Grand Hotel Sunderland

Hotels
Britannia Hotels
8 (6240 reviews)
Queens Parade , Sunderland , gb

Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Spacious rooms
Good amenities
Cons:
Poor cleanliness
Inconsistent service
Uncomfortable pillows

Categories

Cleanliness
6.64
Multiple mentions of poor hygiene and dirty conditions.
Service
9.11
Consistent positive feedback on staff friendliness and responsiveness.
Location
9.15
Positive comments regarding proximity to the beach and other amenities.
Room Quality
7.1
Some rooms were spacious and comfortable, but poor quality issues were noted.
Amenities
7.63
Amenities were generally appreciated, but some issues with access were reported.
Value for Money
8.09
Good value relative to location, but some guests felt it did not meet expectations.
Food and Beverage
8.14
Breakfast was praised, although some found the pillows hard.
Overall Experience
8.11
Mixed feelings with many positive aspects but significant frustrations noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 01:23

Property Description

Sea-front Views and Spacious Accommodation
Enjoy stunning views of Whitburn Sands from the comfort of your spacious room at Grand Hotel Sunderland.

Indoor Swimming Pool and Fitness Centre
Take a refreshing dip in the indoor swimming pool or stay active at the on-site fitness centre during your stay.

On-Site Restaurant and Free WiFi
Indulge in delicious meals at the hotel's restaurant open for breakfast, lunch, and dinner. Stay connected with 24-hour free WiFi access in public areas.

Book your stay at Grand Hotel Sunderland now to experience luxury by the sea!

Important information:

Please note, we do not accept any cash payments at this property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Sun, Sep 13, 2026 until Thu, Sep 17, 2026
Sauna is closed from 2026-09-17 until 2026-09-13
Fitness center is closed from 2026-09-17 until 2026-09-13
Hot tub/jacuzzi is closed from 2026-09-17 until 2026-09-13
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: NCL

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 14 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8
Based on 6240 reviews
Cleanliness: 6.64
Service: 9.11
Location: 9.15
Room Quality: 7.1
Amenities: 7.63
Value for Money: 8.09
Food and Beverage: 8.14
Overall Experience: 8.11
A
Abigail solo_traveller gb
10
Always stay here when we fancy a night or longer away
Pros:

The staff were really helpful and friendly and accommodate our needs. The room were clean and spotless. Two fans to keep the room nice and cool. Lovely different restaurants right next to the hotel and the stack is brilliant especially on weekends. Also it's amazing just being across from the beach especially for a nice walk on a night time. We loved the pool and the facilities with it.

Cons:

There were nothing we didn't like or could fault.

2026-07-04 via Nuitee
M
Michelle family_with_children gb
1
Horrendous. Never again.
Pros:

Location

Cons:

We booked a superior room and was placed in a mouldy room. They had opened the windows but the mould was really bad. I have severe asthma and it took me an hour to finally be moved. The Duty Manager was really good but the Receptionist was awful. She didn't have a clue what she was doing and really rude.
Our new room was on the 3rd floor and it was really hot. Only one window opened an inch at the top and it was so stuffy. Even the cold water from the sink in the bathroom never got cold.

2026-07-04 via Nuitee
M
Michael couple gb
7
really loved the location and the room. Dining/restaurant options really disappointing
Pros:

Location and room both superb.
Breakfast/dining room not to my taste to say the least.

Cons:

Restaurant

2026-07-04 via Nuitee
J
Jonathon family_with_children gb
9
Pros:

Nice pool facilities and handy car park

2026-07-04 via Nuitee
A
Abi solo_traveller gb
8
2026-07-03 via Nuitee
N
Neil solo_traveller gb
9
Pros:

Perfect location,great facilities and especially loved the pool

Cons:

No complaints

2026-07-03 via Nuitee
S
Susan solo_traveller gb
8
More Housekeeping please
Pros:

The location and staff are wonderful. The rooms are large and comfortable.

Cons:

Our rooms were not attended to. I'd booked this trip as a treat for my friend. I had to ask hor my room to be attended to on day 3. I found out at the end of the stay that for 4 days my friends room had not once been attended to. We had no notes to put on our doors and the housekeeping I spoke to told me they were nolonger in use.

2026-07-03 via Nuitee
A
Armitage solo_traveller gb
10
Pros:

Everything a1

2026-07-03 via Nuitee
A
Anne solo_traveller gb
8
2026-07-02 via Nuitee
S
SeanJr couple gb
10
2026-07-01 via Nuitee
B
Barbara couple gb
10
A most enjoyable stay.We will definitely be booking again.
Pros:

Loved the location great being able to park on site.Lovely room well furnished with sea view on 2nd floor good lift access.Friendly welcome and efficient delivery of necessary information.Great having both shower and bath in the bathroom.Excellent breakfast in clean surroundings with attentive staff extremely happy to accommodate all requirement.

Cons:

Unfortunately although we slept reasonably well we found the pillows uncomfortable rather lumpy in places not the type of pillow you would expect in a hotel of this standard.Bathroom sink plug not working which was minor problem for my husband to wet shave.

2026-07-01 via Nuitee
solo_traveller gb
10
Pros:

Yes

Cons:

Yes

2026-07-01 via Nuitee
D
Danny couple gb
8
2026-07-01 via Nuitee
G
Gillespie solo_traveller gb
10
Pros:

A great location..very friendly staff. Swimming pool. Breakfast lovely

2026-07-01 via Nuitee
J
Julie couple gb
8
2026-07-01 via Nuitee
S
Sasha couple gb
10
2026-07-01 via Nuitee
S
Samantha couple gb
10
2026-07-01 via Nuitee
S
Stella couple gb
10
We enjoyed it that much we stayed an extra 3 nights.
Pros:

It was perfect! The location, the facilities, the room and bonus free parking. The staff were very polite.

Cons:

Nothing to dislike

2026-07-01 via Nuitee
E
Elizabeth solo_traveller gb
10
Pros:

Just always clean and comfortable, stay here often

Cons:

N/a

2026-07-01 via Nuitee
J
jessie family_with_children gb
10
Pros:

Beautiful room and ses views

Cons:

Room a little too warm

2026-07-01 via Nuitee