Grand Hotel Sunderland

Hotels
•
Britannia Hotels
8 (6316 reviews)
Queens Parade , Sunderland , gb
+44 161 923 0317

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Spacious rooms
Good amenities
Cons:
Poor cleanliness
Inconsistent service
Uncomfortable pillows

Categories

Cleanliness
6.64
Multiple mentions of poor hygiene and dirty conditions.
Service
9.11
Consistent positive feedback on staff friendliness and responsiveness.
Location
9.15
Positive comments regarding proximity to the beach and other amenities.
Room Quality
7.1
Some rooms were spacious and comfortable, but poor quality issues were noted.
Amenities
7.63
Amenities were generally appreciated, but some issues with access were reported.
Value for Money
8.09
Good value relative to location, but some guests felt it did not meet expectations.
Food and Beverage
8.14
Breakfast was praised, although some found the pillows hard.
Overall Experience
8.11
Mixed feelings with many positive aspects but significant frustrations noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 01:23

Property Description

Sea-front Views and Spacious Accommodation
Enjoy stunning views of Whitburn Sands from the comfort of your spacious room at Grand Hotel Sunderland.

Indoor Swimming Pool and Fitness Centre
Take a refreshing dip in the indoor swimming pool or stay active at the on-site fitness centre during your stay.

On-Site Restaurant and Free WiFi
Indulge in delicious meals at the hotel's restaurant open for breakfast, lunch, and dinner. Stay connected with 24-hour free WiFi access in public areas.

Book your stay at Grand Hotel Sunderland now to experience luxury by the sea!

Important information:

Please note, we do not accept any cash payments at this property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Sun, Sep 13, 2026 until Thu, Sep 17, 2026
Sauna is closed from 2026-09-17 until 2026-09-13
Fitness center is closed from 2026-09-17 until 2026-09-13
Hot tub/jacuzzi is closed from 2026-09-17 until 2026-09-13
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: NCL

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 14 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8
Based on 6316 reviews
Cleanliness: 6.64
Service: 9.11
Location: 9.15
Room Quality: 7.1
Amenities: 7.63
Value for Money: 8.09
Food and Beverage: 8.14
Overall Experience: 8.11
D
David • solo_traveller • gb
9
excellent hotel great VFM
2026-07-25 • via Nuitee
T
Tracey • couple • gb
10
2026-07-25 • via Nuitee
K
Kotula • solo_traveller • gb
10
2026-07-25 • via Nuitee
R
Ray • couple • gb
8
2026-07-25 • via Nuitee
A
Anne • solo_traveller • gb
8
Comfortable with a good breakfast and great locality
Pros:

Good choice for breakfast

Cons:

Bar could open later

2026-07-25 • via Nuitee
A
Annie • couple • gb
10
2026-07-25 • via Nuitee
S
sharon • couple • gb
8
Big rooms, good value, great location
Pros:

Really big spacious rooms. Comfy bed. Parking on site. And the leisure pool was a big plus also beautiful beach right across the road. Staff were also very friendly and accommodating.

Cons:

I felt the breakfast was a bit overpriced
There are plenty of cafés in the area so would recommend exploring

Also a lot of smoking happening on the different floors in the hotel even though all the rooms are marked non-smoking there was some questionable clientele clearly smoking questionable substances but the hotel itself and staff were very lovely

2026-07-25 • via Nuitee
C
Colin • solo_traveller • gb
8
Good for a flying visit
Pros:

Room was good

Cons:

Some of the furnishings were quite worn, access to third floor was via two lifts

2026-07-25 • via Nuitee
L
Lisa • solo_traveller • gb
8
Nice room not so nice guests
Pros:

The spa area was very nice the room was very spacious and clean. 2 tvs and a fan which was great. Bed very big and comfy.

Cons:

We had quite a wait checking in no staff on reception and no apology for our wait. The corridor near our room smelt of cannabis and was noisy. Doors slamming all night and loud music could hear voices from upstairs rooms.

2026-07-25 • via Nuitee
J
JOSEPH MACLEOD • solo_traveller • gb
6
Good
Pros:

Friendly staff

Cons:

Lots of stairs. Bed a bit uncomfortable and dated

2026-07-25 • via Nuitee
F
Fabian • solo_traveller • gb
10
2026-07-25 • via Nuitee
H
Hodgson • solo_traveller • gb
10
2026-07-25 • via Nuitee
P
Paula • couple • gb
9
2026-07-24 • via Nuitee
D
David • solo_traveller • gb
10
Pros:

Everything

Cons:

Zero

2026-07-24 • via Nuitee
S
Stewart • solo_traveller • gb
10
Pros:

Location, pool, staff and nice rooms

Cons:

Nothing really

2026-07-23 • via Nuitee
J
Janice • couple • gb
10
Fabulous
Pros:

Spacious and a fan was provided

Cons:

Nothing

2026-07-23 • via Nuitee
B
Ben • family_with_children • gb
10
2026-07-23 • via Nuitee
A
Amanda • solo_traveller • gb
10
Pros:

Big ccomfortable rooms, friendly staff.

2026-07-23 • via Nuitee
S
Sukhdev Singh • couple • gb
6
2026-07-23 • via Nuitee
M
Marie • family_with_children • gb
10
Fantastic
Pros:

been coming here for years but it’s had a makeover and it’s lovely three large double beds on one family room and the staff were all lovely too

2026-07-22 • via Nuitee