Crowne Plaza San Francisco Airport by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
7 (1516 reviews)
1177 Airport Boulevard , Burlingame , US
+1 650-342-9200

listing image 1
Show all photos
Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Cons:
Poor service
Misleading information
Cleanliness issues

Categories

Cleanliness
5.5
Concerns about the room not being cleaned during the stay.
Service
8
Staff was friendly, but there were significant service issues.
Location
9
Good proximity to the airport and restaurants.
Room Quality
5.5
Issues with room assignments and bed quality.
Amenities
6.5
Some amenities were satisfactory, but missing essential items.
Value for Money
6.5
Disappointment with value due to misleading promotional offers.
Food and Beverage
7.5
Breakfast was good, but issues with promotional breakfast offers.
Overall Experience
7.5
Overall decent experience but marred by service and room issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 20:10

Property Description

Luxurious Accommodations
Experience comfort and convenience at Crowne Plaza San Francisco Airport. Each room is equipped with a flat-screen TV, coffee facilities, and a work desk for your relaxation and productivity.

Culinary Delights
Indulge in mouthwatering Mediterranean cuisine at West Bay Cafe, where fresh local ingredients are used to create delectable dishes like plum tomato bisque. Unwind with a refreshing cocktail at West Bay Lounge for the perfect evening.

Convenient Location
Located just 16.5 miles from Union Square, our hotel offers easy access to a variety of shops and restaurants for your entertainment and shopping needs.

Book your stay at Crowne Plaza San Francisco Airport now for a memorable and enjoyable experience!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SFO

Location

Property Video

Guest Reviews

7
Based on 1516 reviews
Cleanliness: 5.5
Service: 8
Location: 9
Room Quality: 5.5
Amenities: 6.5
Value for Money: 6.5
Food and Beverage: 7.5
Overall Experience: 7.5
A
AnnMarie • couple • us
4
I won’t go back
Pros:

It was clean

Cons:

No hot water at 5 am - it was lukewarm
Other guests complained

There were black spots on top of the curtains

2026-10-23 • via Nuitee
G
Geoffrey • solo_traveller • us
9
I will love to come back. Thanks to front office staff.
Pros:

All was well. It is close to the air port. IT is also close my Conference sight. Staff were great

Cons:

As I stated above, the hotel is great , Staff were Excellent, IT is close to my conference sight. My Room was clean.

2026-10-22 • via Nuitee
C
christine • solo_traveller • us
10
2026-10-21 • via Nuitee
M
Maribel • solo_traveller • us
8
My stay was ok
Pros:

Location and food

Cons:

Customer service

2026-10-21 • via Nuitee
S
SEIYA • solo_traveller • jp
8
2026-10-14 • via Nuitee
M
Marienela • solo_traveller • us
8
Pros:

Staff at the front desk, Sigdeana i believe her name was. Very friendly and accomodating.

Cons:

When I called, the person who picked up was not very friendly. Must have been busy when I called.

2026-10-12 • via Nuitee
L
LUIS • couple • us
10
2026-10-12 • via Nuitee
E
Erryn • family_with_children • us
8
2026-10-09 • via Nuitee
L
Lisa • extended_group • us
4
No customer care
Pros:

Location

Cons:

Dirty. old

2026-10-08 • via Nuitee
L
Lisa • couple • us
4
No clustomer service
Pros:

Location

Cons:

Dirty, old

2026-10-08 • via Nuitee
M
Mubvakure Jr • solo_traveller • us
8
2026-09-16 • via Nuitee
R
RUBEN • couple • us
9
2026-09-14 • via Nuitee
T
Teresa • couple • us
10
2026-09-09 • via Nuitee
E
Erin • solo_traveller • de
10
Pros:

The most important thing in a hotel for me is always the bed, the sheets and the towels and they all were top.

2026-09-07 • via Nuitee
M
Maciu • family_with_children • us
10
2026-09-07 • via Nuitee
Y
YUHUI • solo_traveller • cn
9
2026-09-02 • via Nuitee
I
Islandsnow • solo_traveller • us
9
2026-08-28 • via Nuitee
A
Angeline • couple • us
3
Convenient location but facility was not great
Pros:

Hotel was close to the airport and conveniently near freeway exits.

Cons:

The facility needs major upkeep. We complained about a smell in the hallway close to the elevator. The hotel needs major remodel of rooms especially the bathrooms.

2026-08-27 • via Nuitee
Q
Quezonia • solo_traveller • us
9
Pros:

That is near to the airport. So convenient with the free shuttle.

Cons:

Rooms is smaller than expected.

2026-08-27 • via Nuitee
R
Raul • couple • br
7
Pros:

Localização.

Cons:

Durante o transfer com o free shuttle a mala de mão de 10kg foi danificada e tive que substituí-la. Muito embora não seja responsabilidade direta do hotel, o fato modificou a experiência.

2026-08-24 • via Nuitee