacted the property to let them know Expedia has been trying to get a hold of them and Sandra was extremely rude. She gave us attitude, stated no one has called from Expedia and that she wasn’t going to handle the matter and hung up on us. I tried calling her again shortly after and no one would answer the phone. It rang for two minutes and they denied the call. We’ve been dealing with Sandra for a little over a week and going back and forth with the property and Expedia. This reservation was for 3/6/26 and now it is 3/16/26. On 3/12/26, my friend called and spoke to Sandra and was told we would get a full refund and processed it. The hotel was for two nights at $534 and she emailed Expedia that she would only do $50 refund and no more. When we contacted Expedia today, 3/16/26, they informed us that they have to go off what the property is stating that there was nothing wrong with the room. This is unacceptable and robbing people from false advertising of their property.

La atención de los empleados muy buena y muy amables, en cuanto a las instalaciones puedo decir que son impecables, solo estuve 2 noches, así que no necesité arreglo de habitación, mi ventana daba hacia la calle, así que me gustó la vista desde un quinto piso, el cuarto muy lindo, el baño y la ducha excelentes, quizá por mi problema de columna si noté muy blandito y suave el colchón, pero es solo desde mi experiencia y las almohadas me encantaron, en TV se podían ver canales en español e inglés, el aire funcionó perfectamente, no tienen el servicio de desayuno, pero en una franja horaria de la mañana en el lobby prestan el servicio de café.
Su ubicación en pleno downtown me pareció estratégica, de la estación del tren Santa Fe caminando aproximadamente a 10 minutos, de las paradas del bus y del trolley a 1 o 2 cuadras máximo, quizá otros 10 minutos para ir al Gaslamp Quarter a comer rico y variado y para ir al puerto, al museo naval, al Seaport Village con calma y sin afán, puedes demorarte 20 minutos caminando.

Parking expenses

Os funcionários são muito atenciosos e simpáticos. Isso por si só já vale a experiência. Além disso, a estrutura do hotel é excelente. Recomendo muito.

Hotel employees were helpful and friendly. The hotel room was very clean and comfortable.

bed confortable

The employees were super friendly.

Clean room, great staff.

We enjoyed our time here. It’s a great walkable San Diego/Gaslamp location. The staff were friendly and helpful, the room was clean and comfortable and there are many restaurants and cafes close by.

Nice staff and the room was very clean. Its also only 5min walking to the center of all the partying but juat far enough to where you won't hear any of it when you want to bed down.