Mustika Yogyakarta Resort & Spa

Hotels
•
Independent
8.2 (100 reviews)
Jl Laksda Adisucipto KM 8.7, Depok, Yogyakarta, 55282 , Depok , ID
62-274488588

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Facilities

Full-service spa
Fitness facilities
Comprehensive recycling policy
No single-use plastic stirrers
Free WiFi
Swimming pool
24-hour front desk
Terrace
Garden
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Nice pool
Spacious rooms
Views
Cons:
Outdated facilities
Check-in issues
Unexpected extra charges
Communication breakdowns
Food variety

Categories

Cleanliness
7.8
Cleanliness was generally praised but overshadowed by maintenance issues and outdated facilities.
Service
7.9
Staff were complimented for their friendliness and helpfulness, despite some organizational issues.
Location
7.6
Guests liked the hotel's proximity to landmarks, but some found it too far from the town center.
Room Quality
7.4
Rooms were appreciated for their views and comfort but were sometimes marred by the hotel's older condition.
Amenities
7.7
The pools and spa were highlights, although some facilities did not meet expectations.
Value for Money
6.8
Guests expressed concerns over unexpected charges and pricing, questioning the value proposition.
Food and Beverage
7
While some guests enjoyed the breakfast and cakes, others were disappointed with buffet variety and pricing.
Overall Experience
7.9
Overall, guests enjoyed their stay and praised the service, though some had significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2024-10-30 16:01

Property Description

Spa and Wellness Amenities:
Indulge in massages, body treatments, and facials at the luxurious spa, along with 3 outdoor swimming pools and 10 spa tubs for your relaxation.

Recreational Activities:
Enjoy outdoor tennis courts and unwind at the poolside bar or one of the 2 bars/lounges after a day of exploring the local attractions.

Dining Options and Services:
Savor local and international cuisine at Androwino Bistro or opt for room service. Additionally, take advantage of complimentary Wi-Fi, concierge services, and conference facilities during your stay.

Book now at Sheraton Mustika Yogyakarta Resort and Spa for a memorable and rejuvenating experience.

Important information:

  • Pool access available from 6:00 AM to 6:00 PM.
  • Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YIA

Property Policies

  • Pets

    Pets not allowed

  • General

    Individually-wrapped food options are available for dinner

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • General

    Individually-wrapped food options are available for breakfast

  • General

    Individually-wrapped food options are available for lunch

See all policies

Location

Guest Reviews

8.2
Based on 100 reviews
Cleanliness: 7.8
Service: 7.9
Location: 7.6
Room Quality: 7.4
Amenities: 7.7
Value for Money: 6.8
Food and Beverage: 7
Overall Experience: 7.9
D
Dionisius
10
Great hotel to stay in Yogyakarta
Pros:

Amazing hotel. Very helpful staffs. Great rooms.

2024-12-01 • via Nuitee
L
Lynn
10
Pros:

Fabulous hotel. Super friendly and helpful staff. Clean and modern. Beautiful pool area. Restaurants offered lots of options. All of them great.

2024-11-10 • via Nuitee
R
Ratih Indri • partner
10
Pros:

The interior and exterior of the building represent Yogyakarta itself. Hospitality, politeness and helpful staff, and I love the breakfast with plenty of options from local culinary to western food.

2024-11-09 • via Nuitee
V
Verified traveler
6
Pros:

First of all, the staff is great, but the facility is showing its age. Problems encountered: broken toilet, non-functionig USB ports, AC thermostat only levels were Frozen or Off. Similarly, the mini fridge froze our water, shattering the glass bottle and making a big mess.

The room seems to have no soundproofing. For the balcony rooms, the biggest problem is location. The hotel is situated between multiple mosques so the 0430 prayers blast into the room. This is followed by a couple of hours of rooster crowing competition.

Food prices were good for a hotel, but the taste was lacking. So, be prepared with non-hotel food options.

Room cleaning staff were on top of their game. They scrubbed everything down and tidied up while we were out.

