Sheraton Kauai Coconut Beach Resort

This was one of my favorite resorts on my latest trip to Hawaii. I loved this island, Kauai, and this resort was top notch. Had a room on an upper level that had a terrific view of the ocean. The hotel was clean, the beds were wonderful, water pressure was fantastic, and Wi-Fi was sufficient. Spend some time at the pool which was wonderful.

Location, beachfront, nice pool area, staff was friendly

We thoroughly enjoyed our stay! Very clean, lots of amenities, and friendly staff. Alicia went above and beyond to anticipate our breakfast needs, and we looked forward to speaking with her every morning.

The shower in our room (#438) was permeated with mold inside and outside the shower. The toilet hinges were also permeated with mold. We were appalled by the disgusting condition of the shower. We complained 2 times to no avail during our stay. Management at the hotel has not responded to our written complaint. Our Letter sent to corporate in Bethesda MD has gone unanswered. I would never recommend this hotel. A motel 6 is likely cleaner.

Concierge Karen is very personable! She listened and guided us toward opportunities to fill our free time. She clearly knew the local establishments that best met our needs and went out of her way to help give directions and travel tips. We left considering Karen a new found friend.

Easy to get a sun lounge on a nice day. Close to some good coffee spots. Food was reasonably priced compared to other places. Overall, staff were pretty nice, except for the odd one or two on a bad day.

Direkt am Strand

Sehr schöne Anlage direkt am Meer, schöne Zimmer, sehr bemühtes und freundliches Personal. Pool gut zum Plantschen, zum Schwimmen ein bisschen unförmig. Supermärkte, diverse Restaurants und gute Fast Food Lokale in Fußgehweite. Schöne Promenade am Strand. Morgenyoga am Strand.

We stayed at the Sheraton Kauai Coconut Beach Resort in April, and it was a wonderful experience.

Kauai is probably one of my favorite Hawaiian islands — so laid back, peaceful, and completely our speed. Roosters by the beach and everything. If you’re looking for a slower pace and lots of natural beauty, this is it.

The resort faces east, so we were treated to stunning sunrises every morning. It’s such a beautiful, scenic spot. One thing to note: the beach is rocky, so if you’re looking for a soft, sandy swimming beach, this might not be your place. But if you want gorgeous ocean views and a peaceful place to walk, it’s perfect.

Now let’s talk about the surprise highlight of our stay — the tuna poke bowl from the poolside bar. We spent nine days in Hawaii and ate poke all over… and somehow, the best one we had the entire trip was right here at the resort. Who would’ve thought? It was incredibly fresh, perfectly seasoned, and absolutely delicious. We’re still talking about it.

The food overall was great, the service was friendly and attentive, and the location is convenient enough to walk to a few nearby shops and restaurants (even though the area itself is more spread out and relaxed).

Overall, we had a fantastic stay and would highly recommend it — especially if you appreciate a laid-back vibe.

Great experience. Recommend getting
premier seating for best views. Generous buffet, fish excellent and pork, chicken ok.

