Holiday Inn Townsville by IHG

Hotels
•
Holiday Inn Hotels & Resorts
7 (2392 reviews)
409 Flinders Street , Townsville , AU
+61 7 4772 1888

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
See all facilities

Review Highlights

Pros:
Location
Staff
Cons:
Cleanliness
Room Quality

Categories

Cleanliness
5.46
Multiple reviews highlight that the hotel was dirty and smelly with reports of unclean rooms.
Service
6.93
Some guests reported rude staff, but the presence of some kind staff indicates a mixed experience.
Location
8.97
Numerous reviews praise the location, highlighting it as a convenience for accessing city venues.
Room Quality
5.92
Issues with old furniture and unpleasant odours were reported, indicating subpar room quality.
Amenities
6.45
Several amenities were reported as lacking or outdated, with a need for renovations.
Value for Money
7.41
While some viewed the cost as steep, others noted that it could be reasonable for a quick stay.
Food and Beverage
7.46
No specific mentions regarding food and beverage, thus rated standard for this hotel tier.
Overall Experience
7.43
Mixed feelings overall summarized by some guests finding it acceptable as a short-term stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 05:42

Property Description

Central Location:
Experience the convenience of staying in the heart of Townsville's shopping and business district, just a short 10-minute drive from the airport.

Comfortable Accommodation:
Relax in our non-smoking, air-conditioned rooms equipped with modern amenities such as flat-screen TVs, small refrigerators, and tea/coffee making facilities.

Convenient Facilities:
Enjoy the convenience of guest laundry facilities and luggage storage during your stay at Madison Plaza Townsville.

Book your stay at Madison Plaza Townsville and immerse yourself in the vibrant surroundings of dining, entertainment, and iconic attractions just minutes away.

Important information:

Please note that there is a 3.6% charge when you pay with an American Express or Diners Club credit card.

You must show a valid photo ID and credit card upon check-in. The total price of the reservation will be charged upon check in.

Please note, in order to reach the property via GPS please enter 141 Stanley Street Townsville.

Guests can drive right to the front door, on Stanley Street, and check-in with their bags, before parking their car. Madison Plaza Townsville is surrounded by ample off-street council parking. Street-side parking is also readily available from 17:00-09:00 and is free of charge. Council fees apply outside of these hours. For detailed parking instructions, reception staff will be able to assist upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: TSV

Location

Guest Reviews

7
Based on 2392 reviews
Cleanliness: 5.46
Service: 6.93
Location: 8.97
Room Quality: 5.92
Amenities: 6.45
Value for Money: 7.41
Food and Beverage: 7.46
Overall Experience: 7.43
C
Cody • solo_traveller • gb
9
2026-10-23 • via Nuitee
C
Christian • solo_traveller • au
2
They asked for a deposit and they don’t have even a couple of bottles of water in the fridge so I don’t know what they w
Cons:

They ripped me off for my deposit accusing me of stealing something from the room and I told them that was total nonsense the receptionist raised her voice to me and repeated the accusation like I wasn’t even allowed to question her decision and I said don’t raise your voice to me like that when I asked to speak with a manager they told me to email some generic bs email address that nobody has responded to

2026-10-21 • via Nuitee
C
Christian • couple • au
6
2026-10-20 • via Nuitee
C
Christian • solo_traveller • au
2
2026-10-20 • via Nuitee
C
Chekamba • couple • au
10
Pros:

Everything

Cons:

Nothing

2026-10-20 • via Nuitee
J
Joy • couple • au
10
Billie on front desk who did our check in and check out was extremely pleasant.
Pros:

It was in a convenient location. Parking wasn’t on site but close enough. We requested an early check in to facilitate our other plans and while it wasn’t promised we were able to access our room with no problem well before the advertised check in.

Cons:

N/A

2026-10-20 • via Nuitee
J
Joe • family_with_children • au
9
2026-10-20 • via Nuitee
W
Wendy • extended_group • au
8
2026-10-19 • via Nuitee
D
Datema • couple • nl
8
Pros:

Alles

Cons:

Niets

2026-10-15 • via Nuitee
J
John • couple • au
7
2026-10-15 • via Nuitee
S
Stephen • couple • gb
9
2026-10-14 • via Nuitee
R
Rodica • couple • nz
9
Pros:

Staff and service

Cons:

Perhaps better beds?

2026-10-13 • via Nuitee
H
Hughes • couple • au
8
Pros:

Very roomy, great location

Cons:

Unable to watch tv

2026-10-13 • via Nuitee
R
Rodica • couple • nz
9
Very good.
Pros:

Staff, service and location, plus breakfast

Cons:

Room is a little too small

2026-10-13 • via Nuitee
C
Cody • couple • au
8
2026-10-12 • via Nuitee
G
Geoffrey • couple • au
10
A good stay of one night.
Pros:

The friendly gteeting upon arrival. Comfortale bed, good shower. Great meal at dinner in restaurant.

Cons:

Confusion about the address made hotel difficult to find. Car park was ;pcated in the next street.

2026-10-12 • via Nuitee
M
Metana • couple • au
10
2
Pros:

everything

Cons:

nothing

2026-10-12 • via Nuitee
G
Gordon • solo_traveller • au
8
2026-10-12 • via Nuitee
S
sharon • couple • au
9
Excellent
Pros:

Central to CBD

2026-10-11 • via Nuitee
E
Erica Grinstead • solo_traveller • au
9
Great stay
Pros:

The staff were friendly and helpful, the room was clean and new, and the bed was comfy. The location is perfect for a night in the city, and walking distance to most things.

Cons:

The parking can be tricky if you don't want to park on the street.

2026-10-10 • via Nuitee