2024-09-22 • via Nuitee
V
Verified traveler
10
Great Stay
Pros:

Clean, nice rooms, good staff, nice hospitality.

2024-09-14 • via Nuitee
S
Sarada • family
10
Pros:

Spa was excellent

2024-08-12 • via Nuitee
T
Toni • partner
10
Pros:

A grand old beauty of a hotel in lush, peaceful setting with a fabulous pool. We didn’t like our room due to a smell of sewage but the staff promptly changed us to a lovely, quiet room with a terrace & great view. Once in our new room everything was fabulous. The staff were especially helpful, kind & happy. I would definitely stay again.

2024-07-31 • via Nuitee
D
Dewi
10
Pros:

Nice place

2024-07-19 • via Nuitee
P
Paul
8
Pros:

It’s a quite beautiful setting and hotel, but it has a lot of creases to iron out. Very few staff speak any English. I had an issue in that my taxi did not arrive on time and, because the concierge could only understand “taxi” I had to go to the lobby to be understood, but there’s often a line and they seem understaffed. Wi-Fi in the room was useless like 56kbps internet. The lighting switches in the room were oddly arranged and the AC fan is loud. All small things, but the devils in the detail. Also, it’s not within walking distance of anything.

2024-07-12 • via Nuitee
B
Boon Wee
6
Pros:

The hotel was old, water from shower was very weak. Overall, disappointing

2024-06-18 • via Nuitee
E
Erna
10
Pros:

Overall, our experience with Sheraton Yogyakarta exceeded our expectations! It was very impressive and left a lasting impression. Thank you (Ms. Purwanti) for the rooms upgrade, thank you for the hospitality, thank you for the service, and thank you for making us and our Ozzy guests feel comfortable during our stay at our "new home" at Sheraton Yogyakarta! Greetings from Sydney.

2024-06-15 • via Nuitee
D
Danilo
10
Memorable stay
Pros:

Overall, our experience with Sheraton Yogyakarta exceeded our expectations! It was very impressive and left a lasting impression. Thank you for the room upgrade, thank you for the hospitality, thank you for the service, and thank you for making us and our guests feel comfortable during our stay at our "new home" at Sheraton Yogyakarta! Greetings from Sydney.

2024-06-15 • via Nuitee
L
Larry • family
8
Pros:

It’s beautiful view from room, staffs are friendly and helpful. The breakfast is not really bad. Maybe 3.5 out of 5 stars. Nice room and clean.

2024-06-05 • via Nuitee
A
Allan
6
Pros:

This property is in need of a renovation. It was convenient in the past as it was close to the old airport, but with the new airport now 1 1/2 hours away, there is no real reason to stay here as It’s 30 minutes by taxi to Malioboro. It does however have an amazing pool and good for the family…

2024-05-24 • via Nuitee
A
Allan
6
Pros:

Construction going on inside, so noise is an issue. Bathrooms need to be renovated. Location was great when the old airport was nearby, but the new airport is 90 minutes drive away without traffic, so no real reason to stay here aside from the awesome swimming pool which is the highlight of the property, so good for families.

2024-05-19 • via Nuitee
S
Stephanie • family
10
Pros:

Stayed here with my family and had a great time at the hotel. The only downside is the pool time is only until 6pm and there’s no ramp to the pool.

2024-05-14 • via Nuitee
V
Verified traveler
6
Adequate but not as good as the photos suggest
Pros:

This hotel had a grand(iose) reception area/lobby and facade, but the room needed some work -- it felt old, tired, and was somewhat falling apart. Also, the way that the room's door opened made it very awkward to pass especially when lugging a bag.

2023-09-16 • via Nuitee
A
Ankit
10
Very good stay
Pros:

Very comfortable. Staff very courteous. We got some vegetarian dishes specially prepared for us for breakfast.


2023-09-09 • via Nuitee
S
Shailendra Kumar Sinha
10
Pros:

it is nice property to relax.

2023-07-26 • via Nuitee
A
anthony
8
Pros:

The staff at breakfast was top notch. Everything from the time you check in until you leave was care of service and attention to detail

2023-06-23 • via Nuitee