We checked in on Monday, February 2nd for 2 nights. Cedric was at the front desk. No greeting at all. He just asked for the spelling of my last name. I asked if there was an upgrade available (we are premium platinum elite and even with a prior gold elite status and traveling all over the world, we’ve always been given an upgrade). He said “no”. I said fine. Then he informs me we’re on the ground floor with no view which was actually a downgrade from the partial ocean view I booked and prepaid for. He could see I was unhappy so then he told me he does have one room on the 2nd floor but it has 2 beds. I asked if I could see the room. He gave me the keys. The room was fine. Way better than a ground floor near the pool with no view. I told him we would take that one. He then says, someone needs to talk to you first. What? In comes Micah who informs me he will need to charge me $85 more each night for the room that was offered to me just a few minutes earlier by Cedric with no mention of having to pay for the 2nd floor room. I told them both never mind and to just give me the ground floor pool room. (Keep in mind this was Monday during off season and the hotel was not even close to full as confirmed by another non-front desk worker later on that day.) I truly feel both of these gentlemen were just trying to be difficult. So then suddenly Cedric hands me the keys to the 2nd floor room and says in fact I don’t need to pay $85 more per night. We then proceed to leave (We were planning an elaborate lunch with drinks prior to dropping my in-laws at the airport but decided that was the last place we wanted to give our business to so we headed down the street to Lava Lava.) Micah followed us out to hand us our wristbands and a pamphlet. My husband lets him know that they did have our room available so not sure why we had to be embarrassed and shamed at the front desk instead of just giving us a decent room to start with. Micah then goes on a tangent about needing to “run a business”. Let’s do the math on this. We went down the street and spent $400 on lunch and drinks which would have been spent at the hotel if we weren’t made to feel like outcasts. We also chose to eat lunch and dinner elsewhere for the next 2 days/nights. Micah did not let up. He then called us to see how many people were staying in our room. What?? We were storing the in-laws bags with the bellman so he was trying to catch us doing something so he could scold us again? Then when my husband asked for our REQUIRED 4:00PM checkout the day before departure, (as a platinum elite member), the woman at the front desk (he didn’t get her name), proceeded to argue that she could only give us a 2:00PM but then finally gave in. We’ve honestly NEVER been treated so poorly checking into a Bonvoy property. Oh and the room was not clean. (See pics-it looks like feces were smeared on the wall). The only reason for 2 stars is the pool was nice (and very vacant) and the bartenders were lovely. We do NOT recommend this place unless you like dealing with people who have Oppositional Defiant Disorder. No thank you. I worked with kids with this disorder and it is incredibly stressful.

Very comfy pillows and beds and the view was great.

We booked the deluxe ocean front room because we wanted to evaluate this Sheraton for our next trip to Kauai. The view is excellent and room is huge, but for all their trying to be a 5-star resort, the service and upkeep fall short.

At check in there was no acknowledgment if gold status or our importance as their guest…it was all about how busy they were and how they could not accommodate our requests until another reception host came over, put leis around our neck and heartily welcomed us. Then suddenly everything was ready as requested.

The weather was rainy and it flooded our lanai which caused water to run under the doors into the room. After a call to the front desk for housekeeping or maintenance we ended up cleaning up with bathroom towels to keep from tracking water around the room. Hours later and still no service from the front desk. Lesson learned-don’t pay for deluxe ocean front unless you’re willing to work to keep the room clean.

Our mission to find a resort for the next Kauai trip continues-the Sheraton Coconut Beach is a NO.

Location

Zimmer war für mich als alleinreisende groß genug, die Lage war Richtung Wailua und daher mit schönem Blick ins Grüne und aufs Meer und besonders ruhig-vom Pool abgewandt. Das Frühstück habe ich nicht genutzt, da der Buffetpreis (37 $) in keinem Verhältnis zu den angebotenen Speisen steht. Besonders gefallen haben mir die sehr freundliche und zuvorkommenden Art von Lissa an der Rezeption, die alles in ihrer Macht stehende möglich gemacht hat für mich. Ebenso Karen, die Concierge, die mit viel Liebe und Einsatz meine Touren vor Ort organisiert hat.

Location, facilities and amenities, staff

The staff was very friendly and helpful. I booked a Luau on site and an Island group tour. I loved both of them!

Stayed here based on a friend’s recommendation and it exceeded expectations! Very clean and right on a beach. More than half the cost of the Grand Hyatt I was considering. This is also centrally located which is perfect for visiting both the north and south shores.

This properties fairly close to the airport, and situated on the beach, although you can’t swim or do any activities from here because of the rocks. I would say this is a solid three star resort. Property is definitely dated, Pool area is relatively small. Everything is expensive as it is all over Hawaii, so nothing new there. Bed was comfortable, bathroom was extremely small and room needs updating. We didn’t see any bugs as other reviewers have reported. Staff was generally very nice. Resort fees high for what you actually get.

My biggest complete with this resort was how they advertise their rooms. We upgraded for a “ocean view room“. What we got was a tiny peek-a-boo view from our room, which was toward the very front of the hotel and away from the ocean.

We booked a while ago and paid for the upgrade. When we went to ask about possibly transferring to a room with the better view, they told us they couldn’t do it. Be advised if you pay extra for this room this is what you might end up with. They could better to be accurate in their description and call it a partial view or something like that. Anyway, it didn’t set us off in the best frame of mind when we checked in. Wouldn’t stay again.