Residence Inn Durango Downtown

The manager was very helpful with dinner suggestions. All the staff was very friendly. Had a great stay.

Nice staff

Comfort

The combines, the cleanliness and the friendliest

A group of ten friends made a reservation in May for three two bedroom suites and one one bedroom suite for our get together in September. Everything was confirmed on Sept 8th, but upon arrival on Sept. 9th, we were told there were only two two bedrooms available. The hotel's concession to their mistake was to offer a one-bedroom with a rollaway bed, which they added a charge for. Attempts to speak with a manager all three days we were there failed completely. The accommodations were generally good, but there are a lot of taxes and fees added, including a charge for parking. Travelers booking this hotel should beware. It is also not downtown. We've stayed at other Residence Inns with which we were pleased, but this one didn't live up to expectations.

The room above us started banging and making a lot of noise at about 2:30 am. Around 3:30 am I called the front desk to complain. The noises finally stopped around 4:00 am. When I spoke to the front desk in person in the morning it was the same staff that I talked to at 3:30 am. He said “they should know better”, and that they were extended stay guests. He told me that it shouldn’t happen again for the next night. He seemed very dismissive and unprofessional towards me and the whole situation.

Our room was just outside of the patio where the grill and setting was. People were partying way past 2:00am . It was so loud we couldn’t sleep. Paid way too much money for such inconvenience . Very poor customer service and management

Pool not working, refrigerator not working, staff helpful but limited. We ruined our leftovers, some groceries. Seriously 10.00 parking fee is bs
Will not stay there again

The front desk staff was really great! The coffee was really great, the breakfast was above average (egg white fritt for the win) and the staff was super nice and helpful. Loved this location and would highly recommend for anyone traveling through Durango.

Quiet

The breakfast was considerably better than other hotels. The fire alarm at midnight was inconvenient and apparently not all that necessary. This is a nice hotel and I recommend it.

I booked through Expedia and everything was great
I got to the Hotel and the guy behind the Counter, John, told me that they didnt have a room for me even though i had confirmation of a room and my payment went through. He also told me that the 3rd party over booked and there was nothing he could do. So, I called the Expedia and straightened it out and they contacted the hotel and the hotel was actually the ones that over booked by not updating their website. Expedia was able to get my payment back and helpful in resolving the issue.

Within walking distance of train depot and great restaurants. Evening staff was extremely helpful and attentive to needs of guests…made recommendations, gave directions, etc. Morning staff was just the opposite. Breakfast was a joke … there was one lady attempting to do everything…she was doing her best but she needed help to ensure all guest was served in a timely manner.

It was good