Sheraton Kauai Coconut Beach Resort

Great staff and modern hotel with good amenities. We loved the pool and the cabana, and balconies on each room made enjoying the ocean view easier. Clean rooms, easy parking and good activities at the hotel.

Our 10 day stay at the Sheraton was fantastic. The 2 queen oceanfront worked out well for us. It will be even better when the king oceanfront rooms are renovated. Front desk staff to include Cedric and Vergie were always willing to help out and solve minor problems efficiently and to our satisfaction. The whole valet team helped a great deal with my husband’s wheelchair both storing it and loading it in the car. Best of all was the great work of housekeeping - Ms. Nidia deserves a raise. Also, grateful to the coffee team at Starbucks-they delivered with a smile. We enjoyed our time at this lovely, well-run Sheraton and will be back!!

Staff was super!! Facility was great. Bikes were fun. Loved being on the beach. Food was good

Schöner Pool und gute Optionen, um vor Ort zu essen

Nice room with a views of the pool and ocean. Billiards, Foosball, Darts, Shuffle board and electronic games for the kids. Very clean, the pool area has couches to curl up on, beautiful pool, and very friendly staff.

The property has a great location in Kapaa.

The room was clean though a bit dated.

The staff were incredibly helpful and kind.

It felt a bit pricy for what it was, however, I’d stay again for a better rate

I would not really recommend it, as I wouldn't even plan to stay there on my next visit. I was choosing between this hotel and a few others for my stay and regretted it the moment I arrived. The hotel is dated and needs some TLC. The pictures oversell the hotel, and make it look bigger and more beautiful than it really is. The location is not ideal, and the beach is VERY lackluster. It feels more like a Courtyard Resort than what I consider a Sheraton. The resort fee is by no means worth it, neither is the cost of the hotel. The standard "balcony" is sooo small and basically unusable. Very disappointed.

Die Poollandschaft war ok, auch die Poolbar.
Im Nahe gelegenen Kapaa konnte man verschiedene Restaurants finden- per Auto oder mit einer halben Stunde den Beachwalk entlang.

Lage ist super, Parkplätze ausreichend vorhanden.

We just had a voucher because our plane leaving sent us there for the night and they charge us anyway even though our airlines paid for the room they charged our account not very accommodating. Everything looks nice, but I wouldn’t stay here very overrated.

Nice property! Clean rooms, welcome drink, free bikes, nice pool area with hot tub and bar, pool table, corn hole, etc. We wish the pool & bar area stayed open a bit later after exploring the island and dinner. We also did the luau on property. Fantastic! Nice to be at our hotel when that ended. Great spot! Highly recommended.

My wife and I had a solid three-night stay at the Sheraton Kauai Coconut Beach Resort. The hotel's grounds blew us away! We enjoyed the large hot tub and savored the ocean views while drinking wine in the fire pit area.

Parking was ample and the employees were friendly. However, our ocean view double queen room disappointed us. Everything about the room felt outdated, especially the bathroom. The patio was very small; the two of us could barely fit. If we were to return to Kauai, we'd stay elsewhere.

Just checked in for our honeymoon and it's not a great start. Another honeymooning couple checked in at the same time we arrived, 1pm, and were given their room keys immediately. Because I had upgraded our room to an ocean view directly through their website within 24 hours of the original booking completed on 3/29, Tameil explained it had apparently "screwed up their system" so we were told we couldn't check in until 4pm.

After waiting for 3 hours, we went back at 4pm to speak with Kama to find that our room was still not ready and there was no ETA of when it would be. Since he is so new and couldn't assist us, another woman joined in to "help" and blamed our upgrade on the issue. We clarified that the upgrade occurred over a month ago, to which she got defensive and repeated multiple times that she had just arrived to her shift. Considering we were quietly waiting (albeit in frustration), this felt quite aggressive and defensive. We were instructed to go wait over by some chairs while the issue was sorted out, but then the woman proceeded to shout questions across the lobby to us. I walked up again so she would lower her voice. After being asked which floor is preferred, we were handed room keys without any apology and told where the room was dismissively. We got to the room to find a piece of plastic hardware in the shower, but so far everything else seems alright, and the view is beautiful.

Will update if we have a better experience, but honestly considering calling Bonvoy Rewards and switching hotels if this is how it's starting off. It looks like the front of the hotel may be under construction so really hoping that won't be a noisy factor. We've waited too long for this once in a lifetime trip and paid too much for it to be mediocre, which is what this hotel and service has been so far.

Location

The Sheraton Kauai Coconut Beach Resort in Kapa’a was a great choice for staying on the east coast of Kauai while being walking distance from local businesses and still enjoying a resort feel. You are within easy walking distance to several local restaurants and the Coconut Marketplace, making it easy to grab a coffee, browse local boutiques, or find dinner without needing to drive. The property itself is beautiful, featuring a nice beach front perfect for long morning walks or watching the sunrise. The pool area is also incredibly relaxing, offering plenty of space to lounge with a bar area that is equipped with games, making it a great place to hang out with a cocktail after a day of exploring. The rooms themselves were very clean with plenty of room to relax without feeling cramped and hotel staff were very friendly.